Epson AcuLaser C2900N User manual

User’s Guide
NPD4436-00 EN

Contents
Preface
CopyrightandTrademarks...............................................................8
AboutLicense.........................................................................10
UsingThisGuide......................................................................11
Conventions......................................................................11
ProductFeatures.......................................................................11
Features..........................................................................11
Chapter 1 Specifications
Specifications..........................................................................13
Chapter 2 Basic Operation
MainComponents.....................................................................17
FrontView........................................................................17
RearView.........................................................................18
OperatorPanel....................................................................18
SecuringthePrinter................................................................19
PreparingPrinterHardware..............................................................20
InstallingOptionalAccessories...........................................................21
Installing the Additional MemoryModule..............................................21
Installing the Optional Duplex Unit...................................................25
Installing the Optional 250-Sheet Paper Cassette Unit. . ..................................29
PrintingaPanelSettingsPage............................................................33
PowerSaverMode......................................................................34
ExitingthePowerSaverMode........................................................34
Chapter 3 Printer Management Software
PrintDrivers..........................................................................35
EpsonNetConfig.......................................................................35
Creating an Administrative Password.................................................35
Epson AcuLaser C2900 Series User’s Guide
Contents 2

StatusMonitor(WindowsOnly)..........................................................36
Chapter 4 Network Basics
Overview of Network Setup and Configuration..............................................38
Connecting Your Printer. . . . . ...........................................................38
Connecting Printer to Computer or Network...........................................39
SettingtheIPAddress...................................................................41
TCP/IPandIPAddresses............................................................41
Automatically Setting the Printer’sIPAddress..........................................42
Dynamic Methods of Setting the Printer’s IPAddress....................................42
Assigning an IP Address (for IPv4 Mode)..............................................43
VerifyingtheIPSettings.............................................................45
Printing and Checking the PrinterSettingsPage.........................................46
Installing Print Driver on Computers RunningWindows.....................................46
Identifying Print Driver Pre-install Status (ForNetworkConnectionSetup).................46
InsertingtheSoftwareDisc..........................................................48
USBConnectionSetup..............................................................48
NetworkConnectionSetup..........................................................49
Setting Up for Shared Printing.......................................................50
Installing Print Driver on Computers RunningMacOSX.....................................56
Installing Print Driver on Computers Running Linux (CUPS).................................56
InstallingthePrintDriver...........................................................56
SettingUptheQueue...............................................................57
Setting the Default Queue...........................................................61
Specifying the Printing Options......................................................62
Setting the Password for Authority as the Printer Administrator. ..........................64
Uninstalling the Print Driver.........................................................64
Chapter 5 Printing Basics
AboutPrintMedia.....................................................................67
PrintMediaUsageGuidelines........................................................67
Print Media That Can Damage Your Printer............................................68
Supported Print Media..................................................................69
PrintMediaDimensions............................................................69
UsablePrintMedia.................................................................69
Loading Print Media....................................................................72
Epson AcuLaser C2900 Series User’s Guide
Contents 3

Capacity..........................................................................73
Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Paper Cassette
Unit...........................................................................73
Loading Print Media in the Single Sheet Feeder (SSF). . . . . ...............................78
Setting Paper Sizes and Types............................................................81
SettingPaperSizes.................................................................82
Setting Paper Types................................................................82
Printing..............................................................................82
SendingaJobtoPrint...............................................................83
Canceling a Print Job. . . . . . .........................................................83
Using the Stored Print Function. . . . . . . . . . ............................................84
DuplexPrinting....................................................................87
Selecting Printing Options...........................................................89
Printing Custom SizePaper..........................................................94
Auditron.........................................................................97
CheckingStatusofPrintData........................................................99
Printing a Report Page..............................................................99
PrinterSettings................................................................... 100
Printing With Web ServicesonDevices(WSD)............................................ 101
AddingRolesofPrintServices...................................................... 101
PrinterSetup..................................................................... 102
Chapter 6 Using the Operator Panel Menus
UnderstandingthePrinterMenus........................................................104
Report/List.......................................................................104
BillingMeters.................................................................... 105
AdminMenu.....................................................................106
TraySettings..................................................................... 134
Panel Lock Function...................................................................139
EnablingthePanelLock............................................................139
DisablingthePanelLock........................................................... 139
Setting the Power Saver Time Option.....................................................140
Resetting to Factory Defaults............................................................140
Chapter 7 Troubleshooting
ClearingJams.........................................................................142
Epson AcuLaser C2900 Series User’s Guide
Contents 4

