Epson AcuLaser CX17 Series User manual

User’s Guide
NPD4430-00 EN

Contents
Preface
CopyrightandTrademarks..............................................................11
UsingThisGuide......................................................................12
Conventions......................................................................12
Illegal Copies and Printouts..............................................................13
ProductFeatures.......................................................................13
AbouttheEpsonAcuLaserCX17Series................................................13
Features..........................................................................14
Chapter 1 Specifications
CopyFunction.........................................................................17
PrintFunction.........................................................................20
ScanFunction.........................................................................21
Fax Function (Epson AcuLaser CX17NF/CX17WFOnly).....................................23
Direct Fax Function (Epson AcuLaser CX17NF/CX17WFOnly)...............................24
Chapter 2 Basic Operation
MainComponents.....................................................................26
FrontView........................................................................26
RearView.........................................................................28
AutomaticDocumentFeeder(ADF)(EpsonAcuLaserCX17NF/CX17WFOnly).............29
OperatorPanel....................................................................30
Setting Initial Settings on the Operator Panel. ..............................................32
PrintingaPanelSettingsPage............................................................33
TheOperatorPanel................................................................33
ThePrinterSettingUtility...........................................................33
PowerSaverMode......................................................................34
ExitingthePowerSaverMode........................................................34
Epson AcuLaser CX17 Series User’s Guide
Contents 2

Chapter 3 Printer Management Software
PrintandScanDrivers..................................................................35
EpsonNet Config (Epson AcuLaser CX17NF/CX17WFOnly)..................................35
Creating an Administrative Password.................................................36
Printer Setting Utility (WindowsOnly)....................................................36
StatusMonitor(WindowsOnly)..........................................................37
Launcher (Windows Only). . . ............................................................38
Address Book Editor (Epson AcuLaser CX17NF/CX17WFOnly)...............................39
ExpressScanManager..................................................................40
Chapter 4 Printer Connection and Software Installation
OverviewofNetworkSetupandConfiguration(EpsonAcuLaserCX17NF/CX17WFOnly)........41
Connecting Your Printer. . . . . ...........................................................42
Connecting Printer to Computer or Network...........................................43
Setting the IP Address (Epson AcuLaser CX17NF/CX17WFOnly).............................46
TCP/IPandIPAddresses............................................................46
Automatically Setting the Printer’sIPAddress..........................................46
Dynamic Methods of Setting the Printer’s IPAddress....................................46
Assigning an IP Address (for IPv4 Mode)..............................................48
VerifyingtheIPSettings.............................................................50
Printing and Checking the SystemSettingsPage.........................................51
Installing Print Driver on Computers RunningWindows.....................................53
Setting Up Printer and Computer Before Using Network Installation Feature (Epson AcuLaser
CX17NF/CX17WF Only). . . . . . . . . .................................................53
USBConnectionSetup..............................................................55
Network Connection Setup (Epson AcuLaserCX17NF/CX17WFOnly).....................56
Configuring Wireless Settings (Epson AcuLaser CX17WF Only)...........................57
Setting Up for Shared Printing (Epson AcuLaser CX17NF/CX17WFOnly)..................94
Installing Print Driver on Computers Running Mac OS X....................................103
Configuring Wireless Settings on the Operator Panel (Epson AcuLaserCX17WFOnly).......103
Installing the Drivers and Software...................................................108
Chapter 5 Printing Basics
AboutPrintMedia.................................................................... 113
Print Media Usage Guidelines.......................................................113
Epson AcuLaser CX17 Series User’s Guide
Contents 3

