Epson DM-M820 User manual

DM-M820
User’s Manual / Bedienungsanleitung
Gebruikershandleiding / Manuel d’utilisation
Manual do utilizador / Manual del usuario
Manuale dell’utente
402527705

1
2
3
4
5
6
7
8
D
1
2
3
4
5
8
E
Illustrations

9
10
11
F
16
15
14
12
13
A
16
15
B

A
16
15
14
C
G
17
15
H

90°
I
J
K

DM-M820 Specifications
*1 Applies only to models with a touch panel.
*2 Applies only to models with an MSR unit. The MSR must be used only with the IM-800.
*3 The AC Adapter must be connected to the DM-M820.
Item Specifications
LCD Size 12.1"
Type Color TFT
Resolution 800 × 600 dots
Color 262,144 colors
(Can emulate 16 M color display using the dithering
function)
Backlight Number 2 lights
Brightness 275 cd/m² typ. (including touch panel), 350 cd/m2typ
(except touch panel)
Life 50,000 hours or more (at 25 °C {77 °F})
Initial brightness reduced to half
Touch panel *1 Method Resistive film (touch with finger)
Surface solidity 2H (JIS K-5400)
Positioning accuracy ± 1.5% maximum
Surface treatment Stain-resistant treatment (Fingerprint resistant treatment)
MSR *2 Supported cards ISO 7811, JIS X6301 Type I tracks 1, 2, 3
Reading direction Bidirectional
Supporting keyboard
firmware Ver. 3.0x or later
External interface DC plug, Display connector,
Serial port connector *1
PS/2 connectors × 2 (for a PS/2 keyboard and a PC) *2
Indicator With an MSR POWER LED, LED for MSR
Without an MSR POWER LED
Power supply DC12V/1.5A (supplied through the DC plug from the IM-800
or AC adapter OI-MR01)
Tilting angle 90° (See illustration I )
Dimensions 320 × 340 × 200 mm (W × H × D) {12.6 × 13.4 × 7.9"}
Mass Approximately 5.1 kg {11.2 lb}
Environmental conditions Temperature: Operating range5°C to 35°C {41°F to 95°F}
Storage range: –10°C to 50°C {14°F to 122°F}
The unit is not water resistant.
AC adapter (OI-MR01) power rating *3 Input: AC 90 V to AC 264V 1.5A (MAX) / Output: DC 12 V 3A
(MAX)

English
DM-M820
User’s Manual
Specifications and Illustrations
The technical specifications and all of the illustrations are at the beginning of this manual. The
illustrations are identified by letters (A, B, C . . .). In the text the illustrations are referred to by these
letters. (“See illustration A,” for example.) Some of these illustrations have numbered arrows or lines
pointing to parts of the illustration. See the list below for the meaning of the numbers.
All rights reserved. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is
assumed with respect to the use of the information contained herein. While every precaution has been
taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the use of the
information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
IBM, PC/AT, and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft, Windows, MS-DOS, and Windows NT are registered trademarks of Microsoft Corporation.
General Notice: Other product and company names used herein are for identification purposes only
and may be trademarks of their respective companies.
NOTICE: The contents of this manual are subject to change without notice. Please contact us for the
latest information.
Copyright © 2002 by Seiko Epson Corporation, Nagano, Japan.
Illustrations A, B, C, D, E, F, H
1.LCD / touch panel* 7. LED for MSR*** 12.PS/2 keyboard connector for PC
2.Function control buttons 8. MSR unit*** 13.PS/2 keyboard connector for keyboard
3.Adjustment control buttons 9. Base unit 14.Serial port connector
4.Power switch 10.Base tab 15.DC plug
5.Power-On LED 11.Cable A / Cable B /
Cable C** 16.Display connector
6.Card slot*** 17.AC Adapter (OI-MR01)
* Applies only to models with a touch panel.
** Cable B: Used for models without a touch panel and without an MSR.
Cable C: Used for models with a touch panel and without an MSR.
*** Applies only to models with an MSR.

