FältCom ECII Flex User manual

Version: 3.2.4-B
Updated: 2014-08-28
FältCom ECII™Flex
Manual

162187 Manual FältCom ECII™ Flex Page 2 of 40

Table of contents
1NOTES...............................................................................................................................5
2COPYRIGHT......................................................................................................................5
3DECLARATION OF CONFORMITY .................................................................................5
4PRODUCT DESCRIPTION................................................................................................6
Design and function...................................................................................................6
Multiple ECII™ Flex connection................................................................................7
Programming and testing..........................................................................................8
Remote programming and monitoring.......................................................................8
4.4.1 Trygga Hissen.......................................................................................................8
4.4.2 Remote Programming SW....................................................................................8
4.4.3 Remote Programming mobile...............................................................................9
4.4.4 Alarm log...............................................................................................................9
5INSTALLATION INSTRUCTIONS ....................................................................................9
Frame mounting ........................................................................................................9
Mounting behind the car operating panel............................................................... 10
Connection to alarm button.................................................................................... 10
5.3.1 Closing alarm button function ............................................................................ 10
5.3.2 Separate alarm button(s)................................................................................... 10
Connection to telephone line.................................................................................. 11
5.4.1 Connection to telephone switches and other devices ....................................... 11
5.4.2 Connection with separate suspension cable ..................................................... 11
5.4.3 Flat cable type.................................................................................................... 12
5.4.4 Connection via existing cable............................................................................ 12
Connection of voltage supply................................................................................. 12
Connection to loop amplifier................................................................................... 13
Connection of external pictogram .......................................................................... 13
Connection to Intercom (art. 102153-01)............................................................... 13
Connection to additional Alarm buttons ALBU (art. 102142 and 252142)............. 13
Connection to Speaker Unit (art. 142230).............................................................. 13
6PROGRAMMING............................................................................................................ 14
Configuration settings............................................................................................. 14
Activation of programming mode ........................................................................... 15
6.2.1 First time used if unit is powerless..................................................................... 15
6.2.2 Reprogramming ECII™ Flex.............................................................................. 15
6.2.3 Call out from the ECII™ Flex............................................................................. 15
6.2.4 Reprogramming from phone.............................................................................. 15
6.2.5 Indication and exit.............................................................................................. 15
Reset to factory settings......................................................................................... 15
Clear all active alarms............................................................................................ 16
Change of PIN code............................................................................................... 16
Alarm receivers and alarm codes........................................................................... 16
6.6.1 Dedicated receiver for Input 2 and Input 3......................................................... 17
6.6.2 Prefix in a PABX switch board........................................................................... 17
6.6.3 Star or hash in the phone number ..................................................................... 17
162187 Manual FältCom ECII™ Flex Page 3 of 40

Alarm input setting.................................................................................................. 17
Test of alarm reception........................................................................................... 19
Change of time delay for alarm button................................................................... 20
Connections to telephone line with automatic dial/ connection. ............................ 20
Automatic test alarm/routine call............................................................................ 20
Incoming calls......................................................................................................... 22
6.12.1 Multiple units on the line................................................................................ 22
6.12.2 Single unit on the line .................................................................................... 23
6.12.3 Active alarm mode......................................................................................... 23
Answering time for incoming calls.......................................................................... 24
Technical & Battery alarm receiver........................................................................ 24
6.14.1 Battery alarm from Power Supply (art. 132001)............................................ 24
6.14.2 Battery alarm from a GSM Gateway (art. 202236)........................................ 25
Simplified acknowledgement – 320........................................................................ 25
Disconnection of acknowledgement – 321 ............................................................ 25
Acknowledge on end – 323.................................................................................... 26
Detection of busy alarm receiver............................................................................ 26
LED flashing sequence .......................................................................................... 27
Programmable alarm types.................................................................................... 27
Info Alarm – logging of alarms ............................................................................... 28
End-of-alarm........................................................................................................... 29
6.22.1 End-of-alarm receiver.................................................................................... 30
Alarm protocol ........................................................................................................ 30
Dial tone detection.................................................................................................. 31
Speech messages.................................................................................................. 31
7ALARM RECEPTION..................................................................................................... 33
Alarm call................................................................................................................ 33
Acknowledging an alarm........................................................................................ 33
Ending a call........................................................................................................... 33
Repeat Message 2................................................................................................. 34
Forwarding a call.................................................................................................... 34
Termination of active alarm mode.......................................................................... 34
Speech switching ................................................................................................... 34
Calls to a lift phone................................................................................................. 34
7.8.1 Multiple units on the line .................................................................................... 34
7.8.2 Single unit on the line......................................................................................... 34
Volume control ....................................................................................................... 35
7.9.1 Remote volume control...................................................................................... 35
8PRODUCT LABEL ......................................................................................................... 36
9WARRANTY ................................................................................................................... 36
10 UPDATES....................................................................................................................... 37
11 REPAIR RETURN PROCEDURE .................................................................................. 37
Service form........................................................................................................... 38
12 TECHNICAL DATA........................................................................................................ 39
13 CONTACT INFORMATION............................................................................................ 40
162187 Manual FältCom ECII™ Flex Page 4 of 40

