Element RW60 User manual

RW60
User Manual

RW60 User Manual
REVISION RECORDS
REV.
DATE
DESCRIPTION
1.0
2020.09.24
--

RW60 User Manual
Content
Statement............................................................................................................................................... 1
Important Safety Instructions.................................................................................................................2
1 OVERVIEW........................................................................................................................................... 4
1.1 Introductions............................................................................................................................ 4
1.2 The Main Features....................................................................................................................4
2 GETTING STARTED............................................................................................................................... 5
2.1 Packing List............................................................................................................................... 5
2.2 Appearance and Components.................................................................................................. 6
3 SPECIFICATIONS................................................................................................................................... 7
3.1 Printer Specification................................................................................................................. 7
3.2 Printing Media Specification.................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification...................................................................... 9
3.2.2 Notices...........................................................................................................................9
3.3 Printing and Cutting Position..................................................................................................10
3.3.1 Printing position.......................................................................................................... 10
3.3.2 Cutting Position........................................................................................................... 10
4 INSTALLATION AND USAGE................................................................................................................11
4.1 Media Loading........................................................................................................................ 11
4.1.1 Paper Confirmation..................................................................................................... 11
4.1.2 Paper Installation.........................................................................................................11
4.2 LED Indicator and Beeper....................................................................................................... 13
4.3 Power Connection.................................................................................................................. 14
4.4 Interface Cable Connection.................................................................................................... 16
4.5 Cash Drawer Connection........................................................................................................ 16
4.6 Print Test.................................................................................................................................16
4.6.1 Print Self-Test...............................................................................................................16
4.6.2 Printing of Windows Driver Program.......................................................................... 16
5 INTERFACES........................................................................................................................................17

RW60 User Manual
5.1 USB......................................................................................................................................... 17
5.2 Cash Drawer Interface............................................................................................................ 18
5.3 Power Supply Interface.......................................................................................................... 19
5.4 Serial Interface........................................................................................................................20
5.5 Ethernet Interface.................................................................................................................. 21
6 TROUBLESHOOTING.......................................................................................................................... 22
6.1 Printer Not Working............................................................................................................... 22
6.2 LED Indicator and Beeper....................................................................................................... 22
6.3 Troubles Occur During Printing.............................................................................................. 23
6.4 Problems Emerge During the Paper Cutting.......................................................................... 24
6.5 Remove Jammed Paper..........................................................................................................24
7 PRINTER CLEANING AND MAINTENANCE......................................................................................... 25
7.1 Cleaning Head.........................................................................................................................25
7.2 Cleaning Sensors, Roller and/or Paper Path...........................................................................25
8 UTILITY TOOL FOR POS INSTRUCTION................................................................................................26
8.1 Install Utility Tool.................................................................................................................... 27
8.2 Use Utility Tool....................................................................................................................... 30
8.2.1 Add/Modify/Delete/Connect Printer.......................................................................... 30
8.2.2 Functions..................................................................................................................... 37
8.3 Firmware Update....................................................................................................................66
9 WINDOWS DRIVER.............................................................................................................................68
9.1 Manual Information............................................................................................................... 68
9.2 Operating System (OS) Environment......................................................................................68
9.3 Windows Driver Preparation.................................................................................................. 68
9.4 Windows Driver Installation................................................................................................... 69
9.5 Detailed Windows Driver Setting........................................................................................... 72
9.5.1 Printing Preferences.................................................................................................... 72
9.5.2 Printer Properties...................................................................................................... 108
9.6 Uninstall Windows Driver.....................................................................................................111

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1
Statement
This manual content may be altered without permission, and our company reserves the rights to
make changes without notice in technology, spare parts, hardware and software of the products. If
more information is needed about the products, please contact our company. Without any written
permission from the company, any section of this manual is prohibited to be copied or transferred
in any form.
Copyright
This manual is printed in 2020.
Printed in China.
Version 1.0.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note: Due to continuous improvement of the products, the specifications, accessories and
procedures described in the manual are based on actual machines. And it may be changed
without prior notice.

