Avaya J129 User manual

Using Avaya J129 IP Phones
Release 1.0
Issue 1
October 2016
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 20, 2016—11:04 PM (UTC)

© 2016, Avaya, Inc.1
All Rights Reserved.2
Note3
Using a cell, mobile, or GSM phone, or a two-way radio in close4
proximity to an Avaya IP telephone might cause interference.5
Documentation disclaimer6
“Documentation” means information published in varying mediums7
which may include product information, operating instructions and8
performance specifications that are generally made available to users9
of products. Documentation does not include marketing materials.10
Avaya shall not be responsible for any modifications, additions, or11
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Warranty28
Avaya provides a limited warranty on Avaya hardware and software.29
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available to Avaya customers and other parties through the Avaya33
Support website: https://support.avaya.com/helpcenter/34
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The following applies if the product is deployed on a virtual machine.13
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WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)78
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD79
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS80
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Preventing Toll Fraud94
“Toll Fraud” is the unauthorized use of your telecommunications95
system by an unauthorized party (for example, a person who is not a96
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company's behalf). Be aware that there can be a risk of Toll Fraud98
associated with your system and that, if Toll Fraud occurs, it can99
result in substantial additional charges for your telecommunications100
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Security Vulnerabilities109
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Suspected Avaya product security vulnerabilities are handled per the113
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Downloading Documentation116
For the most current versions of Documentation, see the Avaya117
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Contact Avaya Support.127
Regulatory Statements128
Australia Statements129
Handset Magnets Statement: 130
Danger:
The handset receiver contains magnetic devices that can131
attract small metallic objects. Care should be taken to avoid132
personal injury.133
Industry Canada (IC) Statements134
RSS Standards Statement135
This device complies with Industry Canada licence-exempt RSS136
standard(s). Operation is subject to the following two conditions:137
1. This device may not cause interference, and75

2. This device must accept any interference, including1
interference that may cause undesired operation of the2
device.3
Le présent appareil est conforme aux CNR d'Industrie Canada4
applicables aux appareils radio exempts de licence. L'exploitation est5
autorisée aux deux conditions suivantes:6
1. L'appareil ne doit pas produire de brouillage, et7
2. L'utilisateur de l'appareil doit accepter tout brouillage8
radioélectrique subi, même si le brouillage est susceptible9
d'en compromettre le fonctionnement.10
Radio Transmitter Statement11
Under Industry Canada regulations, this radio transmitter may only12
operate using an antenna of a type and maximum (or lesser) gain13
approved for the transmitter by Industry Canada. To reduce potential14
radio interference to other users, the antenna type and its gain15
should be so chosen that the equivalent isotropically radiated power16
(EIRP) is not more than that necessary for successful17
communication.18
Conformément à la réglementation d'Industrie Canada, le présent19
émetteur radio peut fonctionner avec une antenne d'un type et d'un20
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie21
Canada. Dans le but de réduire les risques de brouillage22
radioélectrique à l'intention des autres utilisateurs, il faut choisir le23
type d'antenne et son gain de sorte que la puissance isotrope24
rayonnée équivalente ne dépasse pas l'intensité nécessaire à25
l'établissement d'une communication satisfaisante.26
This Class B digital apparatus complies with Canadian ICES-003.27
Cet appareil numérique de la classe B est conforme à la norme28
NMB-003 du Canada.29
Radiation Exposure Statement30
This equipment complies with FCC & IC RSS102 radiation exposure31
limits set forth for an uncontrolled environment. This equipment32
should be installed and operated with minimum distance 20cm33
between the radiator & your body. This transmitter must not be co-34
located or operating in conjunction with any other antenna or35
transmitter.36
Cet équipement est conforme aux limites d'exposition aux37
rayonnements ISEDétablies pour un environnement non contrôlé.38
Cet équipement doit être installé et utilisé avec un minimum de 2039
cm de distance entre la source de rayonnement et votre corps.40
Japan Statements41
Class B Statement42
This is a Class B product based on the standard of the VCCI Council.43
If this is used near a radio or television receiver in a domestic44
environment, it may cause radio interference. Install and use the45
equipment according to the instruction manual.46
47
Denan Power Cord Statement48
Danger:
Please be careful of the following while installing the49
equipment:50
• Please only use the connecting cables, power cord, and51
AC adapters shipped with the equipment or specified by52
Avaya to be used with the equipment. If you use any53
other equipment, it may cause failures, malfunctioning,54
or fire.55
• Power cords shipped with this equipment must not be56
used with any other equipment. In case the above57
guidelines are not followed, it may lead to death or58
severe injury.59
60
本製品を安全にご使用頂くため、以下のことにご注意ください。61
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず62
製品に同梱されております添付品または指定品をご使用くだ63
さい。添付品指定品以外の部品をご使用になると故障や動作64
不良、火災の原因となることがあります。65
•同梱されております付属の電源コードを他の機器には使用し66
ないでください。上記注意事項を守らないと、死亡や大怪我67
など人身事故の原因となることがあります。68
México Statement69
The operation of this equipment is subject to the following two70
conditions:71
1. It is possible that this equipment or device may not cause72
harmful interference, and73
2. This equipment or device must accept any interference,74
