EverFocus POLESTAR EHN7221 User manual

Star Light Outdoor Dome IR Network Camera
EHN7221/7260/7360
Ultra Low Light Network Camera
User’s Manual
Copyright © EverFocus Electronics Corp.
Release Date: March, 2016

Copyright 1995-2016 EverFocus Electronics Corp.
All rights reserved. No part of the contents of this manual may be reproduced or transmitted in any form or by
any means without written permission of the EverFocus Electronics Corporation.
EverFocus
12F-1, No.79, Sec. 1, Shin-Tai Wu Road,
Hsi-Chih, New Taipei City, Taiwan
TEL: [phone]
FAX: [phone]
www.everfocus.com.tw
March, 2016

i
About this document
All the safety and operating instructions should be read and followed before the unit is operated. This
manual should be retained for future reference. The information in this manual was current when
published. The manufacturer reserves the right to revise and improve its products. All specifications are
therefore subject to change without notice.
Regulatory Notices
FCC Notice "Declaration of Conformity Information"
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications made to this equipment, not expressly approved by EverFocus or
parties authorized by EverFocus could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
EverFocus Electronics Corp.
12F-1, No. 79, Sec. 1, Shin-Tai Wu Rd.,
Hsi-Chi, New Taipei City, Taiwan
The POLESTAR Series camera complies with CE and FCC.

ii
Precautions
1. Do not install the camera near electric or magnetic fields.
Install the camera away from TV/radio transmitters, magnets, electric motors, transformers and
audio speakers since the electromagnetic fields generated from these devices may distort the video
image or otherwise interfere with camera operation.
2. Never disassemble the camera beyond the recommendations in this manual nor introduce
materials other than those recommended herein.
Improper disassembly or introduction of corrosive materials may result in equipment failure or other
damage.
3. Try to avoid facing the camera toward the sun.
In some circumstances, direct sunlight may cause permanent damage to the sensor and/or internal
circuits, as well as creating unbalanced illumination beyond the capability of the camera to
compensate.
4. Keep the power cord away from water and other liquids and never touch the power cord with wet
hands.
Touching a wet power cord with your hands or touching the power cord with wet hands may result in
electric shock.
5. Never install the camera in areas exposed to oil, gas or solvents.
Oil, gas or solvents may result in equipment failure, electric shock or, in extreme cases, fire.
6. Cleaning
For cameras with interchangeable lenses, do not touch the surface of the sensor directly with the
hands. Use lens tissue or a cotton tipped applicator and ethanol to clean the sensor and the camera
lens. Use a damp soft cloth to remove any dirt from the camera body. Please do not use complex
solvents, corrosive or abrasive agents for cleaning of any part of the camera.
7. Do not operate the camera beyond the specified temperature, humidity or power source ratings.
Use the camera at temperatures within -40°C ~ 55°C / -40°F ~ 131°F (12VDC); -20°C ~ 55°C / -4°F ~
131°F (PoE), and humidity between 20% and 80%; this device is not rated as submersible. The input
power source is 12VDC / 24VAC~ / PoE. Be sure to connect the proper + / - polarity and voltage, as
incorrect polarity or too high a voltage will likely cause the camera to fail, and such damage is not
covered by the warranty. The use of properly fused or Class 3 power limited type supplies is highly
recommended.
8. Mounting
Use care in selecting a solid mounting surface which will support the weight of the camera plus any
wind, snow, ice or other loading, and securely attach the camera to the mounting surface using
screws and anchors which will properly support the camera. If necessary (e.g. when mounting to
drop ceilings) use a safety wire to provide additional support for the camera.