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Important Safety Instructions
1. Safety Warning
The print head will become very hot during printing, please do not touch the printhead and
peripheral parts during printing and printing just finished.
Please do not touch the printhead and connectors, in case that static damages the printer
head.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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3.Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from
the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
4.WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with other household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office for details of where and
how they can conduct environmentally safe recycling of such items. Commercial users should
contact their suppliers and check the terms and conditions of purchase contracts. This product
should not be combined with other commercial waste for disposal.
Caution: This is a Class A product. In a domestic environment this product may cause radio
interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
RW60 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc.
It can be used in commercial POS system, food industry and occasions which need real-time field
print receipts.
RW60 can connect with other equipment through USB, Ethernet, Serial interface, cash drawer and
other optional interfaces. And the printer drivers are available for the WINDOWS XP/WINDOWS
7/WINDOWS 8/WINDOWS 10/Linux operating system.
1.2 The Main Features
1) Low noise
2) High print speed
3) Easy paper loading
4) Support page mode printing
5) Compatible with various width paper
6) Cash drawer interface
7) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Check the outside of the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there are
any items missing, please contact your local dealer.
Notes: 1) The Power adapter and power cord vary by region.
2) Items in the package are dependent on the actual order.

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2.2 Appearance and Components
Front
Rear
Inside

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3 SPECIFICATIONS
3.1 Printer Specification
Table3-1 General Specification
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
203dpi，8dots/mm
Printing Width
72mm
Print Speed
Max. 260mm/s
Interface
USB, Cash drawer, Serial, Ethernet
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
2MB
Flash
4MB
Fonts
Chinese
GBK 24×24
Alphanumeric
ASCⅡ9×17, 12×24
User-defined
Support
Code page
PC437(std.Europe), Katakana, PC850(Multilingual), PC860(Portuguese),
PC863(Canadian), PC865(Nordic), PC857(Turkish), PC737(Greek),
ISO08859-7(Greek), WPC1252, PC866(Cyrillic #2), PC852(Latin 2),
PC858(Euro), KU42(Thai), TIS11(Thai), TIS18(Thai), PC720(Arabic),
WPC775(Baltic Rim), PC855(Cyrillic), PC862(Hebrew), PC864(Arabic),
ISO8859-2(Latin2), ISO8859-15(Latin9), WPC1250(Latin 2),
WPC1251(Cyrillic), WPC1253(Greek), WPC1254(Turkish),
WPC1255(Hebrew), WPC1256(Arabic),
WPC1257(Baltic Rim), WPC1258(Vietnamese), MIK(Cyrillic),
PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII

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Table3-1 General Specification (Continued)
Item
Parameter
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128
2D
PDF417, QR code
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256K.
Detection
Sensors
Paper end detection, Cover open detection,
Paper near end detection
LED Indicator
There are different light colors: blue, green, red and purple, depending on
different status of printer
Power
Supply
Input
AC100V-240V
Output
DC24V, 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58

mm/
0
1
80

mm
Paper thickness
0.056～0.13mm
Roll paper
diameter
Max. OD ф83mm
Paper load
Easy-loading structure of forward open cover cover
Paper cut
Partial cut or full cut
Physical
Spec.
Operating
condition
0℃～40℃，20%～85%RH
Storage
condition
-20℃～70℃，5%～95%RH
Dimensions
136.8(L)*132(W)*130.5(H)mm
Weight
1.33kg
Command
ESC/POS
Software
Driver
Windows (Win10/POSReady/Win8/Win7/Vista/XP/2000), Linux, OPOS
SDK
WinCE, Win Mobile, Android, iOS

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3.2 Printing Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width :
0
1
58

mm/
0
1
80

mm
Paper Outer Diameter : Max. 83 mm
Paper Thickness : 0.056 ～0.13mm
Paper Type
Manufacturer
FD210, PD150R, PD160R
OJI Paper CO.,LTD.
3.2.2 Notices
Please use the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life.
Do not stick the paper on the roll paper mandrill.
If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the print quality.
Do not use finger nail or hard articles to touch the surface of thermal paper, otherwise
it will cause color fading.
When the environment temperature is higher than 70°C, the thermal paper color will
fade, so pay attention to the influence of temperature, humidity and sunlight.