Automatic Document Feeder (ADF) Guidelines (Epson AcuLaser CX17NF/CX17WF Only)
.............................................................................. 114
Print Media That Can Damage YourPrinter...........................................115
PrintMediaStorageGuidelines......................................................115
Supported Print Media.................................................................116
UsablePrintMedia................................................................116
Loading Print Media...................................................................118
Capacity.........................................................................118
Print Media Dimensions........................................................... 118
Loading Print Media in the Multipurpose Feeder(MPF).................................119
Loading Print Media in the Priority Sheet Inserter (PSI)................................. 127
Manual Duplex Printing (Windows Print Driver Only)..................................132
UsingtheOutputTrayExtension....................................................136
Setting Paper Sizes and Types........................................................... 136
SettingPaperSizes................................................................ 137
SettingPaperTypes............................................................... 137
Printing............................................................................. 137
PrintingfromtheComputer........................................................ 138
CancelingaPrintJob.............................................................. 138
Direct Print Using the USB Storage Device............................................ 140
SelectingPrintingOptions..........................................................140
Printing Custom Size Paper.........................................................145
CheckingStatusofPrintJob........................................................ 148
PrintingaReportPage............................................................. 149
PrinterSettings................................................................... 150
PrintingwithWebServicesonDevices(WSD)(EpsonAcuLaserCX17NF/CX17WFOnly)........153
AddingRolesofPrintServices...................................................... 153
PrinterSetup..................................................................... 154
Chapter 6 Copying
Loading Paper for Copying............................................................. 156
Preparing a Document. . . .............................................................. 156
Making Copies From the Document Glass.................................................157
Making Copies From the ADF (Epson AcuLaser CX17NF/CX17WF Only)..................... 159
SettingCopyOptions.................................................................. 160
NumberofCopies.................................................................160
Color........................................................................... 161
Collated......................................................................... 162
Epson AcuLaser CX17 Series User’s Guide
Contents 4

Reduce/Enlarge...................................................................163
DocumentSize................................................................... 165
DocumentType.................................................................. 166
Lighten/Darken...................................................................167
Sharpness........................................................................168
AutoExposure....................................................................169
ColorBalanceR...................................................................170
ColorBalanceG.................................................................. 170
ColorBalanceB...................................................................170
GrayBalance..................................................................... 171
N-Up........................................................................... 171
Margin Top/Bottom...............................................................173
MarginLeft/Right.................................................................174
MarginMiddle................................................................... 175
ChangingtheDefaultSettings........................................................... 176
Chapter 7 Scanning
ScanningOverview.................................................................... 177
Scanning to a USB ConnectedComputer..................................................177
ScanningFromtheOperatorPanel...................................................177
ScanningUsingtheTWAINDriver.................................................. 179
ScanningUsingtheWIADriver.....................................................180
Using a Scanner on the Network (Epson AcuLaser CX17NF/CX17WFonly).................... 182
Overview........................................................................ 182
Confirming a Login name and Password. . . ...........................................184
Specifying a Destination to Store theDocument........................................186
ConfiguringthePrinterSettings..................................................... 198
Sending the Scanned File to theNetwork..............................................204
ScanningtoaUSBStorageDevice........................................................205
SendinganE-MailWiththeScannedImage(EpsonAcuLaserCX17NF/CX17WFonly)...........206
Setting a Fax/E-mail Address Book...................................................206
Sending an E-mail With the Scanned File............................................. 208
Adjusting Scanning Options............................................................ 209
Adjusting the Default Scan Settings.................................................. 209
Changing the Scan Settings foranIndividualJob....................................... 212
Epson AcuLaser CX17 Series User’s Guide
Contents 5

