ESET SMART SECURITY User manual

Quick Start Guide
Microsoft® Windows® Vista / XP / 
we protect your digital worlds

ESET Smart Security provides state-of-the-
art protection for your computer against
malicious code. Based on the ThreatSense®
scanning engine first introduced in the award-
winning NOD32 antivirus system, ESET Smart
Security continues to deliver unprecedented
protection against zero-day threats, without
the need for constant reactive signature
updates to recognize the threats. The
integrated firewall and antispam features
make ESET Smart Security a complete
integrated security solution. This manual will
guide you step-by-step through the quick
setup and configuration of the product.
ESET Smart Security
Table of contents
. Installation typical installation description
. Trusted Zone setup
. Starting ESET Smart Security
. Entering Username and Password for update
. Computer scanning
. Protection status indication
. Resolving issues

Integrated components
ESET Antivirus
detects and eliminates viruses, trojans,
worms, rootkits and other threats
ESET Personal Firewall
monitors all trac between the protected
computer and other computers in the
network.
ESET Antispyware
fights against spyware and adware, which
are an increasing threat to computer
security
ESET Antispam
filters unsolicited commercial email
increasing the security and comfort of
electronic communication.

Protection status informs you about the current protection level and security of your computer.
A computer scan is an important part of any antivirus solution.
It is used to perform a scan of the files and folders on your computer’s disk(s).
This section contains important information about the program updates.
It is vitally important for the program to update regularly to provide the maximum level of protection against malware threats.
The ESET Smart Security setup options allow you to adjust the protection levels of your computer.
Comprehensive help and support for ESET Smart Security. You can also contact ESET Customer Care directly from here.
User interface

. Installation
Before beginning installation, please close all running
programs. Since ESET Smart Security contains antivirus
and firewall components, we strongly recommend that
you remove any other antivirus programs or firewall
you might have installed on your computer to prevent
mutual conflicts. You do not need to disable or remove
the Windows firewall in Windows XP or Vista, as this
is automatically handled by the ESET Smart Security
installer. To take full advantage of the ESET Smart Security
system, you will need an Internet connection during the
installation process.
You can install ESET Smart Security from an installation CD
or from a file that you download from the ESET website:
www.eset.com.
.. Launching the installation
To launch the installer wizard, either do one of the following:
If you install from the installation CD, insert the CD
into the CDROM drive and the installation should
automatically begin.
If you install from a downloaded file, doubleclick the
file you downloaded to launch the installer.
After launching the installer and accepting the license
agreement, the installer will oer two types of installation.
Typical  the most important parameters will be
configured during installation. These will be preset
to their recommended settings. This mode provides
comprehensive protection and is suitable for most
users.
Custom  enables configuration of all advanced
parameters during installation.
This guide describes a typical installation.

.. Username and Password for updating the program
It is critical that you enter your Username and the
Password for ESET Smart Security automatic updates to
function. If you decide to set the update parameters later,
we strongly recommend doing so immediately after the
installation is complete, to ensure that your protection
remains current.
.. ThreatSense.Net
ThreatSense.Net plays an important role in reporting
proactively captured malware to provide you with
better protection. We recommend that you leave the
ThreatSense.Net Early Warning System enabled.
Click Next to proceed to the next step. Click Next to proceed to the next step.

.. Detection of potentially unwanted applications
Since some potentially unwanted applications are used
legitimately, and might not necessarily pose a security risk,
the user‘s consent is required to enable detection. Select
this option if you want to block these types of applications.
.. Completing the installation
Once ESET Smart Security has been configured, start
the final installation by clicking the Install button. The
installation progress will be indicated by a progress bar.
After installation is complete, ESET Smart Security will
be started automatically. A computer restart is not normally
required, so you can continue working while ESET Smart
Security runs in the background, protecting your computer
from malware threats.
Click Next to proceed to the next step.

. Trusted Zone setup
After the installation is complete and a network
connection is detected, a window allowing you to
configure a trusted zone will appear. The window shows
your computer‘s local subnet local network. These
options only aect the visibility of your computer in the
local network, not the Internet. There are two access
modes available:
Strict protection  select this option if you do not want
to share files and folders on your computer and want
your computer to be invisible to other users on the
same network. This setting is recommended for users
who connect their computer directly to a cable or DSL
modem or use a wireless connection.
Allow sharing  select this option if you want to be able
to share files and folders on your computer with others
on the same network. This setting is recommended for
trusted local home or oce networks.

