Ergomotion STOW User manual

STOW Adjustable Base Storage Bed
Owner's Manual

Safety Precautions and Usage Statements
Shroud Installation Parts (Found in Shroud Carton)
Adjustable Base Parts (Found in Adjustable Base Carton)
Base Overview
Electronic Overview
STOW Shroud Assembly
STOW Adjustable Base Installation
Remote Control
Remote Control Pairing
Battery Backup Strap
Troubleshooting
Warranty
3
6
7
8
9
10
13
17
18
19
20
21
Content
Contact
1-888-550-3746
[email protected]
ergomotion.com

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Attention: Important Safety Disclaimers
Read all instructions before using your adjustable
base. Save these instructions.
SAFETY
STOW WEIGHT LIMITS:
Do not use a mattress exceeding 120 lbs (54 kg). The gas
struts are not rated to support a mattress exceeding this weight.
Overloading the storage base could cause it to rapidly close
and cause serious harm or bodily injury.
TO REDUCE THE RISK OF SHOCK, BURNS, FIRE OR
INJURY:
For optimal safety and operation, plug bed base into a surge
protector (not included). The bed base should only be
plugged directly into a wall outlet or surge protector (strongly
recommended). Always unplug the base from the electrical
outlet before servicing any part of the base. To reduce risk
of electric shock, unplug the base before cleaning. To safely
disconnect, ensure the base is in a flat position with all motors
off, and unplug from power source. Keep the power cord away
from heated surfaces.
Discontinue use of the bed base and contact a qualified service
center if: it has a damaged cord or plug, it is not working
properly, or it has been exposed to water. Only use this bed
base for its intended use as described in this manual. Do not
use accessories/attachments that are not recommended by the
manufacturer. Close supervision is required when the bed base
is used by or near children, convalescents, disabled persons or
pets. Improper connection of the equipment can result in the
risk of electrical shock, electrical fire or faulty operation of this
bed base. If the plug does not fit your outlet, contact a qualified
electrician to install a suitable outlet. Unauthorized modification
or failure to use a wall outlet or surge protector could void the
electrical portion of your warranty.
CHILDREN AND PETS:
Immediately dispose of all packing materials as it may pose a
smothering risk to small children and pets. To avoid injury, it is
not advised to allow children and small pets to play on or under
the bed. Children should not operate the bed base without
adult supervision.
PACEMAKERS:
Some products contain Neodymium MAGNETS which may
interfere with devices such as pacemakers, ICD’s and any
other device sensitive to magnetic fields. It is STRONGLY
recommended that owners of such medical devices consult
their physician prior to using products that contain Neodymium
MAGNETS. It is also possible that some pacemakers may
falsely interpret the optional massage feature vibrations as
movement/exercise. This is a common occurrence with any
product that creates a vibrating movement and may affect the
pacemaker. Please consult your physician before using the
massage feature.
IN-HOME USE AND HOSPITAL STANDARDS:
Ergomotion adjustable bed bases are designed solely for in-
home use. This base was not designed as a hospital bed and is
not designed to meet hospital standards. Do not use this base
with TENT TYPE oxygen therapy equipment or near explosive
gases.
ADDITIONAL SAFETY FEATURES
Casters (optional leg accessory) are equipped with locking
wheels to prevent unwanted movement. Even when locked and
unable to roll, it is possible for the casters to slide. Free release
head and foot motors are designed to lower the mattress by
retracting only with gravity, never pulling downwards, which
minimizes pinch points.
SAFETY FEATURES
Manual operation – If something gets caught in the platform
when flattened, you can manually raise the platform up by lifting
at both the head and foot to relieve pressure and allow for
release.
Child-lockout – This remote control is programmed with a child-
lock safety feature. Information can be found on the remote
control pages.
Emergency stop – Stop the motion of the platform by pressing
any button on the remote control.
Power outage – Use the “Emergency Battery Backup Strap” as
a temporary power source to get the base to a desired position.
Instructions on how to operate the Battery Backup Strap are on
the Emergency Battery Backup page(s).
LIFTING/LOWERING MECHANISMS
The lift/lower feature will emit a minimal humming sound
during operation. This is normal. During operation, the lift arm
wheels make contact with the platform support of the base. This
contact may result in metal on metal or metal on plastic contact.
This applies slight tension on the moving components and
resonance is reduced to a minimum level. If excessive noise or
vibration is experienced, reverse the movement action (up or
down) of the base with the remote control. This should realign
the base’s activating mechanisms to the proper operational
Safety precautions and usage statements

