ESI IP Series User manual

User’s Guide
0450-0189
Rev. C
Extensive user help is always available
at www.esiusers.com.

About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, in the internationally known
“Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for
businesses like yours. Because of their powerful combination of value and features, ESI products are
consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications
products for major companies to market under their well-known brand names.
Copyright © 2002 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
IP Series products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending.
ESI is an ISO 9001-certified company.

Table of contents
IP Feature Phone operation.................................................................................................. A.1
Liquid crystal display (LCD) ...................................................................................................................................................A.1
Caller ID .................................................................................................................................................................................A.2
Programmable feature keys ..................................................................................................................................................A.2
Fixed-feature keys .................................................................................................................................................................A.2
LED lamps .............................................................................................................................................................................A.2
Help mode.............................................................................................................................................................................A.2
Dial tone................................................................................................................................................................................A.3
SPEAKER................................................................................................................................................................................A.3
Volume/scroll keys................................................................................................................................................................A.4
MUTE/DND............................................................................................................................................................................A.4
Basic phone use....................................................................................................................................................................A.4
Direct station select...............................................................................................................................................................A.5
Transferring an outside call . . ...............................................................................................................................................A.6
Conference calling.................................................................................................................................................................A.7
Call forwarding ......................................................................................................................................................................A.8
Call waiting............................................................................................................................................................................A.8
Park/hold operation............................................................................................................................................................A.10
System-wide hold................................................................................................................................................................A.11
Paging .................................................................................................................................................................................A.12
Call pickup...........................................................................................................................................................................A.12
Special keys ........................................................................................................................................................................A.13
Esi-Dex.................................................................................................................................................................................A.14
Message monitor mode (live call screening) ......................................................................................................................A.16
Personal greeting reminder.................................................................................................................................................A.16
Headset operation ..............................................................................................................................................................A.17
Outside dial tone preference...............................................................................................................................................A.17
Line keys..............................................................................................................................................................................A.17
Optional features ................................................................................................................................................................A.18
Voice mail operation: an introduction.................................................................................................................................A.21
Leaving messages . . . .........................................................................................................................................................A.22
New message skip..............................................................................................................................................................A.22
AutoPage.............................................................................................................................................................................A.23
Move and delete message..................................................................................................................................................A.23
Off-premises “reach me” ....................................................................................................................................................A.23
Live recording......................................................................................................................................................................A.24
Message retrieval................................................................................................................................................................A.24
Exiting voice mail message playback..................................................................................................................................A.25
Keys’ functions during voice mail message retrieval from an IP Feature Phone.................................................................A.26
Retrieving voice mail messages using another user’s IP Feature Phone ............................................................................A.27
Retrieving messages from an off-premises location...........................................................................................................A.27
Off-premises message delivery...........................................................................................................................................A.28
Message Recycle Bin (un-delete)........................................................................................................................................A.29
User programming: an introduction....................................................................................................................................A.30
User programming menu overview.....................................................................................................................................A.31
1 Select personal greeting..................................................................................................................................................A.32
2 Programmable feature keys ............................................................................................................................................A.32
3 Station options................................................................................................................................................................A.34
4 Station audibles..............................................................................................................................................................A.34
5 Password.........................................................................................................................................................................A.35
6 External message notification.........................................................................................................................................A.35
9 Message Recycle Bin (un-delete) ....................................................................................................................................A.36
Analog stations................................................................................................................... B.1
Analog station operation.......................................................................................................................................................B.1
Voice mail operation from an analog station........................................................................................................................B.3
Analog station programming ................................................................................................................................................B.6
1 Select personal greeting....................................................................................................................................................B.6
5 Password...........................................................................................................................................................................B.7
Off-premises message delivery.............................................................................................................................................B.7

