Elo Touch Solutions PayPoint User manual

USER MANUAL
Elo Touch Solutions
Elo
®
PayPoint
SW602253 Rev B

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 2 of 20
Table of Contents
Chapter 1: Product Overview........................................................................................3
Chapter 2: Register Operation......................................................................................4
Chapter 3: Technical Support.......................................................................................9
Chapter 4: Safety & Maintenance...............................................................................11
Chapter 5: Regulatory Information.............................................................................16
Chapter 6: Warranty Information................................................................................19

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 3 of 20
Chapter 1: Product Overview
Product Description
The Elo PayPoint register is an all-in-one Android based cash register that comes equipped
with built-in receipt printer, magnetic stripe reader, barcode reader, cash drawer, and customer
facing display. In addition to its built-in peripherals, the system has a USB port that allows for
charging of external USB devices.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 4 of 20
Chapter 2: Register Operation
Elo PayPoint Register Layout
Figure 1. Elo PayPoint Register front view (left), cashier right side view (middle), and back view (right)
Figure 2. Elo PayPoint Register top view (left) and bottom view (right)
A. Register Display Head
1 Magnetic Swipe Reader (MSR) 3 Camera
2 Touchscreen 4 Barcode scanner
B. Register Base
5 Customer Facing Display 12
Power button
6 USB port (USB 2.0) 13
Speakers (built-in)
7 Receipt printer 14
Cash drawer manual release latch
8 Cash drawer 15
USB port
9 Cash drawer lock* 16
Ethernet port
10
Printer head release button 17
Power port
11
Check compartment slot - -
*The Elo PayPoint Register comes with a set of two keys for easy locking/unlocking.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 5 of 20
A. Register Display Head
The Elo PayPoint Register display head can be flipped to allow customers to complete
purchase transactions by self-swiping payment cards, and to authorize transactions by signing
directly onto the touchscreen.
Figure 3. Elo PayPoint display head can be flipped and supports two configurations:
Elo PayPoint Register cashier-facing view (top) and customer-facing view (bottom)
1. Magnetic Stripe Reader (MSR)
The register has a built in encryptable magnetic stripe reader. Application provider is
responsible for correctly encrypting the reader.
When the register is in clerk view, the MSR will be on the left of the register display head. When
register is in customer view, the MSR will be on the right of the register display head.
2. Touchscreen
The Elo PayPoint Register is equipped with a multi-touch touchscreen.
3. Camera
Located on the register display head is a 2-megapixel front-facing camera, which you can use
to take pictures and to capture 2-D barcodes.
4. Barcode scanner
The register has a built in barcode scanner that scans 1-D barcodes. When the register is in
cashier view, the barcode scanner will be on the right of the register display head.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 6 of 20
5. Customer-facing display
The register base is equipped with a customer-facing display. As a cashier rings up customer
orders, the customer facing display will display each order.
6. USB port (USB 2.0)
This USB port can be used to charge your mobile device.
Note: In order to comply with PCI compliance and to prevent security breaches, this USB port
will not be accessible for connecting the register with other USB devices (e.g. mouse, keyboard,
storage device)
7. Receipt printer (built-in)
The register is equipped with a built-in receipt printer that is located on the register base.
8. Cash drawer
The register is equipped with a cash drawer for storing cash, coins, and checks.
9. Cash drawer lock
Use the key that comes with the Elo PayPoint Register to lock / unlock the cash register. When
cash drawer is locked, cash drawer will not open even when it is commanded to.
10.Printer head release button
Press this release button to release the printer head cover. For more information on how to
change printer paper on the register, refer to the “Printer Maintenance” section of Chapter 8.
11.Check compartment slot
The cash drawer is designed with a slot for slipping checks into the cash drawer.
12.Power button
Press the power button to turn on / off the register (set by default). The power button is
equipped with an LED that displays:
- Solid light when the register is on.
- Blinking light when the register is on standby/sleep.
- Solid red light when the register is off but plugged in to the wall.
- No light when the register is off and not plugged in to the wall.
13.Speaker (built-in)
The register is equipped with a built-in speaker.
14.Cash drawer manual release latch
A latch located on the bottom of the register base can be used to manually open the cash

