Element RW973 Mk2 User manual

Desktop POS Printer
RW973 MkⅡ
User Manual

RW973 MkⅡ User Manual
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Content
Statement............................................................................................................................................... 1
Important Safety Instructions.................................................................................................................2
1 OVERVIEW........................................................................................................................................... 4
1.1 Introductions............................................................................................................................ 4
1.2 The Main Features....................................................................................................................4
2 GETTING STARTED............................................................................................................................... 5
2.1 Packing List............................................................................................................................... 5
2.2 Appearance and Components.................................................................................................. 6
3 SPECIFICATION..................................................................................................................................... 7
3.1 Printer Specification................................................................................................................. 7
3.2 Printing Media Specification.................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification...................................................................... 9
3.2.2 Notices...........................................................................................................................9
3.3 Printing and Cutting Position..................................................................................................10
3.3.1 Printing position.......................................................................................................... 10
3.3.2 Cutting Position........................................................................................................... 10
4 INSTALLATION AND USAGE................................................................................................................11
4.1 Unpacking...............................................................................................................................11
4.2 Installation Site and Direction of Printer................................................................................ 11
4.3 Media Loading........................................................................................................................ 12
4.3.1 Paper Confirmation..................................................................................................... 12
4.3.2 Paper Installation.........................................................................................................12
4.4 LED Indication and Beeper..................................................................................................... 14
4.4.1 Specification of LED Indicator......................................................................................14
4.4.2 Beeper......................................................................................................................... 14
4.5 Power Connection.................................................................................................................. 15
4.6 Interface Cable Connection.................................................................................................... 16
4.7 Cash Drawer Connection........................................................................................................ 17
4.8 Setting DIP switch................................................................................................................... 17
4.8.1 Serial interface (RS-232C)............................................................................................ 17
4.8.2 Interfaces of USB and Ethernet................................................................................... 18
4.8.3 Auto Cutter Enable/Disable Selection......................................................................... 20
4.9 Print Test.................................................................................................................................20
4.9.1 Print Self-Test...............................................................................................................20
4.9.2 Printing of Windows Driver Program.......................................................................... 20
4.10 Hexadecimal Dumping..........................................................................................................21
5 INTERFACES........................................................................................................................................22
5.1 USB......................................................................................................................................... 22
5.2 Serial Interface........................................................................................................................22
5.3 Ethernet Interface.................................................................................................................. 23
5.4 Cash Drawer Interface............................................................................................................ 24
5.5 Power Supply Interface.......................................................................................................... 24

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6 TROUBLESHOOTING.......................................................................................................................... 25
6.1 Printer Not Working............................................................................................................... 25
6.2 LED Indicator and Beeper....................................................................................................... 25
6.3 Troubles Occur During Printing.............................................................................................. 25
6.4 Problems Emerge During The Paper Cutting......................................................................... 26
6.5 Removing Jammed Paper.......................................................................................................26
7 PRINTER CLEANING AND MAINTENANCE......................................................................................... 28
7.1 Cleaning Head.........................................................................................................................28
7.2 Cleaning Sensors, Roller and/or Paper Path...........................................................................28
8. UTILITY TOOL FOR POS INSTRUCTION.............................................................................................. 29
8.1 Utility Tool Installation............................................................................................................30
8.2 Using Utility Tool.....................................................................................................................33
8.2.1 Add/Modify/Delete/Connect Printer.......................................................................... 33
8.2.2 Functions..................................................................................................................... 40
8.3 Firmware Update....................................................................................................................67
9 WINDOWS DRIVER MANUAL.............................................................................................................69
9.1 Manual Information............................................................................................................... 69
9.2 Operating System (OS) Environment......................................................................................69
9.3 Windows Driver Preparation.................................................................................................. 69
9.4 Windows Driver Installation................................................................................................... 70
9.5 Detailed Windows Driver Setting........................................................................................... 73
9.5.1 Printing Preferences.................................................................................................... 73
9.5.2 Other Settings............................................................................................................103
9.6 Uninstall Windows Driver..................................................................................................... 106
9.7 Specification......................................................................................................................... 107

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Statement
Copyright
This manual is printed in 2020.
1.0 Version.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note: Due to continuous update of product, please take in kind of real machine, such as
accessories, programs etc.

