Efficient Networks 5260MC02A User manual

Part Number: 5260MC02A
Version 1.2-A
©2001 SBC Advanced Solutions, Inc. All rights reserved.
READ ME FIRST
*DSL Equipment Installation Guide:
Efficient Networks® 5260
*Digital Subscriber Line
®

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 1
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Table of Contents
Follow Steps 1 through 8 to complete the DSL Equipment Installation
Step 1: Verify Your System Requirements and Documents 2
Step 2: Verify the Contents of Your DSL Equipment Kit 3
Step 3: Install a Telephone Filter on Every Telephone Line 4
Step 4: Choose Your Modem and Minimum Requirements Check 8
Step 5: Installing the Kingston® Hardware 11
Step 6: Install the Efficient Networks® DSL Modem 12
Step 7: Finish Configuring your System 14
Step 8: Configure Internet Connection Software 17
APPENDICES 19
Having Trouble? 20
Installing the Kingston® Software and Hardware 21
DESKTOP Systems - Installing the Kingston® Ethernet Adapter 22
LAPTOP Systems - Installing the Kingston® Ethernet Adapter 24
Uninstalling/Reinstalling the Kingston® Adapter 26
Troubleshooting SBC Express 29
For Support:
•Review the troubleshooting in this guide on page 20
•Equipment installation or DSL connection (Steps 1-8)
•Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
IMPORTANT NOTE: This guide portrays the typical flow for the installation process.
Please follow the instructions, including running the SBC Express software BEFORE
installing any NIC cards or modems. Some computer or network configurations may cause
software windows to appear that are not depicted in this guide. Please read and follow the
instructions on those screens to continue the installation process.
Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury
or property damage which may result from your installation of DSL Equipment as
discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically
disclaim any liability for such injury or damage. By proceeding with this installation, you
assume all risk of personal injury or property damage. Please consult the documentation
provided by your PC vendor to identify any impacts to your warranty. SBC, SBC
EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 2
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 1: Verify Your System Requirements and Documents
This Installation Guide is for Macintosh® users only.
The SBC Express installation software will ensure that you meet the following minimum
requirements. You will not be able to complete the installation without meeting these
requirements.
•Macintosh® system with any one of the following:
a) A built-in Ethernet port (consult your system’s documentation for details)*
b) An available PCI slot (if Ethernet port not available)
c) An available PCMCIA slot and a floppy disk drive
*Please note: many Macintosh®systems already have a Network Interface Card installed.
The SBC Express software will detect if you have a Network Interface Card installed. If your
system already has a card installed, you DO NOT need to install an additional one. If you have
any questions, please consult the information that came with your Macintosh®system.
Other items you may need during the installation process:
•Your system manufacturer Owner’s Manual.
•Documentation and/or software from your Internet Service Provider.
Call your Internet Service Provider if you have questions regarding System Requirements
or System Documentation.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 3
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 2: Verify the Contents of Your DSL Equipment Kit
Your DSL Equipment Kit Contains:
A: This Installation Guide and the SBC Express Installation CD.
B: 1 Efficient Networks®5260 DSL Modem with Ethernet cable (connects to Adapter, below), and
power cable.
C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable.
D: 1 Kingston® Ethernet Adapter for Desktop Macintosh
--OR--
E: 1 Kingston® Ethernet Adapter for Laptop Macintosh
Note: Internet Software and/or instructions may be provided separately by your Internet Service
Provider.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 4
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 3: Install a Telephone Filter on Every Telephone Line
3-1 Set up the phone jack where your DSL modem will go.
1) Locate the phone
j
ack where you want
to connect your DSL
2) Insert the 2-way
adapter in the phone
j
ack
3) Connect a filter to
one side of the 2-way
adapter

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 5
©2001 SBC Advanced Solutions, Inc. All rights reserved.
5) Connect the data
cable that will go to
your DSL modem to
the unfiltered side of
the 2-way adapter
4) If you have a
phone, fax machine,
analog modem or
other phone device at
this location, connect
it to the filter
To the DSL modem

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 6
©2001 SBC Advanced Solutions, Inc. All rights reserved.
3-2 Install a filter on all other phones and phone devices.
Why do I need a filter on all my other phones and phone devices?
Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can
cause audible noise (high pitched tones and static) when you talk on the phone. You
need to install a filter on every telephone or device that shares the same phone number as
your DSL line to eliminate this noise.
Wall mount filter
Remember! Don’t install a filter on the data cable that you are
connecting to your DSL modem.
Fax machines
Answering machines Caller ID boxes
Other phones
Use the wall mount filter shown
Analog computer modems Wall mount phones
filter filter
filter
filter
filter

