Epson WorkForce WF-3010DW User manual

User’s Guide
NPD4671-01EN

Copyright and Trademarks
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither
is any liability assumed for damages resulting from the use of the information herein. The information contained
herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson
Corporation.
EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark
of Seiko Epson Corporation.
PRINT Image Matching
™
and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
Copyright © 2001 Seiko Epson Corporation. All rights reserved.
Intel
®
is a registered trademark of Intel Corporation.
PowerPC
®
is a registered trademark of International Business Machines Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Apple
®
, Macintosh
®
, Mac OS
®
, and OS X
®
are registered trademarks of Apple Inc.
Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be
registered in certain jurisdictions.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
© 2012 Seiko Epson Corporation. All rights reserved.
User’s Guide
Copyright and Trademarks
2

Contents
Copyright and Trademarks
CopyrightandTrademarks...................2
Introduction
WheretoFindInformation...................6
Caution,ImportantandNote.................6
OperatingSystemVersions...................6
Important Instructions
SafetyInstructions.........................8
ProductAdvisoriesandWarnings..............8
Settingup/usingtheproduct................8
Using the product with a wireless connection
....................................10
Handlinginkcartridges...................10
Getting to Know Your Product
ProductParts............................11
GuidetotheControlPanel..................12
Buttons...............................12
Lights................................13
Paper and Media Handling
Introduction to Using, Loading, and Storing
Media..................................14
Storingpaper..........................14
SelectingPaper...........................14
Paper type settings from the printer driver. . . . . 16
LoadingPaperintothePaperCassette..........17
Loading Envelopes into the Paper Cassette. . . . . . . 20
Loading Paper and Envelopes into the Rear Paper
FeedSlot................................23
Printing
PrinterDriverandStatusMonitor.............26
AccessingtheprinterdriverforWindows.....26
Accessing the printer driver for Mac OS X. . . . . 27
BasicOperations..........................28
Basicprinting..........................28
Cancelingprinting......................31
OtherOptions...........................32
Printingphotostheeasyway...............32
Product presets (For Windows Only). . . . . . . . . 33
2-sidedprinting........................33
Fittopageprinting......................35
PagesperSheetprinting..................37
SharingtheProductforPrinting..............38
SetupforWindows......................38
SetupforMacOSX......................40
Replacing Ink Cartridges
Ink Cartridge Safety Instructions, Precautions,
andSpecifications.........................41
Safetyinstructions.......................41
Precautions on ink cartridge replacement. . . . . . 42
InkCartridgeSpecifications................43
CheckingtheInkCartridgeStatus.............43
ForWindows..........................43
ForMacOSX..........................44
Temporarily Printing with Black Ink When Color
InkCartridgesareExpended.................45
ForWindows..........................46
ForMacOSX..........................47
Conserving Black Ink When the Cartridge Is Low
(ForWindowsOnly).......................48
Replacinganinkcartridge...................49
Maintaining Your Product and
Software
CheckingthePrintHeadNozzles..............52
Using the Nozzle Check utility for Windows
....................................52
Using the Nozzle Check utility for Mac OS X
....................................52
Usingtheproductbuttons.................53
CleaningthePrintHead....................54
Using the Head Cleaning utility for Windows
....................................54
Using the Head Cleaning utility for Mac OS X
....................................54
Usingtheproductbuttons.................55
AligningthePrintHead....................55
Using the Print Head Alignment utility for
Windows.............................56
User’s Guide
Contents
3