Urgent messages...................................................................................................................................................................B.9
9 Message Recycle Bin (un-delete).......................................................................................................................................B.9
ACD agent operation ............................................................................................................C.1
Programming the agent log-on/off key .................................................................................................................................C.1
Wrap mode............................................................................................................................................................................C.1
LED indicator..........................................................................................................................................................................C.2
Display indications................................................................................................................................................................C.2
While logged on: no DND, monitor mode or call forward......................................................................................................C.3
Call waiting ............................................................................................................................................................................C.3
ACD administrator key...........................................................................................................................................................C.3
Guest mailboxes ..................................................................................................................D.1
Personal greetings.................................................................................................................................................................D.1
Retrieving guest mailbox messages from an IP Feature Phone............................................................................................D.2
Programming your guest mailbox from an IP Feature Phone ................................................................................................D.5
5 Password ...........................................................................................................................................................................D.6
Off-premises message delivery.............................................................................................................................................D.7
Urgent messages...................................................................................................................................................................D.9
9 Message Recycle Bin (un-delete).......................................................................................................................................D.9
Group/broadcast mailboxes..................................................................................................E.1
Before we proceed: A note about Quick Groups...................................................................................................................E.1
Introduction to group mailboxes...........................................................................................................................................E.1
Introduction to the broadcast mailbox..................................................................................................................................E.1
Leaving a group message......................................................................................................................................................E.2
Deleting a group message from the group mailbox..............................................................................................................E.2
Programming a group mailbox..............................................................................................................................................E.2
Cascade paging mailboxes.................................................................................................... F.1
Programming your cascade paging mailbox..........................................................................................................................F.1
Retrieving cascade paging mailbox messages.......................................................................................................................F.1
Message Recycle Bin (un-delete) ...........................................................................................................................................F.2
Q & A mailboxes .................................................................................................................G.1
Programming Q & A mailboxes ............................................................................................................................................ G.1
Retrieving messages from an IP Feature Phone ................................................................................................................... G.2
Live outside calls Operator station ....................................................................................... H.1
Live outside calls.................................................................................................................................................................. H.1
Operator station ................................................................................................................................................................... H.1
64-Key Expansion Console.....................................................................................................I.1
Index

IP Series IP Feature Phone operation
A.1
IP Feature Phone operation
Your IP Feature Phone is
equipped with a speakerphone
for hands-free conversation, an
LCD display for call handling
status, and both fixed and
programmable feature keys for
simplified operation. Its built-in
voice mail features and voice
prompting make it easy to
program and use.
Liquid crystal display (LCD)
When your phone (or station) is not in use, the liquid crystal display
(LCD) will show the current date and time, activated features such as
DND (do not disturb; see “MUTE/DND,” page A.4), monitor mode, etc.)
and the system’s current line usage.
If your system has 16 or fewer lines, each block on the bottom line of the display will represent an
individual line (as in the seven-line example, above). Incoming calls usually are assigned
beginning with Line 1 at the far-left line indicator. Outgoing calls are assigned from the highest
numbered line beginning at the far right.
If your system has 17 or more lines, then the bottom line of the display
will provide a graphical representation of relative line usage (see right).
The ratio of bars on the left and right will indicate the relative amount
of incoming and outgoing lines in use. The relative size of the blank
area in the center will indicate lines not in use.
As you use your IP Feature Phone, its display changes frequently
to provide detailed information during call processing and voice
mail operations.
ABC DEF
GHI JKL MNO
PRS TUV WXY
OPER
123
456
789
0
QZ_
SPEAKER
FLASH
MUTE/DND
HOLD
TRANSFER
VOICEMAIL
PROG/HELP
RELEASE
PICK PAGE
ESIDEX
RECORD
CONFREDIAL
PARK
Liquid crystal
display (LCD)
Programmable
feature keys
Esi-Dex key
Volume/
scroll keys
Fixed
feature
keys
Microphone
Lines in use
Available lines
A high percentage of lines in use
Fewer lines in use

