Epson AcuLaser C8500 User manual

Color Laser Printer
4012465 Rev.0
Cover-F DIC F43 4012465 Rev.0 Cover-F BK
4012465-00
F04
You can hang this guide on the printer
using the hook provided.
Quick Reference

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Replacing Consumable Products
You need to replace the following consumable products
when a notice message is displayed on the LCD panel
or the window of the EPSON Status Monitor 3 utility
Replacing a toner cartridge
Follow these steps to replace a toner cartridge:
1. Confirm the color of the toner cartridge that needs
to be replaced by checking the LCD panel.
2. Open the front cover.
3. Check the color of the toner cartridge that appears
in the cartridge installment window.
If you see the color that you need to replace, go to
step 5.
If you see a different color, go to the next step.
Toner Cartridge (Black) S050038
Toner Cartridge (Yellow) S050039
Toner Cartridge (Magenta) S050040
Toner Cartridge (Cyan) S050041
Photoconductor Unit
(includes the waste toner
collector)
S051073
Waste Toner Collector S050020

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4. Push up the switch located on the top left, then
release it. Turn the upper knob located just above
the cartridge installation window clockwise until it
stops. The switch automatically drops down to the
lower positionand the next toner cartridge appears
in the installation window. Repeat this step until
you see the color that you need to replace.
Note:
If the knob cannot be moved, first check that the switch
is in the upper position. Do not turn the knob by force.
5. Turn the toner cartridge knob 90 degrees
counterclockwise so that the
Nsymbol on the knob
is in the release position shown below. By turning
the knob, the toner cartridge protrudes slightly.
6. Pull the toner cartridge out of the slot.
7. Takethe new toner cartridge outof itspackage, and
gently shake it from side to side and front to back
to distribute the toner evenly.
8. Hold the toner cartridge as shown below, and
insert it all the way into the slot until it stops.

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9. Turn the toner cartridge knob 90 degrees clockwise
so that the
Nsymbol on the knob is in the position
shown below. By turning the knob, the cartridge is
pressed into the slot and installed completely.
cCaution:
Be sure to turn the knob all the way to the locked
position. Otherwise, you may have toner
problems or leakage.
10. If you need to replace another toner cartridge,
repeat steps 3 to 9.
11. Close the front cover.
Replacing the photoconductor unit
When you purchase a photoconductor unit, it always
comes with a waste toner collector because it usually
needs replacement at the same time as the
photoconductor unit. However, the waste toner
collector is also sold individually as you may need to
replace it separately depending on use.
Follow these steps to replace the photoconductor unit:
1. Turn off the printer.
2. Open the front cover.
3. Turn the large lever 90 degrees counterclockwise.
4. Turn the small lever to the right.
5. Pull the photoconductor unit about 20 cm out of the
printer.
6. Hold the handle at the top of the photoconductor
unit and gently pull it all the way out.

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7. Take the new photoconductor unit out of its
package and unwrap the protective sheet while
holding the handle as shown below.
8. Holding the photoconductor unit by its handle,
place the unit on the guide rails and push it all the
way into the printer.
9. Turn the small lever to the left.
10. Turn the large lever 90 degrees clockwise.
11. Close the front cover.
Replacing the waste toner collector
The waste toner collector is sold as part of the
photoconductor unit because it usually needs
replacement at the same time as the photoconductor
unit. However, the waste toner collector is also sold
individually as sometimes you may need to replace the
waste toner collector separately depending on use.
Follow these steps to replace the waste toner collector:
1. Open the front cover.
2. Hold the handle of the waste toner collector and
push the tab down to release the lock.

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3. Pull out the waste toner collector.
4. Take the new waste toner collector out of its
package.
5. Insert the new waste toner collector firmly into the
slot until the tab clicks into place.
6. Close the front cover.
Clearing Jammed Paper
When paper is jammed in the printer, the printer’s LCD
panel and the EPSON Status Monitor 3 utility provide
alert messages.
Error messages for paper jams
If the following messages appears on the LCD panel,
you must clear all jammed paper.