iii
CONTENTS
1. Introduction .................................................................................................................................... 1
2. Physical Description....................................................................................................................... 2
2.1. Dimensions.......................................................................................................................................2
3. Features ........................................................................................................................................... 3
4. Installation ...................................................................................................................................... 4
4.1. Packing List.......................................................................................................................................4
4.2. Optional Accessory ..........................................................................................................................5
4.3. Terminal Block..................................................................................................................................6
4.4. Important Notice for the Installation...............................................................................................7
4.5. Basic Installation ..............................................................................................................................8
5. Accessing the User Interface ...................................................................................................... 13
5.1. Checking the Dynamic IP Address..................................................................................................13
5.2. Settings for Microsoft Internet Explorer........................................................................................17
5.3. Connecting the Camera to the Network........................................................................................18
5.4. Live View Window..........................................................................................................................20
6. Playback......................................................................................................................................... 26
6.1 Remote Playback Using Playback Page ..........................................................................................26
6.2 Setting up the Playback Function...................................................................................................28
6.2.1 Inserting / Removing the micro SD Card...........................................................................28
6.2.2 Testing the Playback Function...........................................................................................29
7. Settings .......................................................................................................................................... 31
7.1. System Settings ..............................................................................................................................32
7.1.1. Network.............................................................................................................................32
7.1.2. Date / Time........................................................................................................................38
7.1.3. Storage ..............................................................................................................................39
7.1.4. Display and Overlay...........................................................................................................41
7.1.5. System Maintenance.........................................................................................................43
7.1.6. System Information ...........................................................................................................46
7.1.7. User ...................................................................................................................................47
7.1.8. Black / White List...............................................................................................................49
7.1.9. Serial Communication .......................................................................................................50
7.2. Camera Settings .............................................................................................................................51
7.2.1. Streaming and Audio.........................................................................................................51

iv
7.2.2. Profile ................................................................................................................................54
7.2.3. Camera ..............................................................................................................................55
7.2.4. Schedule ............................................................................................................................59
7.2.5. Image.................................................................................................................................60
7.3. Event Settings.................................................................................................................................62
7.3.1. Event Wizard......................................................................................................................62
7.3.2. Event..................................................................................................................................63
7.3.3. Notification........................................................................................................................68
7.4. Link to Smart Phone App ...............................................................................................................71
8. Upgrading Firmware Using IP Utility......................................................................................... 72
9. Specifications................................................................................................................................ 74
10. Troubleshooting ......................................................................................................................... 76
Appendix............................................................................................................................................ 81
A. Tested Card Brands.........................................................................................................................81
B. Enabling the Multicast Function ....................................................................................................82
C. RTSP URL Syntax.............................................................................................................................84
D. Setting up Port Forwarding Function.............................................................................................85
E. Setting up DDNS Function..............................................................................................................87

EHN7221/7260/7360
1
1. Introduction
The POLESTAR Series outdoor IP dome camera deliveries image quality of up to 3MP. Equipped with an
auto focus lens, the series can provide the desired field of view with superior video quality in precision
focus. Adopted with a Sony 1/2.8” CMOS image sensor, the high sensitivity characteristics enables the IP
camera to perform clear color images with less image noise even in the starlight or moonlight environment.
Equipped with a P-Iris, the IP cameras are capable of controlling the best iris position automatically and
precisely in varying lighting conditions, expanding the focus area of the images and meanwhile improve the
image sharpness. The IP camera also supports dual streams from H.265, H.264 or MJPEG compression
formats.
The POLESTAR Series outdoor IP dome camera has a built-in micro SDHC card slot. Except 12VDC and
24VAC~ power supply, the IP camera also supports Power over Ethernet (IEEE802.3af). Featured with a
weather-proof (IP68) and vandal-proof (IK10) housing, the IP cameras meet a wide variety of needs for
outdoor surveillance.
The POLESTAR Series outdoor IP dome camera conforms to ONVIF for compatibility with other network
video devices. You can also use EverFocus Mobile applications to remotely view the live views of the
cameras through your iOS or Android handheld devices; or use EverFocus CMS to remotely manage
multiple IP devices connected on the network.
The POLESTAR Series outdoor IP dome camera Models
Model Name Megapixel Max. Video Resolution Frame Rate
EHN7221 2 MP 1920 x 1080 Dual streams: 60fps @ 1080p; 30fps @ VGA
EHN7360 3 MP 2048 x 1536 30fps
EHN7260 2 MP 1920 x 1080 30fps
System Requirement
Before installing, please check that your computer meets the following system requirements.
Operating System Windows 7 (32 and 64-bit) or above
CPU Intel Core i5 CPU @ 2.0GHz (or equivalent AMD) or higher
(Intel Core i7 CPU @ 3.4GHz recommended)
Graphic Card 512MB RAM graphic cards (or equivalent on-board graphic cards)
RAM
•
2GB or more (8GB recommended)
•Additional HD space depends on required local storage of video files,
100 Mbps network card.
Software
•DirectX 9.0c
•Internet Explorer 9 and later, Firefox 4.0-9.0, Chrome (Windows
version 44 and earlier)
Note: For using the Internet Explorer, some settings are required. Please refer to 5.2 Settings for
Microsoft Internet Explorer.