2DM-M820 User’s Manual
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EMC and Safety Standards Applied
Product Name: DM-M820
Type Name: S1201D
The following standards are applied only to the
units that are so labeled.
Europe: CE marking
North America: EMI: FCC/ICES-003 Class A
Safety: UL 60950/ CSA C22.2
No. 60950-00
Japan: EMI: VCCI Class A
Oceania: EMC: C-Tick marking
AS/NZS 3548
(CISPR22) Class A
WARNING
The connection of a non-shielded interface cable
to this device will invalidate the EMC standards
of this device.
You are cautioned that changes or modifications
not expressly approved by Seiko Epson
Corporation could void your authority to
operate the equipment.
CE Marking
The unit conforms to the following Directives
and Norms:
Directive 89/336/EEC EN 55022 Class A
EN 55024
IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-8
IEC 61000-4-11
Directive 73/23/EEC Safety: EN 60950
WARNING
This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
This product includes a lamp component that
contains mercury (Hg).
Please consult your state and local regulations
regarding disposal or recycling.
Do not put in the trash.
FCC Compliance Statement
For American Users
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference when
the equipment is operated in a commercial
environment.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and
used in accordance with the instruction manual,
may cause harmful interference to radio
communications. Operation of this equipment in
a residential area is likely to cause harmful
interference, in which case the user will be
required to correct the interference at his own
expense.
For Canadian Users
This Class A digital apparatus complies with
Canadian ICES-003.
For Taiwanese Users

DM-M820 User’s Manual 3
English
Important Safety Information
This section presents important information intended to ensure
safe and effective use of this product. Read this section carefully,
and store it in an accessible location.
Key to Symbols
The symbols in this manual are identified by their level of
importance, as defined below. Read the following carefully before
handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself or damage
to your equipment.
Safety Precautions
WARNING:
Turn off the power switch immediately and unplug the DC plug from the
IM-800 or AC adapter OI-MR01 if the DM-M820 produces smoke, a
strange odor, or unusual noise. Continued use may lead to fire or
electric shock. Contact your dealer or an EPSON service center for
advice.
The DM-M820 contains a glass panel. If the DM-M820 is dropped or
treated roughly, the glass may break.
Never disassemble or modify this product. Tampering with this product
may result in injury, fire, or electric shock.
Do not place your LCD Monitor in direct sunlight or near a heat source.
Do not allow foreign objects to fall into this product. Penetration by
foreign objects may lead to fire or shock.
If water or other liquid spills into this product, turn off the power switch,
unplug the DC plug immediately, and then contact your dealer or an
EPSON service center for advice. Continued usage may lead to fire or
shock.

4DM-M820 User’s Manual
English
CAUTION:
Do not connect cables other than those specified in this manual. Doing
so may result in improper operation.
Be sure to set this product on a firm, stable, horizontal surface. The
product may break or cause injury if it falls.
Do not use the unit in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage, fire, or
shock.
Do not use the product where inflammable fumes of gasoline, benzine,
thinner or other inflammable liquids may be in the air. Doing so may
cause an explosion or fire.
To ensure safety, unplug this product before leaving it unused for an
extended period.
Do not drop, bump, or otherwise subject this product to strong vibration
or impact.
Never clean the product with thinner, benzine or other such solvent.
Be sure to use this product with all covers attached.
Do not use aerosol sprayers containing flammable gas inside or around
this product. Doing so may cause fire.
Handling Guidelines
Features
The DM-M820 is an LCD unit designed to be connected to an
EPSON PC-POS system.
The DM-M820 has the following features:
❏A 12.1 inch color TFT LCD of 800 × 600 dots is used.
❏Model selections include with or without touch panel, and with
or without MSR.
❏A tilt mechanism for easy positioning of the screen viewing
angle
❏A cable cover or a unified cable performs cable management
effectively
❏Display settings of the LCD and the brightness of the backlight
can be adjusted
❏A stain-resistant touch panel is used.
❏Input by finger touch using the resistive film type of touch
panel (only for models with a touch panel)
❏An MSR unit can read ISO/JIS Track 1, 2, or 3 (only for models
with an MSR unit). This MSR can be used only with the IM-800.