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Important Safety Instructions
1. Safety Warning
Warnings: The print head will become very hot during printing; avoid contact with the print
head after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer
head.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from
the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with others household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office for details of where and
how they can conduct environmentally safe recycling of such items. Commercial users should
contact their suppliers and check the terms and conditions of purchase contracts. This product
should not be combined with other commercial waste for disposal.
Caution: This is a Class A product. In a domestic environment this product may cause radio
interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
RW973 MkⅡis a thermal receipt printer, featured by high print quality, high print speed, high
stability, etc. It can be used in commercial POS system, food industry and occasions which need
real-time field print receipts.
RW973 MkⅡcan connect with other equipment through serial, USB, cash drawer and Ethernet
interfaces. And the printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS
8/WINDOWS 10/Linux operating system.
1.2 The Main Features
1) Patent design of unique vertical double auto cutter
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there is
any items missing, please contact your local dealer.
Notes:
1) The Power adapter and power cord vary by local and region.
2) The items in the package are actually dependent on the order.

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2.2 Appearance and Components

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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification
(1/2)
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
Default 203 DPI (8 dots/mm)
Emulated 180 DPI (7 dots/mm)
Printing Width
48mm/72mm
Print Speed
Max. 300mm/s
Interface
USB, Serial, Ethernet, Cash drawer
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
2MB
Flash
4MB
Fonts
Chinese
GBK 24×24, 16×16
Alphanumeric
ASCⅡ9×17, 12×24
User-defined
Support
Code page
PC437(std.Europe), Katakana, PC850(Multilingual), PC860(Portuguese),
PC863(Canadian), PC865(Nordic), PC857(Turkish), PC737(Greek),
ISO08859-7(Greek), WPC1252, PC866(Cyrillic #2), PC852(Latin 2),
PC858(Euro), KU42(Thai), TIS11(Thai), TIS18(Thai), PC720(Arabic),
WPC775(Baltic Rim), PC855(Cyrillic), PC862(Hebrew), PC864(Arabic),
ISO8859-2(Latin2), ISO8859-15(Latin9), WPC1250(Latin 2),
WPC1251(Cyrillic), WPC1253(Greek), PC1254(Turkish), WPC1255(Hebrew),
WPC1256(Arabic), WPC1257(Baltic Rim), WPC1258(Vietnamese),
MIK(Cyrillic), PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, CODE93, ITF, CODEBAR, CODE128
2D
PDF417, QR code
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256k.
Detection
Sensors
Standard: paper end sensor, cover open sensor, paper near end sensor
Option: black mark sensor
LED
Indicator
Power LED
Green
Paper LED
Red
Error LED
Red

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Table3-1 General Specification(Continued)
(2/2)
Item
Parameter
Power
Supply
Input
AC100V-240V
Output
24V 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58

mm/
0
1
80

mm
Paper
thickness
0.050~0.090mm
Roll paper
diameter
Max. OD ф83mm
Paper load
Easy-loading structure of upward open cover
Paper cut
Manual tear or Auto-cutter
Physical
Spec.
Operating
condition
0℃～40℃，20%～85%RH
Storage
condition
-20℃～70℃，5%～95%RH
Dimensions
197*145*146mm
Weight
1.8kg
Command
ESC/POS
Software
Driver
Windows XP/Vista/7/8/10/POSReady/Linux CUPS/OPOS/JavePOS
SDK
WinCE, Win Mobile, Android, iOS
Reliability
TPH
Lifetime
150km
Cutter
Lifetime
2,000,000 cuts

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3.2 Printing Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width :
0
1
58

mm/
0
1
80

mm
Paper Outer Diameter : Max. 83 mm
Paper Thickness : 0.065 ～0.090mm
Paper Type
Manufacturer
FD210,PD150R,PD160R
OJI Paper CO.,LTD.
3.2.2 Notices
Notes:
Please use the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life;
Don’t stick the paper on the roll paper mandril;
If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the printing quality;
Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise it will
cause color fading;
When the environment temperature is higher than 70°C, the thermal paper color will fade, so
pay attention to the influence of temperature, humidity and sunlight.

