ESI C-Plus User manual

ESI Phone
User’s Guide
FOR ESI C-Plus AND ESI C-Plus Executive
0450-1177
Rev. D
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESIdesigns and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page, and Verbal User Guide
are trademarks of ESI. Information contained herein is subject to change without notice. ESI products are protected
by various U.S. Patents, granted and pending. Visit ESI on the Web atwww.esi-estech.com.

Table of contents
Introduction.............................................................................A.1
ESI 40D Business Phone.......................................................A.2
48-Key Feature Phone...........................................................A.3
24-Key Feature Phone...........................................................A.4
12-Key Feature Phone (legacy product).................................A.5
ESI Cordless Handsets..........................................................A.6
Connecting your ESI phone...................................................A.7
Help mode (Verbal User’s Guide)......................................B.1
User programming: An introduction................................C.1
User programming menu.......................................................C.1
Voice mail operation.............................................................D.1
VOICE MAIL key....................................................................D.1
Personal greetings.................................................................D.1
Leaving messages . . ............................................................D.2
Moving a message.................................................................D.2
Off-premises “reach me”........................................................D.3
Message retrieval...................................................................D.3
Live recording........................................................................D.6
Off-premises message delivery..............................................D.7
Message Recycle Bin(un-delete)..........................................D.8
Status indicator lamp.............................................................D.8
Optionalvoice mail feature: Guest mailboxes........................D.8
Optionalvoice mail feature: Broadcast mailbox (500)..........D.10
Optionalvoice mail feature: Cascade notification mailboxes D.11
ESI phone operation.............................................................E.1
Display...................................................................................E.1
Caller ID.................................................................................E.1
Keys....................................................................................... E.1
Dial tone.................................................................................E.3
Basic phone use.................................................................... E.4
Directstation selection...........................................................E.5
Transferring an outside call . . ...............................................E.6
Transferring an internal call . . ...............................................E.7
Conference calling................................................................. E.8
Call forwarding.......................................................................E.9
Call waiting .......................................................................... E.11
Hold/exclusive hold operation.............................................. E.12
Paging.................................................................................E.14
Call pickup........................................................................... E.14
Optional features.................................................................. E.15
Special keys............................................................................F.1
Esi-Dex...................................................................................F.2
Override ring...........................................................................F.9
Message monitor mode (live call screening).........................F.10
Personal greeting reminder..................................................F.10
Headset operation................................................................F.10
Outside dialtone preference.................................................F.11
Line keys..............................................................................F.11
Optional features..................................................................F.12
Analog stations .....................................................................G.1
Caller ID................................................................................G.1
Placing calls.......................................................................... G.1
Transferring calls................................................................... G.2
Conference calling................................................................. G.2
Call forwarding......................................................................G.3
Call waiting............................................................................G.3
Call hold................................................................................ G.3
Paging...................................................................................G.4
Call pick-up............................................................................G.4
Voice mail operation from an analog station..........................G.4
Analog station programming.................................................. G.7
Index

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI desktop phones
and the ESI Digital Cordless Handset. Each feature has been designed forease ofuse whileproviding
capabilities needed in an advanced business phone.
You will be able to learn many of the features by simply using your phone; and this User’s Guide will introduce
you to the wide variety of features offered by your ESI system and how to use your phone effectively to achieve
maximum benefits.
What it covers
This User’s Guide covers the use of the following with yourESI system:
• ESI 40D Business Phone
• 48-Key Digital Feature Phone
• 24-Key Digital Feature Phone
• ESI Digital Cordless Handset
• [Legacy] 12-Key Digital Feature Phone
• Analog station
How it’s arranged
• Section A — Introduction and phone illustrations
• Section B — User help
• Section C — User programming
• Section D — Voice mail operation
• Section E — Phone operation
• Section F — Special keys and features
• Section G —Analog stations
• Index
Important: If you’re using a 48-Key Feature Phone, please note that this phone has separate PROGRAM and HELP
keys, rather than the combo PROG/HELP key found on the other models supported by your ESI system.
Therefore, you should press PROGRAM if programming your phone and the instructions tell you to press
PROG/HELP; or, similarly, you should press HELP if the instructions tell you to press PROG/HELP to obtain
assistance from the Verbal User Guide described herein (see page B.1).
Voice mail options
Your ESI C-Plus phone system comes with ESI’s award-winning voice mail, including an automated attendant
and a dedicated mailbox for each station.
The automated attendant provides up to 18 branches that conveniently route callers to their desired extensions
or departments, or even destinations outside the system.
Some features are enabled by the Installer or System Administrator. Consult your System Administrator if you
are unsure aboutwhat ESI features are available.

User’s Guide Introduction
A.2
ESI 40D Business Phone
Available for the ESI C-Plus Executive system, the ESI 40D Business Phone has a variety of programmable and
built-in features. The ESI 40D Business Phone’s built-in voice mail features and voice prompts make it easy to
program and use. Up to two ESI 40D Business Phones (or two 48-Key Feature Phones, orone of each) may be
installed on an ESI C-Plus Executive system.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.14 Status indicator lamp D.8
Fixed feature keys E.1 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.6
Programmable feature keys C.2 PAGE key E.14
Hint: On any of these ESI phone varieties, you can perform direct programming by holding down a
programmable feature key for at least two seconds (similar to how you might program a car radio button).
This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

