Escea ST900 User manual

ST900
630297_0_Manual_User_ST900_US
GAS FIREPLACE USER GUIDE
www.escea.com
NORTH AMERICA
Ce manual est disponsible en Français sur demande
SERIAL NUMBER 43000 AND ABOVE

DO NOT PLACE ARTICLES OR FURNISHINGS ON OR AGAINST THIS APPLIANCE.
DO NOT OPERATE THE FIREPLACE IF THE GLASS HAS BEEN BROKEN,
DAMAGED OR IT IS NOT PROPERLY POSITIONED/HOOKED ONTO THE
FIREPLACE.
DO NOT OPERATE THE FIREPLACE WITH THE FASCIA PANELS REMOVED.
THIS APPLIANCE IS NOT INTENDED FOR USE BY YOUNG CHILDREN OR INFIRM
PERSONS UNLESS THEY HAVE BEEN ADEQUATELY SUPERVISED BY A
RESPONSIBLE PERSON TO ENSURE THAT THEY CAN USE THE APPLIANCE
SAFELY.
T HIS A P P LIA N C E M U S T B E I N S TA LLE D I N AC C O R DAN C E W ITH T HE
MANUFACTURERS WRITTEN INSTRUCTIONS.
THE GLASS SURFACE ON THE FRONT OF THE FIREPLACE IS CONSIDERED A
WORKING SURFACE, AND AS SUCH IS HOT AND CARE MUST BE TAKEN NOT TO
TOUCH THIS SURFACE. IT IS RECOMMENDED A SECONDARY GUARD IS FITTED
IN PLACES WHERE THERE ARE YOUNG CHILDREN OR AGED OR INFIRM
PERSONS.
CURTAINS SHOULD NOT BE POSITIONED ABOVE THE FIREPLACE AND ANY
PROTRUDING LEDGES MUST NOT COME WITHIN THE MINIMUM DISTANCES
SPECIFIED IN PAGE 7 OF THIS USER MANUAL.
YOUNG CHILDREN SHOULD BE CAREFULLY SUPERVISED WHEN THEY ARE IN
THE SAME ROOM AS THE APPLIANCE. TODDLERS, YOUNG CHILDREN AND
OTHERS MAY BE SUSCEPTIBLE TO ACCIDENTAL CONTACT BURNS. A PHYSICAL
BARRIER IS RECOMMENDED IF THERE ARE AT RISK INDIVIDUALS IN THE
HOUSE. TO RESTRICT ACCESS TO A FIREPLACE OR STOVE, INSTALL AN
ADJUSTABLE SAFETY GATE TO KEEP TODDLERS, YOUNG CHILDREN AND
OTHER AT RISK INDIVIDUAL OUT OF THE ROOM AND AWAY FROM HOT
SURFACES
The data plate for this appliance, containing technical information and
specifications, can be found in the bottom left corner, near the base of
the fireplace. To access this, the fascia must be removed.
Any installation or service work carried out on this appliance must only
be done by a licenced or qualified service person.
Escea recommends the ST900 is inspected and serviced by a
licenced or qualified service person once every twelve (12) months.
Manufactured By: Escea Ltd, 17 Carnforth Street, Green Island, Dunedin 9018, NZ. Ph: [phone]
For distribution details see: www.esceasales.com

Quick-Start Guide
Note: You must wait at least two minutes after turning
the fireplace off before attempting to turn the fireplace
on again.
Note: Make sure to avoid pressing more than one
button by using the tips of your fingers when pressing
buttons.
Using the remote handset:
To start your fireplace:
1. Press and hold the button until you hear 2 beeps
and the handset shows a blinking series of lines.
2. Wait until the fire has lit the main burner before any
buttons are pressed.
Two basic ways to change the flame height:
ŸPress and hold or , to range the flame up and
down.
OR
ŸWhile the back-light is ON, you may double tap the
or button to attain a high or low flame respectively.
To turn OFF your fireplace:
Press and hold the button until the screen displays
‘OFF’.
To change the desired room temperature:
1. Press and hold the button until displays and the
numbers on the screen start to flash.
2. Press the and buttons to increase and decrease
the desired room temperature respectively.
3. To confirm press the button and wait.
NOTE: Make sure to install batteries in the remote handset and the receiver
(refer to page 5 of this manual) before operating this fireplace for the first time.