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 7 of 20
drawer.
15.USB port
This USB port can be used to charge your mobile device.
Note: In order to comply with PCI compliance and to prevent security breaches, this USB port
will not be accessible for connecting the register with other USB devices.
16.Ethernet (LAN) port
Use this port to connect the register to a network via an Ethernet RJ-45 cable.
17.Power port
To power the register, plug one end of the power cable to the register power port, and the other
end to the wall.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 8 of 20
Power
Press the register power button to turn the Elo PayPoint Register on. Press and hold power
button when the register is on to bring up the Shut Down option screen.
In the event that the register freezes and does not respond, press and hold the power button
until the register turns off. If the register does not turn off via the power button, the register will
need to be powered down by unplugging the power cord from the wall.
The Elo PayPoint Register power button is equipped with an LED that indicates the power
status of the register, as follows:
Register Power S
tatus
LED
S
tatus
OFF (disconnected from wall) Off
OFF (connected to wall) Red
SLEEP Blinking white light
ON Solid white light
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications available on the Elo website
www.elotouch.com.
To bring register out of sleep/standby mode, press the power button once.
If long periods of non-use are planned, turn off the Elo PayPoint Register to save power.
The maximum voltage, frequency and current for the register, are provided in the power ratings
table below:
Operating Voltage
Range Operating Frequency Range
Operating Current
Range
Elo PayPoint Register 100 - 240Vac 50 – 60 Hz 0.1 – 0.3 Aac

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 9 of 20
Chapter 3: Technical Support
Information and guidance on how to use and operate your Elo PayPoint Register are available
in this User Manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
The Elo PayPoint Register does not
respond when turning on the
system.
Check that the power cable is properly connected to
both the register and the wall. Power button LED will
be red when register is properly connected to the
wall.
OR
Unplug the power cable, re-plug after five seconds,
and press the power button to turn on the system.
OR
In the case that the power button LED displays solid
white light, which suggests that the system is on,
there may be an issue with the display or LCD
backlight. Please contact Elo Customer Service.
Blank screen If the power button LED is blinking, the register may be in SLEEP mode. Press the power button to bring
the unit our of SLEEP mode.
Receipt printer does not print text
on the receipt paper
Ensure that the thermal receipt paper is installed in
the printer in the proper orientation.
Note: Only one side of the thermal paper is coated
with the dye that changes color when heated. This is
the side that will need to contact the printer thermal
head.
Refer to Chapter 8 for more information on how to
properly install the thermal receipt paper in the receipt
printer.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 10 of 20
OR
Try and restart the register.
Poor receipt printing quality
Poor receipt printing quality may be due to the use of
poor quality thermal paper. Refer to Chapter 8 for
more information on recommended thermal paper for
the Elo PayPoint Register receipt printer.
Receipt printer does not run when
it’s supposed to
Push the receipt head release button, lift receipt
printer head cover, and check that there is no paper
jam. Clear any paper jam.
MSR does not read card properly The MSR may not function properly when dirty. Use MSR cleaning cards (purchasable in some office
supply stores).
Cash drawer doesn’t open
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 11 of 20
Chapter 4: Safety & Maintenance
Safety
To avoid risk of electric shock, follow all safety notices and do not disassemble the Elo PayPoint
Register. The register is not user-serviceable.
The Elo PayPoint Register is equipped with a power cable. Do not use a damaged power cable.
Use only the power cable supplied by Elo Touch Solutions for the Elo PayPoint Register. Use of
an unauthorized power cable may invalidate your warranty.
Ensure that the system is maintained and runs within the specified environmental conditions
listed below.
Environmental conditions for operating and storage
Temperature:Operating 0°C to 35°C
Storage -30°C to 60°C
Humidity (non-condensing):
Operating 20% to 80%
Storage 5% to 95%
Altitude:
Operating 0 to 3,048 m
Storage 0 to 10,668 m

