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EPSON PRODUCT SUPPORT BULLETIN
Date: 06/10/2009 Originator: DS
TIB #: PSB.2009.06.002 Authorization:
Reference: TI 09-08j Rev. A Total Pages: 8
Product(s): PowerLite 735c / 737c / 745c /755c/ 765c / 835p /1705/1715/1815/1825/7850p
/ 8300 with EasyMP.net option, Pro G5150/G5350 / 1725 / 1735W / 85 / 825 /
826W
Subject: Release of EMP NS Connection for Windows & Mac Upgrade from v2.50 to
v2.51
This bulletin was created to inform you of the release of the new version 2.51 of the
EMP NS Connection software.
Description of Change:
Improvements have been made to the EMP NS Connection utility.
Reason:
The improvements to NS Connection V2.51 are as follows
Improvements(V2.50 ( V2.51
Improvements Addition of 10 new languages: Arabic, Ukrainian, Romanian,
Indonesian, Croat, Slovak, Bulgarian, Malay, Vietnamese and Hebrew.
Addition of troubleshooting function (Windows Only)
When pressing the troubleshooting button, the
corresponding troubleshooting and error number is displayed
in the error message window.
•When experiencing problems with NS Connect, please report to
Epson the error number along with the failure information.
Error number
Page 1 of 8
PSB.2009.06.002
Also you can access troubleshooting by clicking Start ÆAll programs Æ
EPSON ProjectorÆEMP NS ConnectionÆEMP NS Connection V2.51
Troubleshooting.
Page 2 of 8
PSB.2009.06.002
Fixed error message displayed by the NVIDIA utility
Failure Symptom
When starting Quick Wireless/USB Display/NS Connection on a PC with
the built-in NVIDIA graphics chip (ex.ThinkPadT61 NVIDIA Quadro NVS
140M/NVIDIA Quadro FX 570M Display Driver), the NVIDIA utility
displays consecutive error messages. As a result, some PCs will
experience a lock-up.
Countermeasure
Hardware acceleration level is set to 3 when Quick Wireless/USB
Display/NS Connection are being used.
Limitation
By setting hardware acceleration level to “3”, the mouse cursor flickers
more visibly than the setting of “None”. This symptom can be avoided by
unchecking the box for Transfer Layered Window on the Adjustment
performance tab in the Set Options window of NS Connection.
Note: When NS connection is being used, and the hardware acceleration
setting is changed manually, at next startup, NS connection starts with
the same setting level of hardware acceleration.
Page 3 of 8
PSB.2009.06.002
Page 4 of 8
PSB.2009.06.002
Limitation All Operating Systems
•When using EAP type of security that consumes a lot of CPU resources,
projectors may disconnect from NS connection. The solution is to click
Set Options of NS Connection and set Adjust Performance to Fast.
•It takes more time for the PowerLite 1725 / 1735W / 1825 / Pro G5150 /
Pro G5350 projectors to disconnect from NS connection as compared to
the PowerLite 1705 / 1715 / 1815 projectors, due to the limitation of the
new OS (WindowsCE) on IM-X4 projectors.
•To avoid conflicts between the Quick Wireless and other makers’
utilities, when the Quick Wireless starts, this version stops services of
the other utilities listed in the attached file (Exhibit 1). When quitting
Quick Wireless, the other utilities resume their services.
•In the network environment using IEEE 802.11 b/g standards, the
wireless connection may drop under the following conditions. Due to
specification of wireless controllers, some wireless controllers don’t send
their beacon periodically. Even if a projector is connected to a PC via
wireless, if the projector doesn’t detect the beacon for 11b signal for a
certain period (30 – 60 seconds) from the PC , the projector judges that
there isn’t any PC using the11b signal in the network and switches to
communication with11g (default) signal. On the other hand the PC still
tries to communicate with 11b. As a result, the wireless connection
between the projector and the PC drops.
Solutions to this problem:
a. Establish a wireless communication between the PC and
projector via 802.11a signal.
Windows OS
•Due to a limitation of the module VLC for the Movie Sending mode
of the IM-X4 version projectors, when IM-X4 projectors display
MPEG2 and WMV images in Movie Sending mode via NSC V2.40,
fast-forward and rewind functions cannot be used. When IM-X3
projectors display MPEG2 via NSC V2.40, fast-forward and rewind
functions can be used.
Windows Vista OS
•Multi screen display function cannot be used
•Virtual display driver cannot be installed in PC.
•When UAC (User Account Controls) screen is being displayed, the
projected image pauses.
•The Motion picture of Windows photo gallery cannot be projected in full-
screen mode.
•Still images and motion pictures from Windows Media Center cannot be
projected in full-screen mode.
•Since NS Connection can capture Layered windows, the tool bar of NS
Connection is projected.