Advanced Operation
Setting Fahrenheit or Celsius
Child proof
Setting the Time
Contents
>
1
1
1
1
2
2
3
3
3
4
5
5
5
Manual Mode
Designated Low Fire and High Fire
Countdown Timer
Modes of Operation
Thermostatic Mode
Program Mode
Touch Pad Wall Switch
To Turn off Gas to Appliance
Automatic Turn Down
Automatic Shut Off
Installing the Batteries in the Receiver
5
Cleaning and Maintenance
>
8
Normal operating Sounds and Smells
Warrantee
>
>
11
12
Clearances
>
6
The ST900 electronic control system is designed to work within the
temperature range of 32°F to 176°F, with a humidity level that is non
condensing. This is to ensure safe operation of the electronic and
gas control system.
If the fireplace is subjected to an environment with temperatures
very close to or exceeding these temperature limits (irrespective of if
the fireplace is on or off at the time) the fireplace may not start up
until the temperature returns back to within the operating range.
To remedy this the environmental temperature should be addressed
and the fireplace control system given time to adjust accordingly.
The fireplace should then function correctly.

Advanced Operation
1
Program Mode
Temperature
Time
Countdown Timer
Battery Status
Signal Indicator
Child Proof Thermostatic Mode
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
Fahrenheit
or Celsius
Changing the display from Celsius to Fahrenheit
Setting the Child Lock
Setting the Time
Press both and
buttons simultaneously
to change between
Celsius and Fahrenheit.
Note: choosing
Fahrenheit will change
the clock to a 12hr clock;
choosing Celsius will
change the clock to a
24hr clock.
ON: To turn on the Child
Lock, press and hold
and until is displayed.
The handset will no longer
respond to any button
presses except for the OFF
function.
OFF: To turn the child lock
off press and hold and
until is no longer
displayed.
1 2
AM
PM
1 2
ON
AM
PM
OFF
1. Press the and buttons
simultaneously until the word
“day” flashes.
2. Press the or button to
select a number; each
corresponding with a day of
the week (eg. Monday =
Tuesday = ).
3. Press the and buttons
simultaneously until the word
“hour” flashes.
4. To change the hour press
the and buttons.
5. Press the and buttons
simultaneously until the word
“minutes” flashes.
6. To change the minutes
press the and buttons.
7. To change the hour press
the and buttons.
© 2014, Maxitrol Company
Warning: If the pilot does not light or stay lit after several tries, call a qualified service
person to have the fireplace serviced.
The ST900 remote handset allows the user to: turn the fireplace ON and OFF, control
the flame height in Manual mode, or control the room temperature in Thermostat
mode. The remote has a maximum range of 30 feet, and because the remote works
by radio frequency, it does not need to be aimed at the ST900 for it to operate.