Chapter 8 Faxing (Epson AcuLaser CX17NF/CX17WF Only)
ConnectingtheTelephoneLine..........................................................214
Configuring Fax Initial Settings..........................................................215
SettingYourRegion............................................................... 215
SettingthePrinterID..............................................................216
SettingtheTimeandDate.......................................................... 217
ChangingtheClockMode..........................................................217
SendingaFax.........................................................................218
Loading an Original Document on theADF........................................... 218
Loading an Original Document on theDocumentGlass................................. 219
Resolution....................................................................... 220
DocumentType.................................................................. 221
Lighten/Darken...................................................................221
Inserting a Pause. .................................................................222
SendingaFaxAutomatically........................................................222
SendingaFaxManually............................................................223
Confirming Transmissions .........................................................224
AutomaticRedialing...............................................................225
Sending a Delayed Fax................................................................. 225
Sending a Fax from the Driver (Direct Fax)................................................226
ForWindows.....................................................................226
ForMacOSX.................................................................... 228
ReceivingaFax....................................................................... 231
AboutReceivingModes............................................................231
LoadingPaperforReceivingFaxes...................................................231
Receiving a Fax Automatically in theFAXMode....................................... 231
Receiving a Fax Manually in the TELMode........................................... 232
Receiving a Fax Automatically in the TEL/FAXModeorAns/FAXMode...................232
Receiving a Fax Manually Using an External Telephone. . . . . . ........................... 232
Receiving Faxes Using the DRPD Mode. . .............................................233
ReceivingFaxesintheMemory......................................................234
PollingReceive................................................................... 234
AutomaticDialing.....................................................................234
SpeedDialing.................................................................... 234
Storing a Number for Speed Dialing..................................................235
SendingaFaxUsingaSpeedDial....................................................235
GroupDialing....................................................................237
SettingGroupDial................................................................ 237
EditingGroupDial................................................................238
Epson AcuLaser CX17 Series User’s Guide
Contents 6

SendingaFaxUsingGroupDialing(Multi-addressTransmission)........................ 239
Printing an Address Book List.......................................................239
OtherWaystoFax.................................................................... 240
UsingtheSecureReceivingMode....................................................240
Using an Answering Machine. ...................................................... 241
Using a Computer Modem......................................................... 242
SettingSounds........................................................................243
SpeakerVolume.................................................................. 243
RingerVolume................................................................... 243
Specifying the Fax Settings..............................................................244
Changing the Fax Settings Options...................................................244
AvailableFaxSettingOptions....................................................... 244
Changing Setting Options.............................................................. 247
PrintingaReport......................................................................248
Chapter 9 Using the Operator Panel Menus and Keypad
UnderstandingthePrinterMenus........................................................250
Report/List......................................................................250
BillingMeters.................................................................... 251
AdminMenu.....................................................................251
DefaultsSettings.................................................................. 280
TraySettings..................................................................... 292
PanelLanguage...................................................................294
Panel Lock Function...................................................................295
EnablingthePanelLock............................................................295
DisablingthePanelLock........................................................... 296
Limiting Access to Printer Operations.................................................... 297
Setting the Time for the Power Saver Mode................................................298
Resetting to Factory Defaults............................................................298
UsingtheNumericKeypad............................................................. 299
Entering Characters (Epson AcuLaser CX17NF/CX17WFOnly).......................... 299
ChangingNumbersorNames.......................................................300
Chapter 10 Troubleshooting
ClearingJams.........................................................................301
AvoidingJams....................................................................301
Epson AcuLaser CX17 Series User’s Guide
Contents 7

Identifying the Location of Paper Jams. . . .............................................302
Clearing Paper Jams From the ADF (Epson AcuLaserCX17NF/CX17WFOnly).............303
Clearing Paper Jams From the Front of thePrinter......................................306
ClearingPaperJamsFromtheBackofthePrinter...................................... 308
Clearing Paper Jams From the CenterOutputTray..................................... 310
JamProblems.................................................................... 313
BasicPrinterProblems................................................................. 314
DisplayProblems..................................................................... 314
PrintingProblems.....................................................................315
PrintQualityProblems.................................................................317
TheOutputIsTooLight........................................................... 317
Toner Smears or Print Comes Off/Stain on Back Side................................... 319
Random Spots/Blurred Images...................................................... 320
TheEntireOutputIsBlank......................................................... 320
Streaks Appear on the Output.......................................................321
PitchedColorDots................................................................321
VerticalBlanks................................................................... 321
Mottle...........................................................................322
Ghosting........................................................................ 322
Fog............................................................................. 323
Bead-Carry-Out(BCO)............................................................ 324
AugerMark......................................................................325
Wrinkled/StainedPaper............................................................325
The Top Margin Is Incorrect........................................................326
Color Registration Is out of Alignment............................................... 327
Protrudent/BumpyPaper...........................................................329
CopyProblem........................................................................ 329
CopyQualityProblems.................................................................330
Adjusting Color Registration............................................................331
Performing Auto Correct...........................................................331
Printing the Color Registration Chart. . . . . . . ......................................... 332
DeterminingValues............................................................... 332
EnteringValues...................................................................333
Fax Problems (Epson AcuLaser CX17NF/CX17WFOnly)....................................334
ScanningProblems.................................................................... 337
Scan Driver/Printer Utility Problems..................................................... 339
OtherProblems.......................................................................340
Understanding Printer Messages.........................................................340
ContactingService.....................................................................352
GettingHelp......................................................................... 352
Epson AcuLaser CX17 Series User’s Guide
Contents 8