IP Feature Phone operation IP Series
A.2
Caller ID
If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an
outside caller’s name and/or number.1In some instances, the service provider can send only a
general caller status such as UNAVAILABLE, PRIVATE,or NO DATA SENT.
Programmable feature keys
The 16 programmable feature keys at the top of the phone have been pre-programmed by the
installer. You may wish to add to or change some of these keys to perform different functions
explained throughout this manual. Press PROG/HELP, 0, 3 and any key to verify the current settings
(see “Station programming,” page A.31).
Fixed-feature keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP
and MUTE/DND keys have two purposes each; however the IP Series phone system will govern this
by permitting only the appropriate function when either is pressed, depending on the
circumstances at that moment.
LED lamps
The LEDs associated with the programmable and fixed keys aid in determining the status of their
function. In general, green indicates a function associated with your phone, while red indicates an
occurrence at another station. A solid lamp indicates in use, blinking means an action is required
such as ringing or holding and a fast blink means immediate action. As an example, a blinking red
key is a call ringing at another station; blinking green signifies ringing at your station.
Help mode
Your IP Series phone system’s Help mode — a carefully conceived combination of spoken
information, display readouts and even key illumination when appropriate — is a powerful tool to
help you learn how to use the system’s many features.
Tutorial
When your station is idle, press PROG/HELP, 0, and then follow the spoken Help menu to:
•Learn how to use the phone •Hear a description of how any key is used
•Learn how to use voice mail features •Hear a complete tutorial on phone operation
Help during station programming
Press PROG/HELP while programming a function to hear a detailed description of the function.
1If you do not subscribe to Caller ID, the LCD will show which line is receiving the call, instead of the caller’s name or number.

IP Series IP Feature Phone operation
A.3
Help during a call
Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help
mode to hear a description of the function you wish to perform. When you exit Help mode, you will
be reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily
placed in DND (see “MUTE/DND,” page A.4). Anyone calling your station while you are in DND will
be forwarded to your mailbox (or other destination set by the installer).
Exiting Help mode
To exit Help Mode, simply hang up.
Extensive user help is always available at www.esiusers.com.
Dial tone
When you first lift your handset, you will hear an internal dial tone that allows you to call other
stations or perform other internal functions. To gain an outside dial tone, dial 9(or 8or 71–76)2or
press a programmable feature key that has been set as a line key. (A line key, when pressed,
automatically gains an outside line. Consult your system’s administrator if you have questions.)
SPEAKER
For hands-free conversation, use the SPEAKER key.
If you press SPEAKER when an outside call rings, this will connect you to the caller via your phone’s
built-in speakerphone and light the SPEAKER LED (light-emitting diode).
While using the handset, pressing SPEAKER and hanging up the handset will switch the caller to
your speaker. To revert to the handset from speakerphone mode, lift the handset again.
Group listening
To have a handset conversation along with the caller’s voice broadcast over your speaker, press
SPEAKER while on a handset conversation but do not hang up the handset.
Hands-free answer (internal calls only)
You can program your phone either to enable or disable hands-free answer (PROG/HELP 3 5).
With hands-free enabled, an internal call to your station generates a short ring and a double
connect tone, then automatically connects the caller to your speakerphone.
With hands-free disabled, an internal call to your station generates a single ring cadence.
Note: Outside calls ring with a double ring cadence.
2What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult
your administrator.

IP Feature Phone operation IP Series
A.4
Volume/scroll keys
The two smaller keys just above the dialpad labeled ▲and ▼serve two purposes:
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the
chosen volume setting until you change it.
• Serving as scroll keys for operations, such as Esi-Dex or programming, that may show several
entries on the display.
MUTE/DND
Mute
To disable your handset or speaker microphone during a conversation (either with the handset or
speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink
rapidly and the display shows “MUTED.”
DND
When your phone is idle and you wish to make sure its calls go straight to voice mail, press
MUTE/DND to toggle your phone in or out of do-not-disturb mode. The display will show DND and
the MUTE/DND LED will glow amber.
Note: If you press MUTE/DND while your phone is ringing, this forwards the call to your voice
mailbox (see “Voice mail operation,” page A.21) and your station will be placed in DND.
Basic phone use
Outside calls
To answer (double-ring cadence): Lift the handset or press SPEAKER.
To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9(or 8or
71–76) to be assigned an outside dial tone.
Shortcut: From idle, dial 9(or 8or 71–76); the phone system automatically turns on the
speakerphone and you hear an outside dial tone. Then dial the number.
To hang up: Replace the handset or press RELEASE or — if using the speakerphone — press SPEAKER.
Important: Your outside phone lines’ quality can affect the audio quality of local and Remote
IP Feature Phone(s). Due to the interface between advanced, packet-based phone
systems and the traditional public telephone network, a poor-quality phone line
can degrade audio quality, causing an echo on outside calls. An occasional echo
isn’t unusual and doesn’t necessarily indicate a problem with your system or
lines; however, if this problem occurs persistently, contact your Certified ESI
Reseller for assistance.