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3.3 Printing and Cutting Position
3.3.1 Printing position
0
1 -
80
mm Print Paper
0
1 -
58
mm Print Paper
3.3.2 Cutting Position
Type
Paper Cutting Position(L1)
RW973 MkⅡ
15.4mm
Paper width
0
1 -
58
mm
Printing Position
Paper width
0
1 -
80
mm

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4 INSTALLATION AND USAGE
4.1 Unpacking
When open the package, check if any items are missing or damaged according to the packing list, if
so, contact the local dealer or manufacturer.
4.2 Installation Site and Direction of Printer
1) RW973 MkⅡhas two ways of installation: wall mounting (optional: wall mounting kit) and
horizontal installation. It’s recommended to install the printer at horizontal place.
2) The printer should install at a flat and steady place. It’s recommended to install the printer at
horizontal place. When inclined installation, the tilt angle should not exceed ±10° to print feed
direction. And other directions are strictly prohibited to tilt.
3) Keep printer far away from source of water.
4) Avoid placing the printer at places with vibrations and shocks.
5) Make sure the printer ground connection is safe.
6) When the printer is at operation and maintenance, it is recommended to retain enough space
to ensure the printer working in reliability and ease.

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4.3 Media Loading
4.3.1 Paper Confirmation
Confirm the type of paper used by the printer before printing. The default paper type is specified
thermal paper.
Choose the paper guide according to the width of the paper roll.
1) Put the finger into the hole in the paper guide, then lift up the paper guide.
2) According to the paper width, insert the paper guide in the proper position.
4.3.2 Paper Installation
1) Turn off printer. Press the cover open button to open the top cover of RW973 MkⅡ.
2）Remove the used roll paper core, if any.
0
1 -
80
mm
0
1 -
58
mm

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3）In the correct direction of the paper roll, load the paper roll.
4）Pull out some paper, and close the printer cover.
5）Tear the extra paper in the direction of printer.
Notes:
►Adjust the paper guide according to the paper size.
►Make sure the paper roll inside is at tight status, or it will issue paper or other obstacle.

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4.4 LED Indication and Beeper
4.4.1 Specification of LED Indicator
Name
Status
Specification
POWER LED
（Green）
ON
The printer works well
OFF
The printer is powered off.
ERROR LED
（Red）
Flash
The printer is in an error state
OFF
The printer is in a normal state
PAPER LED
（Red）
ON
The printer is in a paper end state
OFF
The printer is in a normal state
4.4.2 Beeper
Notes: The printer uses a thermistor to detect the temperature of the print head. If the
temperature of print head is higher than 65° C, printer will send a warning. If the temperature of
print head is higher than 80° C, printer will stop working until the temperature is lower then 60°
C.
Description
POWER LED
ERROR LED
PAPER LED
Beeper
Cover Open
ON
ON
ON
“Beep ,Beep--,Beep”
Paper Sufficient
ON
OFF
OFF
Silent
Paper End
ON
ON
ON
“Beep Beep Beep”.
Paper Near End
ON
OFF
ON
Silent
Cutter Jam
ON
Flash
OFF
“Beep—，Beep—”

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4.5 Power Connection
1) Make sure the printer's power switch is turned off.
2) Connect the AC adapter to printer.
3) Connect the power cord to AC adapter.
4) Connect the other end of power cord to the outlet.
Note: The Power adapter and power cord vary by local and region.
When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when
the switch is fully opened then pull out the power adapter.
Don’t put forth your strength to pull the plug by squeezing any place of power adapter. Because it is
more difficult to pull it out and easy to damage the cable.

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Notes:
1) Please only use the power adapter recommended by supplier or equivalent products.
2) When disconnecting the power adapter plug, handhold plug connector housing to avoid the
pulling on the cable in force.
3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and
shock.
4) Avoid putting power adapter around a heating device, otherwise the cable may melt, causing
fire and shock.
5) If you do not use the printer in a long time, disconnect the power supply of printer power
adapter.
4.6 Interface Cable Connection
1) Make sure the printer's power switch is turned off;
2) Connect the interface cable to the matched interface and fixed with screws (or spring) on the
plug;
3) Connect the other end of the interface cable to the host.

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4.7 Cash Drawer Connection
1) Make sure the printer's power switch is turned off;
2) Connect the cash drawer cable to the cash drawer interface at the rear of the printer.
Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device ( It can’t be
connected to the phone line, etc.)
4.8 Setting DIP switch
4.8.1 Serial interface (RS-232C)
DIP Switch 1
Switches
Functions
ON
OFF
Default
1-1
Automatic line feed
Enable
Disable
OFF
1-2
Handshake
XON/XOFF
DTR/DSR
OFF
1-3
Bit length
7 bits
8 bits
OFF
1-4
Parity check
Yes
No
OFF
1-5
Parity selection
EVEN
ODD
OFF
1-6
Baud rate selection
（bps）
Reference form 1
OFF
1-7
ON
1-8
OFF