including interference that may cause undesired operation.75
La operación de este equipo está sujeta a las siguientes dos76
condiciones:77
1. Es posible que este equipo o dispositivo no cause78
interferencia perjudicial y79
2. Este equipo o dispositivo debe aceptar cualquier80
interferencia, incluyendo la que pueda causar su operación81
no deseada.82
Power over Ethernet (PoE) Statement83
This equipment must be connected to PoE networks without routing84
to the outside plant.85
U.S. Federal Communications Commission (FCC) Statements86
Compliance Statement87
The changes or modifications not expressly approved by the party88
responsible for compliance could void the user’s authority to operate89
the equipment.90
To comply with the FCC RF exposure compliance requirements, this91
device and its antenna must not be co-located or operating to92
conjunction with any other antenna or transmitter.93
This device complies with part 15 of the FCC Rules. Operation is94
subject to the following two conditions:95
1. This device may not cause harmful interference, and96
2. This device must accept any interference received,97
including interferences that may cause undesired98
operation.99
When using IEEE 802.11a wireless LAN, this product is restricted to100
indoor use, due to its operation in the 5.15 to 5.25GHz frequency101
range. The FCC requires this product to be used indoors for the102
frequency range of 5.15 to 5.25GHz to reduce the potential for103
harmful interference to co channel mobile satellite systems. High-104
power radar is allocated as the primary user of the 5.25 to 5.35GHz105
and 5.65 to 5.85GHz bands. These radar stations can cause106
interference with and/or damage to this device.107
Class B Part 15 Statement108
For product available in the USA/Canada market, only channel 1~11109
can be operated. Selection of other channels is not possible.110
This equipment has been tested and found to comply with the limits111
for a Class B digital device, pursuant to Part 15 of the FCC Rules.112
These limits are designated to provide reasonable protection against113
harmful interferences in a residential installation. This equipment114
generates, uses and can radiate radio frequency energy and, if not115
installed and used in accordance with the instructions, may cause116
harmful interference to radio communications. However, there is no117
guarantee that interference will not occur in a particular installation. If118
this equipment does cause harmful interferences to radio or119
television reception, which can be determined by turning the60

equipment off and on, the user is encouraged to try to correct the1
interference by one or more of the following measures:2
• Reorient or relocate the receiving antenna.3
• Increase the separation between the equipment and receiver.4
• Connect the equipment into an outlet on a circuit different from5
that to which the receiver is connected.6
• Consult the dealer or an experienced radio/TV technician for7
help.8
Radiation Exposure Statement9
This equipment complies with FCC radiation exposure limits set forth10
for an uncontrolled environment . This equipment should be installed11
and operated with minimum distance of 8 in or 20 cm between the12
radiator and your body. This transmitter must not be co-located or13
operating in conjunction with any other antenna or transmitter.14
EU Countries15
This device complies with the essential requirements and other16
relevant provisions of Directive 1999/5/EC. A copy of the Declaration17
may be obtained from http://support.avaya.com or Avaya Inc., 21118
Mt. Airy Road, Basking Ridge, NJ 07920 USA.19
General Safety Warning20
• Use only the Avaya approved Limited Power Source power21
supplies specified for this product.22
• Ensure that you:23
- Do not operate the device near water.24
- Do not use the device during a lightning storm.25
- Do not report a gas leak while in the vicinity of the leak.26
- Limit the power to the device over telecommunications27
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.28
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Avaya is a registered trademark of Avaya Inc.40
All non-Avaya trademarks are the property of their respective owners.41
Linux® is the registered trademark of Linus Torvalds in the U.S. and42
other countries.43

Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Intended audience................................................................................................................... 8
Chapter 2: Avaya J129 IP Phones overview........................................................................... 9
Physical layout...................................................................................................................... 10
Connection jacks................................................................................................................... 12
Icons on the deskphone......................................................................................................... 13
Supported features................................................................................................................ 14
Chapter 3: Getting started...................................................................................................... 16
Logging in to your deskphone................................................................................................. 16
Logging out your deskphone.................................................................................................. 16
Locking and unlocking the deskphone..................................................................................... 16
Chapter 4: Handling outgoing calls...................................................................................... 18
Making a call......................................................................................................................... 18
Redialing a number............................................................................................................... 18
Toggling between active calls................................................................................................. 19
Calling a person form the contacts list..................................................................................... 19