IP Series IP Feature Phone operation
A.5
Internal calls
To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone or pick
up the handset. Or, to answer a ringing call, lift the handset or press SPEAKER.
To place: Lift the handset and dial the extension number or press a station key (see “Direct station
select,” below).
Shortcut: Press a station key or dial the extension number; the phone system automatically
turns on the speakerphone.
To hang up: Replace the handset or press RELEASE or press the station key again or — if using the
speakerphone — press SPEAKER.
Direct station select
Programming some of the programmable keys as station keys will provide direct access to those
stations as well as providing lamp information as to their status. The station keys’ LEDs indicates
the status of the station assigned to each key:
If a station key’s LED is . . . The station assigned to that key is . . .
Unlit Available; currently unused
Red; steadily lit In use
Red; blinking Ringing from another call
Green; steadily lit Connected to you (including via voice mail)
Green; blinking Ringing from your call
Amber; steadily lit In DND mode
To call another station programmed into one of your station keys:
1. Press an available (unlit) station key.
2. The called station will sound a short ring followed by a double connect tone.
3. The phone system will activate the called station’s speakerphone (or the station will ring if that
station’s user has hands-free answer disabled).
4. To disconnect when finished, either:
(a.) Replace the handset.
or
(b.) (if in hands-free mode) Press the station key again.
or
(c.) Press RELEASE.
or
(d.) Press SPEAKER (if in hands-free mode).
If you press a station key that is in use (red; steadily lit) you will “camp onto” the station, telling the
other user, via his/her phone’s display, that you are waiting (see “Call waiting,” page A.8).
If you press a station key that is in DND (amber; steadily lit), you will be forwarded directly to the
user’s mailbox.

IP Feature Phone operation IP Series
A.6
Transferring an outside call . . .
. . . to another station
Blind transfer
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Hang up immediately to perform a blind transfer.
Note: If the called party does not answer, the caller will be forwarded either to the called
party’s mailbox or another destination the Installer has programmed.
Supervised transfer — announcing the caller to the called party
1. Do not hang up (as in “Blind transfer,” above); instead, wait until the called party answers.
2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
3. Hang up.
This is a supervised transfer.
Note: If the transferred-to party does not answer in step 1, press the station key again or press
FLASH to be reconnected to the original caller.
. . . to another phone number (trunk-to-trunk transfer)
Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK
CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH
SYSTEMS, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES,
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER COSTS OR
DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Blind transfer
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or
71–76), and then the telephone number to which you want to transfer.
2. Hang up immediately to perform a blind transfer. Now both CO lines are connected via a trunk-
to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call —
perhaps you received a busy signal at the remote end, or the recipient simply won’t take
the call — just press FLASH. This will disconnect the second CO connection, returning
you to (and removing from hold) the original call.