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position. In normal base operation, the wheels which allow
the bed to maintain its distance from the wall, will make contact
with the steel platform supports of the base creating a contact
noise. When entering, exiting or shifting weight on the base,
this contact noise may be audible as the wheels make contact.
This is normal.
MATERIALS
Ergomotion adjustable bases are constructed from various
materials including woods, metals, plastics and fabrics. Tension,
pressure or movement applied to the frame, platform or shroud
through general use may create an audible sound.
TOLERANCE
All Ergomotion adjustable foundations, depending on make and
model, are designed and manufactured to perform and function
within designated quality control parameters. Bases are subject
to meticulous and rigorous inspections during the quality control
process to ensure bases will operate within these standards
during normal operating use. Normal operating use is defined
as the following: Adjustable foundation is to be operated with
a mattress and load. Testing procedures require lifetime cycle
tests with up to 120kg distributed load. The angle (designated
“a” in figure 1) between the back section and the flat section for
various configurations of the mattress support platform shall be
± 3°, which translates to a tolerance of up to 1 ½”.
The angle
(designated
“B” in figure 1)
between the flat
section and foot
section for various
configurations
of the mattress
support platform shall be ± 3°, which translates to a tolerance
of up to ¾”. Any adjustable foundation deemed to be within
these allocated tolerances is considered to have met the
manufacturer’s quality control standards.
THAT “NEW PRODUCT” SMELL:
Some people notice a slight odor to their new adjustable
base—this can come from our material manufacturing process.
This smell is normal and usually disappears before the product
reaches you. Sometimes, however, this smell may still be
noticeable. It usually disappears after a few weeks, providing
adequate ventilation of the product and the environment.
BREAK IN PERIOD:
You can speed up the break-in period by simply spending
time in the adjustable bed through activities such as reading,
watching TV or playing with the kids or grandkids. The extra
movement will help the adjustable base respond to weight and
temperature changes. Some of the materials in our adjustable
bases such as the woods, metals and plastics used in the
platform, frame and components are sensitive to moisture
content and temperature and may make sounds in colder
environments.
WEAR AND TEAR:
Wear and tear is damage that naturally and inevitably occurs as
a result of normal use or aging.
FABRIC CARE:
To prolong the life of your fabric, protect from direct sunlight
whenever possible. For spot cleaning, wipe area with a light
damp sponge or vacuum with a soft brush attachment to remove
particles. Keep at a minimum of 30cm (12 inches) away from
direct heat sources. For a deeper cleaning, blot liquid spills with
a clean dry cloth. Wipe with a clean cloth dampened with warm
water. Do not wet excessively. A soft bristle brush may be used
to remove ingrained soil. Avoid scratching by gentle brushing.
Wipe with a clean cloth dampened with warm water to remove
residues. Dry in shade away from direct heat. If persistent marks
remain visible after cleaning, seek professional advice.
PRODUCT RATINGS:
The lift motors are not designed to operate continuously
for more than [2] minutes in an [18] minute time period or
approximately 10% duty cycle. Attempting to circumvent or
exceed this rating will shorten the life expectancy of the product
and may void the warranty. The massage motors are not
designed to operate continuously for more than 30 minutes at a
time. Please allow the massaging system to rest for 30 minutes
after automatic massage shut off before restarting.
ADJUSTABLE BASE WEIGHT LIMITS:
This product is not rated to support weights exceeding 750 lbs
(340 kg). This product is not rated to support weights in excess
of 340 kg inclusive of the mattress and bedding. The base will
structurally support this weight, provided it is evenly distributed
across the bed base. The adjustable base is not designed to
support or lift this amount in the head or foot sections alone.
Exceeding this weight restriction could damage the bed and/or
cause injury and will void the warranty.
Safety precautions and usage statements