1 Notes
We would like to thank you for placing your confidence in Fält Communications AB (FältCom)
and we are convinced that the choice of one of our security products will fulfil your expectations.
In order to operate this FältCom ECII™ Flex correctly we would ask you to read this manual
carefully prior to using it.
2 Copyright
This document belongs to Fält Communications AB, and may only be reproduced, adapted or
transcribed following written permission from copyright proprietor. Copyright © 2008-2013
3 Declaration of Conformity
We, Fält Communications AB, Vasagatan 23, S-90329 Umeå, Sweden hereby declare that this
product, FältCom ECII® Flex 202187, conforms with the directives: R&TTE 1999/5/EC, EMC
2004/108/EC, LVD 2006/95/EC, WEEE 2002/96/EG and RoHS 2011/65/EG. The product com-
plies with the following standards/norms: EMC: EN 12015(2004), EN 12016(2004), EN 50130-
4(1995) and A1(1998) and A2(2003), EN 55022(2006) and A1(2007), EN 55024(1998) and
A1(2001) and A2(2003), Lift Safety: EN 81-1/2, EN 81-28, EN 81-70 and RoHS: EN50581.
Umeå, Sweden, June 2014
Andreas Rönnkvist,
Product Manager
Fält Communications AB
162187 Manual FältCom ECII™ Flex Page 5 of 40

4 Product description
The FältCom ECII™ Flex is an alarm equipment for the PSTN network with built in duplex
speech communication designed for installation in lifts.
When a lift passenger presses the button for alarm/emergency signal, the ECII™ Flex automat-
ically calls up an alarm centre or some other predefined alarm receiver. Voice communication
is established and the person in distress can talk to the staff at the alarm centre, from where
help will be dispatched.
Design and function
The ECII™ Flex design facilitates mounting. Loudspeaker, microphone, all the electronics, the
keys for programming and testing, as well as all connection points are integrated in one single
unit. This gives quick and easy installation as well high reliability in operation. The ECII™ Flex
speaker sound is easily adjusted with a trim potentiometer.
On the ECII™ Flex front plate, there are two pictograms and two single coloured LED (yellow
and green), which are normally turned off. The left LED becomes yellow when an alarm call is
in progress and the right LED becomes green when the alarm has been acknowledged by the
receiver and a speech connection is established. The LED’s are also used to indicate program-
LED 1
(yellow) LED 2
(green)
Microphone
Lift phone
FältCom ECII™ Flex
162187 Manual FältCom ECII™ Flex Page 6 of 40

