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9. Warranty Conditions
1. New eloma catering appliances
The eloma GmbH grants a twelve months regular warranty to endusers of new eloma appliances starting from
the date of their dealers' invoice, however a maximum of eighteen months starting from the date of dispatch from
the eloma factory in Maisach/Germany.
EXCEPTION: Damages to all glass parts and lighting glassware
Range of Warranty:
Within the warranty period, warranty is limited to the replacement of parts and/or repair of those at eloma's
choice, in case their usability is considerably vitiated due to material defects, incorrect design or imperfect
construction. An eloma-trained service technician in situ contributes to an adequate decision. The final decision is
to be made by the after-sales-service department of eloma in Maisach/Germany or its representative.
In case of recognised warranty, eloma bears the costs for spare parts, as well as labour and travel expenses of
the service technician. If possible the repair work is done at the place of the machine's installation. In case the
appliance has to be returned to the eloma factory in Maisach, for whatever reason, transportation expenses back
and forth are always at the customer's account. The customer also bears transportation risk.
eloma reserves the right to entrust certain persons with the execution of warranty repair work.
Warranty compensation
In case the sales object is sold to a purchaser outside the Federal Republic of Germany, or in case the sales
object is used outside the FRG, a warranty compensation is applicable, it is already included in the granted sales
discount. In the Federal Republic of Germany such warranty compensation may be agreed upon.
Warranty compensation signifies that eloma supplies the spare part but that secondary costs such as labour and
travel expenses of the technician are not borne by eloma .
This Warranty excludes:
- Normal wear and tear
- Incorrect installation, not in accordance with our installation- and operation-manuals, local regulations and -
general technical rules.
- Damages resulting from use of violence and/or malicious or incorrect handling and operation
- Damages due to calcareous deposits or aggressive water
- Damages resulting from use of cleaning agents not recommended by eloma or incorrect use of the proper
cleaning agents
- Technical intervention of any kind into eloma appliances by staff not authorized and/or properly trained
by eloma .
2. Parts Warranty
The eloma GmbH grants for each original eloma spare part, provided it is correctly installed, an operation
warranty of six months. In case of failure within this period, eloma supplies another original part.. Further claims,
also costs for such a replacement are not accepted. This warranty excludes parts which are subject to more-than-
average wear and tear caused by the enduser.
3. General
Claims exceeding the stipulated elimination of defects, including consequential damages, loss of wages or
property damages of whatever kind cannot be accepted. Claims for redhibition and depreciation can only be made
if a warranty repair is proved to be a failure. Verbal promises assuring certain characteristics are only binding
upon written confirmation.
eloma appliances shall only be used for their intended purpose namely the professional preparation of food.
Whatever exception to this rule excludes all warranty claims and discharges eloma from all liability.
The warranty period is not renewed or extended in case of any repair or replacement delivery. eloma shall regain
posession and control of such replaced parts and appliances.
This warranty is not transferable without eloma's written consent.
Place of jurisdiction is the location of eloma's registered office.
Technical amendments, also in the sense of further development and/or technical progress are reserved.
Maisach, March 1997