Making a call from call history................................................................................................. 19
Making an emergency call...................................................................................................... 20
Making an international call.................................................................................................... 20
Chapter 5: Answering a call................................................................................................... 21
Ignoring an incoming call....................................................................................................... 21
Switching to another deskphone during an active call............................................................... 22
Making an attended transfer................................................................................................... 22
Making an unattended transfer............................................................................................... 23
Transferring a call on hold...................................................................................................... 23
Chapter 6: Using call forwarding........................................................................................... 25
Activating and deactivating Call Forward................................................................................. 25
Activating call forwarding when you do not answer the call....................................................... 25
Chapter 7: Managing conference calls................................................................................. 27
Adding a person to an active call............................................................................................ 27
Adding a person on hold to a conference call........................................................................... 27
Putting a conference call on hold............................................................................................ 28
Chapter 8: Using call related features.................................................................................. 29
Muting and unmuting a call..................................................................................................... 29
Activating Mute Alert.............................................................................................................. 29
Visual alerting....................................................................................................................... 30
Placing a call on hold and resuming the call............................................................................ 30
Activating transfer to voice mail.............................................................................................. 30
October 2016 Using Avaya J129 IP Phones 6
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 20, 2016—11:04 PM (UTC)

Parking and unparking a call.................................................................................................. 31
Activating Do Not Disturb....................................................................................................... 31
Setting up automatic call back................................................................................................ 32
Activating EC500................................................................................................................... 32
Tracing a malicious call.......................................................................................................... 33
Blocking your extension from displaying during calls................................................................ 33
Chapter 9: Managing call history.......................................................................................... 34
Turning call history on and off................................................................................................. 34
Viewing call history details..................................................................................................... 34
Adding or deleting a call record from the call history menu........................................................ 35
Clearing the call history menu................................................................................................ 35
Chapter 10: Managing contacts............................................................................................. 36
Adding a new contact............................................................................................................ 36
Editing a contact.................................................................................................................... 36
Viewing the contact details..................................................................................................... 37
Searching for a contact.......................................................................................................... 37
Deleting a contact.................................................................................................................. 37
Chapter 11: Managing your presence................................................................................... 38
Enabling Away Timer............................................................................................................. 38
Chapter 12: Managing voice mails........................................................................................ 39
Retrieving a voice mail........................................................................................................... 39
Chapter 13: Customizing Avaya J129 IP Deskphones........................................................ 40
Setting the Dial mode............................................................................................................ 40
Assigning Speed Dial............................................................................................................. 40
Replacing and clearing a Speed Dial contact..................................................................... 41
Setting Visual alerting............................................................................................................ 41