ming mode. The LED’s can be programmed to display other light sequences, see section Pro-
gramming for more information.
The ECII™ Flex can be mounted behind the car operating panel (COP), on the panel with a
small front plate and frame or with a larger front plate and frame with an integrated alarm button.
The connection of the ECII™ Flex requires a two-wire cable to the alarm button in the lift. A
two-wire cable for connecting a standard analogue telephone line, use two unused wires in the
existing car cable is available. It is very important that the cable is fastened properly. For the
separate suspension cable there is a special mounting kit available, which includes the neces-
sary mounting parts.
Multiple ECII™ Flex connection
The FältCom ECII™ Flex is designed to run on the existing telephone line power supply. Sep-
arate power supply is only required if several lift phones are connected to the same telephone
line or if the line voltage is below 25 VDC. See more under section Technical data.
Several lift phones may be connected to the same telephone line. When one of the lift phones
has established a connection, the other ones will not be able to use the line; a busy tone will
instead be heard in the loudspeaker and the yellow LED will flash five times. When the line
becomes free, the alarm call will be connected automatically.
Every ECII™ Flex requires a unique number on the line and the default number is 1. The num-
ber is used when calling in to the ECII™ Flex. The unit with number 1 will answer the call and
162187 Manual FältCom ECII™ Flex Page 7 of 40

the others will listen in on the line and only pick up the line if that particular lift phone number is
chosen. Connect the lift phones in parallel and place the lift phone with number 1 at the far end
of the line. View section 6.13 for programming.
Installation of two or more FältCom ECII™ Flex on the same telephone line requires a separate
power supply to the unit. The ECII™ Flex outlet labelled DC is then connected to the lift’s ex-
isting emergency power supply via a special DC/DC converter. If no power supply is available
a separate emergency power source with a built-in battery can be used. Both products are
described in the product catalogue.
A total of nine ECII™ Flex may be connected using the same subscription. Check with the local
telephone line operator how many devices they support on the line. Ordinary telephones, fax
machines, modems or other types of alarm transmitters must not be connected to the same
telephone line because of the risk of disturbing the ECII™ Flex.
Programming and testing
On the back of the ECII™ Flex, there is a keypad used for programming call numbers, function
selection, and testing. All such settings are configured during the installation procedure and,
normally, no subsequent changes are required. It is also possible to remotely program the lift
phone using a standard phone or Windows-based software and a modem. Contact your local
distributor for more information.
The ECII™ Flex is capable of calling 6 alarm receivers or standard telephones with tone se-
lection.
The ECII™ Flex can be programmed to send a test alarm/routine call to a specific test
alarm/routine call receiver at intervals of 1 – 30 days. This alarm tests the lift phone electron-
ics and the telephone line itself. There is one primary and one secondary test receiver availa-
ble.
The ECII™ Flex will answer an incoming call automatically after one ring signal. In this case,
tones are heard in the receiver when the call is connected.
If an emergency power supply is connected, the ECII™ Flex can automatically send an alarm
if the battery voltage is low and needs to be replaced. A special telephone number for the bat-
tery alarm can be programmed.
See section Programming for detailed programming instructions.
Remote programming and monitoring
Version 3 of the ECII™ Flex has improved remote programming and remote monitoring.
4.4.1 Trygga Hissen
Trygga Hissen is a remote monitoring service provided by FältCom. The ECII™ Flex and the
GSM Gateway together with FältComs own device management server offers monitor service
in terms of availability and alarm reception. Contact FältCom for more information.
4.4.2 Remote Programming SW
The Flex Programmer SW is available for remote programming of the ECII™ Flex settings. The
Flex Programmer can be used locally using the 122246 Flex Programming Cable connected to
a computer USB. Or remotely using a standard modem (recommended 102181 Modem availa-
ble from FältCom).
In remote programming the Flex Programmer SW can be set to use either modem or DTMF
communication. If the connection to the ECII™ Flex is PSTN (land line) the recommenced set-
ting is modem, this setting will allow faster connection and will enable file download, e.g.
speech files, to the unit. If the ECII™ Flex is connected on a GSM Gateway the recommended
setting is DMTF. This setting has a lower data rate and will not allow file download but has a
more stable connection. For more information please view the Flex Programmer manual.
162187 Manual FältCom ECII™ Flex Page 8 of 40