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 7
©2001 SBC Advanced Solutions, Inc. All rights reserved.
3-3 Other filters you may encounter in your DSL Equipment Kit.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 8
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 4: Choose Your Modem and Minimum Requirements Check
4-1 Insert the SBC Express CD into your CD-ROM drive. Double click the “Install Folder”
icon that matches the modem you are installing.
4-2 Double Click on the SBC Express icon to begin the installation process.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 9
©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-3 SBC Express displays the Welcome screen. Click Start to proceed.
4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept. If
you do not accept, installation cannot continue.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 10
©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-5 SBC Express quickly checks your computer system to ensure that it meets the minimum
requirements for DSL service. Click Next to proceed if you meet all requirements.
If your computer meets the minimum requirements, SBC Express
automatically proceeds to the next step. You should continue to Step 6
on page 12.
If you shutdown your computer, leave the CD in the CD-ROM drive,
and SBC Express will continue after you restart.
If your computer does not meet the minimum requirements, SBC Express displays a
message with details of the problem. Your computer must meet the minimum requirements
before you proceed.
If your computer fails the minimum requirements check because it does not have a
Ethernet Adapter installed, please go to Appendix B on page 21.
If your network card is incorrectly installed, SBC Express will help you fix it. See
Troubleshooting SBC Express on page 29 for help troubleshooting network card and
minimum requirement problems.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 11
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 5: Installing the Kingston® hardware (if needed)
IMPORTANT NOTE: Most Macintosh computers already have an Ethernet card installed.
If this is the case with your Macintosh, SBC Express would have reported that you passed the
minimum requirements. If you see the following screen, it is not necessary to install the Kingston®
Ethernet Adapter provided in this equipment package.
You may proceed directly to Step 6 on page 12 if you see the screen above. If not, you will
need to install the Ethernet Adapter provided, and this requires that you open your computer.
Please follow the instructions in Appendix B and consult the documentation provided by your
computer vendor to identify any impacts to your warranty.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 12
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 6: Install the Efficient Networks® DSL Modem
Your computer should be turned on. Your modem should be turned OFF.
You should be at the following screen in the SBC Express Installation Software:
6-1 Consult the following diagram to install your modem.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 13
©2001 SBC Advanced Solutions, Inc. All rights reserved.
6-2 Plug the power cable into the DSL modem and an electrical outlet.
6-3 Connect the data cable to your telephone jack and your DSL modem. There should NOT
be a filter between the data cable and the wall jack.
6-4 Connect the Ethernet cable to the Kingston® Ethernet Port or the built –in Ethernet Port
on the back or side of your Macintosh and to the Ethernet Port on the back of your DSL
modem.
6-5 Turn the DSL Modem power switch ON.
6-6 The Sys, ATM, Enet and DSL lights should all turn solid green within two minutes.
•If the Sys or ATM light does not turn solid green, check your power cable. Are you
connected to a live electrical outlet? Are connections secured? Is the modem turned on?
•If the Enet light does not turn solid green, check your Ethernet connections. Are they
secure? Is the Macintosh turned on?
•If the DSL light does not turn solid green:
•Verify that there is NO in-line filter on the data cable from your DSL modem to
the telephone jack.
•Try another telephone jack in your home.
•Turn off the modem, reboot the computer and then turn the modem back on.
•Verify that you are installing your DSL equipment AFTER the “Service
Completion Date” given to you when you ordered your DSL Internet Service.
•If none of these steps cause the DSL light to turn green, please call your Internet
Service Provider 'help desk'.
6-7 Proceed to Step 7 by clicking Next on the DSL Modem Setup screen.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 14
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 7: Finish Configuring Your System
7-1 SBC Express now prompts you for your first and last name. Please type your first and last
name and then click Next to proceed.
7-2 Enter your 10-digit phone number in the next screen. Click Next to proceed.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 15
©2001 SBC Advanced Solutions, Inc. All rights reserved.
7-3 SBC Express will install the software necessary for your service. Follow the directions
on the screen to install EnterNet 300.
7-4 During the installation process, you will be prompted for your username and password. If
you have already set up a DSL account with your ISP, type the username and password
given to you.
If you have not yet received ISP account information, enter “user0” and “pass0” for
the username and password fields. Upon completion of this installation, you will be
instructed to follow your ISP instructions. At that time, you will get account information
and further configuration instructions.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 16
©2001 SBC Advanced Solutions, Inc. All rights reserved.
7-5 Restart computer.
7-6 You have finished software installation for DSL. Click Quit in SBC Express window and
then proceed to Step 8 to configure the connection to your Internet Service Provider.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 17
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 8: Configure Internet Connection Software
8-1. On the desktop locate the Enternet 300 alias. Double click on the icon.
8-2. Select the TCP/IP drop down option from the Protocol Menu.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 18
©2001 SBC Advanced Solutions, Inc. All rights reserved.
8-3. Change the “connect via” value to the EnterNet option.
8-4. Close the “TCP/IP (DSL) “ window and save the settings.
8-5. Close the EnterNet300 window.
8-6. Double click on the Enternet 300 alias icon.
8-7. If you have entered your ISP provided username and password in step 7-4, you will now
be connected to the internet. Otherwise, call your Internet Service Provider for further
information on connection and registration.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh Page 19
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Appendices