
ESSENTIAL MEDICAL SUPPLY, INC.
LIMITED WARRANTY
Essential Medical Supply, Inc. (“Essential”) warrants its products free from defects in materials and
workmanship (“Warranty”) for a period of three (3) years from the date of purchase (“Warranty Pe-
riod”). e Warranty extends only to the original purchaser of Essential products. If within the War-
ranty Period there is a breach of Warranty as to an Essential producer, such product shall be repaired
or replaced at Essential’s sole discretion. is Warranty does not include any labor or shipping costs
incurred in replacement, part installation, or repair of any Essential product. ESSENTIAL’S SOLE
OBLIGATION AND YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL
BE LIMITED TO REPAIR AND/OR REPLACEMENT OF THE DEFECTIVE ESSENTIAL
PRODUCT.
For Warranty service, please contact the dealer from whom you purchased your Essential product.
In the event you do not receive satisfactory Warranty service, please write Essential directly at:
Essential Medical Supply, Inc.
Customer Service Department
6420 Hazeltine National Drive
Orlando, FL 32822-5121
Please provide the dealer’s name, address, and date of purchase, and indicate the nature of the
problem and the Essential product serial number.
Upon receipt of written notication, Essential will issue a return authorization. e defective unit or
parts must be returned to Essential for Warranty inspection using the serial number as identication
within thirty (30) days of the date of return authorization. DO NOT return products to Essential
without Essential’s prior written consent. Cash on delivery shipments will be refused and shipping
charges must be prepaid.
Limitations and Exclusions: e Warranty shall not apply to products if 1) the Essential serial
number has been removed or defaced; 2) the product has been damaged by negligence, accident,
improper operation, maintenance or storage; and/or 3) the product has been modied without Es-
sential’s express written consent or repaired by an unauthorized third-party (“Warranty Disqualifying
Events”) include but are not limited to the addition of unauthorized parts or attachments or damage
caused by circumstances beyond Essential’s control, the occurrence of which shall be determined ex-
clusively by Essential. e Warranty also shall not apply to problems or defects arising from normal
wear and tear on Essential products and parts, including but not limited to cane feet, handles, straps
and failure to adhere to user instructions and safety precautions.
THE WARRANTY STATED HEREIN IS THE SOLE AND EXCLUSIVE WARRANTY
OFFERED BY ESSENTIAL. THERE ARE NO OTHER WARRANTIES RESPECTING
ESSENTIAL’S PRODUCTS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY WARRANTY OF DESIGN, MERCHANTABILITY, OR FITNESS FOR A
PARTICULAR PURPOSE, EVEN IF ESSENTIAL HAS BEEN INFORMED OF SUCH PUR-
POSE. NO AGENT OF ESSENTIAL IS AUTHORIZED TO ALTER OR EXCEED ESSEN-
TIAL’S WARRANTY OBLIGATIONS AS SET FORTH HEREIN. ESSENTIAL SHALL NOT
BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES ARISING OUT OF USE OF ESSENTIAL PRODUCTS.
NOTE: Warranty voids if Serial No. label is removed or destroyed.
Product Serial No.