Advanced Operation 2
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
AM
AM
1 2
ON
AM
PM
OFF
Remote One-Button Startup (Default)
To Turn on the Fireplace
Press the button until a
series of blinking lines and
two short beeps confirms
the fireplace has turned on.
The remote automatically
goes into Manual mode
after the main burner is lit.
Setting the Remote to Two-Button Startup
To change from one button startup to two button
startup press and hold the button for 10
seconds immediately after installing the remote
batteries. The word ‘ON’, and ‘1' is displayed.
When the process is complete the ‘1' will change
to ‘2'.
Remote Two-Button Startup
Press the and button
simultaneously until a series
of blinking lines and two short
beeps confirms the fireplace
has turned on.
The remote automatically
goes into Manual mode after
the main burner is lit.
Setting the Remote to One-Button Startup
To change from two button startup to one button
startup press and hold the button for 10
seconds immediately after installing the remote
batteries. The word ‘ON’, and ‘2' is displayed.
When the process is complete the ‘2' will change
to ‘1'.
To Turn off the Fireplace
Press and hold the button
until the word ‘OFF’ is
displayed on the remote.
Flame Height Adjustment
High and Low Flame Settings
To increase the flame height
press and hold the button
until the desired flame height is
attained.
To decrease the flame height or
set the fireplace to pilot flame,
press and hold the button until
the desired flame height/setting
is attained.
Note: The remote handset backlight must be on for
the following to work.
To go to a set low flame, double-
tap the button; will be
displayed on the remote screen.
To go to a set high flame, double-
tap the button; will be
displayed on the remote screen.
Countdown Timer
Setting the Countdown Timer
1. Press and hold the button
until is displayed and the word
‘hour’ flashes on the remote
screen.
2. To change the hour press the
or button.
3. To confirm, press the
button. The word ‘minutes’ will
now be flashing on screen.
4. To change the minute press
the or button.
5. To confirm, press the button
or wait.
Turning off Countdown Timer
Press the button; will
disappear along with the
countdown time.
Note: At the end of
the countdown timer
period, the fireplace
will turn off. The
countdown timer only
works in manual and
thermostatic modes.
The Maximum
countdown period is
9hrs and 50mins.

3
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
Advanced Operation
Thermostatic Mode
The desired room temperature
is set by the user and the
fireplace adjusts its flame
height automatically to achieve
this desired room temperature.
Operation Modes
There are 2 independent
programmable channels, each
can be configured to turn the
fireplace on and off at specific
times at a set temperature.
Program Mode
Thermostatic Mode
To Turn on:
Press the button. Will be
displayed on the remote
screen and the desired room
temperature will be displayed
briefly, followed by the current
room temperature.
To turn off:
1. Press the button.
2. Press the or button to
change to Manual mode or
press the button to enter
Program mode.
Setting:
1. Press and hold the button
until is displayed and the
temperature flashes.
2. Press the or button to
set the temperature.
3. To confirm press the
button or wait.
Program Mode
To turn on:
Press the button. , 1 or 2, ON or
OFF will be displayed.
To turn off:
1. Press the or or button to
enter Manual mode.
2. Press the button to enter
Thermostatic mode.
Note: The temperature set in Thermostatic mode is the
temperature used for the ON time in Program mode.
Default settings:
ON time (thermostatic) temperature: 21ºC
OFF time temperature: ‘ ‘ (pilot flame)
Setting the Temperature:
1. Press and hold the button until
flashes. ‘ON’ and the thermostatic
temperature is displayed.
2. To continue press the button or
wait. , ‘OFF’ is displayed and the
temperature flashes.
3. Change the off temperature by
pressing the or button to increase
or decrease the temperature
respectively.
4. To confirm, press the button.
Note: The on (Thermostatic) and off set temperatures are
the same for each day.
Setting the Day:
5. flashes. Press the or
button to change between , ,
, , , , , .
6.To confirm press the button.

