evoheat CS57 User manual

CONTENTS
1. Preface
2. Specifications
2.2 Dimensions for Swimming Pool Heat Pump Unit
3. Installation and Connection
3.1 Installation of System
3.2 Swimming Pool Heat Pumps Location
3.3 How Close to Your Pool?
3.4 Swimming Pool Heat Pumps Plumbing
3.5 Swimming Pool Heat Pumps Electrical Wiring
3.6 Initial Start-up of the Unit
4. Usage and Operation
4.1
4.2
4.3
5. Maintenance and Inspection
5.1
6.Appendix
6.1
6.2
The displaying of the wire controller
How to use the wire controller
The unit's operation data
Ordinary Malfunctions And Solution
5.2 Common observation
Cable specification
Caution & Warning
1
2
3
4
4
5
5
6
7
7
8
8
9
11
11
11
12
13
13
14

2
2.SPECIFICATION
2.1 Performance data of Swimming Pool Heat Pump Unit
1. PREFACE
In order to provide our customers with quality, reliability and versatility,
been made to strict production standards. This manual includes all the necessary
information about installation, debugging, discharging and maintenance. Please read this
manual carefully before you open or maintain the unit. The manufacture of this product will
not be held responsible if someone is injured or the unit is damaged, as a result of
improper installation, debugging, or unnecessary maintenance. It is vital that the
instructions within this manual are adhered to at all times. The unit must be installed by
qualified personnel.
this product has
The unit can only be repaired by qualified installer centre , personnel or an authorised
dealer.
Maintenance and operation must be carried out according to the recommended time and
frequency, as stated in this manual.
Use genuine standard spare parts only.
Failure to comply with these recommendations will invalidate the warranty.
Swimming Pool Heat Pump Unit heats the swimming pool water and keeps the temperature
constant. For split type unit, The indoor unit can be Discretely hidden or semi-hidden to
suit a luxury house.
Our heat pump has following characteristics:
1 Durable
The heat exchanger is made of PVC & Copper Nickle tube which can withstand
prolonged exposure to swimming pool water.
2 Installation flexibility
The unit can be installed outdoors or indoors.
3 Quiet operation
The unit comprises an efficient rotary/ scroll compressor and a low-noise fan motor,
which guarantees its quiet operation.
4 Advanced controlling
The unit includes micro-computer controlling, allowing all operation parameters to be
set. Operation status can be displayed on the LED wire controller. Remote controller can be
chosen as future option.
1
*** REFRIGERANT : R410A
Model
Heating capacity
Heating Power Input
Running Current
Power Supply
Compressor Quantity
Compressor
Fan Direction
Noise
Water Connection
Water Flow Volume
Water Pressure Drop(max)
Unit Net Dimensions(L/W/H)
Unit Ship Dimensions(L/W/H)
Net Weight
Shipping Weight
kW
Btu/h
kW
A
dB(A)
mm
3
m /h
kPa
mm
mm
kg
kg
see nameplate
see package label
See the drawing of the units
See package lable
Heating: Outdoor air temp:24℃/19℃, Inlet water temp:26℃
CS57
57
194500
12.8
20.7
415V/3N~/50Hz
2
scroll
vertical
61
60.3
19.5
12

3.1 Installation illustration
3.INSTALLATION AND CONNECTION
4
3
2.2 The dimensions for Swimming Pool Heat Pump Unit
2.SPECIFICATION
Models :CS57
φ60.3
φ60.3
φ32
1130
1490
1464
480 735
Water inlet
Water outlet
Drainage
Horizontal vision
Vertical vision
Installation items:
The factory only provides the main unit and the water unit; the other items in the illustration
are necessary spare parts for the water system ,that provided by users or the installer.
Attention:
Please follow these steps when using for the first time
1.Open valve and charge water.
2.Make sure that the pump and the water-in pipe have been filled with water.
3.Close the valve and start the unit.
ATTN: It is necessary that the water-in pipe is higher than the pool surface.
Chlorinator cell
Water outlet
Pool
Valve
Water supply
Water inlet Water pump
Sand filter
(or other type filter)

3.1 Installation illustration
3.INSTALLATION AND CONNECTION
4
3
2.2 The dimensions for Swimming Pool Heat Pump Unit
2.SPECIFICATION
Models :CS57
φ60.3
φ60.3
φ32
1130
1490
1464
480 735
Water inlet
Water outlet
Drainage
Horizontal vision
Vertical vision
Installation items:
The factory only provides the main unit and the water unit; the other items in the illustration
are necessary spare parts for the water system ,that provided by users or the installer.
Attention:
Please follow these steps when using for the first time
1.Open valve and charge water.
2.Make sure that the pump and the water-in pipe have been filled with water.
3.Close the valve and start the unit.
ATTN: It is necessary that the water-in pipe is higher than the pool surface.
Chlorinator cell
Water outlet
Pool
Valve
Water supply
Water inlet Water pump
Sand filter
(or other type filter)