DM-M820 User’s Manual 5
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❏Power is supplied from the DC 12V output of the IM-800 or the
AC Adapter OI-MR01.
Related Software
The software utilities listed below are available. If you use a touch
panel, install the touch panel driver from the Touch Panel Driver
CD-ROM for the DM-M820 included in the box. If you use the MSR
for the IM-800, install the MSR utility from the Driver CD-ROM for
the IM-800 included in the box of the IM-800.
❏Touch panel driver: For each operating system (for Windows
98/NT/2000/XP, and MS-DOS)
❏MSR utility: For each operating system (for Windows 98/NT/
2000/XP, and MS-DOS)
Precautions During Use
❏One of the characteristics of the LCD display generally is that
some pixels may not always turn on or off, or there may be an
unevenness of brightness or color. Note that this may not be a
malfunction.
❏Use the DM-M820 only under the specified conditions.
Otherwise, problems could occur, such as shortened life, poor
display quality, or damage. Particularly, avoid using in high
temperatures or high humidity, and never allow condensation
to form on the DM-M820.
❏Since the DM-M820 is not waterproof, do not use the DM-M820
in an environment where water may be splashed or spilled on
the unit.
❏Wipe the touch panel surface lightly with a soft cloth or a cloth
moistened with ethanol or isopropyl alcohol.
❏Do not use solid or sharp materials, such as a ball-point pen, to
input data to the touch panel.
❏The DC plug on the exclusive cable is designed only for the
IM-800 and AC Adapter OI-MR01. Do not use the DC plug on a
system other than the IM-800 or AC Adapter OI-MR01.
❏Do not stop sliding the card during the reading of the data. This
may cause a read error.
❏The DM-M820 converts the read data to keyboard scan codes
and transmits them to the IM-800. Therefore, do not use the
keyboard while the MSR is reading a card.
❏Use specified magnetic cards with JIS or ISO format.

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❏Use magnetic cards which have 23,874 A/m {300 Oe} of
magnetic holder force.
❏When a header or footer is set on the magnetic card data, use
the included MSR utility.
❏Do not place the DM-M820 near the CRT, switching power
supply, compressor, or any other device that emits magnetic or
inductive noise.
❏Do not use the DM-M820 in a dusty environment.
❏If the MSR unit is faulty, a keyboard error may be displayed
when the system boots up.
Packing List
❏User’s Manual
❏Touch Panel driver CD-ROM for the DM-M820*
* Models with a touch panel.
Setup
Placing the DM-M820
Do not place the DM-M820 near the CRT, switching power supply,
compressor, or any other device that emits magnetic or inductive
noise.
Cables of the DM-M820 come out under the base unit as shown in
illustration G. You can either make a hole in the surface on which
the DM-M820 will be used or you can break out the base tab
(number 10 in illustration F) with pliers and run the cables through
the hole made by removing the tab, as shown in illustration G.
CAUTION:
If burrs are left after the tab is removed, they may cause cuts or
scratches. Remove the burrs with a nipper or file.
Connecting to the IM-800 or PC
Follow the steps below:
1. Turn off the power of the IM-800 (or PC); then remove the rear
cover and unplug the AC cable.