EHN7221/7260/7360
2
2. Physical Description
8
2
Camera Module
1
7
4
3
6
5
No. Item Name Descriptions
1 Cable Gland Equipped with three plugs inserted in the cable conduits for
waterproofing.
2 Terminal Block A 16-pin terminal block. See 4.3 Terminal Block.
3 LAN / PoE Connect to a 10/100 Ethernet or PoE.
4 Micro SD / SDHC Slot Insert a micro SD / SDHC card (see Appendix for tested card brands).
5 Reset Button Press and hold the Reset Button for 10 seconds to reset all
configurations to the factory default settings.
6 IR LEDs 33 IR LEDs for infrared illumination in night vision applications.
7 Lens Vari-focal lens, Auto Focus, 3.3-10mm, F1.3, P-IRIS.
8 Light Sensor Detects lights.
2.1. Dimensions

EHN7221/7260/7360
3
3. Features
•1/2.8” SONY progressive CMOS image sensor delivers high resolution, and supports both H.265
and H.264 in full frame rate
•One push auto focus for remote image adjustment
•P-IRIS lens with a stepping motor for exact positioning to improve the IRIS performance
•Dual Streams from H.265, H.264 and M-JPEG
•Ultra low light
•Corridor Format
•True Day/Night function
•3D Noise Reduction for Low-light Conditions (3DNR)
•Extended IR range of up to 30M / 98.4ft. with 33 LEDs
•Smart IR function eliminates overexposure problems
•Wide dynamic range function (WDR)
•Two-way audio
•Defog function supported
•RS-485 supported
•Alarm I/O supported
•Micro SD card supported
•Triple power inputs supported: PoE / 12VDC / 24VAC~
•IP68 water proof and IK10 vandal resistance
•EverFocus MobileFocus / MobileFocus Plus apps (iOS and Android) supported
•EverFocus Genie XMS CMS supported
•ONVIF profile S compliant

EHN7221/7260/7360
4
4. Installation
4.1. Packing List
Please check that there is no missing item in the package before installing.
• EHN Series Camera x 1 • Desiccant Bag x 2
• MAC Address Sticker x 2 • Power Pigtail Cable x 1
• Plastic Bag x 1 (which contains the below items) • Torx Screwdriver x 1
- Hexagon Screw x 4 •
RJ-45 Connector x 1
- Phillips Screw x 4 •
Base Plate x 1
- Screw Anchor x 4 •
Inner Paper x 1
- Rubber Ring x 1 (replace the old rubber ring around •
Software CD x 1
the lens only when it is damaged) •
Quick Installation Guide x 1
Note:
1. Equipment configurations and supplied accessories vary by country. Please consult your local
EverFocus office or agents for more information. Please also keep the shipping carton for possible
future use.
2. Contact the shipper if any items appear to have been damaged in the shipping process.