3.INSTALLATION AND CONNECTION
6
5
3.INSTALLATION AND CONNECTION
3.4 Swimming Pool Heat Pumps Plumbing
Location: Connect the unit in the pool pump discharge (return) line downstream of all filter
and pool pumps, and upstream of any chlorinators, ozonators or chemical pumps.
Standard model have slip glue fittings which accept 40mm NB PVC pipe for connection to
the pool or spa filtration piping. By using a 50 NB to 40NB you can plumb 50NB PVC piping
straight into the unit.
Give serious consideration to adding a quick coupler fitting at the unit inlet and outlet to allow
easy draining of unit for winterizing and to provide easier access should servicing be
required.
Condensation: Since the Heat pump cools down the air about 4 -5℃, water may condense on
the fins of the horseshoe shaped evaporator. If the relative humidity is very high, this could
be as much as several litres an hour. The water will run down the fins into the basepan and
drain out through the barbed plastic condensation drain fitting on the side of the basepan.
This fitting is designed to accept 3/4" clear vinyl tubing which can be pushed on by hand and
run to a suitable drain. It is easy to mistake the condensation for a water leak inside the unit.
NB: A quick way to verify that the water is condensation is to shut off the unit and keep the
pool pump running. If the water stops running out of the basepan, it is condensation. AN
EVEN QUICKER WAY IS to TEST THE DRAIN WATER FOR CHLORINE - if the is no chlorine
present, then it's condensation.
The Swimming Pool Heat Pumps exclusive rated flow titanium heat exchanger requires no
special plumbing arrangements except bypass(please set the flow rate according to the
nameplate). The water pressure drop is less than 10kPa at max. Flow rate. Since there is no
residual heat or flame Temperatures, The unit does not need copper heat sink piping. PVC
pipe can be run straight into the unit.
To pool
From pump
PVC COUPLER
RECOMMENDED(Provided)
The unit will perform well in any outdoor location provided that the following three factors are
presented:
1. Fresh Air - 2. Electricity - 3. Pool filter piping
The unit may be installed virtually anywhere outdoors. For indoor pools please consult the
supplier. Unlike a gas heater, it has no draft or pilot light problem in a windy area.
DO NOT place the unit in an enclosed area with a limited air volume, where the units
discharge air will be re-circulated.
DO NOT place the unit to shrubs which can block air inlet. These locations deny the unit of a
continuous source of fresh air which reduces it efficiency and may prevent adequate heat
delivery.
3.2 Swimming Pool Heat Pumps Location
Normally, the pool heat pump is installed within 7.5 metres of the pool. The longer the
distance from the pool, the greater the heat loss from the piping. For the most part ,the piping
is buried. Therefore, the heat loss is minimal for runs of up to15 meters(15 meters to and from
the pump = 30 meters total), unless the ground is wet or the water table is high. A very rough
estimate of heat loss per 30 meters is 0.6 kW-hour,(2000BTU) for every 5 ℃ difference in
temperature between the pool water and the ground surrounding the pipe, which translates to
3.3 How Close To Your Pool?
Air inlet
Air outlet
Air inlet
Air outlet
2500mm
700mm
300mm
500mm
2000mm
1000mm
800mm
700mm

