Epson TM-J7000 Series User manual

TM-J7000/J7100
User’s Manual / Bedienungsanleitung
Gebruikershandleiding / Manuel d’utilisation
Manual do utilizador / Manual del usuario
Manuale dell’utente
402532400

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TM-J7000 TM-J7100
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7891112
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TM-J7000 TM-J7100

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TM-J7000 TM-J7100
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DIP Switch Tables
TM-J7000/J7100 Specifications
Serial
SW Function On Off
1 Reserved — Fixed to
Off
2 Interface condition
selection By the DIP switch By the memory
switch
3 Handshaking XON/XOFF DTR/DSR
4 Word length 7 bits 8 bits
5 Parity check Yes No
6 Parity selection Even Odd
7
8Transmission speed selection (See Serial transmission speed table.)
Serial transmission speed
1-7 1-8 Transmission speed
On On 9600 bps
Off On 19200 bps
On Off 38400 bps
Off Off 115200 bps
Parallel
SW Function On Off
1-8 Reserved Fixed to Off.
Receipt Slip Endorsement
Print method Serial inkjet Dot Matrix Method
Print density 180 × 180 dpi
Print font Font (standard) Font A: 12 × 24, Font B: 9 × 17
Column capacity
(columns) 82.5 mm: 42/56
76 mm: 40/53
69.5 mm: 36/48
57.5 mm: 30/40
48/64 46/61
Character size (W ×H)
(standard) 1.41 × 3.384 mm/0.987 × 2.397 mm (not including
horizontal spacing)
Character set 95 Alphanumeric, 37 International,128 × 11 Graphic
Characters per inch
(standard) Font A (12 × 24): 15 cpi, Font B (9 × 17): 20 cpi
Paper Dimensions (mm) 57.5 ±0.5, 69.5 ±0.5,
76 ±0.5, 82.5 ±0.5 68~230 (W) × 68~297 (L)
(min. 68 ×152)
68~101.6 (W) ×
150~223 (L)
Thickness (mm) 0.06~0.09 0.09~0.2 0.09~0.13
Print speed
(Paper width 76 mm)
(Economy, High
speed mode)
Character 14.3 lps
Graphic 43 mm/s
Bar code UPC-A, UPC-E, JAN13(EAN), JAN8(EAN), CODE39,
CODE93, CODE128, ITF, CODABAR(NW7), PDF417
Interface RS-232 or Bidirectional parallel
Cash Drawer & Customer Display port
(EPSON DM-D series)
Dealer option: RS-485, USB, 10Base-T I/F

dpi: dots per 25.4 mm (dots per inch)
lps: lines per second
lpi: lines per 25.4 mm (lines per inch)
Data buffer Receive buffer 4 KB
User defined buffer 12 KB
User NV memory 384 KB (Max.)
Ink cartridge Color Single color: Black SJIC8(K) (for TM-J7000 only)
Two color: Black SJIC6(K), Red SJIC7(R),
Blue SJIC7(B), Green SJIC7(G)
Life Single color: Approx. 20 million characters
Two color: Approx. 15 million characters
Power 24 VDC ±10%
Power consumption Printing Approx. 1 A
Stand-by Approx. 50 mA
D.K.D. function 2drives
Reliability MTBF 180,000 hours
MCBF 50,000,000 lines
Temperature/
humidity Printing 10~35°C {50~95°F} 20~80% RH
Must be no condensation
Operating 5~40°C {41~104°F} 20~80% RH
Must be no condensation
Storage Ink installed: –20~40°C {–4~104°F} 20~85% RH
Ink not installed: –20~60°C {–4~140°F} 5~85% RH
Must be no condensation
Overall dimensions (mm) 195 × 237 × 188 (W × D × H)
Mass (approx.) 4.4 kg
Receipt Slip Endorsement