IP Series IP Feature Phone operation
A.7
Supervised transfer — announcing the caller to the called party
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or
71–76, and then dial the telephone number to which you want to transfer.
2. Do not hang up; instead, wait until the called party answers.
3. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
4. Hang up, completing the supervised transfer. Now both CO lines are connected via a trunk-to-
trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call —
perhaps you received a busy signal at the remote end, or the recipient simply won’t take
the call — just press FLASH. This will disconnect the second CO connection, returning
you to (and removing from hold) the original call.
. . . to a voice mailbox
Transferring a caller to a mailbox to leave a message
1. Press VOICEMAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICEMAIL and TRANSFER, and then dial the extension
number.
2. You and the caller will be connected to that user’s personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that
you have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure
the privacy of the message, you will automatically be disconnected at the record tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-
up by pressing VOICEMAIL, *and the appropriate Station Key, or dialing the mailbox number and
hanging up.
. . . to the main greeting
To transfer an outside caller to the main greeting, press VOICEMAIL and hang up.
Conference calling
To create a conference call:
1. Establish the first call.
2. Press CONF. This places the call on hold.
3. Place a second call as you normally would.
4. Once connected to the second call, press CONF again to connect together the three of you.
5. Repeat these steps to add additional parties to the conference.
If the newest added-on party does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on park (see “Park/hold
operation,” page A.10) or hold, you can add that caller, too, to the conference by pressing CONF,
retrieving the call from park or hold and pressing CONF again.

IP Feature Phone operation IP Series
A.8
Any member of the conference can drop out by simply hanging up. However, when the station that
created the conference hangs up, all parties in the conference are disconnected. Individual stations
or lines connected to the conference can be dropped from the conference by pressing their station
or line key (lit green).
Note: A total of 24 parties can be in conferences within the system at any one time.
No more than four parties can be in a single conference.
Note: Your installer or system administrator may have enabled trunk-to-trunk conferencing
(unsupervised conferencing) for your station. If so, the steps to initiating such a conference
are the same as for performing any other conference (see above); the difference is that you
may hang up, thus exiting the conference, but the remaining parties won’t be disconnected.
(If this feature isn’t enabled, your hanging up disconnects all parties.)
Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK
CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAID. IN NO EVENT SHALL ESTECH
SYSTEMS, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES,
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER COSTS OR
DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Call forwarding
Your station has been pre-programmed by the installer to call-forward your phone when it is busy
or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of
your calls to another station or another user’s mailbox:
1. Lift the handset.
2. Dial 5 6 5.
3. Dial the extension number (or VOICEMAIL and then the mailbox number) to which the system
should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be
returned to your mailbox.
To turn off call forward, dial 5 6 5 without selecting a destination and hang up.
If you frequently call-forward your phone, you can program a programmable feature key as a call
forwarding key to automatically turn forwarding on and off. If you always forward to the same
extension, you can program a key with both 5 6 5 and the extension number. (For more
information, see “Programmable feature keys,” page A.32.) The call forwarding key will be solid
green to indicate that it is active.
Call waiting
If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while
you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will
indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to
your mailbox (or other destination set by the installer).
To toggle between the two calls, press FLASH.
To drop either call, press RELEASE while connected to the call to be dropped: this disconnects the
call and automatically re-connects you to the other call.

IP Series IP Feature Phone operation
A.9
Call waiting display
Be sure to check the display when you’re using call waiting. Initially, the top line shows the name or
number of your original call (depending on how the call was created) and the call duration. The
bottom line shows the name or number of the call waiting along with the duration of that call. The
arrow on the display will move between the top and bottom line, indicating to which call you are
connected. Here’s an example:
1. You’re connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
Æ XYZ COMPAN 4:12
SMITH, JOE 0:31
(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Notice how the arrow moves to indicate the change
of connection:
XYZ COMPAN 4:13
Æ SMITH, JOE 0:32
Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If
Caller ID is used, in some instances the local telephone service provider will only show a
general caller status such as Unavailable, Private, or No Data Sent.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its
station key, if one exists for it on your IP Feature Phone, is glowing red). This generates a call
waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of
that station’s display, as explained in “Call waiting display” (above). If the person ignores the call
waiting, your call or the transferred call will be forwarded to the person’s mailbox (or other
destination set by the installer).
Background announce feature
During call waiting, you can also make a brief, private background announcement to the station's
earpiece (if its user has enabled the background announce feature; see “Station options,” page
A.34). A background announce key must have been programmed at your station by programming
code 569 at a programmable feature key (see “Programmable feature keys,” page A.32).
1. During call waiting (as described previously), press and hold the programmed announce key to
speak; the key will glow green if background announce is permitted or red if it isn’t permitted.
The called station will hear your voice over the outside party’s voice. The outside caller,
however, cannot hear you. The called party can respond by pressing FLASH, which places the
original call on hold.
2. Release the key when you are finished speaking.
Note: The background announce feature works only between IP Feature Phones, only if the called
party has allowed call waiting and background announce, and if the called party is using
their handset. The background announce key will be green (only if these conditions are met)
indicating that a background announce can be made.