4
1 2
ON
AM
PM
OFF
1 2
ON
AM
PM
OFF
Advanced Operation
Setting the ON time (Program 1)
7. , 1, ON is displayed, is
displayed briefly and hours flash.
8. Change the hour by pressing the
or button.
9. To confirm, press the button.
, 1, ON is displayed, is
displayed briefly and minutes flash.
10. Change the hour by pressing
the or button.
11. To confirm, press the button.
Setting the OFF time (Program 1)
7. , 1, OFF is displayed, is
displayed briefly and hours flash.
8. Change the hour by pressing the
or button.
9. To confirm, press the button.
, 1, OFF is displayed, is
displayed briefly and minutes flash.
10. Change the hour by pressing
the or button.
11. To confirm, press the button.
NOTE: Either continue to Program 2 and set the ON
and OFF times, or stop programming at this point and
Program 2 remains deactivated.
NOTE: Program 1 and 2 use the same ON
(Thermostatic) and OFF temperatures for , and
Daily timers ( , , , , , , ). Once a new ON
(Thermostatic) and/or OFF temperature has been set,
that temperature becomes the new default setting.
NOTE: If , or Daily timers are programmed for
Program 1 and/or Program 2 ON and OFF times, these
become the new default times. The batteries must be
removed to clear the Program 1 and 2 ON and OFF
times and temperatures.
or Daily timers ( , , , , , , ) selected
ŸSet the ON time and OFF time using the same
procedure as ‘ Selected’ (above)
Ÿ sets the ON and OFF time for both Saturday
and Sunday.
ŸDaily Timer: Unique ON and OFF times can be set
for a single day of the week, multiple days of the
week or for every day of the week.
ŸWait to finish setting.
Selected

5Advanced Operation
To Turn ON the Fireplace
ŸPress the button until two short beeps ON-OFF
confirm the start sequence has begun.
Pilot Flame Mode (Standby)
ŸPress and hold the (small flame/DOWN)
button to set appliance to Pilot Flame Mode.
To Turn OFF the Fireplace
ŸPress the button. ON-OFF
Flame Height Adjustment
ŸPress and hold (large flame/UP) button to
increase the flame height.
ŸPress and hold (small flame/DOWN) button to
decrease the flame height.
Installing the Batteries in the Receiver
NOTE: If batteries are installed in the receiver with
the transformer plugged in, the batteries will only be
consumed in the event of a loss of mains power.
1. Slide the cover off the receiver as shown in the
picture below.
FRONT
REAR
2.Place the 4 x AA Cell Batteries in the orientation
shown in the diagram below. We recommend using
good quality alkaline batteries.
On / Off
Flame Up
Flame Down
UP
DOWN
ON-OFF
Touch Pad
This should only be used when the remote handset is
unavailable. To access this touch pad you must
remove the fascia (refer to page 8 of this manual). It is
located in the lower right corner on the base of the
fireplace.
Automatic Turndown
The valve will turndown to pilot flame if there is not
communication with the remote and the receiver for a 3
hour period. The fire will continue to function normally
when communication is restore between the remote
and the receiver.
Automatic Shutdown
Countdown timer:
At the end of the countdown timer period, the fireplace
will turn off.
Low Battery Receiver:
If the receiver has low batteries the fireplace will
shutdown. This will not happen is the power supply is
interrupted.
FRONT FACE
Transformer Plug
Transformer plug location
The transformer plugs into the receiver as shown in the
diagram below.

Clearances
Cabinet Clearances
There must be a minimum of 4" from the sides of the fascia to any
protruding side walls or cabinetry.
Television Positioning Considerations
It is becoming common practice for consumers to mount flat screen TV's
above their gas fireplace.
Most TV manufacturers have specified in their instructions that the
TV should not be installed on, near or above a heat source. For this
reason TV location decisions rest solely with the householder and
the manufacturer / distributor will not be held liable for any adverse
affects on a TV located near to the ST900 fireplace that may be
caused by heat.
The drawings below are suggestions that may be used as a GUIDE
for those consumers who do decide to locate their TV above an
ST900 gas fire. These drawings show ways to reduce the amount of
warm air rising off the fireplace and onto the TV.
6
2”
2”
2”
20”
4”
4”
2”
2”
2”
2”
Mantle Mantle
Recessed TV
Flush TV with
small mantle Mantle above fire Protruding fire
20” 20”
20”

