Ezviz Smart lock User manual

Any and all information, including, among others, wordings, pictures, graphs are the properties of

Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter

referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or

wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated,

EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to

the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information contained

in the Manual is subject to change, without notice, due to rmware updates or other reasons. Please

nd the latest version in the ™ website (http://www.ezviz.com).

Revision Record

New release – January, 2022

Trademarks Acknowledgement

™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective

owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH

ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,

MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS,

EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR

INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH

THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL

LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS

THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER

INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR

PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT

LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG

OTHERS.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY

AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,

PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK,

VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE

TIMELY TECHNICAL SUPPORT IF REQUIRED.SURVEILLANCE LAWS AND DATA PROTECTION

LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION

BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE

APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH

ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER

PREVAILS.

Table of Contents

Instruction��1

Packing List ��1

Overview ��2

1� Lock�� 2

2� Keypad �� 3

3� Gateway �� 4

Get the EZVIZ App ��5

Installation Instructions��5

1� Lock�� 5

2� Keypad �� 10

Add Lock to EZVIZ ��13

1� Add Lock to EZVIZ �� 13

2� Calibrate the Lock �� 14

3� Install the Door Sensor �� 15

4� Installation Complete �� 16

Accessory Management ��17

1� Add Accessory �� 17

2� Manage Accessory �� 17

3� Card and Password Management�� 17

Add Gateway ��18

1� Select Appropriate Location�� 18

2� Connect to Power Source�� 18

3� Connect to Network�� 18

4� Add Gateway �� 19

5� Add Lock to Gateway�� 20

Lock Using ��20

1� Unlock�� 20

2� Lock�� 21

3� Operation and Management�� 21

Operations on the EZVIZ App ��23

1� Homepage of the Lock�� 23

2� Settings of the Lock �� 24

3� Homepage of the Gateway�� 25

4� Settings of the Gateway�� 26

Maintenance��26

1� Daily Maintenance�� 26

2� FAQ �� 27

1

Instruction

• The installation of EZVIZ Smart Lock (hereinafter referred as to "lock") and EZVIZ Keypad (hereinafter referred

as to "keypad") impacts their normal operation and service life. It is recommended to let professionals install.

• The devices are designed for indoor use only.

• It is recommended to remove the lock and the keypad if your house is under decoration, and reinstall them

after decoration in case of damage and service life reduction.

• Please note that disinfectant may cause damage to the devices.

• The keypad must be within bluetooth range of the lock.

• When battery voltage is low after using for a while, low voltage alarm alerts. Replace batteries timely and pay

attention to positive and negative poles.

• If you leave home or do not use lock for a long time, you should take batteries out to ensure lock service life.

• Make sure your door can be unlocked from the outside when a key is inserted on the inside.

• The lock accommodates up to 50 bluetooth keys, 50 passwords and 50 cards.

Packing List

Smart Lock ×1 Keypad ×1 *Home Gateway ×1 Mounting Plate ×2

Mounting Plate ×2 Double-sided Tape ×1 Drilling Template ×1 CPU Card ×2

Door Sensor ×1 AA-sized Battery ×6 *USB Cable ×1

(for gateway)

*Power Adapter ×1

(for gateway)

Hexagon Wrench ×1 Plus Driver ×1 Screw Kit ×1 Regulatory Information ×2

Quick Start Guide ×2 Installation Guide ×2

There is no gateway and related accessories in some models of the package, please check carefully.

2

Overview

1� Lock

Battery Slot

Key Knob

Battery Belt

Front Cover

Key Slot

Matching Key

(LED Indicator Ring）

3

Name Description

Battery Belt • Put the belt under the batteries when you insert the batteries into the slot;

• When you need to change batteries, drag the belt and the batteries will pop out.

Matching Key • Press once, the lock will be locked/unlocked.

• In the initialization condition, press and hold for 3s to add to EZVIZ App.

• In the non-initialized state, press and hold for 3s to enable the temporary unlock-keeping

funtion, the lock will remain unlock when you hear 'Di'.