IP Feature Phone operation IP Series
A.10
Park/hold operation
The difference between
park and hold
Your IP Feature Phone lets you put a call on either park or hold. Each puts a call into a standby
mode, but here’s the difference between the two:
• Park allows anyone on the IP Series system to retrieve the call. The system stores parked calls in
several park zones you’ll identify numerically — e.g., “Park One,” “Park Four,” etc.3
For example, if you need to transfer a call to another station and know the person is in the
building but not at his/her desk, you might page him/her to pick up a “call on Park One.”
• Hold keeps the call exclusively where a user pressed HOLD, allowing no other station to retrieve
it unless system-wide hold is enabled and line appearances are programmed on the phone (see
“System-wide hold,” page A.11).
Park
To park a call
While on an outside call, press the PARK key to park the call. The Park Key LED will blink green on
your phone and blink red on all other phones. The display will indicate “PARKED ON: XX” (where XX
is the line number).
2023456562 1:43
PARKED ON: 12
If your phone has line keys programmed, the corresponding line key will blink green. On other
phones the corresponding line key will blink red.
Note: The line numbers of calls that you have parked will remain displayed on the bottom line of
your display until retrieved.
To retrieve a parked call
To retrieve the parked call from any idle phone, press PARK and dial its line number (e.g., press 1 2
for Line 12).
Note: If your phone has any line keys programmed (see “Programmable feature keys,” page A.32),
each will blink red when a call is parked on its lines; in such cases, just press that line key to
retrieve the parked call.
Note: You can retrieve the oldest parked call by pressing PARK and then 0.
The display will help you choose the line number to retrieve. After pressing PARK, the top line of the
display will show how many calls are parked and the bottom line of the display will show all parked
calls in the system. Newly parked calls are added from the right side of the display.
CALLS PARKED: 3
R11 9 12
Note: If more calls are parked than the display can show, each side of the display will show an arrow,
indicating that more lines are parked. Press the corresponding scroll key (either ▼to scroll
to the left or ▲to scroll to the right) to view the other parked line numbers.
3How many park zones you have depends on how many incoming phone lines you have.
Oldest (and recalling) Newest

IP Series IP Feature Phone operation
A.11
Hold
To place a call on hold
Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED
will blink green. If your phone has line keys programmed, the corresponding line key will also blink
green (it will show as busy at all other stations).
To retrieve a held call
To reconnect to a call on hold, press HOLD (blinking green) again. Or, if your phone has line keys
programmed, press the corresponding (blinking green) line key.
Park/hold recall
If you don’t retrieve a parked or held call within a certain period of time (set by the installer), your
phone will “recall” it. You’ll hear three short ring tones and the LCD display will show “PARK RECALL
XX” (where XX refers to the line involved) or “HOLD RECALL”:
PARK RECALL: 5
R5 2
To answer the recall, lift the handset or press SPEAKER. To perform another action — such as
placing an outside call — during a recall, you must first answer the recall and transfer it, park again,
etc., and then place the call. An “R” will appear on other phones’ displays to show that the call is
being recalled.
Note: A park or hold recall will ring the extension six times, then follow the extension’s call-forward
setting (the default is that it goes to the extension’s mailbox).
System-wide hold
Your Installer may have enabled this feature, which is used in conjunction with line key
appearances programmed at your station (see page A.32). This allows you to press the HOLD key to
place the caller on hold so that anyone with line key appearances programmed at his/her station
can retrieve the call; the appropriate line key will blink green at your station and blink red at those
other stations. To retrieve the call from hold, simply press its line key.
Note: If your station doesn’t have line key appearances, pressing HOLD causes an exclusive hold;
i.e., the line key remains solidly lit on all other stations with that line key programmed.