Clearances
ST900 Mantle Clearances
If any part of the installation (mantle, wall
or cavity) is constructed from
COMBUSTIBLE materials, the diagram
below shows the maximum allowable size
for mantles or protruding surfaces
mounted above an ST900
The material that the wall and mantle are made from will also affect
the operating temperature of the TV so it is the customers
responsibility to satisfy themselves that their TV mounting and
mantle design will not exceed the listed maximum operating
temperature of their electronic goods.
7
If the entire installation (mantle, wall and
cavity) is constructed from NON-
COMBUSTIBLE materials, then the
clearances to mantles or protruding
surfaces mounted above an ST900 may
be as shown by the shaded area in the
diagram below

Removing the ST900 Glass Assembly
Ensure the ST900 is allowed to cool before continuing with the following
procedure.
Lift the glass assembly towards you to clear the locating supports and
place it flat upon some newspaper or a sheet of cardboard to protect your
floor coverings.
Cleaning and Maintenance 8
Removing the ST900 Fascia
To replace the fascia, line up the four hooks with the matching receptacles on
the fire and push the fascia into place and let it drop down, the fascia should
now be securely in position
The ST900 fascia attaches to the fire by four hooks. To remove the fascia,
simply lift it upwards 15-20mm, and pull towards you. Care should always be
taken when handling the fascia.
Ensure the fascia is allowed to cool before handling.
Annual Servicing
Your ST900 Decorative Gas Fireplace requires that annual service checks be
carried out by a Registered Installer to ensure that it will continue to operate in
a safe manner.
Please ensure that you schedule annual service checks for your ST900 with
your local Registered Installer or service agent.
If you have a Velo fascia, the instructions above also apply (lift upwards then
outwards), however before removing the fascia the lower trim must be
removed
Pull the four hooks (refer to page 9 diagram) towards you and then away
from the glass to release the glass frame underneath the hook.

Follow the instructions on page 8 in reverse to refit the glass assembly to
the fireplace.
Cleaning and Maintenance
9
Fuel Bed Media
Some discolouration of the coals may occur over time, particularly on white
coals. The gravel, driftwood, or glass layout and the quantity of material
contained therein must not be altered.
Do not operate the appliance if the glass has been broken, damaged, or
the glass is not properly positioned/hooked onto the appliance.
Cleaning your ST900
The unit must be cold before starting any form of maintenance or cleaning.
The glass can be cleaned using standard window cleaner. If you wish the
clean the inside of the glass, you can remove the glass assembly by following
the instructions on page 8.
Take care while cleaning the glass so as not to interfere with or damage the
fibreglass gasket material on the glass assembly.

10
Cleaning and Maintenance
The Fascia is the visible surround of your Escea Gas Fireplace and must be treated
carefully to prevent unsightly marks from tarnishing the visual quality of the product.
Some marking over time is inevitable however, so the following directions will assist
you in getting the maximum enjoyment from your Escea Gas Fireplace.
Never ever rub the fascia. For example, the high temperature silver powder
coating that is used on some Escea fascia parts contains certain amounts of
aluminium that when rubbed too hard will oxidise leaving a big black smudge that
cannot be removed. If the fire is operated with finger or other marks present on the
fascia panels, there is a risk of them being burnt into the fascia as the fire gets hot
from normal running.
For Stainless Steel Fascias (Outdoor and Direct Vent products):
1. Ensure that the Gas Fireplace is off, and that the fascia is cold.
2. Using the gloves provided with your fascia, remove the towelette from the sachet
and wipe the fascia with even, straight strokes.
3. Make sure your strokes follow the direction of the grain or brush finish. Wiping
across the grain can leave small scratches.
4. The wipe will leave a very fine film over the fascia, ensure this film is distributed
evenly.
5. If the film is applied too heavily and is quite visible, you can remove the excess by
gently wiping dry with a microfibre cloth. Ensure your strokes still follow the direction
of the grain or brush finish.
6. Ensure that no film is applied to the glass of your Escea Gas Fireplace. If applied
accidentally, wipe off with an absorbent microfibre cloth.
For Powder Coated Fascias (Inbuilt, Outdoor and Direct Vent products):
1. Ensure that the Gas Fireplace is off, and that the fascia is cold to the touch.
Cleaning the fascia
The outside of an Escea Fascia must only be cleaned with a soft microfibre cloth. If
heavier cleaning is required for the likes of grease or stubborn fingerprint removal
we recommend the use of: Steel Kleen brand Ezi Wipes for stainless steel fascias
only, and warm soapy water for powder coated fascia’s. These recommendations
have been tested by Escea technicians and produce satisfying results when used
correctly. Instructions for their use follows:
2. Using the gloves provided with your fascia, gently clean the fascia with a cloth
and warm soapy water.
3. Wipe off with an absorbent microfibre cloth.