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3.3 Printing and Cutting Position
3.3.1 Printing position
0
1 -
80
mm Print Paper
0
1 -
58
mm Print Paper
3.3.2 Cutting Position
Type
Paper Cutting Position(L1)
RW60
11.6mm
Printing position

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4 INSTALLATION AND USAGE
4.1 Media Loading
4.1.1 Paper Confirmation
1) When using 80mm(width) roll paper, take out the paper guide of both sides.
2) When using 58mm(width) roll paper, insert the paper guide to each side.
Note: Paper roll should be placed in the middle.
4.1.2 Paper Installation
1) Pull the cover open deflector rod to open the printer cover.
2) Remove the used roll paper core, if any.
3) In the correct direction of the roll paper, insert the paper.

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4) Pull out some roll paper and close the printer cover.
5) Tear the extra paper in the direction of printer.
Notes:
1) Adjust the paper guide according to the paper size.
2) Make sure the paper inside is at tight status, or it will cause paper or other obstacle.

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4.2 LED Indicator and Beeper
Function specification of indicator light and beeper.
Status LED
Description
Red (Flashing)
Wrong status (cutter jam, over temperature,
paper end and so on)
Purple (Constant Light)
Paper near end / printer is in normal status
Blue (Constant Light)
Printer is busy
Green (Constant Light)
Printer is ready and in idle condition
Note: The printer uses a thermistor to detect the temperature of the print head. If the
temperature of print head is higher than 65° C, printer will send a warning. If the temperature of
print head is higher than 80° C, printer will stop working until the temperature is lower than 60°
C.
Description
LED
Beeper
The printer cover is
open
Red (Flashing)
“Beep, Beep—, Beep”
Paper Sufficient
Green
Silent
No Paper
Red (Flashing)
“Beep Beep Beep”.
Cutter Jam
Red (Flashing)
”Beep—, Beep—”

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4.3 Power Connection
1) Make sure the printer is turned off.
2) Connect power adapter to printer.
3) Connect power adapter to the power cord.
4) Plug the other side of power cord into the socket outlet.
Notes:
1）The Power adapter and power cord vary by region.
2）Disconnect or connect the power adapter by correct method, or damage may be caused.

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When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when
the switch is fully opened then pull out the power adapter.
Don’t pull the plug by holding at any other place of the power adapter. Because it is more difficult
to pull it out and easy to damage the cable.
Notes:
1) Please only use the power adapter recommended by supplier or equivalent products.
2) When disconnecting the power adapter plug, handhold plug connector shell to avoid the
pulling on the cable in force.
3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and
shock.
4) Avoid putting power adapter around a heating device, otherwise the cable may melt, causing
fire and shock.
5) If you do not use the printer in a long time, disconnect the power supply of printer power
adapter.

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4.4 Interface Cable Connection
1) Make sure the printer's power switch is turned off.
2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug.
3) Connect the other end of the interface cable to the host.
4.5 Cash Drawer Connection
1) Make sure the printer's power switch is turned off.
2) Plug the cash drawer cable into the cash drawer interface on the rear of the printer.
Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t connect
to the phone line, etc.)
4.6 Print Test
4.6.1 Print Self-Test
The self-test checks the printer’s current settings, status and whether the printer has any problem.
1) Make sure the power is connected and paper is loaded properly.
2) Make sure the printer is off and top cover is closed properly.
3) Press the paper feed button and power button simultaneously to turn the printer on. The printer
is ready to receive data as soon as it completes the self-test.
4.6.2 Printing of Windows Driver Program
1) Install the Windows Driver program. (Please refer to the Windows Driver Manual at Chapter 9)
2) Please set the “Interface” as the type you use.
3) Use the Windows Driver Program to print out the “Print Test Page”.