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Dear Customer,
THANKS! You had a choice, and you bought an Everlast Product. We appreciate you as a cus-
tomer and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty infor-
maon. Your unit registraon is important should any informaon such as product updates or re-
calls be issued. It is also important so that we may track your sasfacon with Everlast products
and services. If you are unable to register by website, contact Everlast directly through the sales
department at the main customer service number in your country. Your unit will be registered and
warranty will be issued and in full eect. Keep all informaon regarding your purchase. In the
event of a problem you must contact technical support before your welder can be a candidate for
warranty service and returned. An over-the-phone review/diagnosis must be performed BE-
FORE a RMA is issued or before the unit can be sent in for service.
Please read the warranty statement published online and other important informaon
found on the Everlast website of the division located in or nearest to your country. Print
it for your records and become familiar of its terms and condions. Guns, accessories and
torches are covered under a separate, shorter warranty. Please be sure you visit the web-
site and are familiar with all the warranty terms before you call for service.
Everlast oers full technical support, in several dierent forms. We have online support available
through email, and a welding support forum designed for customers and noncustomer interacon.
Technical advisors are acve on the forum daily. We also divide our support into two divisions:
technical and welding performance. Should you have an issue or queson concerning your unit,
please contact performance/technical support available through the main company headquarters
available in your country. This support is free to all Everlast customers. For best service call the
appropriate support line and follow up with an email, parcularly if o hours, or you cannot reach
a live person. In the event you do not reach a live person, leave a message and your call will nor-
mally be returned within 24 hours, except for weekends and holidays. Also for quick answers to
your basic quesons, join the company owned forum available through the website. You’ll nd
knowledgeable sta available to answer your quesons. You also may nd a topic that already
addresses your queson at hp://www.everlastgenerators.com/forums/. Should you need to call
or write, always know your model name, purchase date and welder manufacturing inspecon date.
This will assure the quick and accurate customer service. REMEMBER: Be as specic and in-
formed as possible. Technical and performance advisors rely upon you to carefully describe the
condions and circumstances of your problem or queson. Take notes of any issues as best you
can. You may be asked many quesons by the advisors to clarify problems or issues that may
seem very basic. However, diagnosis procedures MUST be followed to begin the warranty pro-
cess. Advisors can’t assume anything, even with experienced users, and must cover all aspects to
properly diagnose the problem. Depending upon your issue, it is advisable to have basic tools
handy such as screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm
funcons before you call.
Let us know how we may be of service to you should you have any quesons.
Sincerely,
Everlast Customer Service