English
TM-J7000/J7100
User’s Manual
DIP Switches and Specifications
The technical specifications and the information about the DIP switches are at the beginning of this
manual.
Illustrations
All of the illustrations are at the beginning of this manual. They are identified by letters (A, B, C . . .).
In the text the illustrations are referred to by these letters. (“See illustration A,” for example.) Some of
these illustrations have numbered arrows or lines pointing to parts of the illustration. See the list
below for the meaning of the numbers.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is
assumed with respect to the use of the information contained herein. While every precaution has been
taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or
omissions. Neither is any liability assumed for damages resulting from the use of the information
contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 2002 by Seiko Epson Corporation, Nagano, Japan.
Illustration A Illustration B
1. Roll paper cover 5. PAPER FEED 9. INK OUT (Black)
2. Ink cartridge cover 6. CLEANING 10. INK OUT (Color)
3. Control panel 7. PAPER OUT 11. ERROR
4. Power supply switch 8. CUT SHEET 12. POWER

2TM-J7000/J7100 User’s Manual
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EMC and Safety Standards Applied
Product Name: TM-J7000/TM-J7100
Model Name: M184A
The following standards are applied only to the
printers that are so labeled. (EMC is tested using
the EPSON power supplies.)
Europe: CE marking
Safety: TÜV (EN 60950)
North America: EMI: FCC/ICES-003 Class A
Safety: UL 60950/CSA C22.2
No. 60950
Japan: EMI: VCCI Class A
Oceania: EMC: AS/NZS 3548 Class B
WARNING
The connection of a non-shielded printer
interface cable to this printer will invalidate the
EMC standards of this device.
You are cautioned that changes or modifications
not expressly approved by Seiko Epson
Corporation could void your authority to
operate the equipment.
CE Marking
The printer conforms to the following Directives
and Norms:
Directive 89/336/EEC EN 55022 Class B
EN 55024
IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-8
IEC 61000-4-11
FCC Compliance Statement
For American Users
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference when
the equipment is operated in a commercial
environment.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and
used in accordance with the instruction manual,
may cause harmful interference to radio
communications.
Operation of this equipment in a residential area
is likely to cause harmful interference, in which
case the user will be required to correct the
interference at his own expense.
FOR CANADIAN USERS
This Class A digital apparatus complies with
Canadian ICES-003.
Important Safety Information
This section presents important information intended to ensure
safe and effective use of this product. Read this section carefully
and store it in an accessible location.
Key to Symbols
The symbols in this manual are identified by their level of
importance, as defined below. Read the following carefully before
handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.

TM-J7000/J7100 User’s Manual 3
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CAUTION:
Cautions must be observed to avoid minor injury to yourself or damage
to your equipment.
Safety Precautions
WARNING:
Shut down your equipment immediately if it produces smoke, a strange
odor, or unusual noise. Continued use may lead to fire. Immediately
unplug the equipment and contact your dealer or a Seiko Epson service
center for advice.
Never attempt to repair this product yourself. Improper repair work can
be dangerous.
Never disassemble or modify this product. Tampering with this product
may result in injury or fire.
Be sure to use the specified power source. Connection to an improper
power source may cause fire.
Do not allow foreign matter to fall into the equipment. Penetration by
foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use
it. Continued use may lead to fire. Unplug the power cord immediately
and contact your dealer or a Seiko Epson service center for advice.
CAUTION:
Do not connect cables in ways other than those mentioned in this
manual. Different connections may cause equipment damage and
burning.
Be sure to set this equipment on a firm, stable, horizontal surface.
Product may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive
humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean
on this product. Equipment may fall or collapse, causing breakage and
possible injury.
To ensure safety, unplug this product before leaving it unused for an
extended period.
Before moving the product, unplug it and unplug all cables connected
to it.
If ink leaks out of the printer, wipe up the ink with a cloth or similar
material immediately and contact your dealer or a Seiko Epson service
center for advice.