Using the Print Head Alignment utility for
MacOSX.............................56
SavingPower............................56
ForWindows..........................57
ForMacOSX..........................57
CleaningtheProduct......................57
Cleaningtheexterioroftheproduct..........57
Cleaningtheinterioroftheproduct..........58
ReplacingMaintenanceBox..................58
Checkingthemaintenanceboxstatus.........58
Handlingprecautions....................58
Replacingamaintenancebox...............59
TransportingtheProduct...................60
CheckingandInstallingYourSoftware.........61
Checking the software installed on your
computer.............................61
Installingthesoftware....................62
UninstallingYourSoftware..................62
ForWindows..........................62
ForMacOSX..........................63
Troubleshooting for Printing
DiagnosingtheProblem....................65
Errorindicators........................65
Checkingproductstatus..................68
PaperJams..............................70
Removing jammed paper from the rear cover
....................................71
Removing jammed paper from inside the
product..............................73
Removing jammed paper from the paper
cassette...............................75
Preventingpaperjams....................76
Reprinting after a paper jam (for Windows
only)................................76
PrintQualityHelp.........................77
Horizontalbanding......................78
Verticalbandingormisalignment...........78
Incorrectormissingcolors................79
Blurryorsmearedprint...................79
MiscellaneousPrintoutProblems..............80
Incorrectorgarbledcharacters.............80
Incorrectmargins.......................80
Printouthasaslightslant.................80
Invertedimage.........................81
Blankpagesprint.......................81
Printedsideissmearedorscuffed...........81
Printingistooslow......................81
PaperDoesNotFeedCorrectly...............82
Paperdoesnotfeed......................82
Multiplepagesfeed......................82
Paperisimproperlyloaded................83
Paper is not ejected fully or is wrinkled. . . . . . . . 83
TheProductDoesNotPrint.................83
Alllightsareoff........................83
Lightscameonandthenwentout...........83
Onlythepowerlightison.................83
An ink error is indicated after you replace the
cartridge..............................84
Increasing the Print Speed (For Windows Only)
......................................85
OtherProblem...........................86
Printingplainpapersquietly...............86
Product Information
InkandMaintenanceBox...................87
Inkcartridges..........................87
Maintenancebox.......................87
SystemRequirements......................88
ForWindows..........................88
ForMacOSX..........................88
TechnicalSpecifications....................88
Printerspecifications.....................88
Networkinterfacespecification.............91
Mechanical............................91
Electrical.............................91
Environmental.........................92
Standardsandapprovals..................92
Interface..............................93
Where To Get Help
TechnicalSupportWebSite..................94
ContactingEpsonSupport...................94
BeforeContactingEpson..................94
HelpforUsersinEurope..................95
HelpforUsersinTaiwan..................95
HelpforUsersinSingapore................96
HelpforUsersinThailand................96
HelpforUsersinVietnam.................97
HelpforUsersinIndonesia................97
HelpforUsersinMalaysia.................98
HelpforUsersinIndia...................99
HelpforUsersinthePhilippines........... 100
User’s Guide
Contents
4

Index
User’s Guide
Contents
5

Introduction
Where to Find Information
The latest version of the following manuals are available on the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper):
Provides you with information on setting up the product and installing the software.
❏User’s Guide (PDF):
Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this
product with a computer, or when using advanced features.
To view the PDF manual, you need Adobe Acrobat Reader 5.0 or later, or Adobe Reader.
❏Network Guide (HTML):
Provides network administrators with information on both the printer driver and network settings.
Caution, Important and Note
Caution, Important, and Note in this manual are indicated as below and have the following meaning.
!
Caution
must be followed carefully to avoid bodily injury.
c
Important
must be observed to avoid damage to your equipment.
Note
contain useful tips and restrictions on product operation.
Operating System Versions
In this manual, the following abbreviations are used.
❏Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and
Windows 7 Ultimate.
❏Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows
Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.
User’s Guide
Introduction
6

❏Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP
Professional.
❏Mac OS X refers to Mac OS X 10.5.x, 10.6.x, 10.7.x.
User’s Guide
Introduction
7

Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of other
cords with this product or the use of the supplied power cord with other equipment may result in fire or electric
shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specifically explained in the product’s guides.
❏Unplug the product and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing
damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the product near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the product and not to handle the product with wet hands.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
affect the operation of cardiac pacemakers.
Note:
The following provides safety instructions for ink cartridges.
&“Replacing Ink Cartridges” on page 41
Product Advisories and Warnings
Read and follow these instructions to avoid damaging the product or your property. Make sure you keep this guide for
future reference.
Setting up/using the product
❏Do not block or cover the vents and openings in the product.
❏Use only the type of power source indicated on the product’s label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
User’s Guide
Important Instructions
8

❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be
particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and
leave the transformer.
❏If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the product.
❏When connecting the product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
❏Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place
the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
❏When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Leave enough space in front of the product for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct
sunlight, strong light, or heat sources.
❏Do not insert objects through the slots in the product.
❏Do not put your hand inside the product or touch the ink cartridges during printing.
❏Do not touch the white flat cable inside the product.
❏Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause
fire.
❏Do not move the ink cartridge holder by hand; otherwise, you may damage the product.
❏Always turn the product off using Pbutton. Do not unplug the product or turn off the power to the outlet until the
Plight stops flashing.
❏Before transporting the product, make sure that the print head is in the home (far right) position and the ink
cartridges are in place.
❏If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical
outlet.
User’s Guide
Important Instructions
9