• Remove the batteries, press and hold the Matching Key and install the batteries back. Hold the

Matching Key for 5s until the LED indicator ring is solid orange, all parameters will be restored

to factory settings.

LED

Indicator Ring

Solid Orange: Door unlocked or initialization status.

Slow-flashing Orange: Unlock failed.

Fast-flashing Orange: Initializing.

Solid Blue: Locked, calibrated successfully, or added to EZVIZ successfully.

Slow-flashing Blue: Unlock successfully.

Fast-flashing Blue: Adding mode or calibrating or temporary unlock-keeping.

• The LED will flash only when you are operating the lock.

• In general the lock is in sleep mode and the LED will be off.

2� Keypad

Key

Card Swiping Area/

Doorbell Button

LED Indicaor Ring

Conrm Key

Battery Slot

(Under the Cover)

Anti Prying Key

4

Name Description

Conrm Key • Press and hold the Conrm Key for 3s until the LED indicator ring is flashing blue, at this

time the keypad is ready for binding the lock.

• Remove the batteries, press and hold the Conrm Key and install the batteries back. Press

and hold the Conrm Key for 5s until the LED indicator ring is flashing red, all parameters

will be restored to factory settings.

LED

Indicator Ring

Flashing Red: Veried failed, binding failed or initializing.

Flashing White: When you press the keypad (except doorbell button).

Flashing Blue: Binding the lock.

Solid Blue: Binding successfully.

Four-color Flashing: When you press the doorbell button or veried successfully.

Anti Prying Key Don't press anti prying key more than 10s, otherwise the keypad will sound alarm for 1

minute and you will have to dismiss the alarm on the EZVIZ app after you bind the keypad to

the lock.

3� Gateway

There is no gateway and related accessories in some models of the package, please check carefully.

LED Indicator Ring

Function Key

Speaker

Power Port

RESET Hole

Network Port

Antiskid Mat

Name Description

Function Key

• Press and hold the button for over 4s, the gateway will enter Wi-Fi conguration mode.

• Press the button once, the gateway will enter device adding mode; press again, the

gateway will exit adding mode.

• If the gateway sends alarms, press the button to clear alarms.

LED Indicator Ring

White

• Solid: Working properly and has been connected to the EZVIZ Cloud.

• Slow-flashing: Entered device adding mode.

• Fast-flashing: Conguring network.

Orange

• Solid: Starting up or upgrading.

• Slow-flashing: Offline.

• Fast-flashing: Breakdowns occur or alarms produced.

5

RESET Hole

While the gateway is running, poke the hole with SIM card eject needles or clips for over 4s,

the gateway will restart, and the Wi-Fi conguration, local records, current alarm status and

all sub devices will be cleared. After resetting the gateway, there will be a voice prompt.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).

2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store or Google PlayTM.

3. Launch the app and register an EZVIZ user account.

EZVIZ App

If you have already used the app, please make sure that it is the latest version. To nd out if an update is

available, go to the app store and search for "EZVIZ".

Installation Instructions

1� Lock

Make sure your door can be unlocked from the outside when a key is inserted on the inside.

Please tap to watch the installation video.

6

1. The lock is mounted on the inside of the existing lock cylinder. There are two different types of mounting plates

to choose depending on your cylinder:

Mounting Plate A

Cylinder with less than 3mm overhang on the inside of the door: The lock is glued to your door with special adhesive

pads.

Tear it off

0~3mm

7

Mounting Plate B

Cylinder with more than 3mm overhang on the inside of the door : x the mounting plate B to the cylinder with

screws by the supplied hexagon wrench. Please x the screws carefully and without great physical effort to avoid

damaging the cylinder.

3~30mm

8

2. The lock is supposed to enable keyless door opening. For lock to be compatible with the key, the following

conditions must apply:

- The key must not be thicker than 5 mm.