LCD Panel Messages. . . . . . . ........................................................353
StatusMonitorAlerts..............................................................353
Non-GenuineMode................................................................... 353
TheOperatorPanel............................................................... 354
ThePrinterSettingUtility.......................................................... 354
Chapter 11 Maintenance
CleaningthePrinter................................................................... 355
CleaningtheScanner.............................................................. 355
Cleaning the ADF Feed Roller (Epson AcuLaser CX17NF/CX17WOnly)...................357
CleaningInsidethePrinter......................................................... 358
Cleaning the Color Toner Density (CTD) Sensor.......................................361
Replacing Toner Cartridges. . . . ......................................................... 363
Overview........................................................................ 363
Removing the Toner Cartridges..................................................... 364
InstallingaTonerCartridge.........................................................366
OrderingSupplies..................................................................... 368
Consumables.....................................................................368
WhentoOrderTonerCartridges.................................................... 368
Storing Consumables.................................................................. 369
ManagingthePrinter.................................................................. 369
Checking or Managing the Printer with EpsonNet Config (Epson AcuLaser CX17NF/CX17W
Only)......................................................................... 369
CheckingPrinterStatuswithStatusMonitor(WindowsOnly)............................370
Checking Printer Status Through E-mail (Epson AcuLaser CX17NF/CX17W Only). . . . . . . . . . 370
ConservingSupplies................................................................... 372
CheckingPageCounts................................................................. 372
MovingthePrinter.................................................................... 373
Appendix A Where To Get Help
Contacting Epson Support..............................................................377
Before Contacting Epson. . . . . ...................................................... 377
Help for Users in Europe. . . . ....................................................... 377
Help for Users in Taiwan...........................................................377
Help for Users in Singapore. ........................................................379
HelpforUsersinThailand..........................................................379
Epson AcuLaser CX17 Series User’s Guide
Contents 9

Help for Users in Vietnam..........................................................380
HelpforUsersinIndonesia.........................................................380
Help for Users in Hong Kong....................................................... 382
HelpforUsersinMalaysia..........................................................382
HelpforUsersinIndia.............................................................383
Help for Users in the Philippines.................................................... 384
Index
Epson AcuLaser CX17 Series User’s Guide
Contents 10

Preface
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein.
Neither is any liability assumed for damages resulting from the use of the information contained
herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties
as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or
alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated as Original
Epson Products or Epson Approved Products by Seiko Epson Corporation.
Apple
®
, Bonjour
®
, ColorSync
®
, Macintosh
®
, and Mac OS
®
are trademarks of Apple Inc. in the
United States and/or other countries.
Microsoft
®
, Windows Vista
®
, Windows
®
, and Windows Server
®
are trademarks of Microsoft
Corporation in the United States and/or other countries.
EPSON is a registered trademark and EPSON AcuLaser is a trademark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser CX17 Series User’s Guide
Preface 11

Using This Guide
Conventions
1. In this guide, personal computers and workstations are collectively called “computers”.
2. The following terms are used throughout this guide:
Important:
Important information that must be read and followed.
Note:
Additional information that merits emphasis.
See Also:
References within this guide.
3. Orientation of documents or paper is described in this guide as follows:
, , Long Edge Feed (LEF): Loading the document or paper with the long edge into the machine
as shown in the illustration below.
, , Short Edge Feed (SEF): Loading the document or paper with the short edge into the machine
as shown in the illustration below.
LEF Orientation SEF Orientation
* Paper feed direction
4. The screen shots and illustrations used in this guide vary depending on the model of your printer.
Some of the items in the screen shots may not be displayed or available depending on your printer
model.
Epson AcuLaser CX17 Series User’s Guide
Preface 12

