Empire Comfort Systems ONR-24-1 Quick start guide

Page 1
INSTALLATION INSTRUCTIONS
AND
OWNER'S MANUAL
OUTDOOR VENTLESS
DECORATIVE APPLIANCE
MILLIVOLT MODELS
ONR-24-1
ONR-30-1
INTERMITTENT MODELS
ONI-24-1
ONI-30-1
EMPIRE
EMPIRE
Comfort Systems
WARNING
For Outdoor Use Only.
WARNING
If not installed, operated and maintained in accor-
dance with the manufacturer's instructions, this
product could expose you to substances in fuel
or from fuel combustion which can cause death
or serious illness.
WARNING
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open ame.
3. If odor continues, keep away from the appli-
ance and immediately call your gas supplier
or re department.
WARNING
Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.
An LP-cylinder not connected for use shall not
be stored in the vicinity of this or any other ap-
pliance.
!
DANGER CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has
no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a
camper, tent, car or home.
Installer: Leave this manual with the
appliance.
Consumer: Retain this manual for future
reference.
— Do not store or use gasoline or other am-
mable vapors and liquids in the vicinity of
this or any other appliance.
— Installation and service must be performed
by a qualied installer, service agency or the
gas supplier.
WARNING
If the information in these instructions are not
followed exactly, a re or explosion may result
causing property damage, personal injury or
loss of life.
WARNING
Improper installation, adjustment, alteration, ser-
vice or maintenance can cause injury or property
damage. Read the installation, operating and main-
tenance instructions thoroughly before installing
or servicing this equipment.
GAS-FIRED

28096-11-1213Page 2
Section Page
Important Safety Information ......................................................................................................... 3
Safety Information for Users of LP Gas.......................................................................................... 4
Introduction..................................................................................................................................5-7
Clearances ..................................................................................................................................... 7
General Information.....................................................................................................................7-8
Before Fully Installing the Appliance .............................................................................................. 8
Gas Supply..................................................................................................................................... 9
Operation Instrudtions/Flame Appearance................................................................................... 10
ONI-(24,30) Lighting Instructions ................................................................................................. 11
ONI-(24,30) Wiring ....................................................................................................................... 12
ONR-(24,30) Lighting Instructions................................................................................................ 13
Pilot and Main Burner FLame Characteristics.............................................................................. 14
Cleaning and Servicing ................................................................................................................ 15
ONR-(24,30) Wiring..........................................................................................................................
Remote Control Installation and Operation .................................................................................. 16
Troubleshooting............................................................................................................................ 17
Parts List....................................................................................................................................... 18
Parts View .................................................................................................................................... 19
Master Parts Distributor List ......................................................................................................... 20
How Tor Order Repair Parts ......................................................................................................... 20
Appliance Service History .......................................................................................................21-22
Warranty Terms ............................................................................................................................ 23
CAUTION: If logs or branches are damaged do not use.
A certain amount of sooting will occur which enhances the realistic look of the logs and branches. If an excessive
amount of sooting does occur you can use a gas log cleaner to remove the soot build-up or lightly brush off the
soot build-up with a soft bristle brush taking care not to damage the logs and branches.
TABLE OF CONTENTS

28096-11-1213 Page 3
Installer: Please leave these instructions with the owner for future
reference.
This unit complies with ANSI Z21.97/CSA 2.41 Decorative Gas
Appliances For Installation In Solid Fuel Burning Fireplaces. Do not
burn wood or solid fuels in a replace where a decorative gas log
set is installed. This appliance is for installation only in a solid fuel
burning replace, masonry replace or manufactured replace.
WARNING: Any modication to this gas log set or to controls
can be dangerous. Improper installation or use of the gas log set
can cause serious injury or death from re, burns, explosion or
carbon monoxide poisoning.
1. Please follow all local codes regarding installation, combus-
tion and ventilation air or in the absence of local codes follow
the National Fuel Gas Code ANSI Z223.1(U.S. installation),
or CAN/CGA-B149, Installation Code (Canada installation).
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed posi-
tion. A replace screen must be in place when the log set is
burning.
4. Young children must be carefully supervised when they are
in the same room as the gas log while in operation. Do not
place stockings, clothing or any ammable material above or
near the replace.
5. Do not substitute or use materials other than those supplied
for use with the log set.
DO NOT OPERATE THIS GAS LOG SET WITH GLASS DOORS CLOSED.
DANGER: Indicates a hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING: Indicates a hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE: Addresses practices not related to personal in-
jury.
• Children and adults should be alerted to the hazards of
high surface temperatures and should stay away to avoid
burns or clothing ignition.
• Young children should be carefully supervised when they
are in the same room as the appliance.
• Clothing or other ammable material should not be placed
on or near the appliance.
• Do not place trash or other articles on the log set during
operation.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils,
lms or bonding agents. These bonding agents are not
harmful but may produce annoying smoke and smells as
they are burned off during initial operation of the appliance.
This is a normal temporary occurrence.
• Keep burner and control compartment clean.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected
before use and at least annually by a qualied service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept
clean.
• DO keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and
liquids.
• A yearly examination and cleaning of the venting system
of the solid-fuel burning replace must be performed by
a qualied agency.
• DO make a periodic visual check of pilot and burners.
Clean and replace damaged parts.
• DO NOT use this appliance if any part has been under
water. Immediately call a qualied service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been under
water.
IMPORTANT SAFETY INFORMATION