. Starting ESET Smart Security
ESET Smart Security starts protecting your computer
immediately after installation. You do not have to start the
program to activate it. However, at any time you may open
ESET Smart Security to check your protection status or to
perform various scanning and maintenance tasks.
To open the ESET Smart Security user interface, do one of
following:
Doubleclick on the ESET Smart Security icon located
in the Windows notification area System tray
On the Windows taskbar click Start > All Programs > ESET
> ESET Smart Security > ESET Smart Security
A color change in this icon indicates a possible problem
with ESET Smart Security.

If your license has expired and you have received a new
User name and Password after purchasing a renewal or
you did not enter them during installation, enter the new
User name and Password in the update setup window.
This step is critical in order to receive updates so that your
computer is continually protected against newly emerging
threats.
In the left pane of the ESET Smart Security screen, select
Setup and then click Enter User name and Password on
the right.
Enter the data you received in the License details
window and click OK to confirm. Your Username and
Password are both case sensitive. Enter them exactly as
they appear. Copying and pasting from the license email is
recommended.
.. Update
By default, ESET Smart Security retrieves updates
automatically. However, if you did not enter your User
name and Password during installation, then no automatic
update would have occcured. We recommend performing
the update manually as follows:
Select Update in the left pane of the main ESET Smart
Security screen
Click Update virus signature database
. Entering Username and Password for updates

. Computer scanning
After successful installation and update, we recommend
that you perform a complete computer scan to check for
threats. To do this, click Computer scan in the main ESET
Smart Security screen and select Standard scan. Scanning
of all local hard drives will begin. As long as the scan
continues, the status window shows the progress bar, as
well as the current statistics about scanned and infected
files found. If a threat is detected, ESET Smart Security
quarantines the file and displays an alert in the system
tray area. You should be able to continue working normally
during the scan.
The update module will connect to the Internet, contact an
available ESET update server and download digitally signed
update files. These files contain the most recent malware
signatures and new definitions for advanced heuristics and
other program modules.
As soon as a newer update has been installed, ESET Smart
Security displays a notification in the system tray area
showing the version number of the installed virus signature
database.
Note: You only need to perform a manual update once.
Afterwards, ESET Smart Security will download the update
files automatically.

ESET Smart Security informs you about the status
of antivirus protection by means of the following controls:
. The system tray icon indicates activation or
deactivation of the realtime file system protection or
firewall by changing color according to the status.
. A detailed report in the Protection status window.
If a particular module is disabled, its name will be displayed
along with a link to enable it in the Protection status
panel. Protection status is indicated by  colors:
. blue recommended  Antivirus protection is fully
functional and your computer is protected against threats
as well as network attacks. In this mode, all modules are
enabled and the virus signature database is current.
. yellow  Realtime file system protection is enabled,
but at least one of the following events has occurred:
the firewall is blocking all network trac
an update has failed e.g., no Internet connection was
detected, your license has expired, invalid User name or
Password is entered in the update setup, etc.
. red  Realtime file system protection or the
firewall is disabled. Since these modules are vital parts
of your computer‘s protection, we recommend enabling
the inactive module immediately!
. Resolving issues
ESET Customer Care representatives are ready to assist
you in resolving potential problems. However, before
contacting Customer Care, we strongly recommend that
you first search for a solution on the ESET website. This
should help you resolve the problem within a matter of
minutes.
Answers to the most frequently asked questions and a
comprehensive knowledgebase can be found at:
http://www.eset.com/support
To contact ESET Customer Care, please submit a support
request at: http://www.eset.com/support/contact.
php or use the support request form integrated into the
program.
. Protection status indication

A window will appear where you can enter your contact
information, case type, case issue, as well as your
specific question or issue. Correctly filling in the contact
information is crucial for receiving a prompt response to
your question.
In the Subject field, enter a concise description of the issue
or question. Next, type in as detailed a description of the
issue as possible in the Question or issue description field.
Click Next to proceed to the next step.
. Submitting a Customer Care support request
In the event of a problem, contact ESET Customer Care
using the support request form integrated in the program.
In the Help and support section, select Customer Care
support request.

In addition to the issue description, ESET Smart Security
also supports submission of other important information
that can help pinpoint the problem. We strongly
recommend you leave all options selected. To view the
information submitted before it is sent to ESET, select the
Display submitted data with confirmation checkbox.
Besides submitting system information, you can also
attach any file if relevant to the issue or question.
Click Next to proceed to the next step.
After you have filled in all necessary information, submit
the request to Customer Care by clicking the Finish button.
A Customer Care representative will contact you as soon as
possible.

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