4.4.3 Remote Programming mobile
The ECII™ Flex can be programmed by using an app provided by FältCom free of charge for
Android or iPhone.
For Android, go to Google Play shop and search for “Flex Android”, download and install.
For iPhone, start the browser and enter the address: www.faltcom.se/flexconfig/index.html
Follow the steps in the app and view the help section for more information.
The app is write only, this means that the user can write and change the settings but not read
and view the current settings in the ECII™ Flex. This is due to restrictions in Android and iOS
not allowing DTMF reception in the application.
4.4.4 Alarm log
The ECII™ Flex will save the ten most recent emergency alarm calls in an alarm log. To re-
trieve and read the log use the Flex Programmer SW. The Flex Programmer will translate the
data from the ECII™ Flex to time and date of the alarm. This means that if the ECII™ Flex is
powered off the alarm time in the log will be incorrect.
5 Installation instructions
Only suitably qualified personnel may install the ECII™ Flex. Expertise, technical skill and cor-
rect equipment are required to ensure safe and efficient installation.
Mind your own safety when installing ECII™ Flex. You must never work in an open
lift shaft without a safety harness. Be extremely careful and break current if you work
close to a voltage of 230-400V, e.g. in the lift motor room. Never disconnect a cable
before you have made sure that it is not live.
Start by selecting a suitable place for the ECII™ Flex. Usually you can find an easily accessible
and yet well protected place behind the lift panel. Avoid installing ECII™ Flex in a corner or
behind anything that may reflect the sound. Such installation might lead to acoustic feedback
instability between the loudspeaker and the microphone. You must be able to access the exist-
ing suspension cable and the alarm button in the lift. Also keep in mind that you must be able
to access the back of the lift phone in order to connect cables and program functions. Normally
this is easier to do on the inside of the lift, before the lift phone is screw-mounted.
Make sure that you will avoid sawing or drilling through existing cabling when you make
any holes!
Frame mounting
1. Mark and pre-drill the holes for the lift phone frame according to the enclosed drill tem-
plate. Drill the holes for the cables to the alarm button and telephone connection ac-
cording to the drill template.
162187 Manual FältCom ECII™ Flex Page 9 of 40

2. Fasten the frame first and then the lift phone with the enclosed screws.
Note! Make sure the cables have been connected and
the lift phone has been programmed.
Mounting behind the car operating
panel
This alternative is only possible if there is already a prepared
space for a lift phone behind the button & display plate. The
ECII™ Flex version “COP” is specially designed for this type of
mounting.
Since the design of the panel may vary, we are not able to give
exact mounting instructions here.
Keep in mind that the microphone hole must be aligned
with a hole in the panel plate. It might become necessary
to drill a new hole.
For the best sound quality the gasket on the ECII™ Flex micro-
phone and speaker should press firmly to the panel plate.
Connection to alarm button
1. Route a two-wire cable (max 10 m) from the lift’s alarm
button and connect the wires to the ECII™ Flex termi-
nal block at ”ALARM1” or “ALARM2”.
2. Fasten the cable with cable ties or cable clips on the
outside of the lift.
Note that the alarm button in the lift car is normally double-breaking, i.e. made for two separate
connections, one of them usually connected to an alarm bell and the other one used for the
ECII™ Flex. The connections must have 1500V isolation. If they are not, or if the existing alarm
button only has one connection, the button must be replaced with another type or use a relay
to isolate the connectors.
Please note that the ECII™ Flex has a special version called “ALBU”, with an integrated alarm
button which can be used if there is no suitable alarm button available in the lift. That version
has a double breaking alarm button where one part (NC) is used for the ECII™ Flex and the
other part (NO) can be used for the alarm bell.
5.3.1 Alarm button function
Note that the alarm button may have a closing or breaking function. Breaking function is to be
preferred because the alarm loop will be monitored. By default the ECII™ Flex will auto-detect
the function of the alarm button 1 (from SW3.2.3), but the can be overridden by programming
a setting. See section Programming for more information.
5.3.2 Separate alarm button(s)
If there is no alarm button in the lift car, a separate button must be installed. Note that in order
to avoid misunderstandings, there should never be two alarm buttons in a lift car. It is possible
to connect extra alarm buttons to the unit, for instance on top of the lift car where a repair man
can be trapped.
5.3.3 Broken button detection
If the alarm button is continuously closed or open the ECII™ Flex will allow 15 emergency
alarms. The ECII™ Flex will then send a technical alarm (alarm code 5) and restrict the emer-
gency alarms to once every 8 minutes. This function is default activated but can be deactivated,
please see the Programming section for more information.
162187 Manual FältCom ECII™ Flex Page 10 of 40