AvoidingJams....................................................................142
Identifying the Location of Paper Jams. . . .............................................143
Clearing Paper Jams From the SSF. . . . . .............................................. 144
ClearingPaperJamsFromtheStandard250-SheetTray................................. 147
Clearing Paper Jams From the Fuser Unit............................................. 151
Clearing Paper Jams From the OptionalDuplexUnit................................... 153
Clearing Paper Jams From the Optional 250-Sheet Paper Cassette Unit. . . ................. 154
JamProblems.................................................................... 158
BasicPrinterProblems................................................................. 162
DisplayProblems..................................................................... 163
PrintingProblems.....................................................................163
PrintQualityProblems.................................................................165
TheOutputIsTooLight........................................................... 165
TonerSmearsorPrintComesOff....................................................167
Random Spots/Blurred Images...................................................... 168
TheEntireOutputIsBlank......................................................... 168
Streaks Appear on the Output.......................................................170
Part or the Entire Output Is Black....................................................170
PitchedColorDots................................................................171
VerticalBlanks................................................................... 172
Mottle...........................................................................173
Ghosting........................................................................ 173
Light-InducedFatigue............................................................. 174
Fog............................................................................. 175
Bead-Carry-Out(BCO)............................................................ 175
JaggedCharacters................................................................. 176
Banding......................................................................... 177
AugerMark......................................................................178
Wrinkled/StainedPaper............................................................178
Damage on the Leading Edge of Paper................................................180
The Top and Side Margins AreIncorrect..............................................180
Color Registration Is out of Alignment............................................... 181
Protrudent/BumpyPaper...........................................................182
Adjusting Color Registration............................................................182
PerformingAutoAdjust............................................................182
Printing the Color Registration Chart . . . . ............................................ 183
DeterminingValues............................................................... 183
EnteringValues...................................................................185
Problems With Installed Optional Accessories............................................. 187
OtherProblems.......................................................................187
Epson AcuLaser C2900 Series User’s Guide
Contents 5

Understanding Printer Messages.........................................................187
ContactingService.....................................................................197
GettingHelp......................................................................... 197
LCD Panel Messages. . . . . . . ........................................................197
StatusMonitorAlerts..............................................................197
Non-GenuineMode................................................................... 198
Chapter 8 Maintenance
CleaningthePrinter................................................................... 199
CleaningInsidethePrinter......................................................... 199
Cleaning the Color Toner Density (CTD) Sensor.......................................203
Replacing Toner Cartridges. . . . ......................................................... 206
Overview........................................................................ 206
Removing the Toner Cartridges..................................................... 207
InstallingaTonerCartridge.........................................................208
ReplacingtheDrumCartridge...........................................................210
Removing the Drum Cartridge...................................................... 210
InstallingtheDrumCartridge.......................................................212
ReplacingtheFuserUnit............................................................... 215
RemovingtheFuserUnit...........................................................215
InstallingtheFuserUnit............................................................217
Resetting the Counter of theFuserUnit...............................................219
ReplacingtheFeedRollUnit............................................................ 219
Removing the Feed Roll Unit in the Standard 250-Sheet Tray.............................220
Installing the Feed Roll Unit in the Standard 250-Sheet Tray. . ........................... 221
OrderingSupplies..................................................................... 222
Consumables.....................................................................222
WhentoOrderSupplies............................................................222
StoringPrintMedia....................................................................223
Storing Consumables.................................................................. 223
ManagingthePrinter.................................................................. 224
Checking or Managing the Printer with EpsonNetConfig................................224
CheckingPrinterStatuswithStatusMonitor(WindowsOnly)............................224
ConservingSupplies................................................................... 225
CheckingPageCounts................................................................. 225
MovingthePrinter.................................................................... 226
RemovingOptions.................................................................... 228
Removing the Additional MemoryModule............................................228
Epson AcuLaser C2900 Series User’s Guide
Contents 6