3.INSTALLATION AND CONNECTION
6
5
3.INSTALLATION AND CONNECTION
3.4 Swimming Pool Heat Pumps Plumbing
Location: Connect the unit in the pool pump discharge (return) line downstream of all filter
and pool pumps, and upstream of any chlorinators, ozonators or chemical pumps.
Standard model have slip glue fittings which accept 40mm NB PVC pipe for connection to
the pool or spa filtration piping. By using a 50 NB to 40NB you can plumb 50NB PVC piping
straight into the unit.
Give serious consideration to adding a quick coupler fitting at the unit inlet and outlet to allow
easy draining of unit for winterizing and to provide easier access should servicing be
required.
Condensation: Since the Heat pump cools down the air about 4 -5℃, water may condense on
the fins of the horseshoe shaped evaporator. If the relative humidity is very high, this could
be as much as several litres an hour. The water will run down the fins into the basepan and
drain out through the barbed plastic condensation drain fitting on the side of the basepan.
This fitting is designed to accept 3/4" clear vinyl tubing which can be pushed on by hand and
run to a suitable drain. It is easy to mistake the condensation for a water leak inside the unit.
NB: A quick way to verify that the water is condensation is to shut off the unit and keep the
pool pump running. If the water stops running out of the basepan, it is condensation. AN
EVEN QUICKER WAY IS to TEST THE DRAIN WATER FOR CHLORINE - if the is no chlorine
present, then it's condensation.
The Swimming Pool Heat Pumps exclusive rated flow titanium heat exchanger requires no
special plumbing arrangements except bypass(please set the flow rate according to the
nameplate). The water pressure drop is less than 10kPa at max. Flow rate. Since there is no
residual heat or flame Temperatures, The unit does not need copper heat sink piping. PVC
pipe can be run straight into the unit.
To pool
From pump
PVC COUPLER
RECOMMENDED(Provided)
The unit will perform well in any outdoor location provided that the following three factors are
presented:
1. Fresh Air - 2. Electricity - 3. Pool filter piping
The unit may be installed virtually anywhere outdoors. For indoor pools please consult the
supplier. Unlike a gas heater, it has no draft or pilot light problem in a windy area.
DO NOT place the unit in an enclosed area with a limited air volume, where the units
discharge air will be re-circulated.
DO NOT place the unit to shrubs which can block air inlet. These locations deny the unit of a
continuous source of fresh air which reduces it efficiency and may prevent adequate heat
delivery.
3.2 Swimming Pool Heat Pumps Location
Normally, the pool heat pump is installed within 7.5 metres of the pool. The longer the
distance from the pool, the greater the heat loss from the piping. For the most part ,the piping
is buried. Therefore, the heat loss is minimal for runs of up to15 meters(15 meters to and from
the pump = 30 meters total), unless the ground is wet or the water table is high. A very rough
estimate of heat loss per 30 meters is 0.6 kW-hour,(2000BTU) for every 5 ℃ difference in
temperature between the pool water and the ground surrounding the pipe, which translates to
3.3 How Close To Your Pool?
Air inlet
Air outlet
Air inlet
Air outlet
2500mm
700mm
300mm
500mm
2000mm
1000mm
800mm
700mm

8
4.Usage and Operation
4.1.The operation manual of the wire controller
Button Meaning
Pressing this button could returning back to the previous interface.
Function1：continually pressing this button could enter into the set interface.
Function2：pressing this button could enter into the next interface.
Function1：continually pressing this button could start the heating mode.
Function2：pressing this button could turn up and increase the value.
Function1：continually pressing this button could start the cooling mode.
Function2：pressing this button could turn down and increase the value.
1）About buttons
2）About icons
Ico
1;2
3;4
Meaning
Heating mode
Compressor1 and 2 start up
At least one compressor starts up
Condensate fan starts up
Defrosting
Electrical heater start up
Warning
Cooling mode
Ico Meaning
Water pump starts up
Compressor3 and 4 start up
CAREDL μ
C DIN
2
1
2
3
4
Prg mute
Sel
clear
Prg mute
Sel
3.INSTALLATION AND CONNECTION
7
3.5 Swimming Pool Heat Pumps Electrical Wiring
NOTE: Although the unit heat exchanger is electrically isolated from the rest of the unit, it
simply prevents the flow of electricity to or from the pool water. Grounding the unit is still
required to protect you against short circuits inside the unit. Bonding is also required.
3.6 Initial startup of the Unit
NOTE- In order for the unit to heat the pool or spa, the filter pump must be running to
circulate water through the heat exchanger.
Start up Procedure - After installation is completed, you should follow these steps:
1. Turn on your filter pump. Check for water leaks and verify flow to and from the pool.
2. Turn on the electrical power supply to the unit, then press the key ON/OFF of wire
controller, It should start in several seconds.
3. After running a few minutes make sure the air leaving the top(side) of the unit is
cooler(Between 5-10 ℃)
4. With the unit operating turn the filter pump off. The unit should also turn off automatically,
5. Allow the unit and pool pump to run 24 hours per day until desired pool water emperature is
reached. When the water-in temperature reach setting, The unit just shuts off. The unit will
now automatically restart (as long as your pool pump is running)when the pool temperature
drops more than 2℃below set temperature.
Time Delay- The unit is equipped with a 3 minute built-in solid state restart delay included to
protect control circuit components and to eliminate restart cycling and contactor chatter.
This time delay will automatically restart the unit approximately 3 minutes after each control
circuit interruption. Even a brief power interruption will activate the solid state 3 minute
restart delay and prevent the unit from starting until the 5 minute countdown is completed.
Power interruptions during the delay period will have no effect on the 3 minute countdown.
The unit has a separate molded-in junction box with a standard electrical conduit nipple
already in place. Just remove the screws and the front panel, feed your supply lines in
through the conduit nipple and wire-nut the electric supply wires to the three connections
already in the junction box (four connections if three phase). To complete electrical hookup,
connect Heat Pump by electrical conduit, UF cable or other suitable means as specified (as
permitted by local electrical authorities) to a dedicated AC power supply branch circuit
equipped with the proper circuit breaker, disconnect or time delay fuse protection.
Disconnect - A disconnect means (circuit breaker , fused or un-fused switch) should be
located within sight of and readily accessible from the unit, This is common practice on
commercial and residential air conditioners and heat pumps. It prevents remotely-energizing
unattended equipment and permits turning off power at the unit while the unit is being
serviced.