Displaying Call timers............................................................................................................ 41
Setting a ring tone for incoming calls....................................................................................... 42
Turning Button Clicks on and off............................................................................................. 42
Turning Error Tones on and off............................................................................................... 42
Turning audio settings on and off............................................................................................ 43
Setting Handset Profile.......................................................................................................... 43
Adjusting the contrast of the display screen............................................................................. 44
Setting the display language.................................................................................................. 44
Setting the Time Format......................................................................................................... 44
Setting the Date Format......................................................................................................... 44
Setting the time zone............................................................................................................. 45
Chapter 14: Related resources.............................................................................................. 46
Documentation...................................................................................................................... 46
Finding documents on the Avaya Support website............................................................. 47
Viewing Avaya Mentor videos................................................................................................. 48
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Contents
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Chapter 1: Introduction1
Purpose2
This document describes how to use product features and capabilities.3
Intended audience4
This document is intended for people who want to learn how to use product features and5
capabilities.6
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Chapter 2: Avaya J129 IP Phones overview1
The Avaya J129 IP Phones is a SIP-based phone intended to be used for basic business2
communications.3
Physical specifications4
• Two call appearances5
• A 128 x 32 graphical LCD6
• Three softkeys7
• Dual network ports with integrated Power over Ethernet (PoE)8
• Magnetic Hook Switch9
Feature specifications10
• Call forwarding11
• Call transferring12
• Call conferencing13
• Voice mail14
• Deskphone customization15
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Physical layout1
3
2
4
6
7
5
8
9
10
11
1
2
Avaya J129 IP Phones overview
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Callout number Name Icon Description
1 Beacon LED N/A The beacon LED flashes a red light to
the upper-right corner of the
deskphone, which indicates that you
have a voice mail, an incoming call or
you are on a call using speakers.
2 Phone display N/A The phone displays the call
information in this area, such as the
extension, caller information, and
missed calls.
3 Softkeys N/A The softkeys selects the action that is
displayed in the softkey section of the
phone display. The softkeys are
context sensitive.
4 Navigation arrows and OK N/A The OK button performs the action of
selecting the function assigned to the
left most soft key function.
The navigation arrows performs the
action of scrolling through various
sections of the phone display.
5 Phone Press the Phone button to move to the
phone screen.
6 Back Press the Back button to return to the
previous menu.
7 Speaker Press the Speaker button to use the
speakerphone. To take the call off the
speakerphone, lift the handset.
8 Main Menu Press the Main Menu button to access
the menu options and other phone
settings.
9 Hold Press Hold button to place the call on
hold.
To resume the call, press the Resume
softkey.
10 Volume If you press + or - on the Volume
button on an active call, the phone
increases or decreases the volume of
your handset, or speaker accordingly.
When you are not on an active call,
pressing these buttons adjusts the
ringer volume.
11 Mute Press the Mute button to mute a call in
progress. To unmute the call, press
the Mute button again.
Physical layout
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Connection jacks1
The following image illustrates the connection jacks that are present on the back panel of Avaya2
J129 IP Phones models. The image schematically describes which device to connect in which jack.3
Receiver
Port
Computer
Port
Network
Port
4
Avaya J129 IP Phones overview
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Icons on the deskphone1
The following table lists the icons used in the Avaya J129 IP Phones:2
Icon Description
Incoming call
Outgoing call
Missed call
Line indicator call appearance on
Line indicator call appearance off
Check
MDA active
New call setup
No handset
Incoming call recents
Outgoing recents MDA
Recents
More than 10 recent missed calls
Speaker silent
Voicemail
Checkbox off
Checkbox on
Active conference
Conference on hold
Contrast
EC500
Failover
Radio button off
Table continues…
Icons on the deskphone
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Icon Description
Radio button on
Feature unavailable
Call forward
Handset
Hold
Phone lock
Mute
Ringer on
Ringer off
Speaker
Do not disturb
Supported features1
Avaya J129 IP Phones supports the Avaya Aura® and IP Office environments. The following table2
shows the supported features in both the environments.3
Features Avaya Aura®IP Office
End to end security indicator Yes No
Private call Yes No
Automatic call back Yes No
Emergency dialing when user not
logged in
Yes No
Attended transfer Yes Yes
Transferring a call by selecting a
contact or recents
Yes No
Contacts Yes No
Presence Yes No
Quick log in Yes No
Multiple Device Access (MDA) Yes No
Concurrent log in Yes No
Table continues…
Avaya J129 IP Phones overview
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LED on speaker button No No
Voice mail Yes Yes
Call Park/Unpark Yes Yes; It is supported using short
codes.
