Elo TouchSystems C-Series User manual

C-Series Rev.B Touchcomputer User Guide
C-Series AiO Multi-function Touchcomputer
[19” and 22” models shown]

Elo Touch Solutions
C-Series Rev.B Touchcomputer User Guide
Multi-function Touchcomputer
Revision A
SW 602048
1-800-ELOTOUCH (1-800-356-8682)
www.elotouch.com

C-SERIES TOUCHCOMPUTER USER GUIDE iii
Copyright © 2013 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or by
any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or
otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions,
Inc. and its affiliates (collectively "Elo") makes no representations or warranties with
respect to the contents herein, and specifically disclaims any implied warranties of
merchantability or fitness for a particular purpose. Elo reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation
of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, IntelliTouch, iTouch, Elo (logo), Elo TouchSystems (logo), and
Elo Touch Solutions (logo) are trademarks of Elo and its Affiliates. Windows isa trademark
of Microsoft Corporation. Other product names mentioned herein may be trademarks or
registered trademarks of their respective companies. Elo claims no interest in trademarks
other than its own.

C-SERIES TOUCHCOMPUTER USER GUIDE iv
Table of Contents
Chapter 1: Setup......................................................................................1
Unpacking Your Touchcomputer ....................................................................................................1
Adjusting the Display ......................................................................................................................2
Calibrating the Touchscreen ............................................................................................................2
Securing the Base.............................................................................................................................4
Chapter 2: Operation...............................................................................5
Control Buttons................................................................................................................................6
L.E.D. Functionality ........................................................................................................................6
Using the Input/Output Panel...........................................................................................................7
RAID................................................................................................................................................8
Setting Up the Operating System...................................................................................................10
Recovering the Operating System .................................................................................................19
Chapter 3: Options and Upgrades .......................................................26
Adding Optional Peripherals..........................................................................................................26
Magnetic Stripe Reader (MSR) .....................................................................................................27
Customer Display (2x20 VFD)......................................................................................................29
Customer Display (0700L 7” LCD Monitor).................................................................................30
Fingerprint Reader (FPR) ..............................................................................................................30
Wireless Adapter............................................................................................................................32
Second Hard Disk Drive................................................................................................................33
Second Memory Upgrade..............................................................................................................33
Elo POS Demo Software ...............................................................................................................33
Chapter 4: Safety and Maintenance.....................................................34
Safety .............................................................................................................................................34
Care and Handling .........................................................................................................................35
Chapter 5: Technical Support...............................................................37
Technical Assistance......................................................................................................................37
Regulatory Information............................................................................39

C-SERIES TOUCHCOMPUTER USER GUIDE v
Warranty ...................................................................................................42

C-SERIES TOUCHCOMPUTER USER GUIDE 1
C H A P T E R
1
SETUP
This chapter discusses how to set up and test your touchcomputer. For information
on peripheral options, refer to Chapter 3, “Options and Upgrades.”
Unpacking Your Touchcomputer
Check that the following items are present and in good condition:
Touchcomputer Power cable US/Canada Power cable Europe
Quick Install Guide
Drivers and User
Manuals DVD
Power Adapter Cable Cover
Locking Screw

C-SERIES TOUCHCOMPUTER USER GUIDE 2
Adjusting the Display
The display screen can be adjusted from -5 to 70 degrees, as shown below.
CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting
the display.
Calibrating the Touchscreen
The touchscreen is pre-calibrated for accurate touch response.
If for any reason the touchscreen needs to be recalibrated, (For Windows XP)
right-click the Elo icon in the Taskbar and then click “Align” (for Windows XP), or
double-click the Elo Alignment shortcut on the system desktop (for Windows 7)
This launches the calibration program. The window shown below opens. Follow
the instructions to calibrate the touchscreen.

C-SERIES TOUCHCOMPUTER USER GUIDE 3

C-SERIES TOUCHCOMPUTER USER GUIDE 4
Securing the Base
Use the four pretapped holes to secure the touchcomputer from below the
mounting surface. The holes are designed to work with ISO metric M4 screws.
Mounting screws are not included with the product but should be readily available
at any hardware store. Refer to the figure below for the location of the holes. All
dimensions are in millimeters.
Mounting Diagram
1)

C-SERIES TOUCHCOMPUTER USER GUIDE 5
C H A P T E R
2
OPERATION
This chapter describes how to control the On-Screen Display (OSD), power
buttons, and I/O panel.
All adjustments made to the OSD and power controls are automatically saved.
User settings remain unchanged after powering off/on or in the case of a power
failure.

