Epson EcoTank L3211 User manual

User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD6449-00 EN
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Contents
Guide to This Manual
IntroductiontotheManuals...................5
SearchingforInformation.................... 5
PrintingOnlythePagesYouNeed.............. 6
AboutisManual......................... 6
MarksandSymbols.......................6
NotesonScreenshotsandIllustrations.........7
OperatingSystemReferences................7
Trademarks...............................7
Copyright................................8
Important Instructions
SafetyInstructions.........................10
SafetyInstructionsforInk................. 10
PrinterAdvisoriesandWarnings.............. 10
Advisories and Warnings for Setting Up the
Printer................................10
Advisories and Warnings for Using the Printer. . 11
Advisories and Warnings for Transporting or
StoringthePrinter.......................12
Part Names and Functions
PartNamesandFunctions...................14
Guide to the Control Panel
ButtonsandFunctions......................17
CheckingLightsandPrinterStatus.............17
Loading Paper
PaperHandlingPrecautions..................21
ListofPaperType......................... 21
LoadingPaperintheRearPaperFeeder.........22
Loading Envelopes in the Rear Paper Feeder. . . . . . 24
LoadingVariousPaper......................25
LoadingPre-punchedPaper................25
LoadingLongPapers.....................26
Placing Originals
Placing Originals on the Scanner Glass. . . . . . . . . . 28
Printing
PrintingDocuments........................31
PrintingfromaComputer-Windows.........31
PrintingfromaComputer-MacOS..........48
PrintingonEnvelopes...................... 53
Printing on Envelopes from a Computer
(Windows)............................ 53
Printing on Envelopes from a Computer
(MacOS)..............................53
PrintingWebPages........................ 54
PrintingWebPagesfromaComputer.........54
Copying
CopyingBasics........................... 56
MakingMultipleCopies.....................56
Scanning
BasicInformationonScanning................58
Whatisa"Scan"?........................58
ScanningUses..........................58
AvailableScanningMethods................58
Recommended File Formats to Suit Your
Purpose...............................59
Recommended Resolutions to Suit Your
Purpose...............................59
ScanningOriginalstoaComputer............. 60
ScanningfromtheControlPanel............ 60
ScanningfromaComputer.................61
AdvancedScanning........................61
Scanning Multiple Photos at the Same Time. . . . 61
Maintaining the Printer
CheckingtheInkLevels.....................64
ImprovingPrint,Copy,andScanQuality.........64
CheckingandCleaningthePrintHead........64
RunningPowerCleaning..................66
Preventingnozzleclogging.................67
AligningthePrintHead...................67
CleaningthePaperPathforInkSmears........68
CleaningtheScannerGlass.................68
CleaningthePrinter........................69
CleaningSpilledink........................70
Checking the Total Number of Pages Fed
roughthePrinter........................70
SavingPower.............................70
SavingPower-Windows..................70
2

SavingPower-MacOS................... 71
Installing or Uninstalling Applications Separately. . 71
InstallingtheApplicationsSeparately.........71
AddingthePrinter(forMacOSOnly).........74
UninstallingApplications..................74
UpdatingApplicationsandFirmware.........76
TransportingandStoringthePrinter............76
Solving Problems
ePrinterDoesNotWorkasExpected.........82
ePrinterDoesNotTurnOnorO.........82
PowerTurnsOAutomatically..............82
Paper Does Not Feed Properly. . . . . . . . . . . . . . 83
CannotPrint...........................85
CannotStartScanning....................90
Cannot Operate the Printer as Expected. . . . . . . 92
CheckingLightsandPrinterStatus.............94
PaperGetsJammed........................96
RemovingJammedPaper..................96
PreventingPaperJams....................99
ItisTimetoRelltheInk....................99
InkBottleHandlingPrecautions.............99
RellingtheInkTanks...................100
Printing, Copying, and Scanning Quality is Poor. . 104
PrintQualityisPoor.....................104
CopyQualityisPoor.................... 112
ScannedImageProblems.................117
CannotSolveProblem.....................119
Cannot Solve Printing or Copying Problems. . . 119
Product Information
PaperInformation........................122
AvailablePaperandCapacities.............122
UnavailablePaperTypes..................124
ConsumableProductsInformation............125
InkBottleCodes....................... 125
SowareInformation......................125
Soware forPrinting.................... 126
SowareforScanning....................129
SowareforPackageCreation..............129
Soware forUpdating................... 130
ProductSpecications..................... 130
PrinterSpecications....................130
ScannerSpecications................... 131
Interface Specications...................132
Dimensions...........................132
ElectricalSpecications.................. 132
EnvironmentalSpecications..............133
SystemRequirements....................134
RegulatoryInformation....................134
StandardsandApprovals................. 134
RestrictionsonCopying..................134
Where to Get Help
TechnicalSupportWebSite..................137
ContactingEpsonSupport..................137
BeforeContactingEpson................. 137
HelpforUsersinEurope..................137
HelpforUsersinTaiwan..................137
HelpforUsersinSingapore............... 138
HelpforUsersinailand................ 138
HelpforUsersinVietnam................ 139
HelpforUsersinIndonesia................139
HelpforUsersinMalaysia................ 142
HelpforUsersinIndia...................143
HelpforUsersinthePhilippines............143
3