•
•
•When projecting images via NS Connection, mouse cursor might blink
depending on PC specification.
Macintosh OS
In case of uninstalling NSC V2.20 or later version, it is
possible to uninstall by following 2 methods.
- Delete by installer exclusively for NSC version which you
want to uninstall.
For example, when you want to uninstall NSC V2.40, you need
to use installer for NSC
V2.40. NSC V2.20 and later version can not be uninstalled
automatically by different
version installer.
- Delete manually.
System Requirements:
Windows 2000 SP4/ XP Home Edition/ XP Professional(32bit)
/Vista SP1 Home Basic / Home / Premium / Ultimate / Business
/ Enterprise(32bit) Mac OS X 10.3 minimum, OS
10.3.9/10.4.5/10.5.1 recommended
OS
Windows: Mobile Pentium III 1.2GHz at least (Pentium
M1.6GHz at least recommended)
Mac: Power PC G3 900MHz at least recommended
CPU
Memory At least 256MB (At least 512MB recommended)
Available hard disk
space At least 20MB
Display Minimum- VGA(640×480), Maximum- UXGA (1600 x 1200)
16-bit color or more
Obtaining the Update:
Download epson13123.exe from www.epson.com to the version 2.50 update for NS
Connection.
The files are extracted and copied to C:\EPSON\epson13123_EMP_NS_Connection_251.
The user should be directed to this folder to find the bulletin. The program will automatically
install after the download file is extracted.
Note: on the Mac, the extraction process copies the epson13124_EMP_NS_Connection_251
folder to the desktop. The program and bulletin are inside this folder. The user will double-click
on NSCv2.51_Installer to start the installation process.
Software Upgrade History:
Version Release date Remarks
1.00 December 25,
2002 New release
1.10 January 1, 2003 Release for PowerLite 7850p
1.20 September 10, Improved the transfer rate specification for PowerPoint
Page 5 of 8
PSB.2009.06.002
2003 images
1.30 May 31, 2004 Support added for WPA and LEAP
1.31 June 18, 2004 Improved screen problem issue
1.32 January 18, 2004 Improved the internal function of connecting to the projector
1.40 April 1, 2005 •Addition of Presentation Mode and Interruption
Prevention function
•Able to present with video set for 32 bit color
•Function improvement with Excel and PowerPoint
•Improved ESSID search lockup prevention when
certain LAN adapters and drivers are used
2.00 2006/06/20 •Addition of multi screen display function
•Addition of movie sending mode
•- Improvement of connection and usability
2.10
2006/12/08 •Improvement in the ability to search projectors by
Automatic Search. (For Windows)
•Improvement in the operability of choosing projector.
•Improvement in operability and visibility of “Connect”
button.
•Preventing Virtual Display from being used as primary
display.
•Improvement in the ability of image processing speed.
(For Mac)
•- Change the packet size for a connection request
command used by Quick connection.
2.20 2006/05/29 EMP NS Connection V2.20 supports Windows Vista (Home
Basic
/Home Premium/Ultimate/Business/Enterprise).
2.30 Nov. 27, 2007 •Supported picture transfer for EMP-1825
•Improved wireless search and connection abilities.
•- Added video format supporting movie sending mode
2.40 Mar. 24, 2008 •EMP NS Connection V2.40 supports Windows Vista
Service Pack 1
•- Supports 24 languages
2.50 Jun.2,2008 Supported image transfer and virtual display of 1280 x 768
•Changed the operation method to prevent NS
connection from being blocked by Windows Firewall
Added another wireless LAN utility that NS connection
supports
2.51 Feb.9,2009 - Addition of supported models (PowerLite-85/825/826W)
- Addition of supported languages
- Addition of troubleshooting function (Only for Windows)
[Exhibit 1] Wireless LAN client list that NSC V2.30 and V2.40 stops their service
process
Page 6 of 8
PSB.2009.06.002
Manufacturer
Name Adapter Name Wireless LAN Utility
Name
D-Link Air Plus XTREMEG DWL-G650 D-Link AirPlus
XtremeG Utility (CD)
NETGEAR WN511T Smart Wireless Utility
Ver.1.1.5.9(CD)
BUFFALO Buffalo all products Client Manager 3
Ver.1.2.10(Web)