IP Feature Phone operation IP Series
A.12
Paging
The IP Series system can be programmed to allow paging through an overhead paging system
and/or paging through some (if page zones have been created) all of the system’s IP Feature
Phone speakers.
Overhead paging
Station number 199 is designated as the OH paging port. If the IP Series system has been connected
to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after
the tones. If you frequently page, program a programmable feature key with 199.
Paging through phones
Press PAGE 0to page through all of the IP Feature Phone speakers. Press PAGE and then 1, 2, or 3
to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer
may have added an overhead page system to one or more of these page zones.
Note: Phones in use will not carry a page through their speakers.
To page for pickup of an outside call
To page someone to pick up an outside call:
1. Park the call by pressing PARK.
2. Verify the line number from the display.
3. Page the person and announce the park location for retrieval. For example:
“Sarah, you have a call on Park Two — Sarah, Park Two, please.”
Call pickup
From your station, you can answer a call ringing at another station or department by pressing PICK
UP and then either dialing the extension or (if the destination is programmed into one of your keys;
see “Programmable feature keys,” page A.32) pressing the appropriate ringing station key.
During night mode (see page A.18), if a night bell is in use instead of the night auto attendant,
press PICK UP 0to access the ringing outside call.

IP Series IP Feature Phone operation
A.13
Special keys
FLASH
The FLASH key serves several purposes:
• Getting a fresh dial tone without replacing the handset — When connected to an outside line,
press FLASH to automatically disconnect and receive fresh outside dial tone. (See also
“RELEASE key,” below.)
• Sending a flash hook signal — If operating behind Centrex4or a PBX, press FLASH to transmit a
flash hook signal automatically to either the phone company’s central office or the host PBX.
Either may use this signal to provide you with additional features.
• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle
between the two calls.
REDIAL
The REDIAL key allows you to automatically call a stored name and number as shown below:
To ... Press REDIAL ...
Redial the last
number called • When your station is idle
... or ...
• After first lifting the handset
or pressing SPEAKER
Automatically respond
to a message During message playback with Caller ID
RELEASE
The RELEASE key serves several purposes:
• If pressed when connected to a call through the handset, it disconnects the call and gives you
internal dial tone.
• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.
• If pressed during call waiting, it drops the current call and automatically connects to the
waiting call.
4A special service your phone company may offer.See your administrator for further details.

IP Feature Phone operation IP Series
A.14
Esi-Dex
Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names and
numbers. You may access names and numbers from three different sources:
Dex Source
Personal Dex Names that you have stored for your use (see “Adding names to
your Personal Dex,” below)
Station Dex All station, department, and guest mailbox names programmed
by the Installer
System Dex All system speed-dial names set up by the administrator
Auto-dialing using Esi-Dex
While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
desired Dex:
3/15 10:12 AM
PERSONAL DEX
3/15 10:12 AM
STATION DEX
3/15 10:12 AM
SYSTEM DEX
Note: The System Dex is not available if the administrator has programmed no system-wide speed-
dial numbers.
Choose the desired name from the selected Dex, using one of the two following methods:
Press repeatedly ... To ...
▼or ▲(scroll keys) Scroll through all names in the list from the beginning
or end
(A dialpad key) Scroll through only the names that correspond to the
three letters on the key.
When the desired name and number appears, press ESI-DEX again to dial the number.
ELDRIDGE CORP
5559409434
Adding names to your Personal Dex
Caller ID method
Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during
message retrieval) press ESI-DEX to automatically store the name and number in your Personal
Dex. The display confirms:
XYZ COMPANY 3:21
CID STORED