- The length of the key head including the neck must be less than 40 mm for lock to be compatible (The key

head is the part of the key which people opening the door grasps. The following part of the key head up to

the reliefs is called the neck).

- If a plastic cap is attached to the key, making the key thicker than 5 mm overall, it must be removed. This cap

increases the thickness of the key, making the bow no longer t into the lock.

<40mm

The shape of the key head does not matter at all. It may be round, angular or oval.

Insert your key to the keyhole as showed below (take Mounting Plate A for example):

9

3. Attach the lock body to the mounting plate with three screws (PM3×16) by the supplied plus driver, (take

Mounting Plate A for example).

4. Insert 4 AA-sized batteries into the slot. Please pay attention to positive and negative poles when insert the

batteries. Make sure the battery belt is on the bottom of the slot under the batteries.

Put the front cover aside for further use.

10

2� Keypad

Please tap to watch the installation video.

1. Select appropriate location for keypad.

Test the signal strength and make sure the communication between the keypad and the lock is smooth.

• The keypad must be placed away from magnetic eld.

• Recommended Installation Height: 1.2 m (4 ft) above the ground.

• Before sticking the keypad, clean the dust, dirt or grease on the surface of the door rst. Do not stick the

keypad on limewashed walls.

2. You can choose double-sided tape or screw kit to install the mounting plate based on your preferences.

Double-sided Tape Screw Kit

3. Choose your mounting plate based on your preferences (the inclined mounting plate provides an inclinded

angle). When installing the plate, make sure the mark of 'UP' on the plate faces upward.

Plain Mounting Plate

Kepad with plain

mounting plate

Door

11

Kepad with inclined

mounting plate

Inclined Mounting Plate

Door

4. Stick the mounting plate you choose on the place you have selected by the double-sided tape or screw kit

(PA3.5×25).

If you choose double-sided tape

With Plain Mounting Plate

With Inclined Mounting Plate

12

If you choose screw kit

Stick the drilling template onto a clean and flat surface rst, and make sure the mark of 'UP' on the template

faces upward

With Plain Mounting Plate

With Inclined Mounting Plate

5. Push the keypad on the mounting plate very hard (take Plain Mounting Plate for example).

13

Add Lock to EZVIZ

The app interface may be different due to version update, and the interface of the app you installed on your

phone shall prevail.

1� Add Lock to EZVIZ

1. Log in to your account through EZVIZ app, tap the device adding icon and then the QR code scanning

interface will be displayed.

2. Scan the QR code on the back of the front cover.

Scan QR Code

3. Press and hold the Matching Key for 3s, the lock will enter adding mode when you hear 'Di'. When the indicator

ring is fast flashing blue, the bluetooth is enabled and the lock enters adding mode which will last 3 minutes.

• Please conrm the lock is in the initialization state. If not, remove the batteries of the lock, press and hold

the Matching Key and install the batteries back. Press and hold the Matching Key for 5s until the LED

indicator ring is solid orange, all parameters will be restored to factory settings.

• During adding conguration EZVIZ may ask for the bluetooth permission includes the scanning, adding

and using bluetooth devices. Please click Yes to grant this permission.

4. Put your phone close to the lock. Enter the management code when needed. The management code is on the

back of the front cover.

14

• For your privacy security, it is recommended to change management code after the adding conguration.

• It is recommended to save the management code to your phone. Enable it, the code will be saved for

automatic verication of bluetooth keys, cards, passwords so manual input is not required.

• Please reverify the management code if you have changed your phone.

5. Complete adding the lock to EZVIZ by the app.

2� Calibrate the Lock

Automatic Calibration

Before calibration, you need to choose the type of your lock, such as lock tongue and handle.

After adding the lock to EZVIZ, you need to calibrate the installation state according to the wizard on the page.

1. Please open the door and keep the lock tougue retracted and click the Next Step.

Please do not turn off or operate the lock under automatic calibration.

2. Please wait patiently while lock is under automatic calibration.

The calibration is complete when lock tougue keeps retracted and the LED indicator ring flashes solid blue.