Block Calling party info Yes No
EC500 Yes Yes (The feature is called Mobility)
Malicious Call Trace (MCT) Yes No
Supported features
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Chapter 3: Getting started1
Logging in to your deskphone2
About this task3
Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for4
your extension.5
Procedure6
1. Enter your extension.7
2. Enter the password that your administrator assigned to you.8
3. Press Enter or OK or #.9
Logging out your deskphone10
About this task11
Use this procedure to log out of your deskphone. If the administrator has enabled the offline call-log12
feature on the deskphone, the deskphone downloads the call log database when you log in. The13
offline call-log database stores the calls that landed on the deskphone while you were not logged in.14
These calls are added to the call history as missed calls. The offline call-log feature is only available15
in an Avaya Aura® environment.16
Procedure17
1. Press Main Menu > Log Out.18
2. Press Log out when the deskphone prompts for confirmation.19
Locking and unlocking the deskphone20
About this task21
Use this procedure to lock your deskphone when it is idle. This prevents the use of deskphone for22
making calls when you are away, with the exception of making emergency calls. Locking your phone23
does not log you out.24
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Procedure1
1. Press Main Menu > Lock.2
The deskphone displays a padlock symbol and your presence status changes to Away.3
Note:
You can receive incoming calls after you lock your deskphone.4
2. To unlock your phone, press Unlock and enter the password you use for deskphone login.5
Locking and unlocking the deskphone
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Chapter 4: Handling outgoing calls1
Making a call2
Before you begin3
Set the Dial mode to automatic or manual.4
Procedure5
1. Lift the handset or press Speaker.6
2. Do one of the following:7
• If the dial mode is set to Auto, dial the number you want to call.8
Note:
In IP Office, you can press the Call softkey or wait for a timeout.9
• If the dial mode is set to Manual, dial the number you want to call and press the Call10
softkey.11
Related links12
Setting the Dial mode on page 4013
Redialing a number14
Procedure15
From the Phone screen, press Redial or press OK.16
The phone redials the last number that you have dialed.17
Note:
The deskphone clears the last dialed number, if you clear the outgoing call log.18
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Toggling between active calls1
Procedure2
1. During an active call, press Hold.3
2. Do any one of the following:4
• To make a new call, press NewCall and dial the extension of the second person.5
• To answer an incoming call, press Answer.6
3. To toggle between the two active calls, press Swap.7
Calling a person form the contacts list8
About this task9
Use this procedure to call any contact from the contacts list.10
This feature is only available in the Avaya Aura® environment.11
Procedure12
1. Do one of the following to search for a contact:13
• On the phone screen, press Contacts > Search.14
• Press Main Menu > Contacts to use dialpad to search.15
2. Press Call or OK to initiate a call to the selected contact number.16
Making a call from call history17
Procedure18
1. Do one of the following:19
• Press Main Menu > Recents.20
• Press Recents from the phone screen.21
2. Use the Up and Down Arrow keys to select the number that you want to call.22
3. Press Call or OK.23
Toggling between active calls
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Making an emergency call1
About this task2
If your administrator configured emergency calling for your deskphone, the Phone screen displays3
an Emerg softkey to immediately connect you with a preset emergency services number.4
However, if emergency dialing is not configured for your deskphone, Recents softkey replaces5
Emerg softkey.6
Note:
You can make an emergency call when your deskphone is logged out only if your administrator7
configured this feature for you. The emergency call feature is available in IP Office only when8
you are logged in to your deskphone. Also, in IP Office environment, Emerg softkey is not9
available. You must manually dial the emergency number.10
Important:
During phone failover, when the phone switches between system servers due to a system11
failure, the Emergency softkey might not be available until your phone connects to an alternate12
server. This process might take a few seconds.13
Procedure14
1. On the Phone screen, press Emerg.15
2. To end the emergency call, press Speaker..16
Making an international call17
About this task18
E.164 is a standard format of international public telephone numbering. An E.164 number can have19
up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.16420
number.21
Procedure22
1. Long press the 0 key to display the plus sign (+).23
2. Dial the number that you want to call.24
Handling outgoing calls
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