WARRANTY
FOR SALES IN AUSTRALIA & NEW ZEALAND
COFFEE MACHINE ELM5000
This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of
purchase documents in a safe place for future reference should you require service for your Appliance.
Important Notice: Before calling for service, please ensure that the steps listed in point 13 above have been followed.
FOR SERVICE AND SPARE PARTS FOR SERVICE AND SPARE PARTS
or to find the address of your nearest
service centre in Australia
or to find the address of your nearest
service centre in New Zealand
Please call 1300 365 305
Call charges apply
www.electrolux.com.au
Please call 0508 730 730
Free call (NZ only)
www.electrolux.co.nz
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL.
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer Law)
Act (No.2) 2010.
(c) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document.
(d) ‘ASC” means Electrolux Authorised Service Centre’.
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd
163 O‘Riordan St, Mascot NSW 2020 ABN 51 004 762 341 in respect of
Appliances purchased in Australia and Electrolux (NZ) Limited of
3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances
purchased in New Zealand.
(f) `major failure’ as referred to in Clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux, at
its discretion, to repair an Appliance during the Warranty Period.
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or household
use (i.e. normal single family use) as set out in the instruction
manual, the Appliance is warranted against manufacturing
defects in Australia and New Zealand for 24 months following
the date of original purchase of the Appliance;
(ii) where the Appliance and accessories are used for commercial
purposes (including being used to directly assist a business or
where the Appliance is used in a multi-family communal or
share type environment), the Appliance will then be warranted
against manufacturing defects in Australia for 3 months and in
New Zealand for 3 months, following the date of original
purchase of the Appliance.
(h) ‘you’ means the purchaser of the Appliance not having purchased the
Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) any non-excludable statutory warranties in Australia
or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra charge if
your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that any
replaced Appliances or parts become the property of Electrolux.
4. Parts and Appliances not supplied by Electrolux are not covered by this
warranty.
5. You will bear the cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. If you reside outside of the
service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux
or its ASC, In all instances, unless the Appliance is transported by
Electrolux or an Electrolux authorised representative, the Appliance is
transported at the owner’s cost and risk while in transit to and from
Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under this
warranty.
7. You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. Electrolux is not liable in
the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain
or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect
power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied
with the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for business purposes the Consumer Guarantee Act does
not apply.
9. To the extent permitted by law, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with a guarantee by Electrolux that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to be of acceptable quality and
the failure does not amount to a major failure. The benefits to you given
by this warranty are in addition to your other rights and remedies under a
law in relation to the Appliances or services to which the warranty
relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (eg an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC may
exchange information in relation to you to enable Electrolux to meet its
obligations under this warranty.