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IMPORTANT DO’S AND DON’TS
DO:
• Plug your adjustable base into a power surge protector.
• Evenly distribute weight when sleeping in a split setup.
Uneven distribution of weight can cause the base to raise
unevenly.
• Call Customer Service for any technical issues. Do not
try to force the base down, this can damage the motors or
frame.
• Use mild soap and water to clean your adjustable base if
staining occurs.
• Keep in mind that adjustable bases are recommended to be
used with adjustable friendly mattresses
• Lower to the flat (horizontal) position after use and in
between presets.
• Register your warranty as soon as your adjustable base has
been delivered.
DON’T
• Sit on corners/edges of base, this may warp the frame,
struts or foam.
• Tilt the base on its side. This can damage the legs and/or
leg screws.
• Stand or jump on the adjustable base at any time, this can
damage the frame and motors.
• Drag the base to move it. Dragging the base could
damage the frame, strip the nut/bolts or break the legs.
Purchase castors if you plan on moving your base routinely.
• Enter and exit the adjustable base with the head and/or foot
in the articulated position. Enter or exit your adjustable in
the flat (horizontal) position.
• Tinker with or modify base. This will void the warranty.
• Press down on the head or foot while actuated can
damage frame and motors.
• Use a mattress that exceeds 120 lbs (54 kg).
• Open the storage compartment unless the bed is
unoccupied.
FCC Compliance:
NOTE: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Safety precautions and usage statements

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Always use two people when setting up the base.
Shroud Installation Parts (Found in Shroud Carton)
A) Bottom panel head & foot x2
B) Corner support bracket x4
C) Head shroud section (marked H)
D) Bottom panel middle x2
E) Left shroud section
F) Right shroud section
G) Foot shroud section
H) Support beam
I) Crescent wrench
J) Hex key
K) Felt bumper pads x6
A. B.
C. D.
E. F.
G. H.
I. J.
K.

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A) Remote control
B) Retainer bar
C) Power supply
D) Power cord
E) Battery backup strap
F) M8 Buttonhead Screw/Washers/Nut Set x8
G) Channel bracket x2
H) Crescent wrench
I) M8 Hex key
J) Cotter pin
K) Prop rod
L) M10 buttonhead screws x 4
M) M10 Hex key
A)A) B) C) D)
E) F) G) H)
I) J) K) L)
M)
Before discarding the packing materials, ensure all the parts are accounted for. All electron-
ics and components that need to be installed are located in boxes under the base or at-
tached to the frame.
Adjustable Base Parts (Found in Adjustable Base Carton)

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Base Overview
Foot Motor
Head Motor
Control Box
Underbed
Lighng
Prop Rod
USB A+C USB A+C
Channel
Bracket

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Remote Control
Battery Backup Strap
Not to scale. For illustration purposes only.
Read all instructions before beginning installation.
Electronic Overview
Control
Box
Head Motor
Foot Motor
Power Cord
Power Supply
Underbed Lighting
USB A+C
Input Cord
HEAD
FOOT
POWERM ULTIFUNCTION

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STOW Shroud Assembly
Remove the nut and one washer from the stud pictured below.
Then install the air rod on the stud and replace the washer and nut. Tighten the nut until it contacts the air
rod. Do not overtighten. Do this for each side.
Remove the orange zip ties and bubble wrap from the air rods. Do this for each side.
3
3
2
Take the head, foot, and side shroud sections out of the carton.
1

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Arrange the head, foot, left and right shroud sections in the proper orientation. Slide the slotted corner
brackets over the partially installed screws (may need to loosen for install) on the head shroud section
(marked H). Repeat for all four corners, then tighten both screws in each corner using the M8 hex key.
4
Slide all four corner support brackets over the (4) partially installed screws (may need to loosen for install)
in each corner. Use the M8 hex key to tighten the screws.
Install the support beam (may need to loosen screws for install). Tighten all screws with the M8 hex key.
5
6
STOW Shroud Assembly

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Remove adhesive on felt bumper pads and insert pegs into holes on each corner support bracket and
center rest.
Install all four bottom panels. Note: Panels with corner cutouts should align with the corners of the
shroud. To install the head bottom panel, slide under the gas strut assembly.
Shroud assembly is complete. Continue to the next page for adjustable base installation.
7
8
STOW Shroud Assembly

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STOW Adjustable Base Installation
Place the bed base box in a desired location with the bottom of the box facing up. Remove the binding
straps and packing materials, making sure not to puncture the box with any sharp objects.
Remove the bed base from the box. Unfold the bed making sure to keep the underside of the base facing
up.
Important: In order to keep base from folding during use, install the channel bracket across the hinge
on both sides of the frame using the included M8 buttonhead screws, washers, and nuts. All 8 screws
should be firmly installed and tightend before continuing assembly.
1
2
3
Partially install 2 of the 4 included M10 buttonhead screws. These will be used help connect the base to
the shroud.
4

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Use two capable people to lift the adjustable base into alignment with the gas strut assembly. Note: The
two partially installed M10 screws should insert into the keyway holes on the gas strut assembly.
5
STOW Adjustable Base Installation
Important: Install the remaining two M10 screws and be sure to fully tighten all four M10 screws before
use.
6

