Excelsior Excelair EOHA20GR User manual

Outdoor Heater
Instruction Manual
Model EOHA20GR & EOHA20AR
IMPORTANT
Please carefully read the Operation Manual before using the infrared heater.
This Operation Manual contains the important information on your safety,
as well as some recommendations on proper use of the appliance and
its maintenance.

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TABLE OF CONTENTS
CONTENTS PAGE 3
SAFETY INSTRUCTIONS PAGE 3-5
HEATER COMPONENTS PAGE 6
TECHNICAL SPECIFICATIONS PAGE 7
OPERATING THE HEATER PAGE 7-10
INSTALLATION-CEILING OR WALL MOUNT PAGE 11-16
TROUBLESHOOTING PAGE 17
WARRANTY INFORMATION PAGE 18

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CONTENTS INCLUDED
§ Heater fitted with flexible cord and plug
§ Operating and Installation Instructions
§ One small box contains 1 set of Brackets
§ One Stainless Steel Frame bracket
§ One remote control
§
SAFETY INSTRUCTIONS
§ During use of the infrared heater, it is necessary to observe some
precautions. Improper operation with disregard of precautions may result in
infliction of harm to health of the user and other people, as well as in infliction
of damage to their property.
§ Use only the voltage specified on the rating plate of the heater.
§ ONLY connect the appliance to a properly installed socket-outlet with earth
contact.
§ The heater should be connected to the electric mains equipped with an
automatic circuit breaker.
§ The unit must be handled with care, and avoid vibration or hitting.
§ WARNING: FIRE RISK EXISTS IF THE HEATER IS COVERED BY OR
POSITIONED CLOSE TO CURTAINS OR OTHER COMBUSTIBLE
MATERIALS.
§ Do not use the appliance areas where gasoline, paint or other flammable
liquids are used or stored.
§ Do not use the appliance where explosives are stored.
§ Do not use the appliance in a building site, green house, barn or in animal
stables.
§ Do not use the appliance as a sauna heater.
§ WARNING: DO NOT TOUCH THE RADIATING PLATE. TEMPERATURE
OF RADIATING BOARDS DURING OPERATION OF THE HEATER MAY
REACH 380 °C.

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§ To avoid burns, do not touch the appliance surface by hand and other body
parts. It is also necessary to avoid touching the heater whilst the appliance
is switched on, as severe burns may result. The appliance can take up to 1
hour to cool down after switching it off.
§ Do not place any items of clothing, hand towels or similar over the heater to
dry. Risk of overheating and fire hazard.
§ Do not leave the heater unattended whilst in use.
§ Do not use this heater on a wet surface, or where it can fall or be pushed
into water.
§ Do not reach for an appliance that has fallen into water. Switch off at supply
and unplug immediately.
§ If the heater is defective, it must be returned to the place of purchase.
§ Do not operate appliance with wet hands.
§ Use this appliance only as described in this manual. Any other use is not
recommended by the manufacturer and may cause fire, electric shock or
injury.
§ Do not use abrasive cleaning products on this appliance. If the body
becomes dirty, wipe off dust with a cloth, and the radiating boards should be
wiped when they are cold with a damp soft cloth. Always remove plug from
the mains supply before cleaning.
§ The heater must be installed at least 2.4 m above the floor.
§ The heater must not be located immediately below a socket-outlet. The
heater must not be located in front of a socket-outlet. They should be located
outside the physical footprint of the units to minimize heat build-up behind
the heater.
§ The installation must be equipped with a standard electrical power point with
a break contact distance of at least 3mm. The standard power point must be
installed by a licensed electrician.
§ If the heater is to be mounted on an incline (eg. Sloping or angled ceiling),
ensure the electrical connection is located at that lowest point of the heater.
§ Do not connect the appliance to the mains source until it has been installed
in its final location and adjusted to the position it will be used in.

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§ Do not operate with the cord coiled up as this could cause a build-up of heat,
which could pose a hazard.
§ The use of an extension cord with this appliance is not recommended.
§ Do not allow cord to come in contact with heated surfaces during operation.
§ Do not run cord under carpeting, throw rugs or runners etc. Arrange cord
away from areas where it is likely to be tripped over.
§ This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
§ Children should be supervised to ensure that they do not play with the
appliance.
§ The appliance is only intended for the purpose described in user manual.
§ Do not use appliance or any part of the appliance out of the intended use to
avoid risk.
§ The use of attachments which are not recommended or sold by the
appliance manufacturer may cause a risk of injury to persons.
§ CAUTION — some parts of this product can become very hot and cause
burns. Particular attention has to be given where children and vulnerable
people are present.
§ Install and operate the heater in strictly horizontal position on the ceiling or
ceiling structural surface. The thermal resistance of the ceiling coating and
ceiling material should be at least 80 °C.
§ WARNING: This heater is not equipped with a device to control the room
temperature. This heater is to be used in open, alfresco environment or large
areas with high ceilings. The heater must not be within reach from the floor,
as severe burns may occur due to high surface temperatures. Do not use
this heater in small rooms or where the room or area is occupied by persons
not capable of leaving the room on their own, persons who are unable to
operate the heater safely and with the guidelines of the user manual, unless
constant supervision is provided.