RemovingtheOptionalDuplexUnit................................................. 230
Removing the Optional 250-Sheet Paper Cassette Unit. . . . . . ............................ 232
Appendix A Where To Get Help
Contacting Epson Support..............................................................235
Before Contacting Epson. . . . . ...................................................... 235
Help for Users in Europe. . . . ....................................................... 235
Help for Users in Taiwan...........................................................235
Help for Users in Singapore. ........................................................237
HelpforUsersinThailand..........................................................237
Help for Users in Vietnam..........................................................238
HelpforUsersinIndonesia.........................................................238
Help for Users in Hong Kong....................................................... 240
HelpforUsersinMalaysia..........................................................240
HelpforUsersinIndia.............................................................241
Help for Users in the Philippines.................................................... 242
Index
Epson AcuLaser C2900 Series User’s Guide
Contents 7

Preface
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein.
Neither is any liability assumed for damages resulting from the use of the information contained
herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties
as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or
alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated as Original
Epson Products or Epson Approved Products by Seiko Epson Corporation.
Apple
®
, Bonjour
®
, ColorSync
®
, Macintosh
®
, and Mac OS
®
are trademarks of Apple Inc. in the
United States and/or other countries.
Microsoft
®
, Windows Vista
®
, Windows
®
, and Windows Server
®
are trademarks of Microsoft
Corporation in the United States and/or other countries.
PCL
®
is a trademark of Hewlett-Packard Corporation in the United States and/or other countries.
Linux is a registered trademark of Linus Torvalds.
Novell is a registered trademark and SUSE is a trademark of Novell, Inc. in the United States and other
countries.
Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other
countries.
EPSON is a registered trademark and EPSON AcuLaser is a trademark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Epson AcuLaser C2900 Series User’s Guide
Preface 8

Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser C2900 Series User’s Guide
Preface 9

About License
RSA BSAFE
RSA BSAFE software, produced by RSA Security Inc., has been installed on this printer.
DES
This product includes software developed by Eric Young.
([email protected])
AES
Copyright
©
2003, Dr BrianGladman, Worcester, UK. All rights reserved. This product uses published
AES software provided by Dr Brian Gladmanunder BSD licensing terms.
TIFF(libtiff)
LibTIFFCopyright
©
1988-1997 SamLeffler
Copyright
©
1991-1997 Silicon Graphics, Inc.
ICC Profile (Little cms)
LittlecmsCopyright
©
1998-2004 Marti Maria
JPEG
Our printer software uses some of the codes defined by the Independent JPEG Group.
Epson AcuLaser C2900 Series User’s Guide
Preface 10

Using This Guide
Conventions
1. In this guide, personal computers and workstations are collectively called “computers”.
2. The following terms are used throughout this guide:
Important:
Important information that must be read and followed.
Note:
Additional information that merits emphasis.
See Also:
References within this guide.
Product Features
Features
This section describes the product features and indicates their links.
Epson AcuLaser C2900 Series User’s Guide
Preface 11

2 Sided Print (Duplex Print)
2 Sided Print is to print two or more pages on the
front and back side of a single sheet of paper.
This feature allows you to reduce the paper
consumption.
For more information, see “Duplex Printing” on
page 87.
Using the Stored Print Function (Stored
Print)
The Stored Print feature allows you to
temporarily store your print data in the printer
memory and output it later. You can effectively
manage your time when you print confidential
data or large-volume data at off-peak hours.
For more information, see “Using the Stored
Print Function” on page 84.
Multiple-Up Print
Multiple-Up enables you to print multiple pages
on a single sheet of paper. This feature allows
you to reduce the paper consumption.
For more information, see the print driver’s
help.
Epson AcuLaser C2900 Series User’s Guide
Preface 12