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Jam xxxx
The location where the paper jam occurred is displayed
at xxxx. xxxx represents an alphabet that indicates the
location of the paper jam. Use the illustrations below as
a guide for the printer parts represented by alphabets.
If a paper jam occurs at two or more locations
simultaneously, the corresponding multiple locations
are displayed.
Large Capacity Paper
Unit cover (cover E)
MP tray
paper cassette
cover (cover D)
P
aper pa
th
unit (unit c)
Standard
and
optional
lower
cassettes
Duplex
Unit’s main
unit (unit G)
fuser unit
(unit B) Duplex Unit’s
inverter cover (unit F)
ou
t
pu
t
pa
th
cover
(cover A)
Jam A Paper is jammed inside the output path cover
(cover A).
Jam B Paper is jammed inside the fuser unit (unit B).
Jam C Paper is jammed inside the paper path unit
(unit C).
Jam D Paper is jammed inside the paper cassette
cover on the right side of the printer (cover D).
If you cannot find any jammed paper in this
cover, check the optional Duplex Unit’s
inverter cover (cover F), then its main unit
(unit G).
Jam E Paper is jammed at the side cover of the
optional Large Capacity Paper Unit (cover E).
Jam F Paper is jammed at the optional Duplex Unit’s
inverter cover (cover F).
If you cannot find any jammed paper in this
cover, check the paper cassette cover (cover D),
then optional Duplex Unit’s main unit (unit G).
Jam G Paper is jammed inside the optional Duplex
Unit’s main unit (unit G).
Be sure to check if the jammed paper is not in
the paper cassette cover (cover D) or the
Duplex Unit’s inverter cover (cover F) before
checking the main unit of the Duplex Unit.

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Clearing the lower cassette
Follow these steps to clear paper jams in the lower
cassettes. The illustrations show the standard lower
cassette.
1. Pull the lower cassette out slowly until it stops. Be
careful not to tear the jammed paper.
2. Remove any jammed or crumpled paper.
Note:
If paper is torn, be sure to remove all torn pieces.
3. Remove the stack of paper from the cassette.
4. Tap the stack of paper on a flat surface to even out
the edges, then reinsert it into the lower cassette. Be
sure the paper is evenly aligned and the top of the
stack is below the metal retaining clip and the
maximum paper mark.
5. Push the lower cassette back into the printer.
When the paper jam is cleared completely and the lower
cassette is pushed back into the printer, the jammed
page’s print data is automatically reprinted.
Clearing the MP tray
Follow these steps to clear paper jams at the MP tray:
1. Pull the jammed paper out gently.
cCaution:
If the jammed paper is visible deep inside the MP
tray, do not pull the paper by force. Pull out the
paper path unit to remove the jammed paper.

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2. Remove and tap the remaining paper stack on a flat
surface to even out the edges before reloading it
into the MP tray.
Clearing the output path cover (Jam A)
When there is paper jammed at the output path cover,
the LCD panel displays the Jam A error message.
Follow these steps to clear paper jams in the output path
cover:
1. Open the output path cover on the left side of the
printer.
2. Remove any jammed paper gently with both
hands. Be careful not to tear the jammed paper.
z
Note:
❏Always try to remove jammed paper with both
hands to avoid tearing it.
❏If paper is torn, be sure to remove all torn pieces.
3. Close the output path cover.
When the paper jam is cleared completely and the
output path cover (cover A) is closed, the jammed
page’s print data is automatically reprinted.
Clearing the fuser unit (Jam B)
When there is paper jammed at the fuser unit, the LCD
panel displays the Jam B error message.
Follow these steps to clear paper jams in the fuser unit:
1. Pull the fuser unit out gently until it stops. Be
careful not to tear the jammed paper.
wWarning:
Do not insert your hand deep into the fuser unit
(unit B) as some components are sharp and may
cause injury.

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2. Pull the lever up to release the paper path.
wWarning:
Do not touch the fuser, which is marked
CAUTION! HIGH TEMPERATURE, or the
surrounding areas. If the printer has been in
use, the fuser and the surrounding areas may be
very hot.
3. Turn the knob in the fuser unit to eject the jammed
paper.
4. Gently remove the jammed paper with both hands.
Be careful not to tear the jammed paper.
Note:
❏Be sure to remove the jammed paper by pulling it
upward.
❏If paper is torn, be sure to remove all torn pieces.
5. Push the fuser unit back into the printer firmly.
When the paper jam is cleared completely and the fuser
unit (unit B) is pushed back into the printer, the jammed
page’s print data is automatically reprinted.
Clearing the paper path unit (Jam C)
When there is paper jammed at the paper path unit, the
LCD panel displays the Jam C error message.
Follow these steps to clear paper jams in the paper path
unit:
1. Pull the paper path unit out until it stops.
2. Lift the cover inside the paper path unit by its
handle.