8
4.Usage and Operation
4.1.The operation manual of the wire controller
Button Meaning
Pressing this button could returning back to the previous interface.
Function1：continually pressing this button could enter into the set interface.
Function2：pressing this button could enter into the next interface.
Function1：continually pressing this button could start the heating mode.
Function2：pressing this button could turn up and increase the value.
Function1：continually pressing this button could start the cooling mode.
Function2：pressing this button could turn down and increase the value.
1）About buttons
2）About icons
Ico
1;2
3;4
Meaning
Heating mode
Compressor1 and 2 start up
At least one compressor starts up
Condensate fan starts up
Defrosting
Electrical heater start up
Warning
Cooling mode
Ico Meaning
Water pump starts up
Compressor3 and 4 start up
CAREDL μ
C DIN
2
1
2
3
4
Prg mute
Sel
clear
Prg mute
Sel
3.INSTALLATION AND CONNECTION
7
3.5 Swimming Pool Heat Pumps Electrical Wiring
NOTE: Although the unit heat exchanger is electrically isolated from the rest of the unit, it
simply prevents the flow of electricity to or from the pool water. Grounding the unit is still
required to protect you against short circuits inside the unit. Bonding is also required.
3.6 Initial startup of the Unit
NOTE- In order for the unit to heat the pool or spa, the filter pump must be running to
circulate water through the heat exchanger.
Start up Procedure - After installation is completed, you should follow these steps:
1. Turn on your filter pump. Check for water leaks and verify flow to and from the pool.
2. Turn on the electrical power supply to the unit, then press the key ON/OFF of wire
controller, It should start in several seconds.
3. After running a few minutes make sure the air leaving the top(side) of the unit is
cooler(Between 5-10 ℃)
4. With the unit operating turn the filter pump off. The unit should also turn off automatically,
5. Allow the unit and pool pump to run 24 hours per day until desired pool water emperature is
reached. When the water-in temperature reach setting, The unit just shuts off. The unit will
now automatically restart (as long as your pool pump is running)when the pool temperature
drops more than 2℃below set temperature.
Time Delay- The unit is equipped with a 3 minute built-in solid state restart delay included to
protect control circuit components and to eliminate restart cycling and contactor chatter.
This time delay will automatically restart the unit approximately 3 minutes after each control
circuit interruption. Even a brief power interruption will activate the solid state 3 minute
restart delay and prevent the unit from starting until the 5 minute countdown is completed.
Power interruptions during the delay period will have no effect on the 3 minute countdown.
The unit has a separate molded-in junction box with a standard electrical conduit nipple
already in place. Just remove the screws and the front panel, feed your supply lines in
through the conduit nipple and wire-nut the electric supply wires to the three connections
already in the junction box (four connections if three phase). To complete electrical hookup,
connect Heat Pump by electrical conduit, UF cable or other suitable means as specified (as
permitted by local electrical authorities) to a dedicated AC power supply branch circuit
equipped with the proper circuit breaker, disconnect or time delay fuse protection.
Disconnect - A disconnect means (circuit breaker , fused or un-fused switch) should be
located within sight of and readily accessible from the unit, This is common practice on
commercial and residential air conditioners and heat pumps. It prevents remotely-energizing
unattended equipment and permits turning off power at the unit while the unit is being
serviced.

10
4.Usage and Operation
4.2.3 Temperature setting
On the state of power on or power off, you could set the heating or cooling temperature.
Press“ ”and hold for 5s to enter into the parameter setting interface. Press“ ”
(Up)or“ ”(Down) to choose the needed setting. Press“ ”to confirm. Press“ ”
again to enter into the corresponding parameter setting interface. Pressing“ ”or“ ”
could increase or decrease the value of the parameters. Press“ ”conserve settings.Back
the previous interface press“ ”.
The setting of parameters will effect the performance and efficiency of the unit. Do not make any
change of them when it is not necessary. r01/r02/r03/r04 are permitted to set by the users. For
the default values please refer to “Parameters Table”.
The permitted setting are shown as below (take r01 for example)：
Continually press
“ ”
press“ ”
or“ ”select "r"
Press“ ”
Press“ ”
Press“ ”
or“ ”
press“ ”to
save setting
Press“ ”
to return back to
the fomer
interface
Cooling temperature set value
CAREDL μ
C DIN
2
1
2Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
Sel
Sel Sel
Sel
Prg mu te
Sel
Sel
Sel
Sel
Prg mu te
9
4.Usage and Operation
4.2.The operation of the wire controller
4.2.1 Turn on/off
On the state of power off, pressing(for 5s)“ ” or “ ”could start the unit. The screen
displays the mode and water inlet temperature；
On the state of power on，pressing(for 5s)“ ”or“ ”could turn off the unit. For the
corresponding modes please refer to the corresponding buttons. The screen shows the water
inlet temperature.
Press“ ”the system will be heating;
Press“ ”the system will be heating.
Continually press
“ ”
Continually press
“ ”
On the state of standby On the state of power on
4.2.2 Check the parameters
On the state of power on or power off, the measured temperature of B01-B04 could be
checked. Press“ ”or“ ”to enter into the temperature interface. Press“ ”
(Up)or“ ”(Down) to find the needed temperature, then press“ ”to check it. Press
“ ”to return back to the previous interface.
B01:Inlet water temp.；B02:Outlet water temp.；B03:Coil temp.；B04:Ambient temp.
press“ ”
or“ ”
Press“ ”
Press“ ”
back to the
former
interface
The water inlet
temperature is 20.8℃
Water inlet temperature Water inlet temperature
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
Sel
Prg mute
Sel
Prg mute