❏During the life of your product it may be necessary to replace the waste ink pad when it has become full. Whether
and how often this is required will vary according to the number of pages you print, the type of material that you
print and the number of cleaning cycles that the product performs. Epson Status Monitor or lights on the control
panel will advise you when this part needs replacing. The need for replacement of the pad does not mean that your
product has ceased to operate in accordance with its specifications. The replacement of this part is a routine
product servicing activity within the product’s specification and is not a problem which requires repair. The
Epson warranty does not therefore cover the cost of this replacement. If your product needs the pad replacing this
can be performed for you by any authorised Epson service provider. It is not a user-serviceable part.
Using the product with a wireless connection
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may
adversely affect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves
from this product may adversely affect these devices, and could lead to accidents due to malfunction.
Handling ink cartridges
We will provide ink-related safety instructions and product advice/warnings in the linked section (before “Replacing
Ink Cartridges” section).
&“Replacing Ink Cartridges” on page 41
User’s Guide
Important Instructions
10

Getting to Know Your Product
Product Parts
a. Edge guides
b. Rear paper feed slot
c. Control panel
d. Output tray
e. Output tray extension
f. Stopper
g. Edge guides
h. Paper cassette
a. Printer cover
b. Ink cartridge cover
c. Ink cartridge holder
User’s Guide
Getting to Know Your Product
11

d. Print head (under the ink cartridge holder)
a. Maintenance box
b. Rear cover
c. AC inlet
d. LAN port
e. USB connector
Guide to the Control Panel
Buttons
Buttons Function
aPTurns the product on or off.
b Wi-Fi Press to clear network error.
cPrints a network status sheet.
When pressing this button, turn on the product to return the network settings to their
defaults.
User’s Guide
Getting to Know Your Product
12

Buttons Function
dbLoads or ejects paper.
Resumes printing after a paper out error, a paper jam error, or a multiple page feed error.
If the product’s ink pads are nearing the end of their service life, printing can be resumed.
If the product is turned on while pressing and holding this button, the product prints the
product status sheet.
ePress and hold for 3 seconds to clean the print head (black only).
When an expended ink cartridge is detected, press to move the print head to the ink cartridge
replacement position.
After ink cartridge replacement, press to return the print head to its home position.
fPress and hold for 3 seconds to clean the print head (all colors except black).
When an expended ink cartridge is detected, press to move the print head to the ink cartridge
replacement position.
After ink cartridge replacement, press to return the print head to its home position.
gCancels printing during a print job.
Lights
Lights Function
POn when the product is on.
Flashes when the product is receiving data, printing, replacing an ink cartridge, charging ink,
or cleaning the print head.
Stays on while the printer is connected to a network. Flashes while network settings are being
adjusted (green: Wi-Fi/orange: Ethernet).
&“Error indicators” on page 65
b&“Error indicators” on page 65
&“Error indicators” on page 65
User’s Guide
Getting to Know Your Product
13

Paper and Media Handling
Introduction to Using, Loading, and Storing Media
You can achieve good results with most types of plain paper. However, coated papers provide superior prints because
they absorb less ink.
Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these
papers to ensure high-quality results.
When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the
following points in mind.
Note:
❏Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the
instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the
correct loading direction.
❏If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may
cause ink to smear on your prints.
Storing paper
Return unused paper to the original package as soon as you finish printing. When handling special media, Epson
recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high
temperature, humidity, and direct sunlight.
Selecting Paper
The following table shows supported paper types. The loading capacity, paper source, and availability of borderless
printing vary by paper as shown below.
User’s Guide
Paper and Media Handling
14

