ElectrIQ DESD9L User manual

USER MANUAL
DESD9L PREMIUM DESICCANT DEHUMIDIFIER
Thank you for choosing electriQ
Please read this user manual before using this innovative Dehumidifier and
keep it safe for future reference

2
CONTENTS
SAFETY INSTRUCTIONS
3
FEATURES
6
INSTALLATION
6
PARTS 7
ACCESSORIES 8
CONTROL PANEL
9
QUICK REFERENCE GUIDE
12
LAUNDRY MODE 13
OTHER FEATURES AND INDICATORS 14
POSITIONING THE DEHUMIDIFIER
14
WATER DRAINAGE
15
CARE AND MAINTENANCE
17
FREQUENTLY ASKED QUESTIONS
18
TROUBLESHOOTING
19
electriQ UK SUPPORT 20
TECHNICAL DATA
21

3
SAFETY INSTRUCTIONS
IMPORTANT
 Carefully read the instructions before operating the unit.
 This appliance only intended for use in an indoor domestic
environment. Any other use is not recommended by the
manufacturer and may cause fire, electrical shock or other injury to
person or damage to property.
 Rating: This unit must only be connected to an AC 220-240V / 50 Hz
earthed outlet. Installation must be in accordance with regulations of
the country where the unit is used.
 If you are in any doubt about the suitability of your electrical supply
have it checked and, if necessary, modified by a qualified
electrician.
 This dehumidifier has been tested and is safe to use. However, as
with any electrical appliance – care must be taken during use.
 Disconnect the power from the appliance before dismantling,
assembling or cleaning.
 Avoid touching any moving parts of the appliance.
 Never insert fingers, pencils or any other objects through the guard.
 This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities. It is
also not intended for use by those with a lack of experience and
knowledge, unless they have been given supervision or instruction
concerning the use of the appliance by a person responsible for
their safety.
 Do not leave children unsupervised with this appliance.
 Do not clean the unit by spraying it or immersing it in water.
 Never connect the unit to an electrical outlet using an extension
cord. If a power outlet is not available, one should be installed by a
qualified electrician.
 Never operate this appliance if the cord, power adapter or plug is
damaged. Ensure the power cord is not stretched or exposed to
sharp object/edges.

4
 A damaged power supply cord should be replaced by the
manufacturer or a qualified electrician in order to avoid a hazard.
 Any service other than regular cleaning or filter replacement should
be performed by an authorized service representative. Failure to
comply could result in a voided warranty.
 Do not use the appliance for purpose other than its intended use.
 Do not tilt the unit while in use. The unit is designed to work only in a
vertical position. This dehumidifier must always be stored upright,
otherwise irreparable damage may be caused.
 This unit will still operate for approximatively 3-4 minute after
pressing the power button to turn off. This is normal and ensures the
desiccant wheel is drained of water. Avoid restarting the
dehumidifier until 5 minutes have passed after being turned off.
 Never use the mains plug as a switch to start or turn off the
dehumidifier. Use the provided power button located on the control
panel.
 Always place the unit on a dry and stable surface.
 The appliance should not be installed in a laundry or wet room
where the humidity is higher than 85% RH. This unit should be
operated at an ambient temperature between 1°C and 32°C.
 Do not dry laundry directly above the unit. To prevent water entering
the dehumidifier, laundry should be placed at least 40 cm away from
your dehumidifier.
 Do not place the unit next to heat sources (e.g. electrical fires,
fireplaces, etc.)
 Desiccant dehumidifiers tend to absorb odours from the surrounding
environment like cigarettes, cooking, cosmetics, new furniture etc.
This smell is described as a burning or sour smell. This is released
during operation as the zeolite disc is heated. This is not sign of a
fault and the smell will fade after usage.
 Do not store or use gasoline, petrol, paint, solvents or other
flammable vapours and liquids in the vicinity of this dehumidifier or
any other appliance. Do not use dehumidifiers where flammable
gases or VOC can be released or accumulate.