28096-11-1213Page 4
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must nd out if you
can smell the odorant in propane. Smoking can decrease your
ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor
or their minds are on something else. Thinking about smelling a
gas odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can lter the odorant. Odorants
in LP-Gas also are subject to oxidation. This fading can occur if
there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into walls,
masonry and other materials and fabrics in a room. That will take
some of the odorant out of the gas, reducing its odor intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.
Propane (LP-Gas) is a ammable gas which can cause res
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precautions
which can protect both you and your family from an accident.
Read them carefully now, then review them point by point
with the members of your household. Someday when there
may not be a minute to lose, everyone's safety will depend
on knowing exactly what to do. If, after reading the following
information, you feel you still need more information, please
contact your gas supplier.
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it to
nd out what the propane odor smells like. If you suspect that
your LP-Gas has a weak or abnormal odor, call your LP-Gas
Dealer.
• If you are not qualied, do not light pilot lights, perform service,
or make adjustments to appliances on the LP-Gas system. If
you are qualied, consciously think about the odor of LP-Gas
prior to and while lighting pilot lights or performing service or
making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are lled and allowed to set too
long before relling. Cylinders and tanks which have been
out of service for a time may develop internal rust which will
cause odor fade. If such conditions are suspected to exist,
a periodic sniff test of the gas is advisable. If you have any
question about the gas odor, call your LP-gas dealer. A
periodic sniff test of the LP-gas is a good safety measure
under any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is un-
der no vapor pressure), turn the tank valve off immediately.
If the container valve is left on, the container may draw in
some air through openings such as pilot light orices. If this
occurs, some new internal rusting could occur. If the valve is
left open, then treat the container as a new tank. Always be
sure your container is under vapor pressure by turning it off
at the container before it goes completely empty or having it
relled before it is completely empty.
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
reghters declare them to be safe.
• Use your neighbor's phone and call a trained LP-Gas service
person and the re department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
•Finally, let the service man and reghters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
SOME POINTS TO REMEMBER
NO ODOR DETECTED - ODOR FADE
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
SAFETY INFORMATION FOR USERS OF LP-GAS

28096-11-1213 Page 5
750 Millivolt System
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the gas
control knob and the pilot will stay ON. Allow your pilot ame to
operate an additional one (1) to two (2) minutes before you turn the
gas control knob from the PILOT position to the ON position. This
time period allows the millivolts (electrical energy) to build-up to a
sufcient level allowing the gas control to operate properly.
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
Moisture Resistance
This outdoor replace will shed moderate amounts of water, but is
not waterproof. Water and condensing water vapor may enter the
chase under certain conditions.
The replace will not perform as an exterior wall. Moisture penetration
must be considered for construction that places the replace in
structure walls or on moisture sensitive surfaces.
When installed on exterior walls: Empire Comfort Systems
recommends the replace chase be constructed outside the
structure's weather envelope. Where the platform meets the wall, use
a ashing detail similar to that required for attached decks. Chase
platforms, including hearths should slope away from the structure
at 1/4 in per foot. The replace can be shimmed level.
When installed on surfaces where water may collect or cause
damage: Empire Comfort Systems recommends a slope of 1/8 in
to 1/4 in per foot towards the drain port suggested. The replace
can be shimmed level.
Hearths should slope away from the front of the replace and chase
at 1/8 in to 1/4 in per foot. Metal safety strips must be on top of
any combustible hearth materials used for moisture management.
When purchasing a rebox or replace we recommend you also
buy a weather cover or glass door accessory to protect the unit
from moisture.
Never install a burner where moisture cannot drain off easily. We
recommend a weather barrier - such as a cover or bifold glass
doors - to protect the burner from moisture.
Screened Porch Installation
The replace may be installed safely and is design certied by CSA
to be installed in a screen porch with the following guidelines.
Minimum Porch Area 96 sq. feet (9 sq m)
Minimum Ceiling Height 92" (234 cm)
Minimum of two (2) walls must be screened
Minimum top of screen height, side walls 6'6" (198 cm)
Minimum screen area 64 sq. feet (6 sq m)
Product Components
• Burner Pan Assembly
— "R" model includes millivolt valve and safety thermopile
generator and on/off switch.A remote control or wall switch
accessory is available as an option for this model.
Always consult your local Building Department regarding regula-
tions, codes or ordinances which apply to the installation of a vented
decorative gas log set in a solid-fuel burning replace.
This appliance is only for use with the type of gas indicated on the
rating plate.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner ll out and mail warranty card supplied
with the replace.
3. Installer should show owner how to start and operate the
replace.
WARNING
ANY CHANGE TO THIS APPLIANCE OR ITS CONTROLS CAN
BE DANGEROUS.
Improper installation or use of the appliance can cause se-
rious injury or death from re, burns, explosion or carbon
monoxide poisoning.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner ll out and mail warranty card supplied
with this replace.
3. Installer should show owner how to start and operate unvented
room heater.
Always consult your local Building Department regarding regulations,
codes or ordinances which apply to the installation of an unvented
room heater.
*Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer.
This appliance is only for use with the type of gas indicated on the
rating plate. This appliance is not convertible for use with other
gases.
WARNING: ANY CHANGE TO THIS HEATER OR ITS
CONTROLS CAN BE DANGEROUS.
Improper installation or use of the heater can cause serious
injury or death from re, burns, explosion or carbon
monoxide poisoning.
This series is design certied in accordance with American National
Standard Z21.97.1/CSA2.41 by the Canadian StandardsAssociation
Laboratories as an Outdoor Gas Fireplace and should be installed
according to these instructions.
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.
INTRODUCTION