IBM ThinkPad products Access
Connection(Web) *1
Ver.4 or later
IBM ThinkPad products Access
Connection(Web) *1
Ver.3.71
Logitec Logitec LAN-WAG/U2 Wireless
LAN Adapter Logitec Wireless LAN
Client Utility
Linksys Wireless-G Notebook Adapter
v.5.0 WPC54G-JP setting
utility
NETGEAR WG511AJP NETGEAR WG511A
Smart Wizard
Ver3.2.3.306
NETGEAR WGM511 NETGEAR SMART
WIZARD -Wireless
Assistant WGM511 Ver
1.0.0.7
NETGEAR WPNT511 NETGEAR WPNT511
SMART WIZARD
Ver1.1.3.0
Linksys WPC300N Wireless-N Notebook
Adapter Wireless
Network Monitor v1.05
Linksys WPC54G Wireless-G Notebook
Adapter Wireless
Network Monitor Ver
3.1
Linksys WPC54GX4 Wireless-G Notebook
Adapter with SRX400
Setup Wizard V1.1
Linksys WUSB54GP Wireless-G Portable
USB Adapter WLAN
Monitor v1.05
Linksys WUSBF54G Wireless-G USB
Adapter with Wi-Fi
Finder
Supported by V2.30
NETGEAR WG511 v2
Page 7 of 8
PSB.2009.06.002
Linksys WPC54GX Wireless-G Notebook
Adapter With SRX
Wireless Network
Monitor v. 1.2
Supported by V2.40 Linksys WUSB54GSC Compact Wireless-G
USB Adapter Wireless
Network Monitor v1.05
Supported by Quick
Wireless
Connection V.1.00 /
NSC V2.50
Atheros Atheros Client Utility
Supported by Quick
Wireless Connection
v1.02 / NSCv2.51
Broadcom BCM4311 / BCM2050 Broadcom Wireless
Utility
NETGEAR WN511B NETGEAR WN511B
Smart Wizard Utility
NETGEAR WG111v3 NETGEAR WG111v3
Smart Wizard Utility
NETGEAR wn111 NETGEAR WN111
Smart Wizard Utility
NETGEAR WUSB600N Linksys Wireless
Network Monitor
PLANEX GW-US300MiniW PCI GW-US300MiniW
Utility
*1: Because Access Connection service stops, power display of Power Manager becomes
invalid.
Page 8 of 8
PSB.2009.06.002
EPSON PRODUCT SUPPORT BULLETIN
Date: 04/20/2009 Originator: JAM
PSB #: PSB.2009.06.001 Authorization:
Reference: TI 09-05e Rev. A/B Total Pages: 5
Product(s): PowerLite 735c / Cinema 500 / 737c / 745c / 755c / 765c / 830p / 835p /
1705c / 1715c / 6100i / 6110i / 7800p / 7850p / 7900NL / 8300i / 8300i with
EasyMP.net module / 9300NL / 1815p / 1825 / 822p / 83c / 822+ / 83+ /
G5000 / Pro G5150 / Pro G5350 / Pro G5200W / 1725 / 1735W / 400W /
410W / 84 / 85 / 825 / 826W
PowerLite 61p / 81p / 82c / 821p / 1810 / 260d (Latin America) / 280d (Latin
America) with TCP/IP to Serial converter
Subject: Release of EMP Monitor for Windows version 4.30
This bulletin was created to inform you of the release of the new version 4.30 of the Epson
EMP Monitor software utility.
Description of Change:
Improvements have been made to the EMP Monitor software utility.
Note: For the PowerLite 61p / 81p / 82c / 821p / 1810 / 260d (Latin America) / 280d (Latin
America) models, a serial to TCP/IP conversion adapter is necessary. The function of Auto
Update does not work for these models. You need to manually click on refresh to get an
updated status of projectors.
Reason:
The improved points of version 4.30 are as follows:
Application EMP Monitor
Version
upgraded Version 4.22 ÆVersion 4.30
Improved
points (1) Addition of 7 new languages
-Indonesian, Croat, Slovak, Bulgarian, Malay, Vietnamese, and
Hebrew
Existing 27 languages
-Chinese (Traditional), Netherlands, Danish, Polish, Hungarian,
Czech, Romanian, Slovene, Norwegian, Swedish, Finnish, Russian,
Ukrainian, Greek, Turkish, Arabic (Windows NT4 does not support),
English, Japanese, French, German, Italy, Spanish, Portuguese,
Chinese (Simplified), Korean, Catalan, Thai
Page 1 of 4
PSB.2009.06.001
(2) Addition of Input Source (Only PowerLite 84 / 85 / 825 / 826W)
Previous version of EMP Monitor included USB Display, USB and LAN as
one source: EasyMP.
The input source buttons for USB display, USB, and LAN are available as
separate input sources as shown below:
- Old version - EMP Monitor V4.22
EMP Monitor V4.22
- New version - EMP Monitor V4.30
EMP Monitor V4.30
.
(3) New feature for the PowerLite 84 / 85 / 825 / 826W.
Displays projector’s serial number in the Menu settings
-The projector’s serial number is now displayed in the projector’s
menu under “info”,
-EMP Monitor can also display the projector’s serial number as
shown below:
Page 2 of 4
PSB.2009.06.001