IP Series IP Feature Phone operation
A.15
Manual method
While your station is idle, press ESI-DEX until prompted to ADD-A-NAME, then enter the name and
the number as prompted (if needed, use the PROG/HELP Key for assistance):
ADD-A-NAME NAME:
1. To enter each character for the name, press the dial pad key that includes the desired character.
The key’s possible character entries will change each time you press the key.
2. When the desired character is displayed, press #to confirm the character. The cursor will move
to the next character position. Use the ▼/ ▲keys to back up or to insert a space.
Example: To enter a B, press 2twice (the possible options to scroll through are A, B, C, 2). When
Bappears, press #to confirm and move to the next entry.
3. Repeat steps 1–2 until the name is complete. The name may contain up to 15 characters (a
space is a character, too).
4. Press # again when finished entering the name.
5. Now, enter the number — including, if necessary, the line access code 9(or 8or 71–76).
Note: To insert a two-second pause, press CONF. To insert a flash (F) press FLASH. For a star (*)
tone, press REDIAL. For a pound (#) tone, press TRANSFER.
6. Press #to confirm the entry.
Deleting names from your Personal Dex
Select the name to delete (using the procedure described in “Auto-dialing using Esi-Dex,” page
A.14) and press *(or HOLD) to delete.
Using Esi-Dex: An example
Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and
you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm
that the information has been stored. Now, to call the SK Company in the future:
1. Press ESI-DEX until you see PERSONAL DEX on the display.
3/15 10:12 AM
PERSONAL DEX
2. Press the 9key (corresponding to WXY). The display will show the first stored name that starts
with W, X or Y.
WALTON AND SONS
9095551020
3. Continue to press 9until XYZ COMPANY appears in the display.
XYZ COMPANY
3185559421
4. Press ESI-DEX again. This dials the number for the XYZ Company.
Important: The number dialed (if stored from a Caller ID) will be the number for the actual line
used by the caller, and may be different than the caller’s listed number. Additionally,
some local calls may not be auto-dialed correctly, depending on the limitations of
your area’s local dialing plan. You may wish to create a manual listing for these.
Consult your administrator if you need further assistance.

IP Feature Phone operation IP Series
A.16
System speed-dialing with Esi-Dex
If your administrator has programmed system speed-dial numbers, you can access one of these
numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its
corresponding three-digit access number (in the range 600–699).
Example: If an out-of-town factory location has been programmed as system speed-dial access
number 605, you can lift the handset, receive internal dial tone, dial 6 0 5 and this will
automatically dial the factory’s number. You may also program 605 (in this example) as
a programmable feature key (see page A.32).
Message monitor mode (live call screening)
Message monitor mode, also known as live call screening, lets you hear a caller leaving a message
in your mailbox — just as with your home answering machine. You turn this feature on or off as part
of user programming (PROG/HELP 3 6). While you hear the caller through your speaker, you have
the following options:
Option Result
Lift the handset You intercept the call
Do nothing The system records the message to your
mailbox for your later retrieval
Press MUTE/DND Temporarily mutes your speaker (the
system continues to record the message
to your mailbox)
Note: During monitor mode, you will hear a call ring, then subdued ringing while the caller is
hearing your personal greeting, then their message. You can intercept the call at any time.
Personal greeting reminder
If you frequently change your personal greeting, use this option; it sets your station to remind you of
your current greeting. The first time you use your phone after it has been idle (for the period you set in
this function), the system automatically plays your current greeting (and gives you the option to
change it). The range is 0 (no reminder) to 500 hours. To set this, press PROG/HELP 3 2.
Example: If you change your personal greeting only when out of town for a few days, set the
reminder interval to 60 hours; you’ll be reminded if your phone has not been used for
three days. Set it for 36 hours and you will be reminded every Monday morning or if you
are away for a couple of days. If you change your greeting several times a day, set the
reminder for about 3 hours.