28096-11-1213Page 6
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equipment
or accessories and repair and servicing of equipment shall be
performed only by a qualied agency. The term "qualied agency"
means any individual, rm, corporation or company which either in
person or through a representative is engaged in and is responsible for
(a) the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in
such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.
State of Massachusetts: The installation must be made by
a licensed plumber or gas tter in the Commonwealth of
Massachusetts.
The installation must conform with local codes or, in the absence of
local codes, with the National Fuel Gas Code, ANSI Z223.1.*
*Available from theAmerican National Standards Institute, Inc. 1430
Broadway, New York, N.Y. 10018.
High Altitudes
For altitudes/elevations above 2,000 feet (610m), ratings should be
reduced at the rate of 4 percent for each 1,000 feet (305m) above
sea level. Contact the manufacturer or your gas company before
changing spud/orice size.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect the
Btu output of the unit. Contact the gas company for the heating value.
Contact the manufacturer or your gas company before changing
spud/orice size.
WARNING: This appliance is equipped for (natural gas or propane)
gas. Field conversion is not permitted.
• When the appliance is connected to a xed piping system,
the installation must conform with ocal codes, or in the ab-
sence of local codes with the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, or International Fuel Gas Code.
• When installed, the appliance must be electrically grounded
in accordance with local codes, or in the absence of local
codes with the National Electrical Code, ANSI/NFPA 70, if
applicable.
• Solid fuels shall not be burned in this appliance.
• The maximum gas inlet supply pressure is 13" for LP and
10.5" for NAT.
• For appliances for xed fuel piping system and equipped
with an appliance gas pressure regulator, the required mani-
fold pressure in inches water column: 10" for LP and 3.5" for
NAT.
• For appliances for xed fuel piping system and equipped
with an appliance gas pressure regulator, the appliance and
its individual shutoff valve must be disconnected from the
gas supply piping system during any pressure testing of that
system at test pressures in excess of 1/2 psi (3.5 kPa).
The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psi (3.5 kPa).
For an appliance designed for use with a non-disposable self-
contained LP-gas supply system:
• Propane cylinders may be acceptable for use with the ap-
pliance provided they are are compatible with the appliance
retention means.
• LP-gas supply cylinder must be constructed and marked
in accordance with the U.S. Department of Transportation
(D.O.T.) Specications for LP-Gas Cylinders, or the Stan-
dard for Cylinders, Spheres and Tubes for Transportation
of Dangerous Goods and Commission, CAN/CSA-B339 as
applicable.
• LP-gas supply cylinder must have an overll prevention
device.
• LP-gas supply cylinder must have a connection device com-
patible with the connection of the appliance.
• If the appliance is equipped with a CGA No. 600 Cylinder
Connection Device, the cylinder must be disconnected when
the appliance is not in use.
• If appliance is to be permanently connected to a gas piping
system from a remote supply tank, installation must be in ac-
cordance with local codes or, in the absence of local codes,
with the National Fuel Gas Codes ANSI Z223.1/NFPA 54.
Enclosures for LP-gas supply cylinders shall be ventilated by
openings at the level of the cylinder valve and at oor level. The
effectiveness of the opening(s) for purposes of ventilation shall
be determined with the LP-gas supply cylinder(s) in place. This
shall be accomplished by one of the following.
a. One side of the enclosure shall be completely open; or
b. For an enclosure having four sides, a top and a bottom:
1. At least two ventilation openings at cylinder valve
level shall be provided in the side wall, equally
sized, spaced at 180 degrees (3.14rad), and unob-
structed. Each opening shall have a total free area
of not less than 1/2 square inch per pound (2.3 sq.
cm/kg) of stored fuel capacity and not less than a
total free area of 10 square inches (64.5 sq. cm).
INTRODUCTION