Guide to This Manual
IntroductiontotheManuals...........................................5
SearchingforInformation.............................................5
PrintingOnlythePagesYouNeed.......................................6
AboutisManual..................................................6
Trademarks....................................................... 7
Copyright.........................................................8

Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
Guide to This Manual > Searching for Information
5

❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual > About This Manual > Marks and Symbols
6

Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on
themodel, the method of operation is the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later.
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
Guide to This Manual > Trademarks
7

❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, and ColorSync are trademarks of Apple Inc., registered in the U.S. and other
countries.
❏Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual > Copyright
8

Important Instructions
SafetyInstructions................................................. 10
PrinterAdvisoriesandWarnings.......................................10

Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Safety Instructions for Ink
❏Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏Keep ink bottles out of the reach of children. Do not allow children to drink from the ink bottles.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Setting Up the Printer
10

❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable and ink tubes inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
❏Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
❏Always turn the printer o using the
P button. Do not unplug the printer or turn o the power at the outlet
until the
P light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Using the Printer
11

Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Transporting or Stori …
12

Part Names and Functions
PartNamesandFunctions............................................14

Part Names and Functions
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
EOutput tray Holds the ejected paper.
FStopper Position the stopper to prevent print outs from falling from the output tray.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CControl panel Allows you to operate the printer and indicates the printer's status.
Part Names and Functions > Part Names and Functions
14

AScanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
BInk tank cap Open to rell the ink tank.
CInk tank cover
DInk tank unit Contains the ink tanks.
EInk reservoir tank (Ink tank) Supplies ink to the print head.
FFront cover Open when removing jammed paper inside the printer.
GScanner unit support Supports the scanner unit when opening it.
HPrint head Ink is ejected from the print head nozzles underneath.
AAC inlet Connects the power cord.
BUSB port Connects a USB cable to connect with a computer.
Part Names and Functions > Part Names and Functions
15

Guide to the Control Panel
ButtonsandFunctions...............................................17
CheckingLightsandPrinterStatus..................................... 17

Buttons and Functions
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BStarts monochrome copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press
this button within one second intervals.
CStarts color copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this
button within one second intervals.
DStops the current operation.
Hold this button down for ve seconds until the
P button ashes to run print head cleaning.
Functions of Button Combinations
Additional functions are available with dierent combinations of buttons.
+ Check Scanned Images
Press the and buttons simultaneously to run software on a USB-connected computer
and check scanned images.
+ or Copy in Draft Mode
Press the
y and the or buttons simultaneously to copy in draft mode.
For users in Western Europe, draft mode is not available.
+ Print Nozzle Check Pattern
Turn the printer on while holding down the
y button to print the nozzle check pattern.
Checking Lights and Printer Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
: On
: Flashing
Guide to the Control Panel > Checking Lights and Printer Status
17

Light Situation Solutions
Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.
No paper is loaded or more than one sheet
has been fed at a time. Load paper and press the or button.
A paper jam has occurred. Remove the paper and press the or button.
If the paper jam error continues after removing the
paper and turning the power o and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feeder, and then press the or
button to remove the paper inside. Load paper in the
portrait direction.
If the error cannot be cleared, contact Epson support.
When the power is on or ashing
❏The printer was not turned o correctly.*
❏Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
❏After clearing the error by pressing the or
button, we recommend performing a nozzle
check. Cancel any pending print jobs.
❏To turn o the printer, make sure you press the
P
button.
When the power is o
The printer has started in recovery mode
because the rmware update failed.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable.
2. Visit your local Epson website for further
instructions.
Guide to the Control Panel > Checking Lights and Printer Status
18

Light Situation Solutions
When the H light and the b light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
When the
H light and the b light ash
alternately
A borderless printing ink pad is nearing or at
the end of its service life.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*2
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Borderless printing is not available, but printing with
a border is available.
A printer error has occurred. Remove any paper inside the printer. Turn the power
o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
*2 In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how oen this is required will vary according to the number of pages you print using the
borderless print option. e need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. e printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this
replacement.
Related Information
&“Removing Jammed Paper” on page 96
&“Contacting Epson Support” on page 137
Guide to the Control Panel > Checking Lights and Printer Status
19

Loading Paper
PaperHandlingPrecautions.......................................... 21
ListofPaperType..................................................21
LoadingPaperintheRearPaperFeeder..................................22
LoadingEnvelopesintheRearPaperFeeder...............................24
LoadingVariousPaper.............................................. 25