Ezviz Re5 User manual

Robot Vacuum Cleaner

1

PRODUCT SAFETY PRECAUTIONS

Before using this product, please read all the contents of this user

manual carefully, install the device accordingly and save this manual for

future reference properly. To lower the risk of fire, electric shock or other

injuries, please observe the following operation requirements:

• This appliance is not intended for use by people (including children) with

reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction

concerning use of the appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play with the

appliance.

• For European, this appliance can be used by children aged from 8 years

and above and people with reduced physical, sensory or mental capabilities

or lack of experience and knowledge if they have been given supervision or

instruction concerning use of the appliance in a safe way and understand

the hazards involved. Cleaning and user maintenance shall not be made by

children without supervision. Children should not play with the appliance.

• Please don’t suction high-temperature substances (unextinguished

cigarette butts, matches, hot ashes and etc.), superfine substances (like

lime, cement, sawdust, gesso, ashes and toner), large sharp fragments (not

physically denite matters like glass).

• No action needed to shift the product between 50 and 60Hz, product can

adapt itself for both 50 and 60Hz.

• If the supply cord is damaged, it must be replaced by the manufacturer, its

service agent or similarly qualied persons in order to avoid a hazard.

• When charging, please use the Charging Base CS-RE5-CB offered by

EZVIZ.

• WARNING: To Reduce The Risk Of Electric Shock - Do not use outdoors or

on wet surfaces, commercial or industrial environments.

• WARNING: To Reduce The Risk Of Electric Shock - Use indoors only.

• WARNING: To Reduce The Risk Of Electric Shock – Unplug Before

SAFETY WARNING

2

Servicing.

• Do not look directly at the optical interface when the device is working.

• Class 1 laser, output 1.5mW, wavelength 760nm~810nm, IEC 60825-

1:2014.

• This product contains a laser with a laser class 1, which is safe under

reasonably foreseeable circumstances.

• CAUTION: Changing the function or performance of the optical module

arbitrarily without complying with the provisions of this manual may lead to

the danger of laser radiation.

• The Charging Base can only charge lithium-ion batteries containing no

more than 4 cells with a rated capacity of no more than 4930mAh.

• The Charging Base can not be charged to non-rechargeable batteries.

PROPER USE OF THE DEVICE

• The device is only used for cleaning the oor of the home environment,

and should not be used in outdoor environment (such as open

balconies), non-ground environment (such as stairs), and industrial

environment.

• Don’t use the device in suspended environment (such as duplexes, open

balconies and the top of furniture) without protective facilities.

• Children are not allowed to use the device as a toy. Please keep children

and pets away from the device when using it. Don’t put accessories

such as side brush in the place where children can reach, so as to

prevent children from eating by mistake. Don’t place children and pets

on the device body.

• Don’t use the device in an environment with open re or fragile objects.

• Don’t use the device on waterlogged oors or wet ground.

• Don’t use the device in an environment higher than 40°C or lower than

0°C.

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• Don’t use the device to clean any ammable materials (such as gasoline,

toner). Don’t use the device in the area with ammable materials.

• Don’t use the device to clean burning items, such as matches, cigarettes

and other items that may cause re.

• Don’t use the product to absorb large stones, waste paper and other

items that may block the product. When the suction port is blocked,

please clean the product in time and remove the dust, cotton, hair, etc.

at the suction port.

• Use only the accessories recommended or sold by the manufacturer.

Don’t use the batteries or docking station of any third party, and don’t

use damaged batteries or docking station.

• Dispose of used batteries in accordance with local laws and regulations.

• Don’t burn the device under any circumstances, as the battery may

cause explosion.

• After the RGB camera is contaminated with dust during use, it is

recommended to use the air blower to clean the camera, or use a paper

towel and soft dry cloth to wipe and clean, don’t use rough or hard

materials, so as to avoid scratches on the glass surface of the vision

module.

• If the rear surface of the robot is too dusty, it will affect the recharging of

the robot. It is recommended to clean it regularly or as needed. It is also

recommended to use a paper towel or soft dry cloth to clean it.

• If the surface of the edge sensor on the side of the robot is contaminated

with lots of dust, it will affect the posture and mapping positioning effect

of the robot when walking along the wall. It is recommended to clean it

regularly or as needed. Since the sensor is located inside the body, it is

recommended to use the air blowing tool/ paper towel/soft dry cloth for

cleaning the camera to wipe the sensor. Don’t put your ngers into it for

cleaning.

• The bottom of the robot is easy to be contaminated with lots of dust, so

it is recommended to clean it regularly or as needed.

• Please use the device according to the instructions in the manual. Any

loss and injury caused by improper use shall be borne by the user.

• Please don’t touch the plug or any electrified part of the product with

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your wet hands in case of electric shock hazard.

• If you will not use the product for a long time, please turn off the power

and unplug the charging plug.