28096-11-1213 Page 7
This series is design certied in accordance with American National Standard/CSA Standard Z21.97 Outdoor Fireplace, respectively, by
the Canadian Standards Association as a Vented Decorative Appliance and should be installed according to these instructions.
Any alteration of the original design, installed other than as shown in these instructions or use with a type of gas not shown on
the rating plate is the responsibility of the person and company making the change.
Important
All correspondence should refer to complete Model Number, Serial Number and type of gas.
GENERAL INFORMATION
Gas Inlet ONR/ONI Models 3/8" (9.5mm)
Accessories for ONR Models
Battery Operated Remote Control FRBC
Wall Switch FWS
Minimum Dimensions For Solid Fuel Burning Fireplaces
Model A B C D
ONR-24 27" 18" 34" 22"
ONI-24 27" 18" 34" 22"
ONR-30 30" 18" 36" 22"
ONI-30 30" 18" 36" 22"
The dimensions shown and dened in the replace instructions
are minimum clearances to maintain in installing this heater. Left
and right clearances are determined when facing the front of the
heater.
Glass Doors
Make sure that glass doors are open during all operations of
the logset. The opening of the glass door frame should be the
dimension used for the minimum front opening of the rebox.
Follow these instructions to ensure safe installation.
Failure to follow instructions exactly can create a re hazard.
CLEARANCES
2. Ventilation opening(s) shall be provided at oor
level and shall have a total free area of not less
than 1/2 square inch per pound (3.2 sq. cm/kg) of
stored fuel capacity and not less than a total free
area of 10 square inches (64.5 sq. cm). If ventila-
tion openings at oor level are in a side alll, there
shall be at least two openings. The bottom of the
openings shall be at oor level and the upper edge
no more than 5 inches (127 mm) above the oor.
The openings shall be equally sized, spaced at 180
degrees (3.14 rad) and unobstructed.
3. Every opening shall have minimum dimensions so
as to permit the entrance of a 1/8 inch (3.2 mm)
diameter rod.
INTRODUCTION
• Cylinder valves shall be readily accessible for hand opera-
tion. A door on the enclosure to gain access to the cylinder
valves is acceptable, provided it is non-locking and can be
opened without the use of tools.
• There shall be a minimum clearance of 2 inches (51 mm)
between the lower surface of the oor of the LP-gas supply
cylinder enclosure and the ground.
• The design of the appliance shall be such that (1) the LP-gas
supply cylinder(s) can be connected, disconnected and the
connections inspected and tested outside the cylinder en-
closure; and (2) those connections which could be disturbed
when installing the cylinder(s) in the enclosure can be leak
tested inside the enclosure;

28096-11-1213Page 8
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equipment
or accessories and repair and servicing of equipment shall be per-
formed only by a qualied agency. The term "qualied agency" means
any individual, rm, corporation or company which either in person
or through a representative is engaged in and is responsible for (a)
the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in
such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.
State of Massachusetts: The installation must be made
by a licensed plumber or gas tter in the Commonwealth of
Massachusetts.
The installation and the provisions for combustion and ventilation
air must conform with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* Canadian Installation Code CAN/CGA B149.
*Available from the American National Standards Institute, Inc. 11
West 42nd St., New York, N.Y. 10018.
High Altitude Installation
When installing this unit at an elevation above 2000 feet (in the
United States) it may be necessary to decrease the input rating by
changing the existing burner orice to a smaller size. Generally,
input should be reduced 4 percent for each 1000 feet above sea
level. However, if the heating value of the gas has been reduced,
this general rule may not apply. Check with local gas utility for proper
orice size identication.
For Canadian high altitude applications, this appliance is suitable for
installation at elevations between 0 feet (0m) and 4,500 (1,370m)
without change.
When installing this unit at an elevation above 4500 feet (1,370m)
(in Canada), check with local authorities.
Consult your local gas utility for assistance in determining the proper
orice for location.
You must secure the gas log heater to the replace oor. If
not, the entire unit may move when you adjust the controls.
Movement of unit may cause shifting of the gas logs which
leads to improper burning.
1. Center the gas burner in the replace or rebox. The grates
must clear the replace or rebox screen.
2. An anchor hole is provided in the two bottom side members of
the grate frame. After centering the grate correctly, mark the
hole positions on the replace/rebox oor. Drill two (2) 5/32"
diameter holes approximately 1-1/2" deep for masonry screws
or 1/8" hole for sheet metal screws.
3. Anchor the grate to the replace/rebox oor using the screws
provided.
Proper installation of the grate is essential to prevent any move-
ment of the gas logs and controls during operation.
ANCHOR SCREWS
Figure 1
GENERAL INFORMATION (continued)
BEFORE FULLY INSTALLING THE APPLIANCE