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§ WARNING: THE HEATER MUST NOT BE USED IF THE GLASS PANELS
ARE DAMAGED.
§ When the appliance is not in use and before cleaning, unplug the appliance
from the outlet.
§ To protect against the risk of electrical shock, do not immerse the unit, cord
or plug in water or other liquid.
§ The appliance is only intended for the purpose described in user manual. Do
not use appliance or any part of the appliance out of the intended use to
avoid risk.
§ The use of attachments which are not recommended or sold by the
appliance manufacturer may cause a risk of injury.
TECHNICAL SPECIFICATIONS
MODEL
EOHA20GR
EOHA20AR
Voltage
230-240V~, 50-60Hz
230-240V~, 50-60Hz
Power (W)
2000W
2000W
Installation
Wall or
Ceiling mounted
Wall or
Ceiling mounted
Product Size L*W*H (mm)
742 *110 *139
742 *110 *139
Insulation
Class 1
Class 1
Water Proof
IP65
IP65

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INSTALLATION CEILING OR WALL MOUNT
2 Installation
2.1 Safe distances required for Wall-mounted installation
l Attention: The appliance must only be operated in a horizontal
position with max ±5°slope.
l Never install the appliance on a combustible surface (plastics,
nylon, carton etc.)
l Install the device at a minimum distance of
- 2.2 m above the ground
- 0.6 m from walls
- 0.24 m from the ceiling
- 1.5 m from the combustibles like curtains
- 1 m from persons or animals
Unit: (mm)

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2.2 Safe distances required for Ceiling suspension installation.

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2.3 Installation for wall mounted and ceiling mounted:
2.3.1 Install the fixing bracket on the wall or the ceiling, by 4 screws ST5
x 35mm (not supplied) and 4 plastic anchors (not supplied);
2.3.2 Select the desired angle, Insert the slot of the adjustable bracket,
on the stop of the fixing bracket;
2.3.3 Lock the fixing bracket and the adjustable bracket by 2pcs M6x16
Philips Bolt and wing nut;

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CONNECTION TO ELECTRIC MAINS
• The heater is designed for connection to the single-phase 230-
240V~50-60Hz electric mains equipped with a earth.
• Before connection, make sure that specifications of the electric
mains at the connection point meet the single-phase 230-240V~50-
60Hz voltage.
• The electric mains should be equipped with an automatic circuit
breaker with rated current not less than 16A.
• The heater must not be located immediately below a power point.
Power point should not be located at the back of the heater. The
power point needs to be located outside the physical footprint of the
heater to minimize heat build-up behind the heater.
3. How to operate
Operation instruction：
①
"Ceramic glass panel
②
"ON/OFF main power switch
③
"Power cords and plug
④
"Brackets for wall or ceiling mounting
⑤
"Remote control

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①
"Aluminum Grill
②
"ON/OFF main power switch
③
"Power cords and plug
④
"Brackets for wall or ceiling mounting
⑤
"Remote control
ü The distance between the heater and the remote control should be less
than 3 metres, and the remote control must be directly pointed to the
receiver.
ü ATTENTION! The receiver is locating close to the display area and
cannot see by eye.
DISPLAY

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l Connect the heater to a 230-240V~ 50-60Hz power outlet. Set the rocker switch
to the position II: The heater starts working.
Attention: Remote control cannot operate the heater at this stage.
l Connect the heater to a 230-240V~ 50-60Hz power outlet. Set the rocker switch
to the position O: The heater power is off.
l Connect the heater to a 230-240V~ 50-60Hz power outlet. Set the rocker switch
to the position I, the heater will begin in Standby mode, at this time the symbol “- -
“will be flashing to indicate the unit is in standby mode.
l Press the KEY “ON” the remote control, the heater start will run at the high power
(P3);
Press the “LOW”, “MED” and “HIGH” on the remote control, the heater will work
at LOW, MED and HIGH power setting, and symbol “P1” “P2” “P3” will be indicated
on the display zone.
P1：33% of the rated power
P2：66% of the rated power
P3：100% of the rated power
l TIMER FUNCTION.
l THE heater comes with a programmable timer that will automatically place the
heater in Standby mode after 1, 2, 3, 4 … max. 13 hours of operation.
To ac tiva t e t he ti m er, p o int the remote control directly to the receiver and press the
button “1 hr” , “01” will be indicated on the display zone as shown below. This will
trigger the heater to automatically go into Standby mode after 1 hour of operation.
Once in Standby mode, the symbol “- - “ will be flashing.
（LOW setting）
（HIGH setting）
（MED setting）

