Element RW873 User manual

RW873
User Manual

CONTENTS
CAUTIONS....................................................................................................................1
IMPORTANT SAFETY INSTRUCTIONS............................................................................2
1 OVERVIEW ................................................................................................................3
1.1 Introductions..................................................................................................3
1.2 The Main Features .........................................................................................3
2 GETTING STARTED ....................................................................................................4
2.1 Packing List.....................................................................................................4
2.2 Appearance and Components........................................................................5
3 SPECIFICATION..........................................................................................................6
3.1 Printer Specification.......................................................................................6
3.2 Media Specification........................................................................................8
3.2.1 Continuous Thermal Paper Specification.............................................8
3.2.2 Black Mark Paper Specification............................................................8
3.2.3 Cutting Position...................................................................................9
4 INSTALLATION AND USAGE.....................................................................................10
4.1 Open Packing ...............................................................................................10
4.2 Choice Installation Site and Direction of Printer...........................................10
4.3 Connect the Printer Power Adapter .............................................................10
4.4 Connecting the Interface Cable ....................................................................11
4.5 Connecting the Cash Drawer........................................................................12
4.6 Paper Roll Installation ..................................................................................13
4.6.1 Confirmation of Printing Paper..........................................................13
4.6.2 Installation/Change Paper.................................................................13
4.7 Setting DIP Switch ........................................................................................14
4.7.1 Serial Interface (RS-232C)..................................................................14
4.7.2 Interfaces of Parallel and USB2.0.......................................................15
4.7.3 The Choice of Auto Cutter .................................................................15
4.8 Printer Self Testing.......................................................................................16
4.9 Installation of Windows Driver.....................................................................16
5 INTERFACE SIGNALS................................................................................................17
5.1 USB...............................................................................................................17
5.2 Cash Drawer.................................................................................................17
5.3 Power Port ...................................................................................................18
5.4 Serial Interface.............................................................................................18
5.5 Ethernet Interface........................................................................................19

6 TROUBLESHOOTING................................................................................................20
6.1 Printer Not Working.....................................................................................20
6.2 LED Indicator on the Control Panel and Beeper Alarm .................................20
6.3 Troubles Occur during Printing.....................................................................20
6.4 Problems Emerge during the Paper Cutting Processes.................................21
6.5 Removing Jammed Paper.............................................................................21
7 PRINTER CLEANING AND MAINTENANCE................................................................22
7.1 Cleaning Head ..............................................................................................22
7.2 Cleaning Sensors, Roller and/or Paper Path .................................................23
8 Utility Tool for POS Instruction................................................................................24
8.1 Installation of Utility Tool.............................................................................25
8.2 Using Utility Tool..........................................................................................28
8.2.1 Add/Modify/Delete/Connect Printer.................................................28
8.2.2 Functions...........................................................................................35
9 WINDOWS DRIVER..................................................................................................64
9.1 Manual Information .....................................................................................64
9.2 Operating System (OS) Environment............................................................64
9.3 Windows Driver Preparation........................................................................64
9.4 Windows Driver Installation.........................................................................65
9.5 Detailed Windows Driver Setting .................................................................68
9.5.1 Printing Preferences..........................................................................68
9.5.2 Printer properties............................................................................103
9.6 Uninstall Windows Driver...........................................................................107

RW873 User Manual
1
CAUTIONS
Warnings:
This must be complied with in order to avoid any damage to the human body
and to the equipment.
This is showing the important information and tips for the printer operating.
❖Note：
Due to continuous update of product, please take in kind of real machine, such as
accessories, programs etc.
Note: Due to continuous improvement of our product, the description of printer
specification, accessories, design in this manual may slightly different, please in kind
prevail.

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IMPORTANT SAFETY INSTRUCTIONS
1. Safety warnings
1) Warnings: The print head will become very hot during printing; avoid contact
with the print head after printing has finished.
2) Warnings: Do not touch the printer head and connector in case static damage
the printer head.
2. Instructions
Read the following instructions thoroughly before starting up your printer.
1) Place the printer on a solid and even base so that it cannot fall.
2) Leave enough space around printer for operation and maintenance.
3) Keep all liquids away from the printer.
4) Do not expose the printer to high temperatures, direct sunlight or dust.
5) Protect the printer from shock, impact and vibration.
6) Ensure the printer is connected to a socket with the correct mains voltage.
7) Switch off the printer power supply when won’t use it for a long time.
8) Do not printing when there is no paper, or it will damage printer head.
9) To ensure the printing quality and reliability, suggest use the same quality or
recommend paper supplier.
10) Please switch off the power supply when connect/disconnect all the ports or it
will cause damage to the printer control circuit.
11) Never carry out maintenance or repair work yourself. Always contact a
qualified service technician.
12) Keep this Operator’s Manual in a place which is always easily accessible.