28096-11-1213 Page 9
Check all local codes for requirements, especially for the size and
type of gas supply line required.
NOTICE: Never use plastic pipe. Check to conrm whether your
local codes allow copper tubing or galvanized.
NOTICE: Since some municipalities have additional local codes, it is
always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
In the state of Massachusetts the gas cock must be a T handle
type.
A manual main gas cock should be located in the vicinity of the unit.
Where none exists, or where its size or location is not adequate,
contact your local authorized installer for installation or relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liqueed petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed ame to check for leaks. Appliance must
be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with
appliance connected; control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required by
the National Fuel Gas Code that a drip line be installed near the gas
inlet. This should consist of a vertical length of pipe tee connected
into the gas line that is capped on the bottom in which condensation
and foreign particles may collect.
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing
and Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of Other
Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The state of Massachusetts requires that a exible
appliance connector cannot exceed three feet in length.
Figure 2
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3.175mm)
N.P.T. plugged tapping, accessible for test gauge connection, must
be placed immediately upstream of the gas supply connection
to the appliance.
2. The appliance andits individualshutoffvalve must be disconnected
from the gas supply piping system during any pressure testing of
that system at test pressures in excess of 1/2 psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping system
by closing its individual manual shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal
to or less than 1/2 psig (3.5 kPa).
Attention! If one of the procedures results in pressures in excess
of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.
Checking Manifold Pressure
Natural gas models will have a manifold pressure of approximately
3.5" w.c. (.871kPa) at the pressure regulator outlet with the inlet
pressure to the pressure regulator from a minimum of 5.0" w.c.
(1.120kPa) for the purpose of input adjustment to a maximum of
10.5" w.c. (2.615kPa).
Propane gas models will have a manifold pressure approximately
10.0" w.c. (2.49kPa) at the pressure regulator outlet with the inlet
pressure to the pressure regulator from a minimum of 11.0" w.c.
(2.739kPa) for the purpose of input adjustment to a maximum of
13.0" w.c. (3.237kPa).
ONR and ONI
NOTICE: The gas control is equipped with a captured screw type
pressure test point, therefore it is not necessary to provide a 1/8"
test point up stream of the control.
GAS SUPPLY
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe
Inside Diameter
Tubing, Type L
Outside Diameter
Nat. L.P. Nat. L.P.
0-10 feet
0-3 meters
1/2”
12.7mm
3/8”
9.5mm
1/2”
12.7mm
3/8”
9.5mm
10-40 feet
4-12 meters
1/2”
12.7mm
1/2”
12.7mm
5/8”
15.9mm
1/2”
12.7mm
40-100 feet
13-30 meters
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
1/2”
12.7mm
100-150 feet
31-46 meters
3/4”
19mm
1/2”
12.7mm
7/8”
22.2mm
3/4”
19mm

28096-11-1213Page 10
Flames from the pilot (rear right back side of the pan burner) as
well as the main ame should be visually checked as the log set
is installed.
In normal operation at full rate after 10 to 15 minutes, the ame
appearance should be sets of yellow ames.
NOTE: All ames will be random by design, ame height will go
up and down.
During manufacturing, fabricating and shipping, various components
of this appliance are treated with certain oils, lms or bonding agents.
These chemicals are not harmful, but may produce annoying smoke
and smells as they are burned off during the initial operation of the
appliance. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Any odors remaining after this initial break-in
will be slight and will disappear with continued use.
PERIODIC CLEANING – Refer to parts diagram for location of
items discussed below.
• Do not use cleaning uid to clean logs or any part of heater.
• Logs - brush with soft bristle brush or vacuum with brush
attachment.
• Remove loose particles and dust from the burner areas,
controls, piezo covers and grate.
• Inspect and clean burner air intake hole. Remove lint or particles
with brush. Failure to keep air intake hole clean will result in
sooting and poor combustion.
ANNUAL CLEANING/INSPECTION – Refer to parts diagram for
location of items discussed below.
• Inspect and clean burner air intake hole. Remove lint or particles
with vacuum or brush. Failure to keep air intake hole clean will
result in sooting and poor combustion.
• Inspect and clean all burner ports.
• Inspect pilot for operation and accumulation of lint at air intake
holes.
• Verify ame pattern and log placement for proper operation.
• Verify smooth and responsive ignition of main burner.
Millivolt - Figure 3
OPERATION INSTRUCTIONS/FLAME APPEARANCE

28096-11-1213 Page 11
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR
EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY, OR
LOSS OF LIFE.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING, smell around the appliance area for
gas. Be sure to smell next to the oor because some gas
in heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
• Immediately call your gas supplier from a
neighbor's phone. Follow the gas supplier's
instructions. If you can not reach your gas
supplier, call the re department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it, call a qualied service
technician. Force or attempted repair may result in a re
or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
1. Locate On/Off gas cock and turn clockwise to
"OFF." Do not force.
1. STOP! Read the safety information above.
2. Turn gas cock counterclockwise to "ON"
position.
3. Wait ten (10) minutes to clear out any gas. Then smell
for gas, including near the oor. If you smell gas, STOP!
Follow "B" in the safety information above on this label.
If you do not smell gas, go to the next step.
4. Turn ON electric power to the appliance.
5. Find spark and sensor probes.
6. Using the remote control, turn main ame to "ON." If the
burner does not light within 60 seconds, stop and go to
Step 5.
7. If the burner does not stay lit, stop and immediately call
a qualied service technician or gas supplier.
8. If the burner does not operate properly after several tries,
turn the gas control knob clockwise to "OFF"
and call your service technician or gas supplier.
9. Operation of the gas valve must be controlled by using
the hand held remote control. Refer to remote instructions
for detailed operation information.
OFF ON
ONI-(24, 30) LIGHTING INSTRUCTIONS
Provided by installer.
PROBE
SP
ARKING
PROBE
SENSING PROBE