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To set the timer of 13 hours, point the remote control directly to the receiver and
press 1 2 4 6 on the remote control successively, “13” will be indicated on the display
zone. This will trigger the heater to automatically go into Standby mode after 13
hours of operation. Once in Standby mode, the symbol “- - “will be flashing.
CAUTION:
1. During the timer running time, the number on the display show the remaining
time. Fox example, 13 hours timer is triggered, the display will show “11” after 2
hours running;
2. During the timer running time, the display will show the working power and the
remaining time.
l Deactivate or reprogram the timer.
If the timer is activated, pressing the same button at the second time will
reprogram or disable the timer.
Example 1. After activating the 13 hours timer by press the button “1” “2” “4” “6”,
pressing the button“1” afterwards will reprogram the timer to (13-1) = 12 hours,
Pressing the button“2” button afterwards, the timer will be reprogrammed to (13-
2) = 11 hours. Pressing several other keys in sequence, the timer can be reset to
0, the heater goes into Standby mode and the symbol “- - “ will be flashing.
Example 2, a 6 hour timer is set by pressing button “2” “4”. Press the button “2”,
the timer is set to 6-2 = 4 hours, Press the button “4” straight afterwards, the timer
is set to 0, the heater goes into standby mode and the symbol “- -“ will be flashing.
l CAUTION: There is a built-in safety feature that will automatically trigger the
heater to go into standby mode after eight hours of continuous operation, if the
timer is not triggered.
At this time the symbol “- - “ will be flashing to indicate the unit is in standby
mode.

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4. Cleaning:
l Disconnect the appliance from the power supply system;
l After the appliance has cooled down, the housing can be wiped dry;
l Do not touch the bulb element with your fingers since stains could build
up from such a contact.
l The reflector should be cleaned regularly by professionals.
l Do not use any abrasive or caustic cleaning agents!
l Never immerse the appliance in water! Danger to life!
5. Maintenance
Any maintenance or repairs including replacing the bulb element should only
be carried out by a qualified electrician.
Correct Disposal of this product
This marking indicates that this product should not be disposed
with other household wastes throughout the EU. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material resources. To return your
used device, please use the return and collection systems or
contact the retailer where the product was purchased. They can take this
product for environmental safe recycling.
Electric scheme

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TROUBLESHOOTING
SYMPTOM
CAUSE
No Heat / No operation
indicator
Check that power is connected and switched on
Heater smells when first
used.
This is caused by oil or dust left over from the
manufacturing process and will stop after a short
time
Faint smell for short
periods after turning on
the heater
This is normal and should stop after a short time
Heater smells when turned
on after periods of no use
Build-up of debris and dust on the heater, Switch
the heater off and allow it to cool down and then
clean
Clinking noises when
heater is turned on and
after being turned off
This is expansion and contraction noises of the
heaters metal components and is normal
Poor heating performance
Exposure to extreme ambient conditions such as
high winds / excessively cold temperatures can
lower the heating performance of an outdoor
installation
Unit is not installed in correct position, possibly too
high or heater is too small for recommended area.
There is a burning smell
and or strange sounds
(other than normal
expansion and contraction
noises) coming from the
unit
Turn off the heater, and return to place of
purchase if in warranty.
When associated circuit
breaker (safety, ground) is
thrown or a fuse is blown
Turn off the heater, and return to place of
purchase if in warranty.
Poor heating performance
Incorrectly sized installation, contact your
authorized electrical installer
Faulty heater element, Turn off the heater, and
return to place of purchase if in warranty.
Will not heat / No
operation indictor
Check that power is connected and switched on, if
still faulty, turn off the heater, and return to place
of purchase, if in warranty.

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WARRANTY
This appliance is guaranteed for a period of 24 months. If during this period the
appliance fails to work due to parts or manufacture fault, please return to place
of purchase for a replacement.
For any queries or assistance call
Customer Service
(Australia Only)
1300 174 876
Hours of operation:
Monday to Friday 8am - 5pm EST
IMPORTANT: RETAIN THESE INSTRUCTIONS FOR FUTURE USE.
ExcelTM is a trademark of Sitro Group Australia
www.excelsiorproducts.com.au
04322 11/21