C-SERIES TOUCHCOMPUTER USER GUIDE 6
Control Buttons
Buttons Feature
The control buttons provides the following settings.
Feature Description
Brightness - Decrease brightness
Brightness + Increase brightness
Volume -Decrease speaker volume
Volume + Increase speaker volume
Power Power on/off the system
Control Button
Locking To Lock, press “Birghtness +” and “Brightness -” buttons together
for 3 seconds. To unlock, perform the same procedure for
another 3 seconds
L.E.D. Functionality
The C-Series base has a LED indicating the state of the touchcomputer. The table
below shows LED state and corresponding color.
LED Color to Observer State
Off No input power — Off mode
Red Input power present — Off mode or hibernation
Orange Input power present — Standby
Blink Green Input power present — Power On Suspend
Green Input power present — Power On

C-SERIES TOUCHCOMPUTER USER GUIDE 7
Using the Input/Output Panel
To access the input/output (I/O) ports, remove the cable cover at the bottom of the
unit. A security screw is included and may be used to secure the cable cover to the
touchcomputer. Below are the I/O descriptions by model:
C2 models
C3 models
Note: The DB9 Serial (COM) ports are defaulted (from top to bottom) COM1 and COM2
Note: As a safety precaution, always leave the cable cover door attached when the system is
powered on.

C-SERIES TOUCHCOMPUTER USER GUIDE 8
RAID
The C3 Series integrated RAID solution provides cost benefits for customers who desire
extra performance or storage capacity. The two components of integrated RAID are:
•Integrated Striping (IS), which provides features of RAID 0
•Integrated Mirroring (IM), which provides features of RAID 1
Setting Up the RAID Configuration
IMPORTANT!! All data will be erased when creating RAID 0 or RAID 1. The user must
back up files when necessary. Elo Touch Solutions does not accept liability for lost data or
software. Please burn copies of your recovery DVD(s) before performing this process. The
ISO files (images) for these DVD(s) are located on the system desktop in the [Recovery
DVD ISO Files]folder. Please see the “Recovering The Operating System” section of this
user’s guide for more information.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press DEL repeatedly to enter BIOS
Setup.
4. Go to Advanced -> SATA Configuration.
5. On RAID Mode Selection, select your preferred RAID configuration (Note: If you
would like to change RAID mode from RAID 0 to 1or RAID 1 to 0, you have to set your
RAID mode to “Clear”, save your settings, and complete a “power on/off” cycle. Then
go back into the BIOS following this procedure completely beginning with step 1 to set
the desired RAID mode..)

C-SERIES TOUCHCOMPUTER USER GUIDE 9
6. Press F4 to save your settings and restart your computer.
7. To manage/explore your RAID configuration, please install the HW RAID Manager
Utility located in C:\EloTouchSolutions\System\RAID\. You can refer to the HW RAID
Manager user guide in the same folder for more details.

C-SERIES TOUCHCOMPUTER USER GUIDE 10
Setting Up the Operating System
If configured with an operating system, the initial setup of the operating system
takes approximately 5-10 minutes. Additional time may be needed depending on
touchcomputer hardware configurations and connected devices.
To set up the Microsoft® Windows® Operating System for the touchcomputer, turn
on the touchcomputer by pressing the power button, and then follow the on-screen
instructions.
Selecting the Language (For Windows XP Only)
Microsoft Windows® uses English as the default language in menus and dialog
boxes. You can change this language to suit your preferences when you reach the
screen below.
Note: If you choose to change the language after initial setup, you can follow steps
1-2 to arrive at the same screen below:
1. From the desktop, click Start > Control Panel
2. In the Control Panel screen, select Regional and Language Options.
3. Click Customize. The Regional and Language Options window appears.
Select the Languages tab.

C-SERIES TOUCHCOMPUTER USER GUIDE 11
4. If required, check the boxes for “Install files for complex script and right-to-left
languages” and “Install files for East Asian languages.”
5. Select the Regional Options tab.
6. Select your preferred language from the drop-down list in the Standards and
formats pane.

C-SERIES TOUCHCOMPUTER USER GUIDE 12
7. Click Apply.
8. Select your location from the drop-down list in the Locations pane.
9. Click OK.

C-SERIES TOUCHCOMPUTER USER GUIDE 13
Selecting the Time Zone (For Windows XP Only)
When the following window appears, you can change the time zone, date,and time
of the touchcomputer.
After making any changes, click Next to finish. Windows Setup will then complete
the operating system installation on the touchcomputer.
Injecting the Languages (For Windows 7 Only)
Windows 7 Professional only allows the use of only one language at one time. But
you can use the Elo Touch Solutions language injection feature to update your
language preference, should you need to change it,. English is set as the default
language, but you can change this language to suit your preferences.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press F8 repeatedly to enter
Windows Boot Manager.

C-SERIES TOUCHCOMPUTER USER GUIDE 14
4. Select Repair Your Computer
5. The following User Interface (UI) will be presented:
6. Select Inject Language, and the following UI will be presented.

C-SERIES TOUCHCOMPUTER USER GUIDE 15
6. Click the drop-down list and select the preference language.
7. Click Inject Selected Language
8. While the injecting process is performing, DO NOT use your keyboard or
mouse during this time. It may cause an error in the language injection
process.
9. After the language package is installed correctly, press any key to exit this
window.