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Dear Customer,
THANKS! You had a choice, and you bought an Everlast. We appreciate you as a customer and hope that
you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty informaon. Your
unit registraon is important should any informaon such as product updates or recalls be issued. It is also
important so that we may track your sasfacon with Everlast products and services. If you are unable to
register by website, contact Everlast directly through the sales department via the main customer service
number in your country. Your unit will be registered and warranty will be issued and in full eect. Keep all
informaon regarding your purchase. In the event of a problem you must contact technical support before
your welder can be a candidate for warranty service and returned.
Please review and download the ocial warranty statement, located on our website
www.everlastwelders.com. If you are not in the United States, visit the distributor’s website warranty in-
formaon nearest to your region or country. Print it for your records and become familiar of its terms and
condions.
Everlast oers full technical support in several dierent forms. We oer domesc based phone support and
online support. Online support is available through email and through our website contact forms. We also
provide a welding support forum designed for customers and noncustomer interacon. Technical advisors
are acve on the forum on a regular basis. We also divide our support into two divisions: technical and weld-
ing performance. Should you have an issue or queson concerning your unit, please contact performance/
technical support available through the main company headquarters available in your country. For best ser-
vice, call the appropriate support line and follow up with an email. In the event you do not reach a live per-
son, parcularly during heavy call volume mes, holidays, or o hours, leave a message and your call will nor-
mally be returned within 24 hours. For quick answers to basic operang or service quesons, join the compa-
ny owned forum linked through the US website. You should be able to nd knowledgeable, helpful people
and sta available to answer your quesons, and perhaps nd a topic that already addresses your queson at
hp://www.everlastgenerators.com/forums/.
Should you need to call or write, always know your model name, purchase date and welder manufacturing
inspecon date. This will assure the quick and accurate customer service. REMEMBER: Be as specic and
informed as possible. Technical and performance advisors rely upon you to carefully describe the condi-
ons and circumstances of your problem or queson. Take notes of any issues as best you can. You may
be asked a series of quesons by the advisors meant to clarify problems or issues. Some of these ques-
ons may seem basic or fundamental, but even with experienced users technical advisors can’t assume
that correct operang procedures are being followed for proper operaon, and must cover all aspects to
properly diagnose the problem. Depending upon your issue, it is advisable to have basic tools handy such
as screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm funcons before you
call.
Please note: To establish a warranty claim and return a unit for repair or replacement, you must call tech-
nical support rst and go through basic diagnosis before an Return Authorizaon will be issued.
Let us know how we may be of service to you should you have any quesons.
Sincerely,
Everlast Customer Service