Chapter 1
Specifications
Specifications
Items Description
Type Console
Printing method Laser Xerography
Important:
Laser + electrophotographic system
Fusing system Thermal fusing system
Continuous print speed
*1
A4 plain paper
Color 1 Sided
*2
: 23 sheets/min; 2 Sided
*3
: 16 pages/min
Monochrome 1 Sided: 23 sheets/min; 2 Sided: 16 pages/min
Important:
*1
Print speed may decrease due to factors such as paper type, paper size, and
printing conditions.
*2
When continuously printing a single document of A4 .
*3
A4 continuous printing
Resolution Output Resolution: 600 ×600 dpi
Tone/Color 256 tones/color (16.7 million colors)
Paper Size A4, B5, A5, Legal (8.5 ×14"), Folio (8.5 ×13"), Letter (8.5 ×11"), Executive,
Com-10, Monarch, DL, C5, Custom Paper (Width: 76.2 – 215.9 mm, Length: 127 –
355.6 mm)
Image loss: 4.1 mm from the top, bottom, left, and right edges
Epson AcuLaser C2900 Series User’s Guide
Specifications 13

Items Description
Paper Type Plain Paper, Card Stock (Thin/Thick), Envelope, Labels (Normal/Thick),
Letterhead, Glossy Paper (Normal/Thick), Pre-Punched, Colored Paper, Special
Important:
❏Use only the recommended paper. Using paper other than that
recommended for the printer can cause printing problems. Do not use
special ink jet paper.
❏Note that poor printing quality due to paper-related printing problems
can occur when using the printer in an environment that is dry, cold, or
very humid.
❏Printing over the printed side or on the reverse side of paper that already
has been printed on can result in poor print quality.
❏When printing on envelopes, use envelopes that do not have adhesive
applied.
❏The type of paper being used and environmental conditions can affect
printing quality. Because of this, it is recommended that you test print and
confirm proper print quality before using the printer.
Paper capacity Standard:
Standard 250-sheet tray: 250 sheets
Optional 250-sheet paper cassette unit: 250 sheets
SSF: 1 sheet
Output tray capacity Standard: approximately 150 sheets (face down)
2-sided Printing Feature Standard
Memory capacity Standard: 256 MB (Onboard)
Maximum: 768 MB (Onboard256 MB + DIMM512 MB)
Important:
The above memory capacity does not guarantee print quality depending on
the type and content of print data.
Hard disk —
Fonts Build-in fonts
PCL5 and PCL6 fonts: 81 fonts and 36 symbol sets
PostScript 3: 136 fonts
Page Description Language PCL 5e, PCL 5c, PCL 6, PostScript 3
Epson AcuLaser C2900 Series User’s Guide
Specifications 14

