Elo Touch Solutions PayPoint User manual

USER MANUAL
Elo Touch Solutions
Elo
®
PayPoint
SW602253 Rev B

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 2 of 20
Table of Contents
Chapter 1: Product Overview........................................................................................3
Chapter 2: Register Operation......................................................................................4
Chapter 3: Technical Support.......................................................................................9
Chapter 4: Safety & Maintenance...............................................................................11
Chapter 5: Regulatory Information.............................................................................16
Chapter 6: Warranty Information................................................................................19

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 3 of 20
Chapter 1: Product Overview
Product Description
The Elo PayPoint register is an all-in-one Android based cash register that comes equipped
with built-in receipt printer, magnetic stripe reader, barcode reader, cash drawer, and customer
facing display. In addition to its built-in peripherals, the system has a USB port that allows for
charging of external USB devices.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 4 of 20
Chapter 2: Register Operation
Elo PayPoint Register Layout
Figure 1. Elo PayPoint Register front view (left), cashier right side view (middle), and back view (right)
Figure 2. Elo PayPoint Register top view (left) and bottom view (right)
A. Register Display Head
1 Magnetic Swipe Reader (MSR) 3 Camera
2 Touchscreen 4 Barcode scanner
B. Register Base
5 Customer Facing Display 12
Power button
6 USB port (USB 2.0) 13
Speakers (built-in)
7 Receipt printer 14
Cash drawer manual release latch
8 Cash drawer 15
USB port
9 Cash drawer lock* 16
Ethernet port
10
Printer head release button 17
Power port
11
Check compartment slot - -
*The Elo PayPoint Register comes with a set of two keys for easy locking/unlocking.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 5 of 20
A. Register Display Head
The Elo PayPoint Register display head can be flipped to allow customers to complete
purchase transactions by self-swiping payment cards, and to authorize transactions by signing
directly onto the touchscreen.
Figure 3. Elo PayPoint display head can be flipped and supports two configurations:
Elo PayPoint Register cashier-facing view (top) and customer-facing view (bottom)
1. Magnetic Stripe Reader (MSR)
The register has a built in encryptable magnetic stripe reader. Application provider is
responsible for correctly encrypting the reader.
When the register is in clerk view, the MSR will be on the left of the register display head. When
register is in customer view, the MSR will be on the right of the register display head.
2. Touchscreen
The Elo PayPoint Register is equipped with a multi-touch touchscreen.
3. Camera
Located on the register display head is a 2-megapixel front-facing camera, which you can use
to take pictures and to capture 2-D barcodes.
4. Barcode scanner
The register has a built in barcode scanner that scans 1-D barcodes. When the register is in
cashier view, the barcode scanner will be on the right of the register display head.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 6 of 20
5. Customer-facing display
The register base is equipped with a customer-facing display. As a cashier rings up customer
orders, the customer facing display will display each order.
6. USB port (USB 2.0)
This USB port can be used to charge your mobile device.
Note: In order to comply with PCI compliance and to prevent security breaches, this USB port
will not be accessible for connecting the register with other USB devices (e.g. mouse, keyboard,
storage device)
7. Receipt printer (built-in)
The register is equipped with a built-in receipt printer that is located on the register base.
8. Cash drawer
The register is equipped with a cash drawer for storing cash, coins, and checks.
9. Cash drawer lock
Use the key that comes with the Elo PayPoint Register to lock / unlock the cash register. When
cash drawer is locked, cash drawer will not open even when it is commanded to.
10.Printer head release button
Press this release button to release the printer head cover. For more information on how to
change printer paper on the register, refer to the “Printer Maintenance” section of Chapter 8.
11.Check compartment slot
The cash drawer is designed with a slot for slipping checks into the cash drawer.
12.Power button
Press the power button to turn on / off the register (set by default). The power button is
equipped with an LED that displays:
- Solid light when the register is on.
- Blinking light when the register is on standby/sleep.
- Solid red light when the register is off but plugged in to the wall.
- No light when the register is off and not plugged in to the wall.
13.Speaker (built-in)
The register is equipped with a built-in speaker.
14.Cash drawer manual release latch
A latch located on the bottom of the register base can be used to manually open the cash

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 7 of 20
drawer.
15.USB port
This USB port can be used to charge your mobile device.
Note: In order to comply with PCI compliance and to prevent security breaches, this USB port
will not be accessible for connecting the register with other USB devices.
16.Ethernet (LAN) port
Use this port to connect the register to a network via an Ethernet RJ-45 cable.
17.Power port
To power the register, plug one end of the power cable to the register power port, and the other
end to the wall.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 8 of 20
Power
Press the register power button to turn the Elo PayPoint Register on. Press and hold power
button when the register is on to bring up the Shut Down option screen.
In the event that the register freezes and does not respond, press and hold the power button
until the register turns off. If the register does not turn off via the power button, the register will
need to be powered down by unplugging the power cord from the wall.
The Elo PayPoint Register power button is equipped with an LED that indicates the power
status of the register, as follows:
Register Power S
tatus
LED
S
tatus
OFF (disconnected from wall) Off
OFF (connected to wall) Red
SLEEP Blinking white light
ON Solid white light
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications available on the Elo website
www.elotouch.com.
To bring register out of sleep/standby mode, press the power button once.
If long periods of non-use are planned, turn off the Elo PayPoint Register to save power.
The maximum voltage, frequency and current for the register, are provided in the power ratings
table below:
Operating Voltage
Range Operating Frequency Range
Operating Current
Range
Elo PayPoint Register 100 - 240Vac 50 – 60 Hz 0.1 – 0.3 Aac

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 9 of 20
Chapter 3: Technical Support
Information and guidance on how to use and operate your Elo PayPoint Register are available
in this User Manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
The Elo PayPoint Register does not
respond when turning on the
system.
Check that the power cable is properly connected to
both the register and the wall. Power button LED will
be red when register is properly connected to the
wall.
OR
Unplug the power cable, re-plug after five seconds,
and press the power button to turn on the system.
OR
In the case that the power button LED displays solid
white light, which suggests that the system is on,
there may be an issue with the display or LCD
backlight. Please contact Elo Customer Service.
Blank screen If the power button LED is blinking, the register may be in SLEEP mode. Press the power button to bring
the unit our of SLEEP mode.
Receipt printer does not print text
on the receipt paper
Ensure that the thermal receipt paper is installed in
the printer in the proper orientation.
Note: Only one side of the thermal paper is coated
with the dye that changes color when heated. This is
the side that will need to contact the printer thermal
head.
Refer to Chapter 8 for more information on how to
properly install the thermal receipt paper in the receipt
printer.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 10 of 20
OR
Try and restart the register.
Poor receipt printing quality
Poor receipt printing quality may be due to the use of
poor quality thermal paper. Refer to Chapter 8 for
more information on recommended thermal paper for
the Elo PayPoint Register receipt printer.
Receipt printer does not run when
it’s supposed to
Push the receipt head release button, lift receipt
printer head cover, and check that there is no paper
jam. Clear any paper jam.
MSR does not read card properly The MSR may not function properly when dirty. Use MSR cleaning cards (purchasable in some office
supply stores).
Cash drawer doesn’t open
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.