Regulatory Information

This product and - if applicable - the supplied accessories too are marked with “CE” and comply therefore with

the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC

Directive 2014/30/EU, the RoHS Directive 2011/65/EU, the ErP Directive 2009/125/EC, the LVD Directive 2014/35/

EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal

waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase

of equivalent new equipment, or dispose of it at designated collection points. For more information see:www.

recyclethis.info

2006/66/EC and its amendment 2013/56/EU (battery directive): This product contains a battery that cannot be

disposed of as unsorted municipal waste in the European Union. See the product documentation for specific

battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd),

lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection

point. For more information see:

www.recyclethis.info

DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [CS-RE5-TWT2] is in compliance with EU

Directive 2014/53/EU and UK Radio Equipment Regulations 2017. The full text of the EU and UK declaration of conformity is

available at the following web link: https://www.ezviz.com/page/declaration-of-conformity.

EXPOSURE TO RADIOFREQUENCY RF

The frequency bands and the nominal limits of transmitted power (radiated and/or conducted) applicable to this radio device are

the following:

Band Wi-Fi 2.4 GHz

Frequency From 2.412 GHz to 2.472 GHz

Power transmission [EIRP] ≤100mW

Technical Parameters

Class II

Direct current

Alternating current

For indoor use.

Before charging, read the instructions.

5

Robot

Model CS-RE5-TWT2

Overall Dimension 345x345x95mm

Battery Capacity 4,930 mAh

Weight Approx. 3.09kg

Battery Rated Voltage 14.76V

Rated Input 24V 1A MAX

Rated Power 45W

Charging Base

Model CS-RE5-CB

Rated Input Voltage (Power Adapter) 100-240V~, 50/60Hz

Rated Output 24V 1A MAX

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Any and all information, including, among others, wordings, pictures, graphs are the properties of

Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter

referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or

wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated,

EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding

to the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information contained

in the Manual is subject to change, without notice, due to rmware updates or other reasons. Please

nd the latest version in the ™ website (http://www.ezviz.com).

Revision Record

New release – January 2023

Trademarks Acknowledgement

™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective

owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS

HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,

MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS,

EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR

INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH

THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL

LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS

THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER

INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL

OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING

WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND

AMONG OTHERS.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE

WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL

OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK,

HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ

WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA

PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR

JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS

TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS

USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER

PREVAILS.

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Table of Contents

Overview ��9

Package Contents�� 9

Basis �� 10

Quick Start Guide ��13

Preparation�� 13

Install the Charging Base�� 13

Connect the Power Supply to the Charging Base �� 14

Charging�� 15

Add Clean Water �� 16

Install Mop Assembly �� 17

Get the EZVIZ App �� 18

Add the Robot to EZVIZ App�� 18

Start Cleaning�� 19

Operations on the EZVIZ App ��19

Basic Operations ��20

Power On/off �� 20

Pause Cleaning�� 20

Sleep�� 20

System Resetting �� 20

Routine Maintenance��21

Dump the Dustbin�� 22

Clean/replace Mop Assembly�� 23

Clean Water Tank�� 24

Clean the Main Brush�� 24

Clean/Replace the Side Brush�� 25

Clean Universal Wheel �� 26

Clean Sensors �� 27

Clean the Charging Electrode�� 27

8

FAQ ��28

List of Faults ��30

Appendix ��31

Environmental Precautions�� 31

Rechargeable Lithium ion Battery �� 32

INFORMATION FOR PRIVATE HOUSEHOLDS �� 32

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Overview

Package Contents

Robot Vacuum Cleaner *1

(hereinafter referred as to “Robot”)

Charging Base*1

Side Brush *2

(One has pre-installed)

High-performance Filter *2

(One has pre-installed)

Power Adapter *1 Cleaning Tool *1 Mop Assemblly *1

Mop Cloth *1 Quick Start Guide *2 Regulatory Information *1

The device’s appearance is subject to the actual one you have bought.

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Basis

Robot

Power Switch

For the rst use, please toggle the power switch from “ O ” to “ I ”.

Button

Recharge Button Press once: Back to charge

Clean/On-off Button

• Press once: Turn on the Robot /Start full-house cleaning (under standby mode)

• Press twice: Start xed-point cleaning

• Press and hold for 4s:Turn off the Robot

+ Clean/On-off Button +

Recharge Button

• Press and hold for 4s: network conguration mode

• Press and hold for 15s: restore to factory settings

Power Indicator

+

Power Indicator

(on Clean/On-off Button &

Recharge Button)

• White: battery level≥20%

• Pink: battery level<20%

• Red: fault or exceptions

• Slow-ashes white: In charging

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Cliff Sensor *3

Main Brush

Main Brush Cover

Mop Assembly

Mop Cloth

Mop Bracket

Charging Electrode *2

Universal Wheel

Side Brush

Drive Wheel *2

Filter Box

Infrared Receiving Terminal

Power Switch

Mop Assembly

Water Outlet

Suction Outlet

2-in-1 Dustbin&Water

Tank Taking-out Button

Buckle *2

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Rubber Plug

High-performance Filter

Suction Inlet

Charging Base

Charging Base Indicator

Charging Electrode *2

Name Description

Charging Base

Indicator

On: Connected to a power supply

Off: Charging for now

13

Quick Start Guide

Preparation

Try to avoid using in the environment with stairs (if must, please set up a guardrail), and try to

remove the obstacles on the ground before use.