5. Some features are not available on some models.
Illegal Copies and Printouts
Copying or printing certain documents may be illegal in your country. Penalties of fines or
imprisonment may be imposed on those found guilty. The following are examples of items that may be
illegal to copy or print in your country.
❏Currency
❏Banknotes and checks
❏Bank and government bonds and securities
❏Passports and identification cards
❏Copyright material or trademarks without the consent of the owner
❏Postage stamps and other negotiable instruments
This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of
doubt, contact your legal counsel.
Product Features
About the Epson AcuLaser CX17 Series
The Epson AcuLaser CX17 series consist of the following three products:
Epson AcuLaser CX17NF Print, Copy, Scan and Fax features are available.
Compatible with network and USB connection.
Epson AcuLaser CX17WF Print, Copy, Scan and Fax features are available.
Compatible with network connection, including wireless communication, and
USB connection.
Epson AcuLaser CX17 Print, Copy and Scan features are available.
Compatible with USB connection.
Epson AcuLaser CX17 Series User’s Guide
Preface 13

Features
This section describes the product features and indicates their links.
Manual Duplex Print
Duplex print is to print two or more pages on the
front and back sides of a single sheet of paper
manually. This feature allows you to reduce the
paper consumption.
For more information, see “Manual Duplex
Printing (Windows Print Driver Only)” on
page 132.
N-Up (2-in-1 Copy)
N-Up copy enables you to print multiple pages
on a single sheet of paper. This feature allows
you to reduce the paper consumption.
For more information, see “N-Up” on
page 171.
Epson AcuLaser CX17 Series User’s Guide
Preface 14

Scanning to a USB Storage Device
You do not need a computer to connect your
USB storage device to save the scanned data.
Insert your USB storage device in the port on the
printer, and save the scanned data directly to
your USB storage device.
For more information, see “Scanning to a USB
Storage Device” on page 205.
Priority Sheet Inserter (PSI)
Print media loaded on the PSI is given
precedence over those loaded on the
multipurpose feeder (MPF). Using the PSI
allows you to use other types or sizes of print
media preferentially over the regular print
media loaded on the MPF.
For more information, see “Loading Print
Media in the Priority Sheet Inserter (PSI)” on
page 127.
Epson AcuLaser CX17 Series User’s Guide
Preface 15

Printing Through Wireless Connection
(Wireless Print) (Epson AcuLaser CX17WF
Only)
The Wireless LAN feature on your printer
allows you to install the printer at any location,
and enables printing without a wired
connection to your computer.
The Wireless LAN feature is unavailable
depending on the region you purchased.
For more information, see “Configuring
Wireless Settings (Epson AcuLaser CX17WF
Only)” on page 57.
Epson AcuLaser CX17 Series User’s Guide
Preface 16

Chapter 1
Specifications
Copy Function
Items Description
Type Console
Memory 128 MB
HDD —
Color Capability Full color
Scanning Resolution ❏Epson AcuLaser CX17NF/CX17WF:
Document glass: 600 ×600 dpi
Automatic document feeder: 600 ×300 dpi
❏Epson AcuLaser CX17:
Document glass: 600 ×600 dpi
Printing Resolution Output resolution: 1200 ×2400 dpi
Data processing resolution: 600 ×600 dpi
Halftone/Printable Colors 256 color gradation for each color (16,700,000 colors)
Original Paper Size ❏Epson AcuLaser CX17NF/CX17WF:
Document glass: The maximum size is 215.9 ×297 mm for both sheets and
books.
Automatic document feeder: The maximum size is 215.9 ×355.6 mm.
❏Epson AcuLaser CX17:
Document glass: The maximum size is 215.9 ×297 mm for both sheets and
books.
Output Paper Size Multipurpose feeder/Priority sheet inserter:
Maximum: Legal
Minimum: 76.2 ×127 mm (3 ×5")
Image loss width: Top edge, 4 mm or less; bottom edge, 4 mm or less; left and
right edges, 4 mm or less
Epson AcuLaser CX17 Series User’s Guide
Specifications 17