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1 OVERVIEW
1.1 Introductions
RW873 is a thermal receipt printer with auto-cutter, featured by high print quality,
high print speed, high stability, etc. It can be used in commercial POS system, food
industry and occasions which need real-time field print receipts.
RW873 can connect with other equipment through serial, USB, and Ethernet
interfaces. And the printer drivers are available for the WINDOWS XP/7/ 8/10/Vista
operating system.
1.2 The Main Features
1) Automatic paper cutting
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1.Inspect the outside of both the box and the printer for possible damage.
2.Check whether you have received the following accessories together with the
printer, if there are any items missing, please contact your local dealer.
Note:
1.The AC adapter and power cord vary by local or region.
2.The packing materials are actually dependent on the order.

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2.2 Appearance and Components
■Front
■Back
■Inside
■Bottom

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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification (1/2)
Model
Parameter
Printing
Parameter
Print method
Direct thermal line printing
Resolution
203dpi, 8dots/mm
Printing width
72mm
Print speed
200～300mm/s
Interface
USB, Serial, Ethernet, Cash drawer
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
16Mb
Flash
32Mb
Fonts
Chinese
GBK 16×16, 24×24dots
Alphanumeric
ASCII 9×17, 12×24dots
User-defined
Support
Code page
Optional international character sets : PC437(std.Europe),
Katakana, PC850(Multilingual), PC860(Portuguese),
PC863(Canadian), PC865(Nordic), PC857(Turkish),
PC737(Greek), ISO08859-7(Greek), WPC1252, PC866(Cyrillic
#2), PC852(Latin 2), PC858(Euro), KU42(Thai), TIS11(Thai),
TIS18(Thai), PC720(Arabic), WPC775(Baltic Rim),
PC855(Cyrillic), PC862(Hebrew), PC864(Arabic), ISO8859-
2(Latin2), ISO8859-15(Latin9), WPC1250(Latin 2),
WPC1251(Cyrillic), WPC1253(Greek), PC1254(Turkish),
WPC1255(Hebrew), WPC1256(Arabic), WPC1257(Baltic Rim),
WPC1258(Vietnamese), MIK(Cyrillic), PC755(Latin 2), Iran, Iran
II, Latvian, ISO-8859-1(WestEur), ISO-8859-3(Latin 3), ISO-
8859-4(Baltic), ISO-8859-5(Cyrillic), ISO-8859-6(Arabic), ISO-
8859-8(Hebrew),ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII
Graphics
Support varied density bitmap as and download bitmap
printing
Max size of each bitmap is 40K, the total size of bitmap is 256k
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR,
CODE128, CODE93
2D
PDF417, QR code

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Table3-1 General Specification(Continued) (2/2)
Model
Parameter
Detect
Function
Sensors
Paper out, paper near end, paper jam and cover open
sensors
LED
Indicator
Power indicator
Green LED
Paper indicator
Blue LED
Error indicator
Red LED
Power
Supply
Power supply
External power adapter
Input
AC100V-240V 50-60HZ
Output
24V 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58+
−
mm/
0
1
80+
−
mm
Paper thickness
0.050~0.090mm
Paper roll diameter
Max. OD ф81mm
Paper load
Forward cover open and easy paper loading
Paper cut
Manual tear or Auto-cutter
Command
ESC/POS
Physical
Spec.
Operating condition
0~40℃/20~85%RH
Storage condition
-20~70℃/5~95%RH
Dimensions
190(L)×127(W)×126(H)mm
Weight
1.63kg
Reliability
TPH lifetime
150km
Cutter lifetime
2,000,000 cuts
MTBF
360, 000 hours
Software
Emulation
ESC/POS
Driver
Windows XP/Win7/Win8/Win10/Vista/POSReady/Linux
SDK
WinCE, Win Mobile, Android, iOS