10
4.Usage and Operation
4.2.3 Temperature setting
On the state of power on or power off, you could set the heating or cooling temperature.
Press“ ”and hold for 5s to enter into the parameter setting interface. Press“ ”
(Up)or“ ”(Down) to choose the needed setting. Press“ ”to confirm. Press“ ”
again to enter into the corresponding parameter setting interface. Pressing“ ”or“ ”
could increase or decrease the value of the parameters. Press“ ”conserve settings.Back
the previous interface press“ ”.
The setting of parameters will effect the performance and efficiency of the unit. Do not make any
change of them when it is not necessary. r01/r02/r03/r04 are permitted to set by the users. For
the default values please refer to “Parameters Table”.
The permitted setting are shown as below (take r01 for example)：
Continually press
“ ”
press“ ”
or“ ”select "r"
Press“ ”
Press“ ”
Press“ ”
or“ ”
press“ ”to
save setting
Press“ ”
to return back to
the fomer
interface
Cooling temperature set value
CAREDL μ
C DIN
2
1
2Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
CAREDL μ
C DIN
2
Prg mute
Sel
clear
Sel
Sel Sel
Sel
Prg mu te
Sel
Sel
Sel
Sel
Prg mu te
9
4.Usage and Operation
4.2.The operation of the wire controller
4.2.1 Turn on/off
On the state of power off, pressing(for 5s)“ ” or “ ”could start the unit. The screen
displays the mode and water inlet temperature；
On the state of power on，pressing(for 5s)“ ”or“ ”could turn off the unit. For the
corresponding modes please refer to the corresponding buttons. The screen shows the water
inlet temperature.
Press“ ”the system will be heating;
Press“ ”the system will be heating.
Continually press
“ ”
Continually press
“ ”
On the state of standby On the state of power on
4.2.2 Check the parameters
On the state of power on or power off, the measured temperature of B01-B04 could be
checked. Press“ ”or“ ”to enter into the temperature interface. Press“ ”
(Up)or“ ”(Down) to find the needed temperature, then press“ ”to check it. Press
“ ”to return back to the previous interface.
B01:Inlet water temp.；B02:Outlet water temp.；B03:Coil temp.；B04:Ambient temp.
press“ ”
or“ ”
Press“ ”
Press“ ”
back to the
former
interface
The water inlet
temperature is 20.8℃
Water inlet temperature Water inlet temperature
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
1
2Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
CARED L μ
C DIN
2
Prg mute
Sel
clear
Sel
Prg mute
Sel
Prg mute