Media Type Size
Loading capacity (sheets)
Borderless
printing
paper
cassette 1
or
paper
cassette
paper
cassette 2
*1
rear paper
feed slot
Plain paper
*2
Letter
*3
up to 27.5mm up to 27.5mm 1 -
A4
*3
up to 27.5mm up to 27.5mm 1 -
B5
*3
up to 27.5mm up to 27.5mm 1 -
A5
*3
up to 27.5mm - 1 -
A6
*3
up to 27.5mm - - -
Legal
*4
30 30 1 -
User defined 1 1
*5
1
*5
-
Thick paper Letter - - 1 -
A4 --1-
B5 ----
A5 ----
Envelope #10 10 - 1 -
DL 10 - 1 -
C6 10---
C4 --1-
Epson Bright White Ink
Jet Paper
A4
*3
200 200 1 -
Epson Photo Quality
Ink Jet Paper
A4 80---
Epson Matte Paper -
Heavyweight
A4 20 - 1 ✓
Epson Photo Paper A4 20 - 1 ✓
10 ×15 cm (4 ×6 in.) 20 - - ✓
13 ×18 cm (5 ×7 in.) 20 - - ✓
Epson Premium Glossy
Photo Paper
A4 20 - 1 ✓
10 ×15 cm (4 ×6 in.) 20 - - ✓
13 ×18 cm (5 ×7 in.) 20 - - ✓
16:9 wide size
(102 ×181 mm)
20 - - ✓
User’s Guide
Paper and Media Handling
15

Media Type Size
Loading capacity (sheets)
Borderless
printing
paper
cassette 1
or
paper
cassette
paper
cassette 2
*1
rear paper
feed slot
Epson Premium
Semigloss Photo Paper
A4 20 - 1 ✓
10 ×15 cm (4 ×6 in.) 20 - - ✓
Epson Ultra Glossy
Photo Paper
A4 20 - 1 ✓
10 ×15 cm (4 ×6 in.) 20 - - ✓
13 ×18 cm (5 ×7 in.) 20 - - ✓
Epson Glossy Photo
Paper
A4 20 - 1 ✓
10 ×15 cm (4 ×6 in.) 20 - - ✓
13 ×18 cm (5 ×7 in.) 20 - - ✓
*1 This cassette may not be available depending on the product.
*2 Paper with a weight of 64 g/m² (17 lb) to 90 g/m² (24 lb).
*3 The loading capacity for manual 2-sided printing is 30 sheets.
*4 The loading capacity for manual 2-sided printing is 1 sheet.
*5 Availability varies depending on the paper size.
Note:
The availability of paper varies by location.
Paper type settings from the printer driver
The product automatically adjusts itself for the type of paper you select in your print settings. That is why the paper
type setting is so important. It tells your product what kind of paper you are using and adjusts the ink coverage
accordingly. The table below lists the settings you should choose for your paper.
For this paper Printer driver paper type
Plain paper* plain papers
Epson Bright White Ink Jet Paper* plain papers
Epson Ultra Glossy Photo Paper* Epson Ultra Glossy
Epson Premium Glossy Photo Paper* Epson Premium Glossy
Epson Premium Semigloss Photo Paper* Epson Premium Semigloss
Epson Glossy Photo Paper* Epson Glossy
Epson Photo Paper* Epson Photo
Epson Matte Paper – Heavyweight* Epson Matte
User’s Guide
Paper and Media Handling
16

For this paper Printer driver paper type
Thick paper* Thick-Paper
Epson Photo Quality Ink Jet Paper* Epson Matte
Envelopes Envelope
* These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation
that came with the Exif Print or PRINT Image Matching compatible digital camera.
Note:
The availability of special media varies by location. For the latest information on media available in your area, contact
Epson support.
&“Technical Support Web Site” on page 94
Loading Paper into the Paper Cassette
Follow these steps to load paper:
A
Pull out the paper cassette.
Note:
If the output tray has been ejected, close it before pulling out the paper cassette.
User’s Guide
Paper and Media Handling
17

B
Pinch and slide the edge guides to the sides of the paper cassette.
Note:
When using Legal size paper, extend the paper cassette as shown in the illustration.
C
Slide the edge guide to adjust to the paper size you will use.
User’s Guide
Paper and Media Handling
18

D
Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out
from the end of the cassette.
Note:
Fan and align the edges of the paper before loading.
E
Slide the edge guides to the edges of the paper.
User’s Guide
Paper and Media Handling
19

Note:
For plain paper, do not load paper above the Harrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
&“Selecting Paper” on page 14
F
Keep the cassette flat and slowly and carefully reinsert it all the way into the product.
G
Slide out the output tray and raise the stopper.
Note:
❏If you want to print on commercially available pre-punched paper, see “Loading Paper and Envelopes into the Rear
Paper Feed Slot” on page 23.
❏Leave enough space in front of the product for the paper to be fully ejected.
❏Do not remove or insert the paper cassette while the product is operating.
Loading Envelopes into the Paper Cassette
Follow these steps to load envelopes:
User’s Guide
Paper and Media Handling
20