Epson Stylus Pro 4880 ColorBurst Edition - Stylus Pro 4880... Use and maintenance manual

Please open this booklet and record your unique Unit ID Number.
You will need it to take full advantage of the Preferred Warranty.
CPD-24355
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®
Priority
Technical Support
Toll-Free
Phone Number
Security and
Peace of Mind

Congratulations on your purchase of the Epson Stylus®Pro 17-inch wide format ink
jet printer. Your printer is designed to provide consistent high quality output in the
demanding professional graphics environment. To ensure your complete satisfaction
with its performance, Epson®is pleased to include the Epson PreferredSM Limited
Warranty Plan described in this document. This document applies to the following
printer model(s) (all configurations): Epson Stylus Pro 4880.
This one-year limited warranty plan includes priority toll-free technical phone support
and expedited repair or whole unit exchange, when required, for your printer. Should
you experience a problem with your printer, simply call the exclusive Epson Preferred
toll-free number, select the technical support option, and enter your Unit ID Number as
described in this booklet. Please have your Serial Number available for the answering
technical support specialist. Since it’s an exclusive number, your call will be answered
promptly. Please review the information contained in this booklet. You’ll find your
personal Unit ID Number and the exclusive Epson Preferred toll-free number. You’ll
need these numbers to take advantage of our Preferred Service. You’ll find our
complete terms and conditions for this one-year limited warranty at the end of this
booklet, under “Terms and Conditions – Limited Warranty for Commercial Products.”
Once again, congratulations and welcome to the Epson Preferred Family.
Welcome and Congratulations
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®

Purchasing Extended Service:
the Epson Preferred Plus Service
and Support Plan
The Epson Preferred Limited Warranty Plan offers premium warranty service for one
year. We’d like to inform you of the opportunity to extend that premium level of service
through the Epson Preferred Plus Service and Support Plan – Epson’s extended service
contracts for the Epson Stylus Pro wide format printers. Just purchase the Preferred Plus
Service and Support Plan and you’ll continue to have the same service and support we
provide under the limited warranty, including access to our toll-free priority technical
support line and our repair or whole-unit exchange service.
You may purchase a two-year or one-year Preferred Plus Service and Support Plan. The
conditions for purchase are stated immediately below.
Two-Year Preferred Plus Option:
This plan is available for purchase only during the one-year limited warranty period. It
provides you with two additional years of service after the end of your original warranty,
for a total of three years of coverage. No renewal of extended service is available after
that time.
One-Year Preferred Plus Option:
This plan is available for purchase during the one-year limited warranty period, and,
under certain conditions, after that period.
Purchase During the One-Year Warranty Period
If you purchase our one-year extended service plan during the warranty period, the plan
provides you with one additional year of service after the end of your original warranty,
for a total of two years of coverage. Epson may in its discretion allow you to renew your

extended service for one additional year (for three years of total coverage), subject to the
conditions described in the next paragraph. No further renewal of extended service is available
after that time.
In order to qualify for a one-year renewal of extended service, your printer must still have at
least 40% of the manufacturer-specified carriage motor life remaining. The information on the
remaining carriage motor life can be obtained from the printer Control Panel in SelecType
mode: Menu > Printer Status > Service Life. At least two stars (of the printer’s original five
stars) must be displayed. Even if the printer has sufficient carriage motor life, Epson may still in
its discretion not allow renewal based on the printer’s service and usage history.
Purchase After the One-Year Warranty Period
Epson may in its discretion allow you to purchase our one-year extended service plan after
expiration of your printer’s original warranty period, subject to the conditions described below.
No renewal is available after that one year of extended service.
In order to qualify for purchase of our one-year plan after expiration of the warranty:
• The printer must be no more than two years old based on initial shipment data from
Epson’s warehouse.
• The printer must still have at least 40% of the manufacturer-specified carriage motor life
remaining. See above (under “Purchase During the One-Year Warranty Period”) for how to
check this.
• At your expense, maintenance service (or, if the printer is currently malfunctioning,
then a time and material repair) must be performed by an Epson Authorized Customer
Care Center, to be sure that the printer is in good working condition and meets Epson’s
field repair specifications. The one-year Preferred Plus Service and Support Plan must be
purchased within 30 days of this service or repair.
You can obtain detailed terms and pricing information, and purchase a one- or two-year
Preferred Plus Service and Support Plan, from your participating Epson Stylus Pro dealer or
from the Epson StoreSM at http://www.epson.com.
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®