4TM-J7000/J7100 User’s Manual
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Safety Label
WARNING:
Do not connect a telephone line to the drawer kick out connector or to
the display module connector; otherwise, the printer and the telephone
line may be damaged.
Purpose of This Manual
This manual provides information to operators of the TM-J7000/
J7100 to describe basic operations to enable safe and correct use of
the printer.
Shipping
To ship this printer, follow these steps:
1. Remove the roll paper and ink cartridge.
2. Turn off the power supply.
3. Check that the POWER LED is off.
4. Remove the power supply connector and other connectors.
Keep the printer upright and horizontal while you pack it.
Unpacking
The following items are included for the standard specification
printer. If any item is damaged, contact your dealer.
❏Printer
❏Roll paper
❏Ink cartridge
❏Hexagonal millimeter screws (only for the serial interface
printer) (2)
❏Power switch cover
❏Instruction sheets
Peel away the 3 pieces of tape on the printer and remove the spacer
from the slip paper path after unpacking.
Control Panel (LEDs and Buttons)
See illustration B.

TM-J7000/J7100 User’s Manual 5
English
LEDs
POWER
Lights when the power is on and is off when the power is off;
flashes during cleaning and other operations such as power-on and
power-off.
Note:
Never open the printer cover or turn off the printer when the POWER
LED is flashing.
ERROR
Lights when the printer is offline. Off when the printer is online.
Flashes when an error occurs.
INK OUT
Lights when the ink cartridge is not installed or ink is out. The ink
cartridge needs to be replaced. Off when the ink cartridge is
installed and ink is adequate. Flashes when the ink is nearly out.
(If the ink is out, the printer also goes offline and the ERROR LED
lights.) The TM-J7100 has two INK OUT LEDs, one for the color
cartridge and one for the black cartridge.
CUT SHEET
Lights when cut sheet (slip, check) is selected as print sheet. Off
when roll paper is selected as print sheet. Flashes when the printer
is in the cut sheet insertion or removal waiting state.
PAPER OUT
Lights when roll paper is out or nearly out.
Buttons
PAPER FEED
PAPER FEED feeds the roll paper.
Note:
Paper cannot be fed using this button in the following cases:
• When check is selected as print sheet.
• Roll paper cover is open when roll paper is selected as print sheet.
• Printer is in the slip insertion or removal state when slip is selected as
print sheet.
• When cleaning is being performed or an error has occurred with any
sheet selected.

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CLEANING
If printing becomes faint or uneven and the INK OUT LED is not on
or flashing, use this button to clean the print head. Press the button
until the printer mechanism begins to clean the print head (more
than 3 seconds). When the cleaning stops, the printer is ready for
normal printing.
Note:
Do not use the CLEANING button unless there is a problem with print
quality. Unnecessary cleaning will waste ink.
Power Switch and Power Switch Cover
The power switch is on the front of the printer. Press the power
switch to turn on the printer.
To maintain print quality (by capping the print head), be sure to
follow these instructions for turning off the power: Wait at least
8 seconds after printing on roll paper or after removing a cut sheet;
then turn off the power switch.
Note:
Never open the printer cover or turn off the printer when the POWER
LED is flashing.
Power Switch Cover
You can use the enclosed power switch cover to make sure that the
power switch is not accidentally pressed. Just press the cover into
place to install it. If you need to turn the power switch on or off
with the cover attached, you can insert a thin tool into one of the
holes in the cover to operate the switch. See illustration C.
WARNING:
If an accident occurs when the power switch cover is attached,
immediately unplug the power supply cable to avoid fire.
If you are going to store the printer or leave it unused for a long
time, turn it off using the power switch on the printer.

TM-J7000/J7100 User’s Manual 7
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Installing or Replacing Roll Paper
CAUTION:
Be careful not to insert your fingers into the paper exit. The cutter blade
is installed inside the paper exit and you might be injured.
See illustration D.
CAUTION:
Be sure to use roll paper that meets the specifications.
Follow these steps to install or replace paper:
1. Make sure the printer is on.
2. Open the roll paper cover by pressing the cover open button.
See illustration E.
3. Remove the used roll paper core if there is one.
4. Put the roll paper inside the printer in the correct direction, as
shown in illustration F.
5. Pull out the leading edge of the roll paper; then close the roll
paper cover until it is firmly locked by pushing the top of the
cover.
6. The printer will automatically feed the roll paper to remove
any slack in the paper.
Note:
Do not open the roll paper cover during printing or paper feeding.
Inserting Slip Paper
Note:
Be sure the paper is flat, without curls, folds, or wrinkles.
Do not insert any multiple sheet paper, as this may cause a paper jam.
Use only single sheet paper.
Because the printer is an inkjet printer, pressure sensitive copy paper
cannot be used.
To prevent jams, roll paper must be installed even for printing on slip
paper.
Be sure to insert a slip with the right side of the paper against the
right side of the paper guide as far as it will go, as shown in
illustration G. See the label instructions attached to the printer as a
guide.