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Install the prop rod. The prop rod is used as a secondary safety device that can be rotated downwards to
secure the STOW in an open position. Secure it in place with the provided cotter pin.
Uncoil Input Power Cord (connected to Control Box's power port) and plug into Power Supply.
Uncoil the Power Cord and connect to the Power Supply. Place Power Supply on the ground and extend
from the base. Ensure that the Power Supply and all attached cords are directed toward the desired Surge
Protector. Note: Power Supply should be placed out of the storage bed.
Plug the power cord into a power source. A surge protector is recommended.
7
8
9
10
STOW Adjustable Base Installation

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Ensure batteries are correctly installed in the back of the remote. Test remote control functions to verify
proper setup before placing mattress on base. Return the base to a flat position before placing the
mattress on top.
13
Locate the battery backup strap and install (2) 9V Alkaline batteries (not included). Store the strap in a
convenient location in case of an emergency power outage. For operating instructions see page 19.
11
Install mattress retainer bars by inserting both ends of the retainer bar into the holes on the platform, and
then lock the plastic snaps from under the bedplate to secure the mattress retainer bar.
12
STOW Adjustable Base Installation
STOW setup is complete.

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A. Head Articulation: Raises and lowers the head
end of the
adjustable base.
B. Foot Articulation: Raises and lowers the foot
end of the
adjustable base.
C. Zero-G®: Preset position that adjusts your legs
to a higher level than your heart helping to re-
lieve pressure off the lower back and promote
circulation.
D. Flat: Return the adjustable base to a flat posi-
tion.
The remote control arrives paired to the adjustable base. Three (3) AAA batteries are
required to operate the remote.
REMOTE FUNCTIONS
CHILD SAFETY LOCK
B
!
Remote Control
A
C
D
ACTIVATE CHILD LOCK: DEACTIVATE CHILD LOCK:
Press and hold FLAT and HEAD
UP buttons for 3 seconds. When
the backlight on the remote flashes
2 times, that means the lock is
completed.
When a button is pressed in Child
Lock mode, the backlight on the
remote will flash twice.
Press and hold FLAT and FOOT
UP buttons for 3 seconds. When
the backlight on the remote flashes
2 times, that means the unlock is
completed.
The remote will now operate normally.

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PAIR
button
Power Cord
The original remote that comes in the box is already paired to the adjustable base. No
further action is required. In the event that the remote is not paired with the base, follow
the steps below.
Unplug the Power Cord from your power outlet.
Wait 1 minute, then plug it back in to your power
outlet. Perform Step 2 within 10 seconds, while
the control box light is flashing.
1Remove the cover on the back of each remote
and hold the PAIR button. The PAIR button will
illuminate and start to flash. When the PAIR button
stops flashing, the pairing LED light on the control
box will stop illuminating. Release the PAIR button
on the remote.
Test all remote functions. If the remote buttons
do not impact the adjustable base movements,
please repeat the process again or call customer
service.
2
3
Remote control pairing

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Control Box
Control Box
Input Cord
Input Cord Battery Backup Strap
Power Supply
HEADFOOT
MULTIFUNCTIONPOWER
HEADFOOT
MULTIFUNCTIONPOWER
For emergency use only, in case of a power outage.
Batteries are not to be used for normal operation of the bed.
Disconnect the Power Supply from the input
power cord.
Connect the Battery Backup Strap to the (2)
Alkaline 9 Volt batteries. Do not mix brand name
batteries.
Use the remote to return the base to a flat position.
Note: Detach the Battery Backup Strap and
reconnect the power supply after the emergency
is over, as the system will continue to draw power
from the batteries even if not in use.
Connect the Battery Backup Strap to the input
power cord.
1
24
3
Battery backup strap (optional)

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• Check under the bed base to verify that the wired connections are secure and that there are no cords or
bedding obstructing the movement of the base.
• Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the
input and power cords are properly connected.
• Unplug the base for 1 minute to reset the electronic components.
• Plug bed base into a different electrical outlet, or test current outlet with another working appliance
(a grounded, electrical surge protector is recommended).
• Remove and replace full batteries in the remote control and re-pair the remote to the base (see page 18).
• Ensure the limit switch on the side rail of the adjustable base is pressed. The storage compartment must
be fully closed in order to operate the adjustable base.
If one or more functions on the bed base have stopped operating:
If issue is not resolved by following the instructions above,
locate serial number on back of remote and call customer service.
Troubleshooting