3. Please check the status of the lock tougue.

If the tougue is not retracted, please recalirate or enter manual calibration mode which is more precise.

15

Manual Calibration

Please follow the wizard on the page and complete the calibration manually.

1. Check out your lock and conrm it is locked or unlocked when the door lock knob turned clockwise.

2. Turn the key knob and record the number of turns does it need to unlock (lock tougue retracted).

3� Install the Door Sensor

Please install the door sensor according to the EZVIZ App.

1. Please stand inside the door and attach the door sensor to the door frame and close to the lock. Please note

that the center of the door sensor should be parallel to EZVIZ logo on the cover, as shown in the gure below.

The distance between the door sensor and the lock can't exceed 5cm. The bottoms of the door sensor and the

lock should be aligned as much as possible.

Door Sensor

Door Frame

<5cm

Door Frame

Door Sensor

Front View Top View

16

If your door protrudes beyond the door frame, it is recommended to attach the door sensor on the other side

of the door frame. Please note that the center of the door sensor should be parallel to EZVIZ logo on the

cover, as shown in the gure below. The distance between the door sensor and the lock can't exceed 5cm.

Door Frame

Door Sensor

<5cm

Door Frame

Door Sensor

Side View Top View

2. Please calibrate the door sensor according to the tips on the page. The door lock will record 3 different states

of the door sensor and will judge if the door is open or closed accordingly.

Open

45°~90°

CloseAjar

4� Installation Complete

After the installation complete, you can unlock the door on the EZVIZ app from outside the door.

Launch the EZVIZ app, tap your lock and slide right to unlock as shown below.

17

Accessory Management

1� Add Accessory

Please conrm the accessory is in the initialization state. If not, remove the batteries of the accessory, press

and hold the Conrm Key and install the batteries back. Press and hold the Conrm Key for 5s until the LED

indicator ring is flashing red, all parameters will be restored to factory settings.

1. Lauch your EZVIZ app within bluetooth range and make sure your phone is bluetooth connected to the lock.

2. Tap your lock and choose Settings -> Accessory Management and choose card-password keypad.

3. Press and hold the Conrm Key for 3s until the LED indicator ring is flashing blue, the keypad is ready for

binding to the lock.

Bind the Accessory

4. Add the keypad by following the wizard on the app.

The EZVIZ app will automatically enter keypad page when the accessory is bound successfully.

• Please make sure that the accessory are close to the lock if binding failed.

• Retry from step 1 if binding failed.

2� Manage Accessory

Lauch your EZVIZ app within bluetooth range and make sure your phone is bluetooth connected to the lock. Tap

your lock and choose Setting -> Accessory Management, you can manage passwords (for detailed information,

please refer to Chapter Card and Password Management), unbind and upgrade the keypad on this page.

3� Card and Password Management

Lauch your EZVIZ app within bluetooth range and make sure your phone is bluetooth connected to the lock. Tap

your lock and choose Setting -> Accessory Management -> Card and password management, you can manage

18

passwords and cards by following the wizzard on the app.

For your privacy security, please keep cards along with you.

Add Gateway

If you purchase a package model without a gateway, you can skip this chapter or purchase a gateway.

1� Select Appropriate Location

• The gateway needs to be plugged in.

• To ensure that the connection between the gateway and sub devices is stable, please place the gateway at

the center of the sub devices, and the distance between the gateway and the router should be ≤6 meters.

• There should be no metal obstacles and walls between the gateway and sub devices, and the gateway and

the router.

• Do not place any gateway or detector on the top of the router.

Router Gateway Lock

≤6m

2� Connect to Power Source

Plug the gateway in. When start up the gateway for the rst time, the LED indicator ring turns from solid orange

to fast-flashing white, which means that the gateway has entered network conguring mode.

Power Adapter

Outlet

3� Connect to Network

• Wired network is recommended. You need to connect the gateway to the LAN port of the router with network

cable (purchase separately) as displayed in the gure below.

Ezviz Smart Lock User manual

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