Epson DS-770 II User manual

User's Guide
Product Features
Scanner Basics
Specications of Originals and Placing
Originals
Basic Scanning
Maintenance
Solving Problems
NPD6413-00 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................8
MarksandSymbols.........................8
DescriptionsUsedinthisManual...............8
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions.........................11
RestrictionsonCopying.....................12
Product Features
Paper Protection to Reduce Damage to the
Originals................................14
NoticationofDirtontheSensor..............14
Double-Feed Detection Feature with Selectable
StopTiming..............................14
High-Quality Scanning with Automatic
DocumentDetection.......................15
Scanner Basics
PartNamesandFunctions...................18
ButtonsandLightsontheControlPanel.........20
Buttons...............................20
Lights................................21
ErrorIndicators.........................22
InformationonApplications..................22
Application for Scanning Documents
(Document Capture Pro / Document Capture). . 22
Application for Controlling the Scanner
(EpsonScan2)..........................23
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 23
Soware for Managing Devices on the
Network(EpsonDeviceAdmin).............24
Application for Creating Driver Packages
(EpsonNetSetupManager).................24
Option Items and Consumables Information. . . . . . 24
CarrierSheetCodes......................24
RollerAssemblyKitCodes.................25
CleaningKitCodes......................25
FlatbedScannerDockCodes...............26
Specications of Originals and
Placing Originals
SpecicationsofOriginals................... 28
General Specications for Originals being
Scanned.............................. 28
Types of Originals that Require Attention. . . . . . 31
Types of Originals that Must Not be Scanned. . . .32
PlacingOriginals..........................33
StandardSizeOriginals................... 33
LongPaper............................ 39
PlasticCards...........................41
LaminatedCards........................45
LargeSizeOriginals......................47
IrregularShapedOriginals.................50
Photographs........................... 53
Envelopes.............................56
MixtureofOriginals......................59
Basic Scanning
ScanningUsingaScannerButton..............63
ScanningfromaComputer...................63
Scanning Using Document Capture Pro
(Windows)............................ 63
Scanning Using Document Capture (Mac OS). . . 70
ScanningUsingEpsonScan2...............76
Advanced Scanning
SettingaJob..............................83
Creating and Registering a Job (Windows). . . . . 83
Creating and Registering a Job (Mac OS). . . . . . .89
Assigning a Job to the Scanner Button
(Windows)............................ 90
Assigning a Job to the Scanner Button (Mac OS). 90
Scanning Dierent Sizes or Types of Originals
OnebyOne(AutomaticFeedingMode).........91
Various Scanning Settings for Document
CapturePro(forWindowsOnly)..............92
Dividing documents using a specied
numberofpages........................ 93
Dividing documents using blank sheets of paper. 95
Creating and saving folders using the barcode
characterinformation.................... 99
4

Creating two levels of folders using two types
ofbarcode............................103
Saving les with le names using the barcode
characterinformation....................107
Creating and saving folders using OCR
characters............................ 112
Saving les with le names using OCR
characters............................ 117
Creating and saving folders for each form. . . . . 124
Useful Features
Setting the Glass Surface Stain Detection Feature. . 131
SettingtheDocumentProtectionFeature....... 132
Setting the Operation When a Double-Feed is
Detected...............................133
Using the Flatbed Scanner Dock
AbouttheFlatbedScannerDock..............136
Part Names and Functions of the Flatbed
ScannerDock......................... 136
ScanningfromtheScannerGlass........... 137
NotesonUsingtheFlatbedScannerDock.....139
Maintenance..........................143
Troubleshooting for the Flatbed Scanner Dock. 145
Maintenance
CleaningOutsidetheScanner................148
CleaningInsidetheScanner.................148
Resetting the Number of Scans Aer Regular
Cleaning.............................152
ReplacingtheRollerAssemblyKit.............154
Resetting the Number of Scans Aer
ReplacingtheRollers....................158
EnergySaving...........................160
TransportingtheScanner...................161
UpdatingApplicationsandFirmware..........161
Solving Problems
ScannerProblems........................ 164
ScannerLightsIndicateanError............164
eScannerDoesNotTurnOn............ 164
ProblemsStartingScanning.................164
CannotStartScanningfromComputer.......164
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 165
Multiple Originals Are Fed (Double Feed). . . . . 165
Removing Jammed Originals from the Scanner. 166
e Original Jams in the Scanner Frequently. . . 167
Paper Protection Does not Work Correctly. . . . 168
eOriginalsGetDirty..................168
Scanning Speed Slows Down when Scanning
Continuously..........................168
ScanningTakesaLongTime...............168
ScannedImageProblems...................169
Straight Lines Appear when Scanning from
ADF................................ 169
GlassDirtAlertDoesNotDisappear.........169
Colors Are Uneven in the Scanned Image. . . . . 169
Expanding or Contracting the Scanned Image. . 170
Oset Appears in the Background of Images. . . 170
ScannedImageorTextisBlurred........... 171
Moiré Patterns (Web-Like Shadows) Appear. . . 171
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................172
CharacterisnotRecognizedCorrectly........172
Cannot Solve Problems in the Scanned Image. . 173
Uninstalling and Installing Applications. . . . . . . . 173
UninstallingYourApplications.............173
InstallingYourApplications...............175
Technical Specications
General Scanner Specications...............177
DimensionsandWeightSpecications......... 178
ElectricalSpecications.................... 178
ScannerElectricalSpecications............178
AC Adapter Electrical Specications.........178
EnvironmentalSpecications................179
FlatbedScannerDockSpecications...........179
SystemRequirements......................179
Standards and Approvals
Standards and Approvals for European Models. . . 182
Standards and Approvals for U.S. Models. . . . . . . .182
Where to Get Help
TechnicalSupportWebSite..................184
ContactingEpsonSupport..................184
BeforeContactingEpson................. 184
HelpforUsersinEurope..................184
HelpforUsersinTaiwan..................184
HelpforUsersinSingapore............... 185
HelpforUsersinailand................ 185
HelpforUsersinVietnam................ 186
HelpforUsersinIndonesia................186
HelpforUsersinHongKong.............. 188
5