28096-11-1213Page 12
ONI-(24,30) WIRING
Electronic Control Module Shield Installation.
1. Slip the split grommets over the wire harness.
2. Place the control shield into position over the control
module.
3. Feed wiring into slots on either side of the control
shield.
4. Snap the grommets into the holes on the shield to
retain and protect the wiring.
5. Complete wiring installation.
6. Secure shield to valve with two screws as shown.
MAIN
PILOT
Learn MOTOR COMM.
POWER
IPI
Continuous
Pilot
Off/On Remote/Off
S I
ADJ.
(GND)
HI/LO
Solenoid
ORANGE
(IGNITOR)
BLACK
(SENSOR)
BLACK
ORANGE GREEN
WHITE
BROWN
PILOT
GAS CONTROL
VALVE
ELECTRONIC
CONTROL MODULE
N/A
AF-4000 B/P
RED BLACK
BLACK
BROWN
RED
ORANGE
N/A

28096-11-1213 Page 13
1. STOP! Read the safety information
above.
2. Set the ON/OFF switch to "OFF."
3. Turn off all electric power to the appli-
ance (if applicable).
4. Push in gas control knob slightly and turn
clockwise to "OFF."
5. Wait ten (10) minutes to clear out any
gas. Then smell for gas, including near
the oor. If you smell gas, STOP! follow
"B" in the safety information above. If you
do not smell gas, go to the next step.
NOTE: Knob cannot be turned from "PI-
LOT" to "OFF" unless knob is pushed in
slightly. Do not force.
6. Find pilot - follow metal tube from gas
control. The pilot is in front of the middle
log on the right side.
7. Turn gas control knob counterclockwise
to "PILOT."
8. Push in control knob all the way and hold in. Immediately
light the pilot with a match and lighter rod that is provided
with the burner. Continue to hold the control knob in for about
one (1) minute after the pilot is lit. Release knob, and it will
pop back up. Pilot should remain lit. If it goes out, repeat
steps 4 through 8.
If knob does not pop up when released, stop and immediately
call a qualied service technician or gas supplier.
If the pilot will not stay lit after several tries, turn the gas con-
trol knob to "OFF" and call your service technician or gas
supplier.
9. Turn gas control knob counter clockwise to
"ON."
10. Set the ON/OFF switch to "ON."
1. Set the ON/OFF switch to "OFF".
2. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the oor because some
gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch;
do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the re
department.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or
turn by hand, don't try to repair it; call a qualied ser-
vice technician. Force or attempted repair may result
in a re or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualied service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.
WARNING
• Any glass doors shall be opened when the appliance is in operation.
• A replace screen must be in place when the appliance is operating and, unless other provisions for combustion air
are provided, the screen shall have an opening(s) for introduction of combustion air.
GAS CONTROL
KNOB SHOWN IN
"OFF" POSITION.
ONR-(24, 30) LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion may result
causing property damage, personal injury or loss of life.

28096-11-1213Page 14
Pilot Flame Pattern (Figure 4)
Figure 4 shows a correct pilot ame pattern. The correct ame will
be blue and will extend beyond the thermopile. The ame will sur-
round the thermopile just below the tip. A slight yellow ame may
occur where the pilot ame and main burner ame meet.
After use, cleaning of the pilot burner may be required for the proper
ame. The pilot orice can be cleaned with high pressure air or
by placing under running water. Pilot orice must be dry before
replacement. Use a pipe cleaner to clean inside the pilot after the
pilot orice has been removed.
To Remove Pilot Orice
1. Disconnect the pilot supply line at the pilot burner.
2. Remove pilot orice from pilot burner. It may be necessary to
tap on pilot burner in order to remove the pilot orice.
Pilot Flame Pattern
Figure 4
If pilot ame pattern is incorrect
• See Troubleshooting, page 17.
Main Burner Flame Pattern
The main burner ame will be completely yellow.
Main Burner Flame Ignition and Extinction
When the main burner is ignited it will take a few seconds for the
full ame pattern to develop.
When the main burner is extinguished it will take a few seconds for
the ames to disappear.
PILOT AND MAIN BURNER FLAME CHARACTERISTICS