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Installing or Replacing an Ink Cartridge
CAUTION:
Usage:
Do not disassemble the cartridge. The ink can permanently stain
clothing.
Do not refill ink cartridges. Spills can result, causing damage to the
printer.
Do not remove the cartridge except to replace it or to prepare the
printer for shipment. Otherwise, ink may be wasted and the life of the ink
cartridge may be reduced.
For good printing quality, do not remove the ink cartridge from its
packing until immediately before installing it.
Use up the ink cartridge within 6 months after unpacking it.
The expiration date is indicated on the cartridge box or the ink cartridge
itself.
Print quality problems may occur if an ink cartridge that is almost empty
(the INK OUT LED flashes) is removed and reinstalled.
A used cartridge may have some ink on the convex part of the bottom
of the cartridge. Avoid touching that part to keep your hands clean.
Do not puncture the convex part of the bottom of the ink cartridge or
remove the transparent film on the bottom of the ink cartridge;
otherwise the ink might leak.
Once the ink cartridge is used, the ink supply needle (plastic projection)
in the ink cartridge holder that supplies ink to the printer is covered with
ink. Avoid touching the cartridge holder to keep your hands clean.
Use Seiko Epson specified ink cartridges. Performance of the printer
when other ink cartridges are used is not guaranteed.
Do not open or close the ink cartridge cover during printing.
Misalignment of the print position will occur.
Storage:
Keep the ink cartridge out of the reach of children. Do not drink the ink.
Do not store the ink cartridge where it will be subject to high
temperatures or freezing.
When the INK OUT LED flashes, it is almost time to change the ink
cartridge. Change the cartridge as soon as it is convenient. When
the INK OUT LED is on, printing stops and you must change the
cartridge.
The TM-J7100 has two separate cartridges, one each for black and
colored ink (either red, green, or blue). Therefore, the TM-J7100 has
two INK OUT LEDs, one for the black and one for the color.

TM-J7000/J7100 User’s Manual 9
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Follow these steps to install an ink cartridge for the first time or to
replace an empty ink cartridge.
1. Make sure the printer is on. If it is not on, plug in the power
supply cable and turn on the power using the switch on the
front of the printer.
2. Make sure an INK OUT LED is on or flashing. When using two
colors, notice which ink cartridge INK OUT LED is on or
flashing; this indicates which cartridge is empty.
3. Be sure that roll paper is installed.
4. Open the ink cartridge cover using the tabs on the sides of the
cover. See illustration H.
5. Lift up the empty ink cartridge by using the tab. See
illustration I.
CAUTION:
Do not put your fingers inside the ink cartridge compartment or you
may be injured by a plastic projection.
Once the ink cartridge is used, the ink supply needle (plastic
projection) in the ink cartridge holder that supplies ink to the printer
is covered with ink. Avoid touching the cartridge holder to keep
your hands clean.
6. Take a new ink cartridge out of its packing and remove the
yellow tape. See illustration J.
CAUTION:
You must not remove any tape on which the EPSON logo is printed.
7. Carefully insert a new ink cartridge from the top and push it
firmly but gently until it clicks into place. Be sure the inserting
direction is correct, as shown in illustration K.
8. Close the ink cartridge cover completely.
Note:
The INK OUT LED will now be off.
The POWER LED flashes for approximately 1 minute as the ink
delivery system is charged. To save ink, this sequence will not be
executed every time you replace an ink cartridge. The time to
execute the sequence is controlled by the printer.
Note:
Do not turn off the power while the POWER LED is flashing. This will
waste ink because the printer has to re-start the ink charging process. Be
sure not to open the printer cover while the POWER LED is flashing.