5.2 Common observation
Failure Possible causes for the failure Solutions
Heat pump
cannot
be started
1 Wrong power supply
2 power supply cable loose
3 circuit breaker open
1 shut off the power and check power supply;
2 check power cable and make right connection
3 check for the cause and replace the fuse or
circuit breaker
Water pump is
running with
high noise or
without water
1 lack of water in the piping
2 much air in the water loop
3 water vavles closed
4 dirt and block on the water filter
1 check the water supply and charge water
to the piping;
2 discharge the air in the water loop;
3 open the valves in water loop;
4 clean the water filter.
Heat pump
capacity is low,
compressor
do not stop
1 lack of refrigerant;
2 bad insulation on water pipe;
3 low heat exchange rate on air side
exchanger;
4 lack of water flow
1 check for the gas leakage and recharge the
refrigerant;
2 make good insulation on water pipe;
3 clean the air side heat exchanger;
4 clean the water filter
High compressor
exhaust
1 too much refrigerant
2 low heat exchange rate on air side
exchanger
1 discharge the redundant gas
2 clean the air side heat exchanger
Low pressure
problem
of the system
1 lack of gas
2 block on filter or capillary
3 lack of water flow
1 check the gas leakage and recharge freon;
2 replace filter or capillary;
3 clean the water filter and discharge the air in
water loop.
Compressor
do not run
1 power supply failure
2 compressor contactor broken
3 power cable loose
4 protection on compressor
5 wrong setting on return water temp.
6 lack of water flow
1 check off the power supply;
2 replace compressor contactor;
3 tighten the power cable;
4 check the compressor exhaust temp.;
5 reset the return water temp.;
6 clean the water filter and discharge the air in
water loop.
High noise of
compressor
1 liquid refrigerant goes into
compressor
2 compressor failure
1 bad evaporation, check the cause for bad
evaporation and get rid of this;
2 use new compressor;
Fan do not run 1 failure on fan relay
2 fan motor broken
1 replace the fan relay;
2 replace fan motor.
The compressor
runs but heat
pump has not
heating or
cooling capacity
1 no gas in the heat pump;
2 heat exchanger broken;
3 compressor failure.
1 check system leakage and recharge
refrigerant;
2 find out the cause and replace the heat
exchanger;
3 replace compressor.
Low outlet water
temperature
1 low water flow rate;
2 low setting for the desired
water temp.;
1 clean the water filter and discharge the
air in water loop.
2 reset the desired water temperature.
Low water flow
protection
1 lack of water in the system;
2 failure on flow switch
1 clean the water filter and discharge the
air in water loop.
2 replace the flow switch.
Look over and clear the failure according to below information.
12
5.Maintenance and Inspection
11
5.Maintenance and Inspection
5.1 Ordinary Malfunctions And Solution
malfunction display
Water inlet temp.
Sensor failure
Evaporator sensor
failure
Anti freezing
under cooling mode
E1
E2
E3
tC1
Reason
The sensor is open
or short circuit Check or change the sensor
resolution
Water flow rate
is not enough
Water outlet temp.
Sensor failure
The sensor is open
or short circuit Check or change the sensor
The sensor is open
or short circuit Check or change the sensor
Check the water flow volume,
or water system is jammed or not
High pressure
protect Check through each pressure switch
and return circuit
High pressure
switch action
Normal working
Flow switch failure No water/little water
in water system. Check the water flow volume,
water pump is failure or not
Low pressure
protect Low pressure
switch action Check through each pressure switch
and return circuit
Exhaust temperature/
or current protect
HP1
LP1
FL
A1
Exhaust temperature
or current is too high Check through exhaust temp. switch
and current
Ambient sensor
failure E4 The sensor is open
or short circuit Check or change the sensor
4.3.Parameters Table
Code Meaning Default value Unit
R01 27 ℃
Cooling temperature
Cooling temperature difference
Heating temperature
Heating temperature difference
R02
R03
R04
2
27
2
℃
℃
℃
4.2.4 Malfunction
When there is something wrong with the unit, the wire controller will display the error code
according to the fault reason.
For the detailed meanings of the error codes please refer to the Fault Table.
For example:
Water inlet fault
CAREDL μ
C DIN
2
Prg mute
Sel
clear