5
ENERGY SAVING AND UNIT SAFETY PROTECTION TIPS
Do not cover or restrict the airflow from the outlet or inlet grills.
For maximum performance the unit should be operated at least 20 cm away
from walls and 50 cm from other objects within the room.
Keep the filters and grills of the appliance clean. Under normal conditions,
filters and grills should only need cleaning once every three weeks
(approximately). Do not use the unit without the mesh air filter as this will
allow dirt to gather inside the dehumidifier which could invalidate the
warranty.
A dirty filter will restrict the air flow into the machine which will increase the
resistance on the fan and could result in damage and might invalidate the
warranty.
Since the filters remove airborne particles, more frequent cleaning may be
necessary depending on the air quality. Vacuum and wash the mesh filters
with hot soapy water and dry them before placing them back in the unit.
QUICK VISUAL SAFETY GUIDE ON WHERE OR WHEN NOT TO USE YOUR
DEHUMIDIFIER
Exposed to the
weather outdoors
Near water
If the power cable wires
are frayed or cut
Where small children
may be left unattended
If an extension lead may
become overloaded
Where the power cable
may be damaged
On a slope or uneven
surface
Where there is a risk of
interference by foreign
objects
Where it may be
damaged by chemicals
This product is not for
DIY repair
Where there is a risk of
fire, or close to a naked
flame
Where there is a risk
of water falling on the
unit

6
FEATURES:
Your DESD9L is a top of the range desiccant dehumidifier with features not found in other
units.
1. Efficient, easy to use and quiet.
2. Intelligent CPU controlled digital humidistat with 4 modes (SMART, Heater, Dehumidifier
and Air purifier),
3. Relative humidity adjustable between 35-80% with room humidity display.
Above 70%: Too humid
70% ≥ RH ≥ 60%: Above recommended humidity.
60% ≥ RH ≥ 50%: Ideal humidity level.
Below 50%: Too dry
4. Turbo and Sleep modes enables the right balance to be chosen between quiet operation
and maximum dehumidification / heating.
5. Easy to use control panel with led indicators.
6. 6 stage air purifier, with nano-silver coated filter, active carbon filter, HEPA filter, Ionizer
and UV light
7. Works very well at low temperatures compared with classic compressor dehumidifiers.
8. Standalone heater providing two levels of heat output with thermostatic control.
9. Laundry mode for aiding the drying of clothes.
10. Heats the air passing through by between 5-10°C, making the air dry and warm reducing
heating bills.
11. Tank full alarm & auto-stop function.
12. Recessed carry handle for portability
DESD9L desiccant dehumidifiers uses compressor free desiccant technology to extract water
from the environment. Desiccant dehumidifiers are ideal both at standard and low temperatures
working in an ambient temperature range of between 1-32°C. The DESD9L is light and easy
to move, as it does not contain a heavy compressor. It also works intelligently as it is designed
to extract unwanted humidity while saving money due to its advanced power saving logic.
It features an intelligent digital humidistat with variable humidity settings between 35-80% RH
ensuring your room is not dried too much and power is not wasted. The DESD9L also features
a powerful laundry mode and a sleep mode giving the user the ability to select maximum
dehumidification, or quieter operation.
INSTALLATION
Remove any water from the water tank before starting the unit. In order to save energy, do not
open windows or doors while the unit is running. Place the unit on a hard / flat surface. We
would advise the unit is left to run continuously for 24hrs on its first use.
To reduce noise levels:
Place a piece of carpet or a rubber mat under the unit to reduce any vibrations while the unit is
running. For minimum noise run the unit in sleep mode.

7
PARTS
Top Display

8
ACCESSORIES
(OPTIONAL)
(OPTIONAL)

9
CONTROL PANEL
POWER BUTTON
Turn the appliance ON/OFF. Please note following turning off the unit
will take around 3 minutes to dry the zeolite disk before operation stops.
MODE BUTTON
Change the mode between: Smart / Heater / Dehumidifier / Air Purifier
SMART MODE: The unit will default to Smart mode the first time it is
switched on and remains in this mode until another program is chosen.
In Smart mode, the target humidity is set to 50% and the the fan speed
will be adjusted automatically. The target humidity cannot be changed
in this mode
HEATER MODE: This allows the user to select the desired temperature
for the room using the up and down buttons.
DEHUMIDIFY MODE: This allows the user to select the desired
humidity for the room using the up and down buttons.
AIR PURIFIER MODE: This will help to improve the indoor air quality
using the 6 stage purifier system. No water will be extracted in this
mode.
FAN SPEED
This allows to adjust the fan speed of unit and the output of dehumidify
and heating modes.
TURBO: High fan speed, maximum heating, provides maximum
dehumidifying and heating performance (No heating when air purifier
mode)
NORMAL: Middle fan speed, eco dehumidifying and heating modes (no
heating when air purifier mode )
SLEEP: Low fan speed, eco dehumidifying and heating modes (no
heating when air purifier mode)

