Element RW973 Mk2 User manual

Desktop POS Printer
RW973 MkⅡ
User Manual

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Content
Statement............................................................................................................................................... 1
Important Safety Instructions.................................................................................................................2
1 OVERVIEW........................................................................................................................................... 4
1.1 Introductions............................................................................................................................ 4
1.2 The Main Features....................................................................................................................4
2 GETTING STARTED............................................................................................................................... 5
2.1 Packing List............................................................................................................................... 5
2.2 Appearance and Components.................................................................................................. 6
3 SPECIFICATION..................................................................................................................................... 7
3.1 Printer Specification................................................................................................................. 7
3.2 Printing Media Specification.................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification...................................................................... 9
3.2.2 Notices...........................................................................................................................9
3.3 Printing and Cutting Position..................................................................................................10
3.3.1 Printing position.......................................................................................................... 10
3.3.2 Cutting Position........................................................................................................... 10
4 INSTALLATION AND USAGE................................................................................................................11
4.1 Unpacking...............................................................................................................................11
4.2 Installation Site and Direction of Printer................................................................................ 11
4.3 Media Loading........................................................................................................................ 12
4.3.1 Paper Confirmation..................................................................................................... 12
4.3.2 Paper Installation.........................................................................................................12
4.4 LED Indication and Beeper..................................................................................................... 14
4.4.1 Specification of LED Indicator......................................................................................14
4.4.2 Beeper......................................................................................................................... 14
4.5 Power Connection.................................................................................................................. 15
4.6 Interface Cable Connection.................................................................................................... 16
4.7 Cash Drawer Connection........................................................................................................ 17
4.8 Setting DIP switch................................................................................................................... 17
4.8.1 Serial interface (RS-232C)............................................................................................ 17
4.8.2 Interfaces of USB and Ethernet................................................................................... 18
4.8.3 Auto Cutter Enable/Disable Selection......................................................................... 20
4.9 Print Test.................................................................................................................................20
4.9.1 Print Self-Test...............................................................................................................20
4.9.2 Printing of Windows Driver Program.......................................................................... 20
4.10 Hexadecimal Dumping..........................................................................................................21
5 INTERFACES........................................................................................................................................22
5.1 USB......................................................................................................................................... 22
5.2 Serial Interface........................................................................................................................22
5.3 Ethernet Interface.................................................................................................................. 23
5.4 Cash Drawer Interface............................................................................................................ 24
5.5 Power Supply Interface.......................................................................................................... 24

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6 TROUBLESHOOTING.......................................................................................................................... 25
6.1 Printer Not Working............................................................................................................... 25
6.2 LED Indicator and Beeper....................................................................................................... 25
6.3 Troubles Occur During Printing.............................................................................................. 25
6.4 Problems Emerge During The Paper Cutting......................................................................... 26
6.5 Removing Jammed Paper.......................................................................................................26
7 PRINTER CLEANING AND MAINTENANCE......................................................................................... 28
7.1 Cleaning Head.........................................................................................................................28
7.2 Cleaning Sensors, Roller and/or Paper Path...........................................................................28
8. UTILITY TOOL FOR POS INSTRUCTION.............................................................................................. 29
8.1 Utility Tool Installation............................................................................................................30
8.2 Using Utility Tool.....................................................................................................................33
8.2.1 Add/Modify/Delete/Connect Printer.......................................................................... 33
8.2.2 Functions..................................................................................................................... 40
8.3 Firmware Update....................................................................................................................67
9 WINDOWS DRIVER MANUAL.............................................................................................................69
9.1 Manual Information............................................................................................................... 69
9.2 Operating System (OS) Environment......................................................................................69
9.3 Windows Driver Preparation.................................................................................................. 69
9.4 Windows Driver Installation................................................................................................... 70
9.5 Detailed Windows Driver Setting........................................................................................... 73
9.5.1 Printing Preferences.................................................................................................... 73
9.5.2 Other Settings............................................................................................................103
9.6 Uninstall Windows Driver..................................................................................................... 106
9.7 Specification......................................................................................................................... 107

RW973 MkⅡ User Manual
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Statement
Copyright
This manual is printed in 2020.
1.0 Version.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note: Due to continuous update of product, please take in kind of real machine, such as
accessories, programs etc.

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Important Safety Instructions
1. Safety Warning
Warnings: The print head will become very hot during printing; avoid contact with the print
head after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer
head.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from
the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with others household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office for details of where and
how they can conduct environmentally safe recycling of such items. Commercial users should
contact their suppliers and check the terms and conditions of purchase contracts. This product
should not be combined with other commercial waste for disposal.
Caution: This is a Class A product. In a domestic environment this product may cause radio
interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
RW973 MkⅡis a thermal receipt printer, featured by high print quality, high print speed, high
stability, etc. It can be used in commercial POS system, food industry and occasions which need
real-time field print receipts.
RW973 MkⅡcan connect with other equipment through serial, USB, cash drawer and Ethernet
interfaces. And the printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS
8/WINDOWS 10/Linux operating system.
1.2 The Main Features
1) Patent design of unique vertical double auto cutter
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there is
any items missing, please contact your local dealer.
Notes:
1) The Power adapter and power cord vary by local and region.
2) The items in the package are actually dependent on the order.

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2.2 Appearance and Components

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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification
(1/2)
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
Default 203 DPI (8 dots/mm)
Emulated 180 DPI (7 dots/mm)
Printing Width
48mm/72mm
Print Speed
Max. 300mm/s
Interface
USB, Serial, Ethernet, Cash drawer
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
2MB
Flash
4MB
Fonts
Chinese
GBK 24×24, 16×16
Alphanumeric
ASCⅡ9×17, 12×24
User-defined
Support
Code page
PC437(std.Europe), Katakana, PC850(Multilingual), PC860(Portuguese),
PC863(Canadian), PC865(Nordic), PC857(Turkish), PC737(Greek),
ISO08859-7(Greek), WPC1252, PC866(Cyrillic #2), PC852(Latin 2),
PC858(Euro), KU42(Thai), TIS11(Thai), TIS18(Thai), PC720(Arabic),
WPC775(Baltic Rim), PC855(Cyrillic), PC862(Hebrew), PC864(Arabic),
ISO8859-2(Latin2), ISO8859-15(Latin9), WPC1250(Latin 2),
WPC1251(Cyrillic), WPC1253(Greek), PC1254(Turkish), WPC1255(Hebrew),
WPC1256(Arabic), WPC1257(Baltic Rim), WPC1258(Vietnamese),
MIK(Cyrillic), PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, CODE93, ITF, CODEBAR, CODE128
2D
PDF417, QR code
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256k.
Detection
Sensors
Standard: paper end sensor, cover open sensor, paper near end sensor
Option: black mark sensor
LED
Indicator
Power LED
Green
Paper LED
Red
Error LED
Red