5.2 Common observation
Failure Possible causes for the failure Solutions
Heat pump
cannot
be started
1 Wrong power supply
2 power supply cable loose
3 circuit breaker open
1 shut off the power and check power supply;
2 check power cable and make right connection
3 check for the cause and replace the fuse or
circuit breaker
Water pump is
running with
high noise or
without water
1 lack of water in the piping
2 much air in the water loop
3 water vavles closed
4 dirt and block on the water filter
1 check the water supply and charge water
to the piping;
2 discharge the air in the water loop;
3 open the valves in water loop;
4 clean the water filter.
Heat pump
capacity is low,
compressor
do not stop
1 lack of refrigerant;
2 bad insulation on water pipe;
3 low heat exchange rate on air side
exchanger;
4 lack of water flow
1 check for the gas leakage and recharge the
refrigerant;
2 make good insulation on water pipe;
3 clean the air side heat exchanger;
4 clean the water filter
High compressor
exhaust
1 too much refrigerant
2 low heat exchange rate on air side
exchanger
1 discharge the redundant gas
2 clean the air side heat exchanger
Low pressure
problem
of the system
1 lack of gas
2 block on filter or capillary
3 lack of water flow
1 check the gas leakage and recharge freon;
2 replace filter or capillary;
3 clean the water filter and discharge the air in
water loop.
Compressor
do not run
1 power supply failure
2 compressor contactor broken
3 power cable loose
4 protection on compressor
5 wrong setting on return water temp.
6 lack of water flow
1 check off the power supply;
2 replace compressor contactor;
3 tighten the power cable;
4 check the compressor exhaust temp.;
5 reset the return water temp.;
6 clean the water filter and discharge the air in
water loop.
High noise of
compressor
1 liquid refrigerant goes into
compressor
2 compressor failure
1 bad evaporation, check the cause for bad
evaporation and get rid of this;
2 use new compressor;
Fan do not run 1 failure on fan relay
2 fan motor broken
1 replace the fan relay;
2 replace fan motor.
The compressor
runs but heat
pump has not
heating or
cooling capacity
1 no gas in the heat pump;
2 heat exchanger broken;
3 compressor failure.
1 check system leakage and recharge
refrigerant;
2 find out the cause and replace the heat
exchanger;
3 replace compressor.
Low outlet water
temperature
1 low water flow rate;
2 low setting for the desired
water temp.;
1 clean the water filter and discharge the
air in water loop.
2 reset the desired water temperature.
Low water flow
protection
1 lack of water in the system;
2 failure on flow switch
1 clean the water filter and discharge the
air in water loop.
2 replace the flow switch.
Look over and clear the failure according to below information.
12
5.Maintenance and Inspection
11
5.Maintenance and Inspection
5.1 Ordinary Malfunctions And Solution
malfunction display
Water inlet temp.
Sensor failure
Evaporator sensor
failure
Anti freezing
under cooling mode
E1
E2
E3
tC1
Reason
The sensor is open
or short circuit Check or change the sensor
resolution
Water flow rate
is not enough
Water outlet temp.
Sensor failure
The sensor is open
or short circuit Check or change the sensor
The sensor is open
or short circuit Check or change the sensor
Check the water flow volume,
or water system is jammed or not
High pressure
protect Check through each pressure switch
and return circuit
High pressure
switch action
Normal working
Flow switch failure No water/little water
in water system. Check the water flow volume,
water pump is failure or not
Low pressure
protect Low pressure
switch action Check through each pressure switch
and return circuit
Exhaust temperature/
or current protect
HP1
LP1
FL
A1
Exhaust temperature
or current is too high Check through exhaust temp. switch
and current
Ambient sensor
failure E4 The sensor is open
or short circuit Check or change the sensor
4.3.Parameters Table
Code Meaning Default value Unit
R01 27 ℃
Cooling temperature
Cooling temperature difference
Heating temperature
Heating temperature difference
R02
R03
R04
2
27
2
℃
℃
℃
4.2.4 Malfunction
When there is something wrong with the unit, the wire controller will display the error code
according to the fault reason.
For the detailed meanings of the error codes please refer to the Fault Table.
For example:
Water inlet fault
CAREDL μ
C DIN
2
Prg mute
Sel
clear

6.Appendix
14
6.2 Cable specification
When the unit will be installed at outdoor, please use the cable which can against UV.
1. Single phase unit
10~16A
16~25A
25~32A
32~40A
40~63A
63~75A
75~101A
101~123A
123~148A
148~186A
186~224A
Phase line
MCB Creepage protector Signal line
2
×
n 0.5mm
Nameplate
maximum
current
Earth line
No more
than 10A 2
2×1.5mm
2
2×2.5mm
2
2×4mm
2
2×6mm
2
2×10mm
2
2×16mm
2
2×25mm
2
2×25mm
2
2×35mm
2
2×50mm
2
2×70mm
2
2×95mm
20A
32A
40A
40A
63A
80A
100A
125A
160A
225A
250A
280A
2
1.5mm
2
2.5mm
2
4mm
2
6mm
2
10mm
2
16mm
2
mm
25
2
mm
25
2
35mm
2
50mm
2
70mm
2
95mm
30mA less than 0.1 sec
10~16A
16~25A
25~32A
32~40A
40~63A
63~75A
75~101A
101~123A
123~148A
148~186A
186~224A
Phase line
MCB Creepage protector Signal line
2
×
n 0.5mm
Nameplate
maximum
current
Earth line
No more
than 10A 20A
32A
40A
40A
63A
80A
100A
125A
160A
225A
250A
280A
2
1.5mm
2
2.5mm
2
4mm
2
6mm
2
10mm
2
16mm
2
mm
25
2
mm
25
2
35mm
2
50mm
2
70mm
2
95mm
2. Three phase unit
2
3×1.5mm
2
3×2.5mm
2
3×4mm
2
3×6mm
2
3×10mm
2
×16mm
3
2
×25mm
3
2
3×25mm
2
3×35mm
2
3×50mm
2
3×70mm
2
3×95mm
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
6.Appendix
13
1. The unit can only be repaired by qualified installer centre personnel or an authorised
dealer.（for Europe market）
2. This appliance is not intended for use by persons (including children) with reduced physical
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety. （for Europe market）
Children should be supervised to ensure that they do not play with the appliance.
3. Please make sure that the unit and power connection have good earthing, otherwise may
cause electrical shock.
4. If the supply cord is damaged, it must be replaced by the manufacturer or our service agent
or similarly qualified person in order to avoid a hazard.
5. Directive 2002/96/EC (WEEE):
The symbol depicting a crossed-out waste bin that is underneath the appliance indicates
that this product, at the end of its useful life, must be handled separately from domestic
waste, must be taken to a recycling centre for electric and electronic devices or handed
back to the dealer when purchasing an equivalent appliance.
6. Directive 2002/95/EC (RoHs): This product is compliant with directive 2002/95/EC (RoHs)
concerning restrictions for the use of harmful substances in electric and electronic devices.
7. The unit CANNOT be installed near the flammable gas. Once there is any leakage of the gas
, fire can be occur.
8. Make sure that there is circuit breaker for the unit, lack of circuit breaker can lead to
electrical shock or fire.
9. The heat pump located inside the unit is equipped with an over-load protection system. It
does not allow for the unit to start for at least 3 minutes from a previous stoppage.
10. The unit can only be repaired by the qualified personnel of an installer center or an
authorized dealer. （for North America market）
11. Installation must be performed in accordance with the NEC/CEC by authorized person only.
（for North America market）
12. USE SUPPLY WIRES SUITABLE FOR 75℃.
13. Caution: Single wall heat exchanger, not suitable for potable water connection.
6.1 Caution & Warning

