ERA TOUCHKEY User manual

Communications Module
INSTALLATION AND USER GUIDE
FOR THE
HOMEOWNER
Use of TouchKey Communications module for remote unlocking requires the additional TouchKey Communication module and a separate ERA Smart Hub.

Here if you need us
Your ERA product is designed to be up and running in
minutes, but if you do need help there are lots of handy
videos and information available on our website.
Or contact us for further assistance or support.
Visit eratouchkey.com
or call us 0345 646 1487
Welcome to ERA Smart Home,
a complete ecosystem for home security.
Visit eratouchkey.com to find out how to combine
TouchKey with the ERA Smart Home series of home
security devices. Including a smart alarm system, video
doorbell, and indoor and outdoor cameras.
When closing the door, all locking points automatically
secure the door, there is no need to deadlock with a key.
To exit from inside, simply use the internal thumbturn.
!
IMPORTANT

The ERA TouchKey Communications Module is compatible with the ERA
TouchKey Smart Handle and the ERA Smart Hub. It allows communication
from your ERA Smart Hub to your ERA TouchKey handle to allow remote
unlocking via the ERA Smart Home app.
Please note: to use the ERA TouchKey Communication Module, you will
need the ERA TouchKey Smart Door Solution and an ERA Smart Hub
(available to purchase separately).
If you don’t already have the ERA TouchKey Communication Module installed,
then in the ERA Smart Home app, the remote unlocking icon (within the
Smart Locks dashboard or the Hub dashboard) will be greyed out.
If you click the unlock icon, you will see the default error message displayed:
“You need a TouchKey and TouchKey Communications Module to use this
feature to unlock your door remotely.”
Product Overview
TouchKey
Smart Locks
You need a TouchKey and TouchKey
Communications Module to use this
feature to unlock your door
remotely.
OK
1

Getting To Know Your Product
TouchKey Communications
Module
ERA Smart Hub
(available to purchase
separately) TouchKey (Internal
Handle)
2

Installing Your TouchKey Communications Module
Select TouchKey Communications
Module from the menu.
Open the antenna cover on your
internal TouchKey handle.
Connect the Communication Module
to the Communication Port. Please
ensure that the pins are slotted into
place carefully to avoid damage.
Open the ERA Smart Home app,
go to the Alarm Hub dashboard
and click the “+” to add.
4.
1. 2.
3.
Siren
WindowSense
Touch Keypad
TouchKey Communications Module
Please ensure prior to installing the TouchKey Communications Module that
you have purchased and installed an ERA Smart Hub. Once installed, then
follow the below installation details for the Communications Module.
3

Using your smartphone, scan
the QR code on the TouchKey
Communications Module or enter
the 9-digit Device ID.
Name your device and select
TouchKey from the drop down, click
“Add”. Your Communications Module
has now been added.
If you have not enabled the correct
setting and try to use the icon to
remotely open your door, you will see
an error message.
5. 6.
7.
Sync My Data
Disable Bluetooth
Voice Unlock
TouchKey Communications Module
On the TouchKey dashboard,
connect to your lock. Then in
“Settings” enable the TouchKey
Communications Module.
Add TouchKey Comms Module
Device ID
Device Name
Select Smart Lock from List
8.
TouchKey
Smart Locks
Your ERA TouchKey
Communications Module is
disabled. Please enable it in your
TouchKey settings before remotely
opening your TouchKey.
OK
4

Once enabled, you can unlock your TouchKey using the ERA Smart Hub
remotely. How to they do this?
7.
Specification
Communication
Operating Temperature
Residual power consumption in sleep mode
(standby current)
Emitting Distance (Wireless sending
distance
Dimensions
868 FSK wireless communication.
10°C ~ +50°C
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??
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5

Customer Helpline: 0345 646 1487
eratouchkey.com
ERA Home Security Ltd
Valiant Way, Wolverhampton,
West Midlands, WV9 5GB
Things to remember
Please ensure that for peace of mind you take the key override with you
when leaving the house, or leave in a secure key box at the property.
The door automatically locks on closing, please ensure you have the ability
to open your TouchKey via keyless entry or with the key before closing.
If you experience any problems with your door, please contact your
installer. Or if you need any help setting up or operating TouchKey please
contact our customer helpline.
In the unlikely event you should be locked out of your property and don't
have your key, we would advise speaking to a local locksmith.
Issue 1 March 2023
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IMPORTANT
Data Protection
ERA is committed to processing your personal data in compliance with all applicable data protection laws. For more information
regarding how we process your personal data, please see our privacy policy at eratouchkey.com or it is available from us on request.