10
OSC. (OSCILLATION FUNCTION)
There are three different option for the outer louver on the unit. It can be
set at 45 or 90 degrees, or alternatively to swing.
Set the louvre at a 45 degree angle or swing when drying clothes.
UV LIGHT (FOR AIR PURIFIER FUNCTION)
To activate the UV function press the UV button and the indicator light will
illuminate. The UV light will destroy germs and bacteria, greatly improving
the indoor air quality.
PLASMA IONISER BUTTON (IONIZATION FUNCTION)
To activate the ionizer press the Plasma Ioniser button. The LED to the
right of the button will illuminate to show the mode is active. The ionizer
can refresh the air while killing viruses, dust mites, mould and airborne
allergens.
HUMIDITY/TEMPERATURE SETTING BUTTONS
In dehumidify mode, press the up and down buttons to set the target
humidity (35~80%, in 5% increments)
When a relative humidity of 35% is selected, the dehumidifier will not stop
until the water tank is full. Please note these buttons will not adjust the
desired humidity in smart mode.
In the heating mode, press the up and down keys to set the target
temperature (16~30
º
C, in 1
°
C increments)
TIMER BUTTON
When the button is pressed, the led to the left of the button will illuminate
to show the mode has been activated. The timer can be turned off by
pressing the timer button again. The indicator LED will then turn off. The
Timer can be used in 2 different ways
DELAYED POWER-ON: With the unit in standby, activate the timer mode
and use the "UP" and "DOWN" buttons to select in how many hours you
require the unit to start.
DELAYED POWER-OFF: With the unit running in the chosen mode,
press the timer button and use the "UP" and "DOWN" buttons to select in
how many hours you require the unit to turn off.
TANK FULL
TANK-FULL
If the water tank is full, the indicator light will flash, please empty the water
tank to continue operation. The light will also illuminate if the tank is
incorrectly fitted.
OPERATION
OPERATION
The operation light will illuminate when the unit is running to extract
moisture from the air. Please note this may not light up immediately when
the unit is started, and will go out when the desired humidity is reached.
OSC
UV
PLASMA
IONISER
TIMER

11
HUMIDITY LEVEL & TIMER 2 DIGIT DISPLAY
The led indicator performs the following functions:
WHEN THE UNIT IS PLUGGED IN: It will indicate the humidity level of the room.
WHEN ONE OF THE HUMIDITY SETTING BUTTONS ARE PRESSED: It will
indicate the desired humidity, before reverting to showing the current humidity after
a few seconds.
WHEN THE TIMER BUTTON IS PRESSED: It will indicate in how many hours the
timer function will operate, before reverting to showing the current humidity after a few seconds
Notes: If the ambient humidity is lower than 20%, the display will show “LO”. If the ambient humidity
is above 90%, the display will show “HI”. The dehumidifying function will be deactivated until the
humidity has returned to within the normal range to prevent damage to the unit.
CARBON FILTER (OPTIONAL)
Take out the carbon filter from bag and insert it on the filter housing. It is suggested to hoover the
carbon filter every 2-3 weeks and replace it every 3-6 months to keep the room fresh and odour
free.
CLEAN THE GRILLE AND CASE
Use water and a mild detergent to clean the washable mesh
filters. Do not use bleach or abrasives. Do not splash water
directly onto the main unit. Doing so may cause electric shock
and can cause the insulation to deteriorate, or the unit to rust.
The air intake and outlet grilles get soiled easily, so use a
vacuum attachment or soft brush to clean. Wipe the
dehumidifier body with a soft damp cloth or kitchen towel.
HEPA FILTER (OPTIONAL):
According to the time and frequency of use, it is generally recommended to replace the HEPA
filter after about 3 months. The HEPA filter cannot be washed.