28096-11-1213 Page 15
Thermostats are not approved on vented decorated
appliances.
Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. Verify proper
operation after servicing.
ONR gas valve does not require 24 or 110 volts. See Figure 5 to
provide optional wall switch or remote control.
It is important to use wire of a gauge proper for the length of the
wire:
RECOMMENDED WIRE GAUGES
Maximum Length Wire Gauge
1' to 10' 18
10' to 25' 16
25' to 35' 14
Use the two leads (black wires) from ON/OFF switch to attach
optional components.
Check System Operation
Millivolt system and all individual components may be checked with
a millivolt meter 0-1000 MV range.
750 Millivolt System
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the gas
control knob and the pilot will stay ON. Allow your pilot ame to
operate an additional one (1) to two (2) minutes before you turn the
gas control knob from the PILOT position to the ON position. This
time period allows the millivolts (electrical current) to buildup to a
sufcient level allowing the gas control to operate properly.
Millivolt Control
The valve regulator controls the burner pressure which should be
checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge over
test point (Use test point “A” closest to control knob). After taking
pressure reading, be sure and turn captured screw clockwise rmly
to re-seal. Do not over torque. Check for gas leaks.
Remote Receiver - (24, 30)
Use the following steps to place the remote receiver adjacent to
the gas valve.
Attention:
1. The remote receiver can not be placed behind the gas valve
and burner assembly.
2. When facing the appliance, the remote receiver must be placed
in the right side rebox, toward the front.
NOTICE:Do not let remote control receiver come in contact with
burner assembly.
Refer to remote control installation and operating instructions for
more details on remote control.
Wiring Diagram
Figure 5
ONR
NOTICE: (Wiring harness located in envelope)
Connect the 2 - 1/4" terminals onto the TH and TH/TP terminals
on valve. Place decorative log to right of the gas valve and burner
assembly. When connecting to remote receiver, cut off 1/4" terminals
from wires attached to ON/OFF switch. Strip wires back about 1/4".
Connect stripped ends into remote receiver.
Keep the control compartment, logs and burner area surrounding
the logs clean.
THE LOGS CAN GET VERY HOT— HANDLE ONLY WHEN
COOL.
Always keep the appliance area clear and free from combustible
materials, gasoline, and other ammable vapors and liquids.
Never obstruct the ow of combustion and ventilation air. Keep the
front of the appliance clear of all obstacles and materials.
Cleaning Instructions
This appliance is built using mostly high-grade stainless steel to
resist rust-through. In outdoor applications, all stainless steel will
develop a dull patina and, depending on the local environment
ONR(42,30) WIRING
CLEANING AND SERVICING
and on the materials used in the installation, may develop some
surface oxidation (rust). This does not affect the performance of
the replace, and does not require any action to correct. If you
prefer keeping your replace front looking factory-fresh, clean it as
required with stainless steel cleaner.
When installation application includes highly acidic applications
such as mortar or stone etching, do not remove the protective
PVC lm from the stainless steel until after this application is com-
plete. Once the lm has been removed we recommend that the
appliance be cleaned with a stainless steel cleaner immediately.
Please note that areas where the lm has been formed (corners,
hems, etc.) may require extra cleaning due to the properties of
the lm. Ensure that all protective lm has been removed from the
replace prior to burning the appliance.

28096-11-1213Page 16
TWO-FUNCTION WIRELESS REMOTE CONTROL SYSTEM
FOR ON/OFF-HI/LO OPERATION OF THE AF-4000 GAS CONTROL VALVE
IF YOU CANNOT READ OR UNDERSTAND THESE INSTALLATION INSTRUCTIONS DO NOT
ATTEMPT TO OPERATE
INTRODUCTION
This remote control system was developed to provide a safe, reliable, and user-friendly remote control system for use with the AF-4000
gas control valve used with some gas heating appliances. The system operates on radio frequencies (RF) within a 20’ range using non-
directional signals. The system operates on one of 255 security codes that are programmed into the transmitter at the factory; the remote
receiver must learn the transmitter code prior to initial use.
TRANSMITTER
This remote control TRANSMITTER offers the user a battery-operated hand held control to
operate the AF-4000 control module functions that are used with some decorative gas re-
places and other gas heating appliances.
The transmitter operates with a 12V battery (Included) made specically for remote controls
and electronic lighters. Before using the transmitter, install the 12-volt (A-23) battery in the
battery compartment.
It is recommended that ALKALINE batteries always be used for longer battery life and maxi-
mum operational performance.
The transmitter has ON/OFF and HI/LO functions that are activated by pressing the button
on the face of the transmitter. When a button on the transmitter is pressed, a signal light on
the transmitter illuminates to verify that a signal is being sent. Upon initial use, there may be
a delay of three seconds before the remote receiver will respond to the transmitter. This is
part of the system’s design. If the signal light does not illuminate, check the position of the
transmitter’s battery.
MATCHING SECURITY CODES
Each transmitter can use one of 255 unique security codes. It may be necessary to program (LEARN FUNCTION) the module to accept
the transmitter security code upon initial use, if batteries are replaced, or if a replacement transmitter is purchased from your dealer or the
factory. In order for the module to accept the transmitter security code, be sure the slide button on the module is in the REMOTE position;
the module will NOT “LEARN” if the slide switch is in the OFF position. Press and release the LEARN button on the module to accept the
transmitter security code and then pressing any button on the transmitter. A change in the beeping pattern, at the module, indicates the
transmitter’s code has been accepted into the module. When an existing module has accepted the new transmitter code, the new security
code will replace the old one.
The microprocessor that controls the security code matching procedure is controlled by a timing function. If you are unsuccessful in
matching the security code on the rst attempt, wait 1 - 2 minutes before trying again - this delay allows the microprocessor to reset its
timer circuitry - and try up to two or three more times.
OPERATION
1. This remote control will operate the AF-4000 gas control valves ON/OFF and ame height HI/LO of the main burner.
2. When the ON button is depressed the transmitter sends a RF signal to the module. The module then sends 3 volts of power to the
internal solenoid. The internal solenoid then opens the gas ow to the main burner ON/OFF. The system uses a pulse or continuous
3 volts DC power to operate the ame HI/LO solenoid or ame HI/LOW DC motor drive.
BATTERY LIFE
Life expectancy of the alkaline batteries in the RCAF-3 TX can be up to 12 months depending on use of the solenoid function. Check and
replace all batteries annually. The transmitter should operate with as little as 9.0 volts battery power.
SPECIFICATIONS
BATTERIES: Transmitter 12V - (A23)
Operating Frequency: 303.8 MHZ FCC ID No.’s: transmitter K9l1001
Canadian ISC ID No.’s: transmitter - 2439 102 728
FCC REQUIREMENTS
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED
MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
REMOTE CONTROL INSTALLATION & OPERATION