DM-M820 User’s Manual 7
English
2. Connect the connector of the DM-M820 to the IM-800. See
illustrations A, Band C. If you connect the DM-M820 to a PC,
connect it properly, referring to the PC manuals.
Note:
Cable A is for models with an MSR and a touch panel.
Cable B is for models without an MSR and without a touch panel.
Cable C is for models with a touch panel and without an MSR.
*Applies only to models with a touch panel **Applies only to models with an MSR
3. Attach the AC cable of the IM-800 (or PC); then attach the rear
cover.
Installing the Touch Panel Driver for the IM-800 or PC
For models with a touch panel
If you use a touch panel, install the touch panel driver from the
Touch Panel driver CD-ROM for the DM-M820.
Install the touch panel driver after installing the operating system
on the IM-800 (or PC).
The touch panel driver may differ depending on the operating
system installed. Use the suitable driver for the operating system.
Install File Windows setup.exe
MS-DOS install.exe
Be sure to calibrate the touch panel when the DM-M820 is first used
and if misalignment occurs between the touch point and the mouse
cursor.
Connector name Cable Used for
DC plug Cable
A/B/C Connecting to the DC output of the IM-800 (DC 12 V) or AC Adapter OI-MR01
Display connector Cable
A/B/C Connecting to the Display port of the IM-800 or PC
Serial port connector* Cable
A/C IM-800:Connecting to the COM1 or COM 2 port of the IM-800 for the touch panel
PC: Connecting to the Serial Port for the
touch panel.
PS/2 connector for PC Cable A Connecting to the keyboard port of the
IM-800 for the MSR** Don't connect to the
mouse port.
PS/2 connector for
keyboard Cable A Connecting an external keyboard**

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Using an MSR Utility for the IM-800
For models with an MSR
The MSR utility can change the settings of the MSR in the
DM-M820. The MSR utility has the following features:
❏PKMODE32 (MSR/keyboard setting utility for Windows 98/
NT/2000/XP) and PKMODE2 (MSR/keyboard setting utility
for MS-DOS):
It is possible to specify the track to be read, the data to add in
reading, or the beeper sound.
❏PKLOAD32 (MSR/keyboard auto setting utility for Windows
98/NT/2000/XP) and PKLOAD (MSR/keyboard auto setting
utility for MS-DOS):
It is possible to set the MSR automatically, using a file
containing the MSR setting data.
Power
The power of the DM-M820 is supplied from the DC12V of the
IM-800 or AC Adapter OI-MR01.
Press the power switch to turn the power on or off.
Indicators
LEDs
There are two LEDs: the power LED for the LCD unit and the LED
for the MSR. These LEDs have the following meaning:
* Applies only to models with an MSR unit.
The AC Adapter OI-MR01 has a Power LED. When power is
supplied, the Power LED lights green.
LED Color Meaning
Power LED Green Power is on (during normal operation).
Flashing green No video input signal detected.
Off Power is off.
MSR* Green Card reading is successful.
Orange Card reading has failed.
Off Waiting for card reading or power is off.

DM-M820 User’s Manual 9
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Beep (only for models with an MSR)
The beeper can be enabled or disabled with the MSR utility. If
enabled, the beeper sounds once for a successful card reading and
three times for an unsuccessful card reading.
Operation
Adjusting the View Angle
The tilt mechanism of the LCD monitor allows you to adjust it to a
comfortable viewing angle.
Hold both sides of the display and adjust the angle as shown in
illustration J.
How to Read a Magnetic Stripe Card
Slide the card through the slot with the magnetic stripe facing
down.
The MSR can read the data whether the user slides the card from
left to right or right to left, as shown in illustration K.
Do not stop sliding the card during the reading of data. This may
cause a read error.
Do not use the keyboard while the MSR is reading a card.
When magnetic card data has a header or footer, make the proper
settings with the MSR utility.
Display Adjustment
To adjust the LCD display, use the On-Screen Display (OSD) menu.
To adjust the OSD menu with the Function buttons, use the
Adjustment buttons and Power button.
Function buttons
Adjustmentbuttons
Power button