12
QUICK REFERENCE GUIDE
POWER BUTTON: Press the power button to turn the dehumidifier on and off.
SWING CONTROL BUTTON: Press once to make the louvres swing and press
again to lock at 45 degrees, press again to lock at 90 degrees. Do not operate
the unit if the self-opening louvers do not open when the unit is powered on.
TIMER BUTTON: Press the timer button before using the up and down buttons
to adjust the duration of the timer (1-24 hrs, start / stop timer).
IN POWER ON MODE: The number displayed will represent the number of
hours the unit will run for before turning off. This will remain unaffected if unit goes in to
defrost mode or the tank is emptied then reinserted.
IN STANDBY MODE: The number displayed represents the period in hours after which the
unit will start. To cancel the timer press the timer button again.
MODE BUTTON: Used to change between the 4 operating
modes.
SMART MODE: In smart mode the target humidity is set to 50% and the dehumidifier will
automatically determine the best fan speed and dehumidification rate according to the
humidity of the room. The fan speed cannot be adjusted manually.
A: When the ambient humidity is >65%, the fan runs at high speed and the dehumidifier runs
at maximum performance;
B: When the ambient humidity is between 55% and 65%, the fan runs at normal speed and
the dehumidifier runs in eco mode.
C: When the ambient humidity is between 50% and 55%, the fan runs at low speed (Sleep)
and the dehumidifier runs in eco mode.
D: When the ambient humidity is <50%, the fan runs at a low speed with no dehumidification
and only circulates indoor air.
HEATING MODE: The unit will provide heating up to the desired room temperature which
can be selected using the up and down buttons, this can be adjusted between 16 - 30ºC in
1ºC increments. The control panel will display room temperature, with the front panel
displaying the humidity of the room. While adjusting the temperature, both displays will flash
the desired temperature set. Use the fan speed button to adjust the fan speed and level of
heating (maximum or eco mode).
DEHUMIDIFIER MODE: The unit will dehumidify until the required humidity level has been
reached. This can be adjusted using the up and down buttons between 35 – 80% in 5%
increments. The control panel will display current humidity of the room and the front panel
will display the room temperature. While adjusting the desired humidity, both displays will
flash the desired humidity set. Use the fan speed button to adjust the fan speed and level of
dehumidifying (maximum or eco mode).
Smart
Heater
Air purifier
Dehumidifier
MODE
OSC
TIMER

13
AIR PURIFIER MODE: No moisture will be extracted in this mode, which when used with filters
will purify the air. The UV and plasma ioniser can also be used in this mode to further improve
the quality of air processed.
WHEN THE APPLIANCE IS RUNNING IN HEATING, DEHUMIDIFYING OR SMART
MODE:
1. If the unit works continuously more than 8 hours without reaching the desired
setting it will go into standby for a period of 30 minutes. After the 30 minutes has
elapsed the unit will restart with the previously used settings.
2. When the room temperature or humidity reaches the desired level, the heating
element will turn off. The fan will continue to work for 5 minutes, before the unit
enters standby mode. After a delay of 30 minutes the fan will then restart for 5
minutes to recirculate and sample the air.
a. HEATING MODE: If the room temperature has dropped to at least 1ºC
below the desired level, the unit will restart operation.
DEHUMIDIFYING MODES: If the humidity of the room is at least 2%
above the desired level set the unit will restart operation.
b. If the conditions above are not met for the unit to restart operation, the
appliance will re-enter standby mode for another 30 minutes.
3. When the power button is pressed, the heating element will turn off immediately,
but the fan motor will continue to run for 5 minutes, in order to radiate the inner heat.
In order to protect the machine do not remove the plug during the 5 minute power
down process.
LAUNDRY MODE: When drying clothes the dehumidifier is required to operate continuously
with maximum water extraction until the tank is full, set the fan to Turbo mode and set the
desired humidity level to 35%-50% RH. 35% is very dry and the unit will work until water tank
is full as 35%RH is unlikely to be achieved in a domestic environment. The louvres should
be set to either swing mode or to 45 degrees directing the airflow onto clothes / laundry. Do
not place clothes directly over the dehumidifier vents. Make sure that there are no
obstructions to either the hot air exhaust, or the air inlet. For best results place the laundry
within 1.5 meters of the dehumidifier.
Please Note: If a permanent drainage pipe is fitted, the unit will not stop operation. Setting the
desired humidity to around 35% is good for a drying boost, on the units initial run, or in
emergencies. It is not recommended to use it with these settings for normal operation in domestic/
office environment over a long period of time, as the air may become uncomfortably dry.
For allowing more moisture in the air, press the humidity button to set to a higher percentage value
(e.g. 60-70%).
50-55% RH - Recommended setting, great for domestic operation and dry storage.
60% RH - Great for personal comfort and applications where 50% RH is considered too dry.
70% RH - Ideal for unoccupied properties or where an economical run is needed without the need
to go drier than 70% RH