Note: Each time the fire is lit from cold the glass will fog up with condensation.
This is normal and the condensation will disappear within a few minutes once
the glass heats up.
Sounds and Smells
11
Sounds
It is possible that you will hear some sounds from your gas appliance. This
is perfectly normal due to the fact that there various types of materials used
within your appliance. Listed below are some examples. These are all
normal operating sounds and should not be considered as defects in your
appliance.
Gas Control Valve:
As the gas control valves turn ON and OFF, a dull clicking sound may be
audible, this is normal operation of a valve. When the fire is switched off
after being run for a while, there may be popping and fluttering noises as
the residual gas in the burner burns away. These are normal and should be
no cause for concern.
Unit Body / Firebox:
Different types and thickness’ of steel will expand and contract at different
rates resulting in some “dull drumming” and “ticking” sounds being heard
throughout the cycling process.
Smells
The first few times the unit is operated, the unit may release an odour and
the flames may appear orange caused by the curing of the paint, the
burning off of the starch in the gas coals and the oils in the metal. This is a
temporary curing process which will disappear with use.

Warranty 12
1. Express warrantee
1.1 This document sets out the warrantee that applies in respect of Escea products purchased in
countries/regions administered by Escea Distributors listed in the appendix.
1.2 This warrantee is valid only within the country of purchase.
1.3 This warrantee applies to new Escea products purchased after January 1, 2014.
2. Nature of warrantee
2.1 Subject to the exclusions in section 3 and clauses 2.2 – 2.5, we undertake to put right any
defects of materials or workmanship by Escea for the periods specified below:
*From date of purchase
2.2 Where an Escea product is covered by a parts and labor warrantee, the warrantee covers
both the repair by Escea of the defective part or the provision of a spare part to replace the defective
part and the installation of that part.
2.3 Where an Escea product is covered by a parts only warrantee, the warrantee covers only the
repair by Escea of the defective part or the provision of a spare part to replace the defective part and
does not include costs associated with the removal of the defective part or the installation of the
repaired or replaced part.
2.4 Due to ongoing product development, Escea reserves the right to change any specifications
listed in this warrantee without notice.
2.5 Escea or Escea distributor must preauthorize all warrantee work.
3. Warrantee exclusions
3.1 This warrantee excludes:
3.1.1 Improper installation, failure to function due to accident, negligence or misuse, alteration or
adjustment of the manufacturer's settings of components, any other alteration, lack of proper and
regular maintenance, incidental or consequential damage, damage incurred while the appliance is in
transit, and act of God.
3.1.2 Any repair and replacements of parts that are subject to normal wear and tear during the
warrantee period, including paint, gaskets, batteries, and the discoloration of glass or the fuel bed.
3.1.3 Minor expansion, contraction, or movement of certain parts causing noise;
3.1.4 Changes in the interior/exterior surface finishes (e.g. any staining or soot/smoke damage
caused by flue products);
3.1.5 Damage to surfaces caused by fingerprints, scratches, or melted items;
3.1.6 Damage caused by abnormally corrosive environments (e.g. sea salt corrosion);
Parts
Parts and Labor
Warrantee
Parts only Warrantee
Firebox
2 year *
5 year *
All other parts
2 year *