Follow these easy steps to
obtain technical support.
Step 1: Have your serial number available:
_________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support
Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday, 6 AM to 6 PM
Pacific Time (Subject to change)
* If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line,
please call 562-276-1305 during normal business hours so we may resolve the problem. This
phone number provides access to the same Epson Preferred Technical Support Staff as the
toll-free number.
For Epson Preferred
Technical Support

Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer
that the Epson Stylus Pro 17-inch wide format ink jet printer covered by this limited warranty
statement, if purchased and used in the United States or Canada, will conform to the
manufacturer’s specifications and will be free from defects in workmanship and materials for
a period of one year from the date of original purchase (proof of purchase required). Epson
also warrants that the consumable ink cartridges enclosed with the engine will perform to the
manufacturer’s specified usage, which usage may expire before the expiration of the limited
warranty for the Epson printer.
What Epson Will Do To Correct Problems: Should your Epson Stylus Pro 17-inch wide format
ink jet printer prove defective during the limited warranty period, please call the toll-free Epson
Preferred support line identified in this booklet. This line will be answered during Epson’s
regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday).
When you call, please be prepared to provide the service technician with Proof of Purchase
information including the unit serial number and original date of purchase. The service
technician will provide telephone diagnostics to determine whether your unit needs repair.
If service is required, the technician will advise you which service program will be utilized (the
Repair Program or the Whole Unit Exchange Program) and provide detailed instructions for the
program. Printers that are less than 30 days old will qualify for replacement with a new product.
For printers 30 or more days old, you may receive an exchange unit or parts refurbished to
the Epson standard of quality. At Epson’s option, an exchange unit (new or refurbished) may
be another model of like kind and quality. Exchange units and parts assume the remaining
warranty period of the original Product covered by this limited warranty.
When service involves the exchange of a unit or its parts, the items replaced become the
property of Epson. Please see below for highlights of the two service programs.
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®

Repair Program: Under the Repair Program, (a) Epson can refer you to an Epson-authorized
Customer Care Center near you, or (b) you can choose to ship your defective unit directly to
Epson’s central service facility. If you choose (a), it will be your responsibility to contact the
Customer Care Center and make arrangements to carry your printer in for service or (if offered by
the Customer Care Center) to obtain on-site service.
If you choose method (a) above, you can transport the unit without packaging. (For details about
proper packing, shipping, and carry-in procedures, please see ”Repackaging and Transportation
Instructions” below.) If you choose method (b) above, you must first contact an Epson support
technician, who will explain the details and times for pick-up of the defective unit from your
location. You will need to package the unit in its original box and packing materials and
prepare it for shipping. If you do not have the box or packing materials you may obtain them
through Epson. Please allow five to seven business days after pick-up for the repaired unit or a
replacement unit to be sent to you.
Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must
secure return of the defective product by providing Epson with a valid credit card number
with sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer’s Suggested Retail Price for the printer if the defective product is not returned to
Epson within 10 business days of shipment of the replacement product from Epson. If the unit is
returned damaged because you have not properly packed or shipped it, you will be billed for the
damage. Upon verification of security, Epson will ship the replacement unit promptly, typically
via next business day delivery for most business locations. Shipments to more remote locations
and to residential addresses, and shipments to Canada, may be shipped for later delivery. For
calls completed prior to 1:00 PM Pacific Time the exchange unit will usually ship the same
day. For calls completed after 1:00 PM PT the exchange unit will usually ship on the following
business day.
It is your responsibility to unpack, re-install optional components (paper tray, roll paper spindle,
etc.), and set up the exchange product at your location. It is also your responsibility to properly
repack the defective product in the exchange unit box and return it to Epson within 10 business
days using any instructions provided by Epson. You will need to remove all optional components

prior to its return. (For details on packaging and shipping, please see “Repackaging and
Transportation Instructions” below.)
Repackaging and Transportation Instructions: To avoid permanently damaging the printer, it is
extremely important that you follow the instructions below when preparing to ship or transport
the printer. (Please refer also to the additional instructions in your Printer Guide.)
NOTES:
• In case shipment of the printer for service becomes necessary, to prevent un-repairable
damage to the printer, the printer should be packaged in its original box and packaging
materials and secured to a pallet. If you do not have these items, you must contact Epson
and Epson will supply appropriate items for your shipment.
• To prevent ink from spilling and damaging the printer during shipping or other transport,
the printer must be shipped or transported with 110 ml ink cartridges installed. The printer
is equipped with a valve system that closes and seals all ink supply lines. In order for this
valve system to properly close, the 110 ml ink cartridges must be installed and the ink
lever secured in the ink cartridge unlocked (up) position. Empty cartridges can be used for
transportation purposes.
• Have at least two people lift the printer when packaging or transporting it.
INSTRUCTIONS:
1) Turn on the printer.
2) Remove any paper or other media in the printer. Remove the roll paper spindle and
paper tray.
3) Make sure that 110 ml ink cartridges are installed in the printer. If you are using 220 ml
cartridges, remove them and install 110 ml cartridges.
Note: If you have the original 110 ml cartridges that came with the printer (even if they are
empty), install them before shipping the printer. To store any partially used cartridges that
you take out before shipment, tape over the needle valve hole until you are ready to use
the cartridges again.
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®

