Nortel IP Phone 2004 User manual

Nortel Networks Communication Server 1000
IP Phone 2004
User Guide
Title page

Revision history
3
Revision history
September 2004
Standard 4.00. This document is up-issued to support
Nortel Networks Communication Server 1000 Release 4.0.
October 2003
Standard 3.00. This document is up-issued to support
Succession 3.0 Software and the Net6 Transformation Gateway
feature.
November 2002
Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and CSE 1000 Release 2.0.
June 2001
Standard 1.00.

Revision history
4

Contents
5
Contents
About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Enter text using the telephone dialpad . . . . . . . . . . . . . . . . . . 22
Edit text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect the IP Phone 2004 components . . . . . . . . . . . . . . 24
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure options on the IP Phone 2004 . . . . . . . . . . . . . 26
Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 27
Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 33
Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Choose Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Choose Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Enable call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enable OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . . 40
Change feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
View set information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents
6
Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 44
Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 45
Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 46
Configure Area Code set-up . . . . . . . . . . . . . . . . . . . . . . 47
Configure Name Display format . . . . . . . . . . . . . . . . . . . . 50
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use the Directory applications . . . . . . . . . . . . . . . . . . . . . . . . 54
Make a call using Corporate Directory . . . . . . . . . . . . . . . 55
Make a call using Personal Directory . . . . . . . . . . . . . . . . 56
Make a call using the Callers List . . . . . . . . . . . . . . . . . . . 57
Make a call using Redial List . . . . . . . . . . . . . . . . . . . . . . 58
Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Use AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Redial the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Make a call using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Contents
7
Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75
Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . 77
Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 82
Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 89
Use the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Use the Conferee Selectable Display
and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Use AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Use the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Use Call Page Connect to make an announcement . . . . . . . . 96
Use Centrex/Exchange Line Switchhook Flash . . . . . . . . . . . 97

Contents
8
Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 97
Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 102
Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Use Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
A User information line appears on all displays listing
the number of your office telephone. . . . . . . . . . . . . . . . 120
Virtual Office on your Office telephone . . . . . . . . . . . . . 120
Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Troubleshoot MG 1000B . . . . . . . . . . . . . . . . . . . . . . . . 127
Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Activate Message Registration . . . . . . . . . . . . . . . . . . . . . . . 130
Use Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
External server applications . . . . . . . . . . . . . . . . . . . . . . . 136
Use Net6 Transformation Gateway . . . . . . . . . . . . . . . . . . . 136
Call Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Contents
9
Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 148
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 149
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Contents
10

About the IP Phone 2004
11
About the IP Phone 2004
The IP Phone 2004 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2: In this guide, programmable line (DN)/feature key labels
display beside the key, and soft key labels display directly above the
key. Figure 1 shows key labels.
Figure 1: Programmable line (DN)/feature key and
soft key labels

About the IP Phone 2004
12
Basic features
The IP Phone 2004 supports the following features:
• 12 programmable feature keys: six (physical) user-defined feature
key labels and six lines/features accessed by pressing the Shift key
• four soft keys (self-labeled) providing access to a maximum of
10 features
Note: Your IP Phone 2004 may not be configured to support soft key
functionality. Consult your system administrator.
• multi-field LCD display screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker, handset, and
headset volume
• six specialized fixed keys:
—Quit
— Directory
— Message (Inbox)
— Outbox/Shift
— Services
— Expand to PC
• four call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
• shared LAN access with a PC
• headset jack with On/Off key
• automatic network configuration
• hearing-aid compatibility

About the IP Phone 2004
13
Figure 2: IP Phone 2004
Telephone controls
Note: Your IP Phone 2004 may come with optional key caps. Text in
parenthesis indicate labels appearing on the key caps. For example,
(Services).
Use the Volume control bar to adjust the
volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the right side of the rocker bar to increase
volume, press the left side to decrease
volume.

About the IP Phone 2004
14
Use the Primary Directory Number (DN) to
access a single line and activate on-hook
dialing.
Programmable line (DN)/feature keys are
extra DNs or feature keys used to access
additional features.
A steady LCD light beside a line (DN) key
indicates that the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on
hold. Press the line (DN) key beside the
flashing LED indicator to return to the caller
on hold.
Press the Message (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
(Goodbye)
(Hold)
(Msg/Inbox)

About the IP Phone 2004
15
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— OnHook Default Path
— Call Timer
— Display diagnostics
— Local DialPad Tone
— Ring type
— Change feature key label
— Set Information
• Password Admin:
— Station Control Password
• Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
(Services)

About the IP Phone 2004
16
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menu
many not be available on your
IP Phone 2004. Consult your system
administrator.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Press the Speaker key to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
Press the Outbox/Shift key to toggle
between two feature key pages and to
access an additional six lines/features and
an additional 24 lines on the Nortel Networks
IP Phone KEM.
Press the Directory key to access directory
services.
(Shift)
(Directory)

About the IP Phone 2004
17
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes when the Mute option is in
use.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of calls currently on your
telephone.
Soft keys (self-labeled) are located below
the LCD display screen. The LCD label
above the key changes based on the active
feature.
Note: When a triangle appears before a
key label, the feature is active.
Press the More.. key to access the next
layer of Soft keys (self-labeled).
When a message is left for the user, the
Message waiting indicator flashes. Also,
this indicator flashes when the set ringer is
ON.
The Expand to PC key to access external
server applications such as Net6.
(Mute)
(Quit)

About the IP Phone 2004
18
Telephone display
The IP Phone 2004 has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, feature prompt strings, user-
entered digits, date and time information, and set information.
• The lower display area provides feature key label information.
Figure 3 shows an idle LCD display screen.
Figure 3: IP Phone 2004 LCD display screen
The Copy key is a fixed key that is reserved
for future development.

About the IP Phone 2004
19
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
The Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List).
Your initial SCPW is defined by your system administrator. Please contact
your system administrator for detailed information.
To change your SCPW:
1. Press the Services key.
2. Press the Up/Down keys to scroll and
highlight Password Admin.
3. Press the Select key.
(Services)

About the IP Phone 2004
20
Note: The default setting for Password Protection is off.
To turn Password Protection On/Off:
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.
6. Press the Select key.
7. Use the dialpad to enter the new
password.
8. Press Select to accept the new
password.
Note: If you have been locked out of
your IP Phone 2004, or have forgotten
your SPCW, please contact your system
administrator.
1. Press the Directory key.
2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
(Directory)