14
OTHER FEATURES AND INDICATORS
TANK FULL LIGHT
The light will illuminate and the unit will beep when the tank is ready to be emptied, or if the water
tank is incorrectly inserted. The water level control will shut off the dehumidifier until the tank has
been emptied and replaced in its proper position.
AUTO-RESTART
If the unit stops unexpectedly due to a power cut, it will restart with the previous function selected
when the power is reinstated.
LIGHTWEIGHT PORTABLE DESIGN
The dehumidifier is built to be compact and lightweight not having a compressor. Empty the tank
and lift by the handle to move from room to room.
Your dehumidifier is an advanced micro-CPU controlled device capable of self-diagnostics. The
LCD display may also show error and protection codes.
POSITIONING THE DEHUMIDIFIER
A badly positioned dehumidifier will have little effect. In positioning the dehumidifier please ensure
circulation of the air in not restricted around the unit. At least 20 cm space should be allowed
around the unit.
This dehumidifier is designed for indoor residential /
small office applications only and any commercial or
industrial use will invalidate the warranty.
Use the dehumidifier in an enclosed area for
maximum efficiency. Close all external doors and
windows to create an effective operating
environment. Do not use outdoors.
Your electriQ dehumidifier will begin to protect your
space from the harmful effects of excessive moisture
as soon as it is turned on. Excess moisture is
dispersed throughout your home. For this reason, the
dehumidifier should be positioned in a central and clear location so that it can draw this moist air
towards it. A warm hallway or landing is an ideal position for your dehumidifier. If possible, leave
interior doors ajar to allow air circulation between rooms.
Alternatively, if you have a serious problem in one area you can begin by positioning the
dehumidifier in that area and moving it to a more central location at a later date. Please note the
unit should not be placed directly against a radiator or other heat source. When positioning your
electriQ dehumidifier, ensure that it is placed clear of any obstacle that may limit the air movement,
and ensure it is placed on a dry flat surface.
Please Note: Do not move the unit with water in the tank as it may tip over and spill. Your
dehumidifier also has anti-tilt protection which will make it stop if is not on an even surface.

15
WATER DRAINAGE
When the water tank is full, the unit will stop operating. When this happens the TANK FULL
light will show on the control panel, and the unit will bleep.
Note: Only empty the water tank when it is full or before moving or storing the unit.
There are two ways to dispense collected water.
USE THE INTERNAL WATER TANK
When the tank is full, the unit will stop running, and the TANK
FULL indicator light will display. Grip the tank securely, and
carefully pull out. Empty the water tank and reinsert it into the
dehumidifier. The tank must be in place and securely seated for
the dehumidifier to operate again. The dehumidifier will re-start
when the tank is restored to its correct position.
NOTES:
 Do not remove the water tank immediately after the unit stops.
Please wait a while to avoid the water dripping into the unit and
causing damage.
 Only empty the water tank when it is full or before moving or storing the unit.
 Do not rest the tank on the floor because the bottom of the tank could be uneven and the
tank may fall, causing water to spill.
 When you remove the tank, do not touch sensors or any parts which are situated behind
tank. Doing so may damage the product. Be sure to push the tank gently all the way into
the unit. Banging the tank against anything or failing to push it securely into place may
prevent the unit from operating.
 Do not remove or damage the float switch in the water-tank, otherwise the machine will
stop working.
 Please make sure the water tank cover is put back into place correctly before the water
tank is reinserted.
 If the water-tank is inserted incorrectly, the tank full indicator will illuminate. Remove the
water tank and reinsert to turn the indicator off and resume normal use.
 At all times, avoid water entering the unit. It may cause an electrical hazard and damage
the unit.