4) Turn off the printer. Make sure the print head is in the home (far right) position. Lock the
print head by pushing the green tab to the right.
5) Unplug the power cord and raise the ink levers.
CAUTION: Do not turn off the printer by unplugging it or turning off a power strip. You will
not be able to lock the print head in the home position, and ink left inside the reservoir will
leak out, damaging the printer.
6) If you have installed any optional components, remove them before shipping.
WARNING: Components may be hot. After turning off and unplugging the printer, make
sure you allow each component to cool before handling it.
7) If you need to ship the printer, repack it using the original box and packing materials. If you
do not have the original box or packaging, contact Epson to arrange to obtain these. You will
be charged a shipping and handling fee.
8) If you are transporting the printer for carry-in service, leave the ink cartridges installed and
raise the ink levers to lock the ink valves. For carry-in service, you do not need to package
the printer, but you must transport it in a horizontal position on a flat, stable surface. If you
are transporting the printer in your own vehicle without the original packaging, make sure
you wrap and pack the printer securely.
What This Warranty Does Not Cover:
This warranty does not cover:
1) Any damage caused by using non-Epson inks or ink cartridges, or any ink
delivery system other than the system built into the printer (for example, any
bulk ink system), or non-Epson media.
2) Any damage caused by third-party software, applications, parts,
components or peripheral devices added to the product after its shipment from
Epson (for example, dealer or user-added boards, components, or cables).

3) Any damage caused by misuse, abuse, improper installation, neglect, failure to
maintain, improper packing or shipping, disasters such as fire, flood, lightning,
improper electrical currents, software problems, or interaction with non-Epson
products.
4) Any damage from service performed by other than an Epson Authorized
Servicer.
5) Service when the printer is used outside the U.S. and Canada.
6) Service where the printer label, logo, rating label, or serial number has been
removed.
7) Any damage to used, refurbished, or reconditioned products.
8) Any color change or fading of prints, or reimbursement of materials or services
required for reprinting.
9) Any damage caused by using improper packaging materials or improper
packaging and shipping. Under the Whole Unit Exchange or Repair Programs you may be
billed for these damages.
This warranty is not transferable. If a claimed defect cannot be identified or reproduced
in service, you will be held responsible for costs incurred.
DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED ABOVE
ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNLESS STATED
HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR
FIRM ARE VOID.
Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this
Agreement will be limited to a refund of the price paid for the Epson products covered by
this Agreement. Any action for breach of warranty must be brought within 15 months of the
date of original purchase. Epson is not liable for performance delays or for nonperformance
EPSON Preferred
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
SM
®

due to causes beyond its reasonable control. Except as provided in this written warranty,
neither Epson nor its affiliates shall be liable for any loss, inconvenience, or damage,
including direct, special, incidental or consequential damages, including lost profits, cost
of substitute equipment, downtime, claims of third parties, including customers, or injury
to property, resulting from the use or inability to use the Epson products, whether resulting
from a breach of warranty or any other legal theory. Some jurisdictions do not allow limits on
warranties or remedies for breach in certain transactions. In such jurisdictions, the limits in this
paragraph and the preceding paragraph may not apply.
In Canada, warranties include both warranties and conditions.
Governing Laws: Any disputes arising out of this Agreement will be settled by arbitration
to be conducted in Los Angeles, California, in accordance with the commercial Arbitration
Rules of the American Arbitration Association, and judgment upon the award rendered by
the arbitrator(s) may be entered in any court having jurisdiction thereof. This Agreement shall
be construed in accordance with the laws of the State of California, except the arbitration
clause that shall be enforced pursuant to the Federal Arbitration Act.

Epson and Epson Stylus are registered trademarks of Seiko Epson Corporation.
Epson Preferred and Epson Store are service marks of Epson America, Inc.
© 2007 Epson America, Inc.
Epson America, Inc. – P.O. Box 93012 - Long Beach, CA 90809-9941 – MS: 6-40
Limited Warranty Program for the Epson Stylus®Pro 17-inch Wide Format Printers
EPSON PreferredSM
®