EHN7221/7260/7360
5
4.2. Optional Accessory
You can use the optional accessories to expand the capabilities and versatility of the camera. Please
contact your dealer for more information.
Brackets
One Adapter Plate with 4 Screws
The Adapter Plate is designed for wiring the cables through the bottom
of the camera case.
•EPTZ-PLM
Pole Mount Bracket
Dimensions:
Ф155mm / 6.1” (max)
Ф90mm / 3.54” (min)
Stainless Steel
L-Shaped Mounting Bracket
To prevent the camera from being damaged by direct sunlight, it is
strongly recommended to use the L-Shaped Mounting Bracket to mount
the camera to the wall.
IP Sidekick
•IP Sidekick - ESK1000
Using it for installation, you do not need to pre-configure the IP address
or to use an additional monitor to check and adjust all the IP cameras.
The product can assign an IP address to the camera, then you can
connect and check the camera live view using EverFocus mobile App EF
Sidekick. For details about IP Sidekick, please refer to the IP Sidekick –
ESK1000 User’s Manual.
PoE Switch
•EverFocus 5 / 8 / 16 /
24 Ports PoE Switch
5 Ports: ES0501-40
8 Ports: ES0812-31 / ES0802-41
16 Ports: ES1625-31 / ES1645-51
24 Ports: ES2426-31 / ES2446-51 / ES2448-62

EHN7221/7260/7360
6
4.3. Terminal Block
The I/O terminal block, located on the camera module, can be used to develop applications for alarm
input and output, two-way audio, TV-output or a variety of other functions.
Note:
1. You can unplug the terminal block from the camera module for easier wiring.
2. Microphones and speakers with a (built-in) amplifier and external power supply are required.
3 2 16 5 49 8 712 11 1016 15 14 13
Camera Module
Pin Assignment
No. Functions No. Functions
112 VDC Input 9Audio Output (Line-out)
2Digital GND 10 Audio GND
3Alarm Out Alarm Output (+) 11 CVBS Output
4 Alarm COM (-)12 Digital GND
5Alarm In Alarm Input (+) 13 AC24V+
6Digital GND (-)14 AC24V-
7 Audio Input (Line-in) 15 RS485_A
8 Audio GND 16 RS485_B
To activate the Audio function, the Enable Audio must be checked. See Audio Settings in 7.2.1
Streaming and Audio.

EHN7221/7260/7360
7
4.4. Important Notice for the Installation
If you want to mount the camera on the wall where direct sunlight may occur, it is strongly
recommended to mount the camera using the L-Shaped Mounting Bracket to prevent the camera from
being damaged by direct sunlight. Please refer to the Quick Installation Guide of L-Shaped Mounting
Bracket for more details.

EHN7221/7260/7360
8
4.5. Basic Installation
Follow the steps below to install the EHN IP camera to the wall.
To mount the camera to the wall and connect the cables to the related devices:
1. Unscrew the four screws and remove the cover from the camera.
2. Screw the Base Plate to the Wiring Box using the supplied four Phillips Screw.
Base Plate
Wiring Box
If you want to wire the cables through the bottom of the Camera Case, follow the steps below:
a. Remove the Circle Plate on the bottom of the Camera Case. You can simply loosen the Circle
Plate using a coin.
Circle Plate
Camera Case

EHN7221/7260/7360
9
b. Loosen and remove the Cable Gland from the Camera Case. Screw the Cable Gland to the
hole on the bottom of the Camera Case.
Cable Gland
Camera Case
c. Screw the Circle Plate to the side hole on the Camera Case.
d. Screw the Adapter Plate between the Base Plate and Wiring Box.
Base Plate
Wiring Box
Adapter Plate
3. Screw the Camera Case back to the Base Plate using the supplied four Hexagon Screws.
Base Plate
Camera Case