16
SET UP CONTINUOUS DRAINAGE
The dehumidifier has a continuous drain hole that can be connected to a plastic pipe with a 15
mm inner diameter (Not Supplied). Water can be plumbed in or drained into a sink, a larger
receptacle or through the wall into an outside drain. Please follow the steps below to set your unit
up for continuous drainage.
1. Cut off the cover for the continuous drain on the back of the unit.
2. Pull out the water tank and connect a water tube with an inner diameter of 15mm to the
drain connector, and ensure the connection is tight
3. Replace the water tank into position within the unit.
This unit uses gravity to dispose of the water collected and as such the drain should be lower than
the dehumidifier water outlet. Be sure to run the water pipe downward and let the water flow out
smoothly. Do not kink or bend the pipe.
NOTE: When the continuous drain feature is not being used, remove the pipe installation, to start
the water collecting in the water tank.
The permanent drain can be used in conjunction with a water pump (e.g. when draining from a
cellar) to lift the water upwards.

17
CARE AND MAINTENANCE
Always shut off the unit and unplug it from the mains before cleaning or performing any
maintenance. When it is not in use for long periods, it is advisable to remove the plug from the
power socket. Do not use chemical solvents (such as benzene, alcohol or gasoline) as they may
cause irreversible damage to the unit.
FILTER CLEANING
The Air-inlet may gather dust easily, please clean it often with a soft, damp cloth. If the filter is
covered by dust, the airflow and the performance of the unit will be affected, it may even cause
damage to the unit. We recommend that you regularly clean the filters. The dehumidifier must be
disconnected from the socket before maintenance and the filters must be allowed to fully dry
before use.
1. Remove the filters from the unit, and tap the dust away.
2. Clean the Carbon (Optional) and the mesh filter with a vacuum cleaner or soft-brush.
3. If dirt and grease is accumulated wash the mesh filter in hot soapy water.
4. Replace the filters in position.
Note: Never use the unit without the antibacterial mesh dust filter. The active carbon filter is
optional and should be replaced if necessary after 1-1 ½ years of usage.
HEPA FILTER (OPTIONAL):
According to the time and frequency of use, it is generally recommended to replace the HEPA
filter after about 3 months. The HEPA filter cannot be washed.
CLEAN THE WATER TANK
Every few weeks, clean the tank to prevent growth of mould, mildew and bacteria. Partially fill the
tank with clean water and add a little mild detergent. Swish it around before emptying the tank and
rinsing.
NOTE: Do not use a dishwasher to clean the tank. After cleaning and drying the tank must be
reinserted securely into the dehumidifier in order to restart operation.
END OF SEASON MAINTENANCE
1. Empty and clean the water tank.
2. Clean the unit and the filters as per cleaning procedure above.
3. Coil the power cord on the special cord storage rest at the back of the unit.
4. Cover the unit and keep it in a dry place.
POWER CORD MAINTENANCE AND REPLACEMENT
If the power cord is damaged, it could cause a short circuit or become a fire risk. Please avoid
pulling the cord, twisting or pressing it and keep it away from pets. If the power cord is damaged,
power the unit off and unplug it immediately. Contact an electrician or service centre for repairs;
do not attempt to repair the unit yourself.

18
FREQUENTLY ASKED QUESTIONS
WHY DOESN’T THE UNIT WORK /OR STOPS SUDDENLY?
The water tank may be full or displaced. Empty the tank and carefully replace in the unit to
rectify.
WHY DOES IT REQUIRE EMPTYING VERY REGULARILY?
When you first use your dehumidifier, it will work harder to reduce the room humidity down
to 50%RH (SMART mode or the desired humidity set in dehumidifier mode). This is the
time when it will produce the most water and as such will require emptying most frequently
(even 2-3 times /day). As the room becomes dryer, the dehumidifier will collect less water
and it will take longer to fill the tank, this is perfectly normal. When the target relative
humidity has been reached the dehumidifier will stop collecting water and will operate for
longer periods in fan only mode, this is normal operation. The intelligent logic of your
machine will save you money.
WHAT DESIRED HUMIDITY SHOULD I SET THE DEHUMIDIFIER TO?
Unless you are using the unit to dry clothes, we recommend to set the desired humidity to
between 50 and 60%.
For unoccupied properties, garages and etc, set the unit 60-70%RH with the fan in normal
or sleep mode according to your needs. That will ensure minimum power consumption while
preventing moisture related issues.
THE ROOM HAS REACHED THE DESIRED HUMIDITY, BUT STILL HAVING
PROBLEMS WITH CONDENSATION
If you find that you still have condensation on your windows or you need to dry the air
further, set the unit to 40%RH or continuous mode with the fan set to turbo mode. This may
be necessary if you have single glazed windows, the house is poorly insulated or if the
outside air temperature drops towards freezing. Using the unit in turbo mode
will add more
heat to your room and reduce your heating bill as dry air will heat quicker