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 12 of 20
Elo PayPoint Register Care and Handling
The following tips will help maintain optimal performance of your Elo PayPoint Register:
•Disconnect the power cable before cleaning.
•To clean the unit (except for touch screen), use a soft cotton or microfiber cloth lightly
dampened with a mild detergent.
•It is important that your unit remains dry. Do not get liquids on or inside the unit. In the
event that liquid does get inside, have a qualified service technician inspect the unit
before you power it on again.
•Do not wipe the screen with a cloth or sponge that could scratch the surface.
•When cleaning the touchscreen, use window or glass cleaner applied to a clean cloth.
Never apply the cleaner directly on the touchscreen. Do not use alcohol (methyl, ethyl or
isopropyl), thinner, benzene, or other abrasive cleaners.
Printer Maintenance
Changing Printer Paper
The register receipt printer operates using heat, and not with ink. Printer paper compatible with
the Elo PayPoint receipt printer are as follows:
Type: Thermal Paper (2 ¼ inches x 80 feet)
Paper width: 2 ¼ inches (58 mm)
Paper roll diameter: 1
7
/
8
inches (50 mm) (maximum)
Paper length: 80 feet (24.4 m)
Printing width: 48 mm
To change the paper for the Elo PayPoint Register receipt printer:
1. Ensure that the register display head is flipped away from the receipt printer (in

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 13 of 20
customer-facing view).
2. Push the receipt printer head release button to release the printer head cover.
3. Lift printer head cover.
4. Take out the roll of used printer paper, and replace with new roll of printer paper. Make sure
that the paper is placed and positions in the correct orientation, as shown below.
Cleaning and Care of Printer
The following tips will help maintain optimal performance of your Elo PayPoint Register receipt
printer:
•Do not pull any paper that is ejected from the printer.
•Do not touch the printer roller or thermal head surface with bare hands. In the case of
contact between printer roller or thermal head and hands, clean the roller and/or thermal
head surface with alcohol, as specified in the latter parts of this section herein.
Note: Contaminating heating elements with any oil or grease (e.g. oil from hands) may shorten
the life of the thermal head.
•Do not print when there is no receipt printer installed in the printer.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 14 of 20
Figure 4. View of receipt printer when printer head cover is open (left). View of the receipt
printer according to the view denoted by the arrow.
Prior to cleaning the PayPoint Register receipt printer, ensure that the register display head is
flipped away from the receipt printer (in customer-facing view). Push the receipt printer head
release button to release printer head cover and access the different printer components listed
in Figure 4 above. Guidance on how to clean the printer photo-sensor, thermal head, and roller
are as follows:
Roller 1.
It is recommendable to clean the printer roller once a month. To do so:
Apply isopropyl alcohol onto a cloth.a.
Wipe off any stain from the printer roller with the alcohol dampened cloth.b.
Use a dry soft cloth to wipe the roller.c.
Wait to allow the roller to dry off, and then shut the printer head cover.d.
Photo-sensor:2.
It is recommendable to clean the printer photo-sensor once a month. To do so:
Use a Nylon brush (or equivalent) to brush off any paper dust or other residuesa. that may be on the photo-sensor.
Thermal head3.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 15 of 20
It is recommendable to clean the printer thermal head once a month. To do so:
Moist cotton swab with isopropyl alcohol. a.
Wipe the thermal head with the cotton swab to remove any stain from the thermalb. head.
Use a dry soft cloth to wipe the thermal head.c.
Wait to allow the thermal head to dry off, and then shut the printer head cover.d.
Waste Electrical & Electronic Equipment
This product should not be disposed of with household waste. It should be deposited at a
facility that enables recovery and recycling. Ensure that product is disposed at the end of
its useful life according to local laws and regulations.
Elo has put in place recycling arrangements in certain parts of the world. For information
on how you can access these arrangements, please visit
http://www.elotouch.com/AboutElo/ewaste-program/.