6.Appendix
14
6.2 Cable specification
When the unit will be installed at outdoor, please use the cable which can against UV.
1. Single phase unit
10~16A
16~25A
25~32A
32~40A
40~63A
63~75A
75~101A
101~123A
123~148A
148~186A
186~224A
Phase line
MCB Creepage protector Signal line
2
×
n 0.5mm
Nameplate
maximum
current
Earth line
No more
than 10A 2
2×1.5mm
2
2×2.5mm
2
2×4mm
2
2×6mm
2
2×10mm
2
2×16mm
2
2×25mm
2
2×25mm
2
2×35mm
2
2×50mm
2
2×70mm
2
2×95mm
20A
32A
40A
40A
63A
80A
100A
125A
160A
225A
250A
280A
2
1.5mm
2
2.5mm
2
4mm
2
6mm
2
10mm
2
16mm
2
mm
25
2
mm
25
2
35mm
2
50mm
2
70mm
2
95mm
30mA less than 0.1 sec
10~16A
16~25A
25~32A
32~40A
40~63A
63~75A
75~101A
101~123A
123~148A
148~186A
186~224A
Phase line
MCB Creepage protector Signal line
2
×
n 0.5mm
Nameplate
maximum
current
Earth line
No more
than 10A 20A
32A
40A
40A
63A
80A
100A
125A
160A
225A
250A
280A
2
1.5mm
2
2.5mm
2
4mm
2
6mm
2
10mm
2
16mm
2
mm
25
2
mm
25
2
35mm
2
50mm
2
70mm
2
95mm
2. Three phase unit
2
3×1.5mm
2
3×2.5mm
2
3×4mm
2
3×6mm
2
3×10mm
2
×16mm
3
2
×25mm
3
2
3×25mm
2
3×35mm
2
3×50mm
2
3×70mm
2
3×95mm
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
30mA less than 0.1 sec
6.Appendix
13
1. The unit can only be repaired by qualified installer centre personnel or an authorised
dealer.（for Europe market）
2. This appliance is not intended for use by persons (including children) with reduced physical
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety. （for Europe market）
Children should be supervised to ensure that they do not play with the appliance.
3. Please make sure that the unit and power connection have good earthing, otherwise may
cause electrical shock.
4. If the supply cord is damaged, it must be replaced by the manufacturer or our service agent
or similarly qualified person in order to avoid a hazard.
5. Directive 2002/96/EC (WEEE):
The symbol depicting a crossed-out waste bin that is underneath the appliance indicates
that this product, at the end of its useful life, must be handled separately from domestic
waste, must be taken to a recycling centre for electric and electronic devices or handed
back to the dealer when purchasing an equivalent appliance.
6. Directive 2002/95/EC (RoHs): This product is compliant with directive 2002/95/EC (RoHs)
concerning restrictions for the use of harmful substances in electric and electronic devices.
7. The unit CANNOT be installed near the flammable gas. Once there is any leakage of the gas
, fire can be occur.
8. Make sure that there is circuit breaker for the unit, lack of circuit breaker can lead to
electrical shock or fire.
9. The heat pump located inside the unit is equipped with an over-load protection system. It
does not allow for the unit to start for at least 3 minutes from a previous stoppage.
10. The unit can only be repaired by the qualified personnel of an installer center or an
authorized dealer. （for North America market）
11. Installation must be performed in accordance with the NEC/CEC by authorized person only.
（for North America market）
12. USE SUPPLY WIRES SUITABLE FOR 75℃.
13. Caution: Single wall heat exchanger, not suitable for potable water connection.
6.1 Caution & Warning

Note:

Code:20170514-0002