28096-11-1213 Page 17
SYMPTOMS-POSSIBLE CAUSES AND CORRECTIONS
1. Match will not light pilot.
a. Main shut-off valve closed.
• Make sure that the shut-off valve located on the pipe
supplying gas to the replace is open.
b. Air in the gas line.
• Light a match, turn valve knob to "PILOT" position and
depress, keep match near pilot burner until it lights.
c. Valve knob in "OFF" position.
• Turn valve knob to "PILOT" position and depress, keep
match near pilot burner until it lights.
d. Pilot orice plugged up, not allowing gas to ow.
• This repair requires tools and some degree of experience.
Ask serviceman for assistance.
e. No gas supply to the replace.
• Check plumbing to see if gas replace has been hooked
up to the gas supply line.
• Propane tanks is empty.
2. Pilot will not stay lit after carefully following lighting instruc-
tions for Models.
a. Defective pilot generator (thermopile), remote wall switch.
• Check pilot ame. Must impinge on thermopile. Clean
and or adjust pilot for maximum ame impingement on
thermopile.
• Be sure wire connections from thermopile at gas valve
terminals are tight and thermopile is fully inserted into
pilot bracket.
• One of the wall switch wires may be grounded. Remove
wall switch wires from valve terminals if pilot now stays
lit, trace wall switch wiring for ground. May be grounded
to appliance or gas supply.
• Check thermopile with millivolt meter. Take reading at
thermopile terminals of gas valve. Should read 325 mil-
livolts minimum while holding valve knob depressed in pilot
position and wall switch "Off." Replace faulty thermopile
if reading is below specied minimum.
b. Defective automatic valve operator — Turn valve knob to
"On." Place wall switch to "On" millivolt meter should read
greater than 100 M.V. If the reading is okay and the burner
does not come on, replace the gas valve.
3. Pilot burning, no gas to burner, valve knob "On," wall switch
"On."
a. Wall switch or wires defective.
• Check wall switch and wires for proper connections.
Jumper wire cross terminals at wall switch, if burner
comes on, replace defective wall switch. If okay, jumper
wires cross wall switch wires at valve, if burner comes
on, wires are faulty or connections are bad.
b. Thermopile may not be generating sufcient millivoltage.
• Replace.
c. Plugged burner orice.
• Check burner orice for debris and remove.
4. Frequent pilot outage problem.
a. Pilot ame may be too low or blowing (high) causing the pilot
to drop out.
• Clean and/or adjust ame for maximum ame impinge-
ment on thermopile or thermocouple.
TROUBLESHOOTING

28096-11-1213Page 18
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
PARTS LIST
Index No. Part No. Description
ONI24 ONI30 ONR24 ONR30
1 27934 27935 27934 27935 Rear Log Support
2 27930 27930 27930 27930 Burner Support Welded Assembly - Left
3 27936 27937 27936 27937 Burner Assembly
4 - - R1155 R1155 Electrode
5 - - R7157 R7157 Pilot - LP
5 - - R7158 R7158 Pilot - NAT
5 R10814 R10814 - - Spark Probe
6 27932 27932 27932 27932 Burner Support Welded Assembly - Right
7 28395 28395 28394 28394 Valve Bracket
8 - - 10407 10407 Valve - LP
8 - - 10408 10408 Valve - NAT
8 R10809 R10809 - - Gas Valve
9 - - 28393 28393 Piezo Bracket
10 - - R9761 R9761 Piezo
11 28101 28101 27282 27282 Tubing Inlet
12 P253 P253 P253 P253 Orice Holder
13 P245 P300 P245 P300 Orice - LP
13 P209 P280 P209 P280 Orice - NAT
14 R10808 R10808 R10808 R10808 Air Shutter
15 R10806 R10806 R10806 R10806 Venturi Tube
16 R10602 R10602 R10602 R10602 Venturi Gasket
17 - - 28100 28100 Pilot Tubing
18 28398 28398 28399 28399 Grate Assembly
19 R10811 R10811 - - Module
20 R10815 R10815 - - Remote Control Transmitter
21 R10813 R10813 - - Battery Pack
22 32592 32592 - - Electronic Control Module Shield
N/S - - R5910 R5910 Log/Switch Assembly
N/S R10812 R10812 - - Wire Harness
N/S - Not Shown

28096-11-1213 Page 19
PARTS VIEW
SET
OFF
TEMP
PM
16
1
234
56
10
15
14 13
12 11
1
3
2
14
15
12 10
13
5
6
4
11
7
78
9
17
22
ONI MODELS ONR MODELS

28096-11-1213Page 20
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the fol-
lowing illustration and part list. Be sure to give all this information . . .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
HOW TO ORDER REPAIR PARTS
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
Victor Division of F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Able Distributors
2501 North Central Avenue
Chicago, IL 60639
Phone: [phone]
Toll Free: 800-880-2253
Fax: [phone]
Website: www. abledistributors.com
Parts: Heater