Install the Charging Base

Connect the supply cord into the power socket on the Charging Base. Please be careful to

organize the supply cord.

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Connect the Power Supply to the Charging Base

Install the Charging Base in a location that the Robot can easily access. It is recommended

to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or

carpets.

No obstacles 1.5m(4.92’) ahead

>0.5m(1.64′)

·

In order to avoid external heat damage to the Charging Base, please do not place it

next to radiators, heaters, replaces, etc.

Keep the Charging Base powered, or the Robot will not automatically returned.

For a normal charging process, please do not place the Charging Base in environments

subjected to direct sunlight, rain, snow or humidity.

Remove Shields

Before use, remove the shields on both sides of the Front Bumper and all protective lms on

both of the Robot and the Charging Base.

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Charging

1. For the rst use, please toggle the power switch to I to turn on the Robot.

2. Place the Robot on the Charging Base and align it with the Charging Electrodes. When the

charging base indicator on the Charging Base goes out and the power indicator slow-ashes,

charging will begin.

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3. Automatic recharging: the Robot will automatically return for recharging after the cleaning

task is completed, or you can do by following gure.

Short press when pausing

to begin automatic recharging.

·

The Robot needs to be fully charged ( approximately 5 hours) to ensure a normal

operation.

If the Robot is stucked or cannot nd the Charging Base, please manually put the

Robot back to the the Charging Base.

When the Robot is being charged or idle, please remove the mop assembly.

To avoid damaging your wood oor, please make sure to take out the mop assembly

immediately after oor mopping is complete.

When mopping is paused or nished, the Robot will automatically cut off water.

However, the mop cloth remains wet and should not be left in place for too long but

removed in time.

Add Clean Water

Take out the 2-in-1 dustbin & water tank.

1

Open the rubber plug and add clean water to the water tank.

·

Please do not add disinfecting water to avoid corrosion of Robot.

Please wipe the charging contact on the 2-in-1 dustbin and water tank after water

added.

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2

Install Mop Assembly

1. Align the mop bracket with the point as shown in the gure and press them

down. Hearing a “click” indicates that they are installed in place.

2. Put the 2-in-1 dustbin & water tank back into the Robot.

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18

Get the EZVIZ App

EZVIZ App

1. Connect your mobile phone to Wi-Fi (only 2.4 GHz WiFi is supported).

2. Download and install the EZVIZ App by searching for “EZVIZ” in the App Store or Google PlayTM.

3. Launch the App and register an EZVIZ user account.

If you have already used the App, please make sure that it is the latest version. To nd out if an update is available, go to the

App store or Google PlayTM and search for “EZVIZ".

The actual process may vary due to ongoing App updates. Follow the instructions provided in the App.

Add the Robot to EZVIZ App

1. Log in to your account through EZVIZ App, tap the device adding icon and then the QR code scanning interface will be

displayed.

2. Press and hold the + on the Robot for 4s until the Power indicator start ashing white and you will hear a voice prompt

“start network conguration“.

3. Scan the QR code on the Robot body, and complete the network configuration and addition of the Robot according to the

interface prompts.

·

Before Wi-Fi connection, please ensure the following conditions:

1. the Robot has enough power (over 20%) or docked to the Charging Base;

2. The Robot does not support 5GHz Wi-Fi, please connect it with 2.4GHz Wi-Fi.

If Wi-Fi connection failed, or you want to connect the robot to another Wi-Fi, you need to press and hold the + for

4s, and then the robot will be restarted and you can add the robot to EZIVZ App again.

3

Scan to add device

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19

Start Cleaning

Short press the button to start the Full-house Cleaning Mode.

Recommended start the Full-house Cleaning Mode when the Robot is on the Charging Base.

The Robot will leave the Charging Base to clean the area along the wall, and then clean in a

zigzagging way.

·

Do not turn off the power switch during cleaning, otherwise the data of the Robot

cannot be saved.

If the battery level is too low to start cleaning, please charge it rst.

Do not move the Charging Base during cleaning, and make sure that the Charging

Base is powered on, otherwise the Robot may not be able to return for charging.

Under Full-house Cleaning Mode, the Robot will clean twice by default if the cleaning

area is less than 10 square meters.

Operations on the EZVIZ App

The App interface may be different due to version update, and the interface of the App you installed on your phone shall

prevail.

Remote Control Cleaning

Manual remotely-controlled cleaning is available in EZVIZ App to make the Robot go to the area to be cleaned.

Map for Cleaning

Map editing (area dividing, area merging, area building, room naming, no-go area, invisible wall), map zoning, carpet display, real-

time cleaning route display, and multi-map saving.

Cleaning Method

General cleaning, personalized cleaning, scheduled cleaning, designated room cleaning, and area cleaning.

Cleaning Settings

Suction setting, water volume setting, cleaning sequence setting, carpet boost.

Information Display

Cleaning history, Robot power, consumables and maintenance.

More Features

Firmware upgrade, volume adjustment, Do not disturb mode, etc.

Ezviz RE5 User manual

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