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If you press the ↓Function
button once when the OSD
menu is not displayed, the
message shown on the right
appears and the LCD is
adjusted automatically.
❏Displaying and closing the OSD menu
To display the On-Screen
Display menu, press the ↑
Function button once.
ToclosetheOSDmenu,
pressthePowerbutton
once.
❏Changing the language
To select “Misc-Control” in the Main menu, press the ↑or ↓
Function button. To select the Sub menu, press the + Adjustment
button once. To select Language, press the ↑or ↓Function button in
the Sub menu. To select the language you want, press the + or -
Adjustment button. The available languages are English, German,
French, Spanish, Italian, and Japanese. To close the OSD menu,
press the Power button twice.
❏Selecting a function in the Main menu
To select a function in the Main menu, press the ↑or ↓Function
button.
❏Selecting a function in the Sub menu
To select a function in the Sub menu, press the + Adjustment
button once. To adjust the selected function in the Sub menu, press
the ↑or ↓Function button.
To return from the Sub menu to the Main menu, press the Power
button once.
Main
Sub

DM-M820 User’s Manual 11
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❏Settings
To make settings of a function in the Sub menu, press the + or -
Adjustment button. All settings made using the OSD are
maintained even if the LCD is turned off. The table below shows
each adjustment item.
Main menu Sub menu Function
Image Position
Adjustment AUTO ADJUST Automatically adjusts the display
position of the LCD.
H-POSITION Adjusts the display position
horizontally.
V-POSITION Adjusts the display position
vertically.
PHASE Adjusts the screen display for
focus and clarity.
CLOCK Adjusts the display pixel
alignment.
RESET Resets the settings.
GRAPH/TEXT Switches between Graphics and
Text.
OSD Menu
Setting OSD H-POSITION Adjusts the horizontal position of
the OSD menu.
OSD V-POSITION Adjusts the vertical position of the
OSD menu.
OSD MENU TIMER Changes the OSD menu display
time.

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When the power of the
DM-M820 is on and there is
no video signal, the message
shown on the right appears
for a few seconds, and then
the Power LED flashes.
Image
Adjustment CONTRAST Adjusts the contrast level of the
display.
BRIGHTNESS Adjusts the brightness level of the
backlight.
COLOR TEMP. Menu Selects the color palette.
COLOR USER (RED) Adjusts the density level of RED.
COLOR USER (GREEN) Adjusts the density level of
GREEN.
COLOR USER (BLUE) Adjusts the density level of BLUE.
AUTO COLOR Adjusts color automatically.
Miscellaneous
Setting LANGUAGE Sets different languages for the
OSD menu.
INFORMATION Displays the information on the
LCD.
Main menu Sub menu Function

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When signals that the
DM-M820 cannot display are
received, the message shown
on the right appears.
Troubleshooting
The power is not on
❏Is the power switch pressed?
❏Is the power of the IM-800 (or PC) on?
❏Is the DC plug connected to the IM-800 or AC Adapter
OI-MR01?
❏If an AC Adapter is used, is the Power LED of the AC Adapter
on? If the LED is not on, is the AC cable plugged in and is the
AC power on?
The screen is blank
❏Is the Power LED flashing? (When it is flashing, no video
signals have been received.)
❏Is the power of the IM-800 (or PC) on?
❏Is the IM-800 (or PC) in the suspend mode? Or is the screen in an
economy electric power mode? Enter a character with the
keyboard of the IM-800 (or PC) to see if the screen will wake up.
❏Is the Display connector connected?
The touch panel is not recognized (With a Touch Panel model)
❏Is the touch panel driver installed in the IM-800 (or PC) ?
❏Are the touch panel settings of the IM-800 (or PC) correct?
(Touch Panel Drivers or Serial Ports)
❏Is the serial port connector connected?

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An MSR card cannot be read (With an MSR model)
❏Is the card specification correct?
❏Is the card sliding through the slot with the magnetic stripe
facing down?
❏Is data being entered from a keyboard while the card is sliding
through the slot? You may have to disconnect the keyboard.
❏Is the PS/2 keyboard connector connected?
MSR data is incorrect (With an MSR model)
❏Is the setting of the MSR utility correct?