EHN7221/7260/7360
10
4. Insert the network / PoE cable or the additional cables through the Cable Gland. Up to three
cables can be inserted. Note that except the network / PoE cable, additional wires have to be
bundled into a cable with diameter ranging from 5.3mm to 6.4mm (see Stepsbelow).
Screw BodyScrew Cap
Stopper Claw
Plug
Stopper
Adjustment Ring(s)
Cable Gland Cable Gland
Screw Cap
a. Keep the supplied 6 Adjustment Rings for waterproofing.
•Transparent x 5 (1 mm thickness) •Black x 1 (0.5 mm thickness)
b. Remove the Plug(s) from the Stopper (depends on the number of cables inserted). One
Cable Conduit can only be inserted with one cable.
Plug Stopper
Cable Conduit
c. Insert the network / PoE cable through the Cable Conduit, if your network / PoE cable
already has a RJ-45 connector, then you can use the Slitted Cable Conduit.
Slitted Cable Conduit
d. Optionally insert the additional wires, such as power (if you want to power the camera
through a 12 VDC power source), alarm and audio cables, through the other Cable Conduit.
Note that one Cable Conduit can only be inserted with one cable. The Cable Conduit has
been tested to support cable diameter between 5.3mm and 6.4mm. Please refer to the
image below to bundle the lose wires before inserting to the Cable Conduit.

EHN7221/7260/7360
11
e. Tighten the Screw Cap all the way to the Adjustment Ring(s).
Due to the variable cable diameters, for better waterproofing, it is strongly recommended
that you apply silicon sealants to the inner Screw Cap.
5. Connect the network / PoE cable to the LAN / PoE port on the camera module.
If you have difficulty connecting the network cable to the LAN / PoE port on the camera module,
you can unscrew these two screws and take out the camera module.
6. If you have inserted additional wires, connect the wires to the terminal block. Please refer to
4.3 Terminal Block for pin assignment.
7. Optionally insert a micro SD / SDHC card to the card slot.

EHN7221/7260/7360
12
8. Stick the supplied 2 Desiccant Bags inside the camera case.
Note: It is recommended to replace the desiccant bags every time when you open the camera.
9. Access the camera live view for adjusting camera angles. To access the camera live view, see 5.
Accessing the User Interface.
To adjust the camera to a desired angle:
Pan Adjustment: Simply turn left / right for the top camera module.
360°
Tilt Adjustment: Using the two tilt screws.
64°
Rotational Adjustment: Using the rotate screw.
180°
10. Screw the cover back to the camera case.
11. To adjust zoom and focus, please use Lens Control buttons on the Live View window. Please
refer to 5.4 Live View Window in the User’s Manual.
Note: Before start operating the IP camera, please make sure the camera date and time are
correct. To configure the camera date/time, go to System > Date/Time setting page on Web UI.

EHN7221/7260/7360
13
5. Accessing the User Interface
This section explains how to access the Web interface of the camera for configuration.
5.1. Checking the Dynamic IP Address
You can look up the IP address and access the Web interface of the IP camera using the IP Utility (IPU)
program, which is included in the software CD. The IP Utility can also be downloaded from EverFocus’
Website: http://www.everfocus.com.tw/HQ/Support/DownloadCenter_p1.aspx (Support > Download
Center > Keyword Search: IP Utility). Please connect the IP camera on the same LAN of your computer.
1. Save IP Utility Setup .exe in your computer. Double click the .exe file and follow the
on‐screen instructions to install the IP Utility.
2. Click the Finish button, the IP Utility will be automatically launched to search the IP devices
connected on the same LAN.
3. To access the Live View window, double click the IP address of the desired device, the login window
pops up. Type the user ID and password to log in. By default, the user ID is user1 and the password
is 11111111.

EHN7221/7260/7360
14
4. If you log in for the first time, follow the on‐screen instructions to update the latest Plugin version
(ePlayer). After reloading the webpage, the login window pops up again. Type the user ID and
password to log in again. By default, the user ID is user1 and the password is 11111111.
5. Now you will be able to see the remote live page.
Note:
1. The “Download ePlayer Instruction” page will only be prompted for the first time login in order to
update the system to the latest Plugin version.
2. If the Error window appears, please be sure to close ALL the Web browser windows first and then
click Retry. When the Completing the ePlayer Setup Wizard window shows up, click Finish. Then,
you can open a new browser again to access the camera’s remote Web interface.
6. To optionally configure the Machine Name, IP Address, IP Type or Port Number using the IPU:
a. Log in the device by checking the desired model and then click the Log in icon. The Log in
dialog box appears.