HelpforUsersinMalaysia................ 188
HelpforUsersinIndia...................189
HelpforUsersinthePhilippines............189
6

About This Manual
IntroductiontotheManuals...........................................8
MarksandSymbols..................................................8
DescriptionsUsedinthisManual....................................... 8
OperatingSystemReferences...........................................8

Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual > Operating System References
8

❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual > Operating System References
9

Important Instructions
SafetyInstructions................................................. 11
RestrictionsonCopying............................................. 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
11

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
12

Product Features
PaperProtectiontoReduceDamagetotheOriginals........................ 14
NoticationofDirtontheSensor...................................... 14
Double-FeedDetectionFeaturewithSelectableStopTiming...................14
High-QualityScanningwithAutomaticDocumentDetection..................15

Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Related Information
&“Setting the Document Protection Feature” on page 132
Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Related Information
&“Setting the Glass Surface Stain Detection Feature” on page 131
Double-Feed Detection Feature with Selectable Stop
Timing
When multiple documents are fed during scanning, the double-feed detection feature will stop scanning. When a
double-feed is detected, you can select between stopping the scan immediately or stopping aer ejecting the
document.
Product Features > Double-Feed Detection Feature with Selectable Stop Timing
14

For example, when scanning slips attached to sheets of paper, selecting Aer Eject detects a double-feed and stops
aer ejecting the paper, but allows you to continue scanning.
Related Information
&“Setting the Operation When a Double-Feed is Detected” on page 133
High-Quality Scanning with Automatic Document
Detection
You can set Color/Black & White automatic detection as well as Color/Grayscale automatic detection according to
the document and application being used.
When set to Color/Grayscale automatic detection, you can attain high-quality images by scanning monochrome
documents that include gures and tables in grayscale.
Color/Black & White
Color/Grayscale
Product Features > High-Quality Scanning with Automatic Document Detection
15

Related Information
&“Application for Controlling the Scanner (Epson Scan 2)” on page 23
Product Features > High-Quality Scanning with Automatic Document Detection
16

Scanner Basics
PartNamesandFunctions............................................18
ButtonsandLightsontheControlPanel..................................20
InformationonApplications..........................................22
OptionItemsandConsumablesInformation..............................24

Part Names and Functions
Front
AADF (Automatic Document Feeder) Feeds loaded originals automatically.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
DInput tray extension
EOutput tray Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
FOutput tray extension
GStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Back
Scanner Basics > Part Names and Functions
18

ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CDC inlet Connects the AC adapter.
Inside
ACover open lever Pull the cover open lever and open the scanner cover.
BScanner cover Pull the cover open lever and open the scanner cover when
cleaning inside of the scanner and removing jammed paper.
CPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
DSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 148
&“Replacing the Roller Assembly Kit” on page 154
Scanner Basics > Part Names and Functions
19

Buttons and Lights on the Control Panel
Buttons
APower button Turns the scanner on or o.
BDouble feed detection skip button Normally, an error occurs when detecting double feeds
when loading envelopes, plastic cards, originals with labels
or stickers, and so on. Press the button before scanning
to skip this error once (one sheet). The light is on when this
is enabled. Follow the steps below to restart scanning when
a double feed error has occurred (the error light ashes).
1. Open the scanner cover, and then remove the originals.
2. Close the scanner cover, and then press the button.
3. Load the originals.
4. Restart scanning by pressing the start button or the
software button.
CSlow mode button Slow down the feeding speed when scanning. The light is on
when this is enabled.
Press this button in the following situations:
❏when originals jam frequently
❏when loading thin originals
DStop button ❏Cancels scanning.
❏Finishes Automatic Feeding Mode.
EStart button ❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
Related Information
&“Placing Plastic Cards” on page 42
Scanner Basics > Buttons and Lights on the Control Panel > Buttons
20