Items Description
Supported OS Standard: PCL6 and PostScript drivers
Microsoft
®
Windows
®
XP,
Microsoft
®
Windows Server
®
2003,
Microsoft
®
Windows Server
®
2008,
Microsoft
®
Windows Vista
®
,
Microsoft
®
Windows
®
7,
Microsoft
®
Windows
®
XP x64,
Microsoft
®
Windows Server
®
2003 x64,
Microsoft
®
Windows Server
®
2008 x64,
Microsoft
®
Windows Vista
®
x64,
Microsoft
®
Windows Server
®
2008 R2 x64,
Microsoft
®
Windows
®
7 x64,
Mac OS
®
X 10.4 – 10.6,
Red Hat Enterprise Linux 4 WS/5 Client (x86),
SUSE Linux Enterprise Desktop 10/11 (x86)
Important:
For information about the latest supported OS, contact our Customer Support
Center.
Interface Standard: Ethernet (1000BASE-TX/100BASE-TX/10BASE-T), USB 2.0
Supported protocol TCP/IP (LPD, Port9100, WSD, HTTP, SMTP, RARP, AutoIP, WINS, DDNS, IPP, SMB),
SNMP, DHCP, BOOTP, Bonjour (mDNS)
Power AC 110 - 127 V ± 10%; 10 A or less; both 50/60 Hz ± 3%
AC 220 - 240 V ± 10%; 5 A or less; both 50/60 Hz ± 3%
Power consumption Maximum: 1100 W, During the Sleep mode: 8 W or less
Average:
During standby: 60 W,
During continuous color printing: 365 W,
During continuous monochrome printing: 365 W
Important:
Sleep Mode: 8 W average
(The printer does not use electricity when the power is switched off even with
the power cord is plugged in.)
Dimensions (main unit only) 400 (W) x 406 (D) x 457 (H) mm
Epson AcuLaser C2900 Series User’s Guide
Specifications 15

Items Description
Weight Main Unit: 18.4 kg (main unit only, including consumables)
Usage Environment During Use: Temperature: 10 - 32 ˚C; Humidity: 10 - 85% (except malfunctions
due to dew condensation)
Non-Use: Temperature: -20 - 40 ˚C; Humidity: 5 - 85% (except malfunctions due
to dew condensation)
Important:
Until the conditions (temperature and humidity) inside the printer become
acclimated to the installation environment, certain qualities of the paper can
cause poor printing.
Epson AcuLaser C2900 Series User’s Guide
Specifications 16

Chapter 2
Basic Operation
Main Components
This section provides an overview of your Epson AcuLaser C2900 Series.
Front View
1
2
3
4
5
6
10
9
8
7
11
12
13
14
15
1OperatorPanel 2FrontCover
3 Single Sheet Feeder (SSF) 4 Width Guides
5 Standard 250-Sheet Tray 6 Optional 250-Sheet Paper Cassette Unit
7 Side Cover 8 Side Button
9 Output Tray 10 Output Tray Extension
11 Fuser Unit 12 Drum Cartridge
13 Belt Unit 14 Optional Duplex Unit
15 Toner Cartridge
Epson AcuLaser C2900 Series User’s Guide
Basic Operation 17

Rear View
1
2
6
5
34
1 USB Port 2 Ethernet Port
3 Power Switch 4 Power Connector
5 Security Slot 6 Control Board Cover
Operator Panel
The operator panel has a liquid crystal display (LCD) and buttons.
OK
CMYK
32461
7
5
8910
1. LCD Panel
Epson AcuLaser C2900 Series User’s Guide
Basic Operation 18

❏Displays various settings, instructions, and error messages.
2. (Back) button
❏Switches to the Print mode from the top menu of the Menu mode.
❏Returns to the upper hierarchy of the menu from the submenu of the Menu mode.
3. buttons
❏Scrolls through menus or items in the Menu mode. To enter numbers or passwords, press
these buttons.
4. buttons
❏Selects submenus or setting values in the Menu mode.
5. button
❏Displays the selected menu or item and determines the selected value in the Menu mode.
6. (Energy Saver) button
❏Lights up in the Sleep mode. Press this button to exit the Sleep mode.
7. (Cancel Job) button
❏Cancels the current print job.
8. (Menu) button
❏Moves to the top menu.
9. (Error) LED
❏Lights up when the printer has an error.
10. (Ready) LED
❏Lights up when the printer is ready.
Securing the Printer
To protect your printer from theft, you can use the optional Kensington lock.
Epson AcuLaser C2900 Series User’s Guide
Basic Operation 19

Attach the Kensington lock to the security slot on your printer.
* Security slot
For details, see the operating instructions supplied with the Kensington lock.
Preparing Printer Hardware
1. Open the side cover.
2. Completely pull out the eight yellow ribbons.
Epson AcuLaser C2900 Series User’s Guide
Basic Operation 20