User Manual: Elo
®
PayPoint
SW602253 Rev B, Page 16 of 20
Chapter 5: Regulatory Information
I. Electrical Safety Information
Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer label. Connection to a different power source than those
specified herein will likely result in improper operation, damage to the equipment or pose a fire
hazard if the limitations are not followed.
There are no operator serviceable parts inside this equipment (except for replacement of the
receipt printer paper). There are hazardous voltages generated by this equipment which
constitute a safety hazard. Service should be provided only by a qualified service technician.
Contact a qualified electrician or the manufacturer if there are questions about the installation
prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
Notice to Users in the United States:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:Any changes or modifications not expressly approved by the party responsible

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®
PayPoint
SW602253 Rev B, Page 17 of 20
for compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Notice to Users in Canada:
This device complies with RSS-210 of the Industry Canada rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils
radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le
dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout
brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
III. Radio Frequency Exposure
Notice to Users in the United States:
The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human
proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.
Notice to Users in Canada
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20 cm
between the radiator & your body.
This Class B digital apparatus complies with Canadian ICES-003.
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

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®
PayPoint
SW602253 Rev B, Page 18 of 20
IV. Agency Certifications
The following certifications and marks have been issued or declared for the Elo PayPoint
Register:
- United States FCC
- United States UL
- China CCC
V. China RoHS
根据中国（电子讯息产品污染控制管理办法），以下部分列出本公司产品中可能包含的有毒和/
或有害物质的名称和含量.
部件名称
有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
塑料部件
O O O O O O
金属部件
X O O O O O
电线电缆组件
X O O O O O
LCD 屏
X O O O O O
触控屏
O O O O O O
电路模组
X O O O O O
O:
表示该有毒有害物质在该部件所有均质材料中的含量均在 SJ/T11363-2006 标准规定的
限量要求以下。
X:
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准
规定的限量要求，对于所有显示 X的情况，本公司按照 EU RoHS 采用了容许的豁免指标。
a. 依据 SJ/T11364-2006 要求，本公司电子信息产品均注明以下污染控制指标志. 本产品环保
使用期限为 10 年，在下列温度和湿度使用的条件下，不会发生外泄或突变，使用该电子讯
息产品不会对环境造成严重污染或对其人身财产造成严重损害,
*操作条件 温度：0℃-35℃ /湿度 20%-80%（不凝结）
*储存条件 温度：-30℃-60℃ /湿度 5%-95%（不凝结）
b. 本公司鼓励并建议客户将本产品依据所在地的相关法令，进行回收及再利用，切勿随意与一
般垃圾丢弃。

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®
PayPoint
SW602253 Rev B, Page 19 of 20
Chapter 6: Warranty Information
For warranty information, go to http://www.elotouch.com/Support/warranty.asp

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®
PayPoint
SW602253 Rev B, Page 20 of 20
Getting in Touch with Us
Elo Touch Solutions
1033 McCarthy Blvd
Milpitas, CA 95035
To find out more about the extensive range of Elo Touch Solutions products, visit our website at
www.elotouch.com, or simply call the office nearest to you:
North America
Elo Touch Solutions
1033 McCarthy Blvd
Milpitas, CA 95035
Tel 800-ELO-TOUCH
Tel [phone]
Fax [phone]
customerserv[email protected]
Europe
Tel [phone]
Fax [phone]
[e-mail]
Asia-Pacific
Tel [phone]
Fax [phone]
www.elotouch.com.cn
Latin America
Tel [phone]
Fax [phone]
www.elotouch.com
Disclaimer
Nothing herein shall be construed as limiting or reducing your obligations to comply with any applicable laws, regulations or industry
standards relating to security or otherwise including, but not limited to, PA-DSS and PCI DSS.
You or the retailer may undertake activities that may affect compliance. For this reason, Elo Touch Solutions is required to be
specific to only the standard software provided by it.
Use of Elo PayPoint products and services is subject to the Elo PayPoint Terms and Conditions of Use which may be found on Elo’s
website: www.elotoucht.com.
The information in this document is for information purposes only and subject to change without notice. Elo Touch Solutions, Inc.
and its affiliates (collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication
and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or
changes.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or
otherwise without prior written permission of Elo Touch Solutions, Inc.
Elo, the Elo logo, Elo Touch, Elo Touch Solutions, Elo TouchSystems and Elo PayPoint are trademarks of Elo Touch Solutions, Inc.
and its affiliates.
All other product and company names used herein may be trademarks of their registered owners.
First Edition (October 2014)
Copyright 2014 Elo Touch Solutions, Inc. All rights reserved.