10 TM-J7000/J7100 User’s Manual
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When the POWER LED quits flashing and stays on, the printer is
ready for printing.
Disposal of Used Cartridges
Dispose of used ink cartridges as industrial waste products. Obey
the laws and regulations of your country and district.
Ink Cartridge Life
To make your ink cartridges last as long as possible, follow these
simple rules:
❏Don’t turn off the power supply switch immediately after
printing is completed.
❏Don’t remove an ink cartridge unless you are replacing the
cartridge.
❏Don’t turn the printer on and off unnecessarily.
❏Don’t press the CLEANING button unless the print is faint or
uneven.
Troubleshooting
ERROR LED is flashing or lit
❏The print head temperature may be high or low. Wait until the
print head cools or warms and the printer resumes printing
automatically.
❏Make sure that the roll paper cover is properly closed.
❏If a paper jam has occurred, open the roll paper cover or the ink
cartridge cover and remove the jammed paper. Do not pull the
jammed paper by force or use tools. Be sure to remove it
manually.
❏Turn off the power, wait several seconds, and then turn it on
again. If the error remains, contact your supervisor or a
qualified service person.
Cleaning
If printing becomes faint or uneven and the INK OUT LED is not on
or flashing, press the CLEANING button until the printer
mechanism begins to clean the print head (more than 3 seconds).
The POWER LED flashes during cleaning. When the cleaning stops,
the printer is ready for normal printing.

TM-J7000/J7100 User’s Manual 11
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Note:
Do not use the CLEANING button unless there is a problem with print
quality. Unnecessary cleaning will waste ink.
Do not turn off the power or open any covers while the POWER LED is
flashing.
Message for Replacing Mechanical Unit
The following message will be printed every time the printer is
turned on when the mechanical unit (pump unit) is near the end of
its life. Please follow the instructions in the message.
Caution: The pump unit must be replaced.
Contact a qualified service person.
MICR Printing (Factory installed option)
CAUTION:
Do not insert checks with staples in them. This may cause paper jams,
MICR reading errors, and damage to the MICR head.
Never open the roll paper cover while the MICR reader is being used.
Be sure the checks are flat, without curls, folds, or wrinkles.
Do not use multipart checks.
1. Wait until the CUT SHEET LED blinks. Then insert the check
face up with the right side of the check against the right side of
the paper guide as far as it will go. Be sure that the MICR
characters are on the right, as shown by the arrow in
illustration L.
2. The printer will detect the check and start drawing it in. When
the printer starts drawing it in, let go of the check immediately.
When the printer ejects the check and the CUT SHEET LED starts
blinking again; remove the check by pulling it straight up; do
not pull it at an angle.
Cleaning the MICR Mechanism
Approximately every 12 months clean the MICR head with a
moistened cleaning sheet.
Use the following or an equivalent commercially available cleaning
sheet:
PRESAT brand (KIC) “CHECK READER CLEANING CARD.”

12 TM-J7000/J7100 User’s Manual
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Note:
Be sure not to use an adhesive cleaning sheet.
Follow the steps below:
1. Load roll paper in the printer; turn off the power; then open the
roll paper cover and turn the power back on while holding
down the CLEANING button.
2. Press the CLEANING button 7 times; then close the paper roll
cover. The printer prints the following message on the roll
paper and the CUT SHEET LED flashes.
**** RECOGNITION MODE ****
Please set check.
3. Insert the cleaning sheet like a standard check.
CAUTION:
Be sure that the sheet is inserted with the correct side up and that it is
inserted in the correct direction.
Use a cleaning sheet only one time; then discard it.
Notes on using the MICR reader
Do not install the printer near any magnetic fields. Be especially
careful where you install your display device and be sure to check
the recognition rate of the MICR reader with the display device in
place.
Make sure that the printer is not subjected to any impact or
vibration when it is performing a MICR reading.