Warranty
13
3.1.7 The use of products, including flue systems, that are not specified by Escea;
3.1.8 Damage caused by the installation of indoor fires outdoors and outdoor fires indoors;
3.1.9 Cost of building work to access parts that need change or repair of wall afterwards;
3.1.10 Cost of travel if the fireplace is installed further than the distance from the nearest service centre as
specified in the appendix.
3.1.11 Subjective factors (e.g. like noise or smell) that have been investigated by Escea (or their technicians)
and confirmed to be within normal operational parameters;
3.1.12 Any differences in fireplace appearance from Escea promotional images that is due to printing limitations,
environmental factors or gas type.
3.1.13 Damage caused by water entering the Escea indoor products;
3.1.14 Any consequential damage (refer to section 4);
3.2 No dealer, distributor, or similar person has the authority to warrant Escea products beyond the terms
contained in this warrantee.
3.3 This warrantee is automatically voided if the appliance's serial number has been removed or altered in
any way.
4. LIMITATION OF REMEDIES:
4.1 TO THE EXTENT PERMITTED BY LAW:
4.1.1 This limited warrantee, and the remedies set forth above, are exclusive and in lieu of all other
warrantees, remedies and conditions, whether verbal or written, statutory, express or implied.
4.1.2 Escea specifically disclaims any and all statutory or implied warrantees and conditions, including,
without limitation, warrantees of merchantability, fitness for a particular purpose and warranties
against latent defects.
4.1.3 Except as provided herein, Escea is not responsible for direct, special, incidental or consequential loss
or damages resulting from any breach of warrantee or condition, or under any other legal theory,
including but not limited to the loss of any of the following: use; revenue; actual or anticipated profits
(including loss of profits on contracts); use of money; anticipated savings; business; opportunity;
goodwill; reputation; any or indirect or consequential loss or damage howsoever caused including the
replacement or equipment and property.
4.1.4 Some states in Canada and in some States in the United States do not allow the exclusion of incidental
or consequential damages, so the above limitation may not apply to buyer.
5. How to make a warrantee claim
5.1 To make a claim under this warrantee, follow the process outlined in the appendix.
5.2 To make a valid claim under this warrantee, you must:
5.2.1 Lodge the claim with us as soon as you first become aware of the breakdown;
5.2.2 Provide us with the Escea product serial number;

Warranty 14
5.2.3 Provide us with reasonable proof of purchase for the Escea product; and
5.2.4 If required by us, provide us (or any person nominated by us) with access to the premises at which the
Escea product is located at times nominated by us (so that we can inspect the Escea product).
6. Warrantee claims
6.1 If you make a valid claim under a parts and labor warrantee and none of the exclusions set out in
section 3 and clauses 2.2-2.5 apply, Escea will, at Escea's election, either:
6.1.1 Repair the relevant part of the Escea product; or
6.1.2 Replace the relevant part of the Escea product with a product of identical specification (or where the
product is superseded or no longer in stock, with a product of as close a specification as possible).
6.2 If you make a valid claim under a parts only warrantee and none of the exclusions set out in section 3
and clauses 2.2-2.5 apply, we will, at our election, repair or provide a replacement part at no cost.
Installation of that part is not covered under a parts only warrantee.
Escea Warrantee Conditions Appendix
In this warrantee, the words “we”, “our”, and “us” refer to the Distributor listed below.
Where you make a claim under this warrantee, an authorized repairer may need to attend your premises to
inspect the Escea product. We may charge you a service call fee if a repairer will be required to travel more than
30 miles from the nearest service centre to your location. You may obtain details on the location of service
centres and service call fees by visiting the distributor website or calling distributor customer care line.
Regions
Escea distributor
Filing a claim
USA / Canada
Fireplace Source North America
2426 1/2 Lincoln Blvd
Venice
CA 90291
inf[email protected]
www.esceasales.com
Phone: [phone]
Fax: [phone]
Visit the distributor
website or call
distributor directly