User’s Guide Introduction
A.3
48-Key Feature Phone
The 48-Key Feature Phone has a variety of programmable and built-in features.The48-Key Feature Phone’s built-
in voice mail features and voice prompts make it easy to programand use. Up to two 48-Key Feature Phones (or two
ESI 40D Business Phones, or one of each) may be installed on an ESI C-Plus Executive system.
Items referenced elsewhere
Item Page Item Page
PROGRAM soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.14 Status indicator lamp D.8
Fixed feature keys E.1 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.6
Programmable feature keys C.2 PAGE key E.14
Hint: On any of these ESI phone varieties, you can perform direct programming by holding down a
programmable feature key for at least two seconds (similar to how you might program a car radio button).
This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

User’s Guide Introduction
A.4
24-Key Feature Phone
Available for all ESI C-Plus systems, the 24-Key Feature Phone has a variety of programmable and built-in
features.The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program
and use.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.14 Status indicator lamp D.8
Fixed feature keys E.1 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.6
Programmable feature keys C.2 PAGE key E.14
Hint: On any of these ESI phone varieties, you can perform direct programming by holding down a
programmable feature key for at least two seconds (similar to how you might program a car radio button).
This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

User’s Guide Introduction
A.5
12-Key Feature Phone (legacy product)
The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most
commonly used phone features. This simplified model supports neither speakerphone operation1nor Esi-Dex.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.14 Status indicator lamp D.8
Fixed feature keys E.1 PAGE key E.14
Programmable feature keys D.1
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1).
• Esi-Dex.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must
program these features into programmable feature keys (see “Programmable feature keys,” page C.3, and
“Optional features,” page F.12).
Hint: On any of these ESI phone varieties, you can perform direct programming by holding down a
programmable feature key for at least two seconds (similar to how you might program a car radio button).
This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.
1The 12-Key Feature Phone lacks a hands-free microphone, and thereforecan’t serve as a true two-way speakerphone. Its speaker plays pages.

User’s Guide Introduction
A.6
ESI Cordless Handsets
Available forall ESI C-Plus systems, ESI’s digital Cordless Handsets come in two models — compact and
heavy-duty — but each offers the same features. Note that they do not have the following features found on
some ESI desktop phones: speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key
support, or Verbal User Guide (or PROG/HELP key).Each model comes with a charger/AC adapter, base station,
belt clip, battery pack, and wall mount.
Two-line, 32-character display;
third line contains status icons
VOICE MAIL key (pg. D.1)
Other fixed feature keys (pg. E.1)
CHANNEL key
TALK key
Four programmable feature keys (pg. C.2)
Compact model Heavy-duty model

User’s Guide Introduction
A.7
Connecting your ESI phone
Depending on which ESI phone you have,use the appropriate diagram (below) to connect it. Each diagram
represents the panel on the phone’s underside.
Notes: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical
orientation of the phone — i.e., the part with the display is the top.
When the phone is in the highest upright position, use the wall-mount hook located under the handset to
secure the handset when you’re not using the phone.
24-Key Feature Phone
12-Key Feature Phone(legacy product)
• Connects like a basic phone.
• Handset plugs into right-side jack.
• Line cord plugs into left-side jack.
ESI 40D Business Phone
Connects in a similar addition to the 24-Key Feature
Phone mentioned above.
Note: The ESI 40D Business Phone can accept an
optional Expansion Console when used on
most other ESI systems, but this functionality
is unavailable on an ESI C-Plus or ESI
C-Plus Executive system.
48-Key Digital Feature Phone
Connects in a similar addition to the 24-Key Feature
Phone mentioned above.
Note: The 48-Key Digital Feature Phone can accept
an optional Expansion Console when used
on most other ESI systems, but this
functionality is unavailable on an ESI C-Plus
or ESI C-Plus Executive system.

User’s Guide Introduction
A.8
ESI Cordless Handset connection
Each ESI Cordless Handset comes with:
• A charger/cradle to charge the Handset.
• An AC adapter for use with only the charger.
• A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset.
This base station is line-powered and thus needs no AC power.
• Wall-mount(s), a belt clip, and a Quick Reference Guide.
Base station installation
Due to each site’s unique characteristics, the range and distance information we’ll provide herein is
only approximate.
Characteristics thatpositively affect performance:
• The base station should be installed so it has a clear line-of-sight with the Cordless Handset.
• The base station antenna should always be pointed in its uppermost vertical position.
Characteristics thatnegatively affect performance:
• Large amounts of metal shelving (such as in manufacturing or warehouse areas).
• Close proximity to (within one mile of) a radio tower.
• Concrete walls that divide spaces where Cordless Handsets are used (assuming the base stations are in
one location).
Don’t install the base station:
• Close to a wall with metal studs.
• On a metal wall.
• Next to a device that emits RFI or EMI1— e.g., a television, radio, computer, computer printer,
fluorescent light fixture,or fax machine.
• Next to any other 900 MHz device — e.g., a hand-held inventory control device.
• In a ceiling that has foil-backed insulation.
• Behind doors that typically are closed, tinted windows, one-way glass,or otherareas that limit or
cut off transmission to the Cordless Handset.
Base stations must be installed at least 10 feet apart, regardless of whether the base station is for the
small-model or large-model Cordless Handset. Don’t install more than six base stations in one area
(such as a network room). Choose a location at least 30 feet away if more than six base stations are needed
in a building.
A Digital Cordless Handset base station requires only a line cord to the phone system;AC powerisn’t
needed because the base station receives power from the phone system via the line cord.
Once the base stations are installed and the Cordless Handsets charged, change each Handset’s channel by
pressing its CH key. Each Handset should have its own channel. There are 30 available channels on the
small Cordless Handset and 10 on the large Cordless Handset.
Note: Feedback may result if the Cordless Handset is within three inches of an ESI desktop phone.
1RFI is radio frequency interference. EMI is electromagnetic interference.