Items Description
Output Paper Weight Multipurpose feeder/Priority sheet inserter:
60 – 163 gsm
Important:
Use paper recommended by Epson. Copying may not be performed correctly
depending on the conditions.
Reduction/Enlargement Size-for-Size: 1:1 ± 1.3%
Preset %: 1:0.500, 1:0.707, 1:0.816, 1:1.225, 1:1.414, 1:2.000
Variable %: 1:0.25 – 1:4.00 (1% increments)
Continuous Copy Speed ❏Epson AcuLaser CX17NF/CX17WF:
Document glass:
Monochrome:
A4: 15 sheets/minute
Color:
A4: 12 sheets/minute
Automatic document feeder:
Monochrome:
A4: 10 sheets/minute
Color:
A4: 2 sheets/minute
❏Epson AcuLaser CX17:
Document glass:
Monochrome:
A4: 15 sheets/minute
Color:
A4: 12 sheets/minute
Important:
❏The speed may be reduced due to image quality adjustment.
❏The performance may be reduced depending on the paper type or paper
tray.
Paper Tray Capacity Standard:
150 sheets (Multipurpose feeder) + 10 sheets (Priority sheet inserter)
Maximum paper capacity:
160 sheets (standard)
Epson AcuLaser CX17 Series User’s Guide
Specifications 18

Items Description
Continuous Copy 99 images
Note:
The machine may pause temporarily to perform image stabilization.
Output Tray Capacity ❏Epson AcuLaser CX17NF/CX17WF:
Center output tray:
Approximately 100 sheets (A4 )
Document output tray:
Approximately 15 sheets (A4 )
❏Epson AcuLaser CX17:
Center output tray:
Approximately 100 sheets (A4 )
Power Supply AC 220 – 240 V ± 10%/110 – 127 V ± 10%, 5/7 A for both 50/60 Hz ± 3 Hz
Power Consumption Maximum power consumption:
950 W
Low Power mode:
16 W or less
Sleep mode:
7 W or less
Standby mode:
65 W or less
Dimensions ❏Epson AcuLaser CX17NF/CX17WF:
Width 410 ×Depth 389
*
×Height 337.5 mm
❏Epson AcuLaser CX17:
Width 410 ×Depth 389
*
×Height 318 mm
* When the front cover is closed.
Machine Weight ❏Epson AcuLaser CX17NF/CX17WF:
15.0 kg
❏Epson AcuLaser CX17:
14.0 kg
Important:
❏The weight of paper is not included.
❏The weight of the toner cartridges are included.
Epson AcuLaser CX17 Series User’s Guide
Specifications 19

Items Description
Space Requirement ❏Epson AcuLaser CX17NF/CX17WF:
Width 879 ×Depth 936.5
*
mm
❏Epson AcuLaser CX17:
Width 848 ×Depth 936.5
*
mm
* When the front cover and rear cover are open.
Print Function
Items Description
Type Built-in
Continuous Print Speed Same as the Copy Function
Print Resolution Output resolution: 1200 ×2400 dpi
Data processing resolution: 600 ×600 dpi
PDL — (Host-based)
Protocol
(Epson AcuLaser CX17NF/CX17WF
only)
❏Epson AcuLaser CX17NF:
Ethernet (standard): TCP/IP (Ipd, Port9100, WSD)
❏Epson AcuLaser CX17WF:
Ethernet (standard): TCP/IP (Ipd, Port9100, WSD)
IEEE802.11b/g (standard)
Note:
❏WSD stands for Web Services on Devices.
❏WSD is available only on Windows Vista
®
or Windows
®
7.
Epson AcuLaser CX17 Series User’s Guide
Specifications 20