19
TROUBLESHOOTING
Problem Possible Cause Solution
The unit does
not work
Power is abnormal Contact an electrician to perform a repair.
Water tank displaced or full
Check water tank placement or empty water tank
Room temperature is too
high or air-outlet is covered Lower room temperature, clear air outlet
Poor
performance
Filter is dirty Clean the filter
Door & windows are open Close door & windows
Air-inlet or out-let is
blocked. Clean air-inlet & air-outlet
Too Noisy
Unit is not placed on even
surface.
Place the machine on the flat surface. Add carpet or
rubber mat underneath
Filter is blocked Clean the filter
The device
does not
dehumidify
The relative humidity in the
room where the
dehumidifier is operating is
too low.
The dehumidifier dries down to the target relative
humidity set and will then go into standby if the desired
humidity has been reached.
The
dehumidifier
works, but
relative
humidity is still
high
The place is too large.
This dehumidifier can dry
up to about a small five
bedroom house.
We recommend using a dehumidifier with a greater
capacity. Call customer service line for advice.
There are too many
sources of moisture.
Bathing, washing, drying
clothes and cooking all
puts moisture into the air.
We recommend using a dehumidifier with a greater
capacity.
Paraffin or Calor gas
heating can add too much
moisture into air
Consider using an alternative heat sources
The windows
were clear and
now
condensation
has returned.
The outside air
temperature has dropped
significantly and the
windows are colder.
Set the dehumidifier to 40%RH and run for longer
I cannot
remove the
condensation
from my
windows, even
in “Continuous”
or “Laundry”
mode
The surface temperature of
the windows is too low for
a dehumidifier to prevent
condensation. Common
with single glazed windows
or poorly insulated houses
when the outside air
temperature drops below
0⁰C
Keep running the dehumidifier on “Laundry” 24 hours a
day and if the air temperature outside increases the
condensation on windows may clear
Dehumidifier is
blowing out
warm air
The dried air is passes
over a heating element
before it is blown into the
room as part of the
dehumidification process
This is normal and helpful especially in the cold
weather, a dehumidifier is not an air cooler.

20
Knocking noise
coming from
the
dehumidifier
Motor wheel is low on
lubrication or dirt may have
entered the motor ball
bearings
Run the dehumidifier in Laundry mode for two days to
increase the lubrication, if fault persists then call the call
the service centre
Water not
draining down
the hose
Hose is fitted for
continuous drainage but
the water still goes into the
tank
Negative air pressure in the room is pulling the water
back into the dehumidifier overflow.
Insert a 3 mm hole into the top of the tube 25 mm down
from the spout. This will introduce air into the tube and
balance out the air pressure.
Dirt is gathered in the internal tray. May need servicing.
If the fault persists then call the call the service centre
Dehumidifier
leaks water
onto the floor
Usually means that the
dehumidifier is not on a
level surface or that the
filter has not been cleaned
often enough and dirt has
fallen into the internal tray
dehumidifier.
Check that the water bucket is not cracked by filling it
with water and placing it on kitchen paper on the
kitchen side.
Check if filters are clean
If the fault persists then call the call the service centre
Machine not
switching off
the heater
when desired
humidity is
reached
Temperature and relative
humidity sensor that reads
the room reading is unable
to read the correct
readings
Clean the filter and blow the air sensor with a hover or
hair dryer on COLD setting to clear the sensor of dirt
Unplug the dehumidifier for 10 minutes to reset PCB
and then turn back on.
If the fault persists then call the call the service centre
On pressing
power off fan
still works for
around
minutes and
switches off
Unit is drying/cooling
internally before going in
off mode
Normal operation. DO NOT remove power until this has
finished.
Note: when the fault cannot be solved by the solutions above, please contact service centre for help,
do not attempt repairs.
electriQ UK SUPPORT
For your own convenience, make these simple checks before calling the service line.
1.
Has the unit been standing upright? (for at least 2 hrs)
2.
Is the unit plugged into the mains? Is the fuse OK?
3.
Switch the unit on and wait three minutes to see if the issue is resolved.
4.
Check whether the water tank is full.
5.
Have you followed the troubleshooting procedures?
If the unit still fails to operate call: 0871 620 1057 or fill in the online form
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA