Famag IM-5S User manual

Famag User Manual
Professional Spiral Dough Mixers
Models IM-5/8/10

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Table of Contents
1: Features & Warnings Pg. 3
2: Connections & Installations Pg. 3
3: Operating Instructions Pg. 4
4: Mixing & Kneading Pg.
: Cleaning Pg.
6: Maintenance Pg. 6
7: Specifications Pg. 7
8: Parts Diagram Pg. 8
9: Parts List Pg. 9
10: Troubleshooting Pg. 10
11: Warranty Pg. 14
12: Service Pg. 14
13: Declaration of Conformity Pg. 1
1.0 Construction Features
The spiral mixer is a device suitable to mix and knead flour ingredients to prepare various foods (bread, cookies, pizza,
etc.). The supporting structure is made of carbon steel sheet and powder coated. The mixer includes a bowl and spiral
dough hook made in compliance with sanitary regulations and of 18/10 stainless steel AISI 304.
The mixer includes start, stop, forward and backward functions. Further, the electrical system is made in compliance
with the current safety regulations, and includes suitable fixed and movable guards to prevent user contact.
Warnings
-Read this instruction manual in its entirety before powering up the machine.
-Use of this appliance requires supervision by an adult person capable of maneuvering the
equipment, or seek assistance to team-lift.
-Work only with all provided protections and keep hands away from moving parts.
-Do not remove or change the safety and protection devices of the machine.
-Do not use the machine for uses other than those described by the manufacturer.
-Before cleaning, stop the machine and disconnect the power plug from its source.
-Do not allow unauthorized personnel to power up or repair the machine.
-Do not leave the machine unattended while in use.
-Always keep all body parts and loose or dangling clothing away from moving parts.
-The power supply must be provided with a circuit breaker upstream of the main switch and
supplied with suitable grounding installation.
-Any tampering by the user releases the manufacturer from all responsibility and makes the
user himself/herself solely responsible for any mishap.
2.0 Connections and Installation
Premises for the installation
WA NING! Following international regulations, a manual or automatic switch must be provided on the device to which you
can directly connect the wires of the power cable to disconnect the equipment from the network.
The main switch must be near the device and must be easily accessible.
Observe all accident prevention regulations during installation.
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Installation
This mixer was designed to work with ingredients intended to prepare food; use of the equipment is only for its
specific purpose as described in this manual.
Unwrap the equipment from the transportation packaging.
It's necessary to use sufficient liquid in the mixture to not overload the motor of the appliance due to excessively thick
dough.
The manufacturer accepts no responsibility for any damage caused by improper use of the appliance by untrained
personnel or failure to comply with the instructions in this manual.
Electric Connection
Supplied voltage must match the requirements stated on the device specification plate.
The connection of the device must be carried out by authorized and qualified personnel.
Electrical supply must comply with local electrical codes.
Do not touch any parts under voltage.
Do not use the mixer if the power cable is defective.
Faulty cables or plugs must be replaced immediately by authorized personnel.
Do not let the power cable contact with liquids, sharp edges, or other hazards.
Do not pull the plug by the cable, and do not handle it with wet hands.
The manufacturer requires that the electrical line of machine power is provided with (upstream of the machine itself)
protection through the residual-current device, coordinated with the general grounding system per local and national
regulations in force.
For installation, refer to the electrical regulations of the United States or other country of installation.
3.0 Operating Instructions
Clear and clean: Remove all foreign objects from inside the bowl and clean the inside of the bowl, the dough hook
and the breaker bar for initial use.
Power: Confirm that your power outlet is live, and plug the machine into power.
Bowl locking (for the IM- /8/10 with tilting head and removable bowl): To lock the bowl onto the base, grip the locking plate
by its rubber edge and turn it counter-clockwise until it locks. Turn clockwise to unlock.
Locking the head: To lock the mixer’s head down, push the head all the way down so there's zero gap between the head of
the mixer and the body, and firmly tighten the head set-screws on both sides of the head. If only one screw is tight and the
other is loose, the mixer may make a clanking noise. To change the locked rotational position of each set screw (optional),
first set the screw, pull outward on its lever portion, turn to the desired position, and release.
Start/Stop Switches: There are two buttons on your Famag mixer for controlling the direction of both the dough hook and
bowl. The left arrow button moves the spiral hook in a downward motion, and the right arrow button moves the hook in an
upward motion. The left arrow button can be referred to as the “forward” direction while the right arrow button can be
referred to as the “reverse” direction. (Note: Earlier uni-directional models have only one start button and one stop button.)
Some users incorporate ingredients with the spiral hook turning in an upward motion, to reduce the amount of oxygen
incorporated into the ingredients, and then switch to a downward motion to knead the dough. Others users prefer to mix with
the hook turning in a downward motion from start to finish.
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To start the mixer, be sure the head set-screws are tightened and the bowl guard is lowered, then press either arrow-button
to start the mixer. To stop, press the red button.
Speed Control: The rotary switch located beside the start/stop switches controls speed.
4.0 Mixing and Kneading Suggestions
First, make sure there are only food ingredients in the bowl and no foreign objects that could cause damage to the
machine.
Mixing high hydration dough in all models: In the initial stage of mixing, bring your dough to about 60% hydration and
then let the dough develop enough that it pulls away from the sides of the bowl, cleans the bottom of the bowl, and creates a
donut shape around the dough hook and breaker bar. This typically takes 4-6 minutes on a medium-low speed. Then slowly
pour the remaining water in as the dough is kneading.
Speeds and kneading time for all models: Kneading on a low speed (speeds 2-4) for 4 to 6 minutes is a good place to
start for many recipes, then increase to a higher speed to finish the gluten development (speeds 6-8). Experiment from there
to find what works best for your recipe. The beauty of the variable speed is that it gives you a wide range of options for a
variety of doughs.
Dough temperature for all models: Depending on your kneading time and speed, you might find the dough gets
a little warmer than you'd like. To develop cooler dough, use chilled water and/or flour. If using fresh-ground flour,
let it cool to room temperature, or chill it, before use.
Note: If the bowl guard is lifted during the working cycle, rotation of the appliance immediately stops. To restart, lower
the guard and press the start button again.
At the end of the working cycle, disconnect from power and clean the equipment, including the bottom end of the bowl
sensor on tilting-head models. The sensor is mounted in the underside of the mixer’s head, above the bowl’s rim at
the back of the bowl. Flour or dough on the bottom of the bowl sensor or on the rim of the bowl will stop the mixer from
running.
Avoid storing any non-food items in the mixer’s bowl, as they may damage the machine when started.
5.0 Cleaning the machine
Before the first use, wipe down the bowl, hook and exterior of the machine with a damp cloth.
Warning! Do not wash the appliance externally with direct water jets, to prevent any penetration of the electrical
system, which could cause damage and compromise function.
Clean the appliance immediately after mixing dough to prevent mixing residues from becoming solid and difficult to
remove, as well as possibly causing rusting. Note that no stainless steel is rust-proof, only resistant to rust, so
reasonable care must be taken including not allowing food (particularly food including salt) to remain in contact after use.
Do not use cleaners or brushes that are abrasive, or steel sponges, to clean as the friction on stainless steel may cause
deposition of ferrous particles which could oxidize and cause rust spots.
Removable bowls are dishwasher safe.
Particular care should be taken to keep both the rim of the bowl and the bottom end of the bowl sensor clean on tilting-
head models (the bowl sensor is found under the head of the mixer), both after and during machine use. Flour or dough
in either of these areas can stop the sensor from “seeing” the bowl, causing the mixer to stop running (or later, not start)
until the areas are cleaned.

6.0 Maintenance
Your Famag spiral mixer is a serious kitchen machine that will produce exceptional dough in large quantities for years—and
likely for decades—with proper care. As with any such equipment, parts of your mixer need periodic inspection and
maintenance, and wear parts will eventually require replacement.
Some details are provided in this document, but it is essential to note that this document is only one part of your user
manual. The other part consists of instructional videos and other resources available only in the PHG Famag Use Video
Library on the Pleasant Hill Grain website. Those website resources are CRUCIAL for proper maintenance of your
investment. Following the directions in this part of the manual and in the videos will ensure that the user-maintenance
requirement of your Famag warranty is met.
The two most important aspects of your mixer that require regular inspection (and adjustment as needed) are the drive belts
in the base of the mixer, and the drive chain in the head of the mixer. The drive belts must be kept in proper tension. The
drive chain must be kept lubricated, and the dough hook sprocket must be adjusted to take up slack caused by natural
elongation of the chain, due to wear.
In addition to scheduled inspections, the drive belts and chain must be inspected immediately if the bowl or dough hook stop
turning or turn slower than usual, or at erratic speeds, or if unusual sounds come from the head of the machine. New sounds
that develop gradually might escape notice, but any kind of rattling, knocking, clattering or slapping sounds coming from the
head of the machine would mean a loose chain and require immediate inspection and adjustment.
Videos in the PHG Famag Use Video Library provide detailed, step-by-step instructions for each part of your machine,
including important techniques, tool recommendations, and key specifications for belt tensioning and chain replacement. We
recommend viewing all of the videos in the Library in your first week of Famag ownership. They’re packed with information
that will maximize your Famag experience and keep your mixer humming along in peak form for many years!
These service intervals apply to Famag mixers used domestically or commercially, respectively:
Belt and Chain Inspection Intervals for Home Users
First inspection at 6 months
Continuing inspections every 6-12 months depending on usage
Note: “Home Use” infers typical domestic usage. For higher-volume usage performed
in a home kitchen, you must follow the intervals for “Commercial Users”, below.
Belt and Chain Inspection Intervals for Commercial Users
First inspection at 4 days
Continuing inspections at least every 4 months
Following are three different ways to access the Famag Use Video Library:
1: Enter the web address into your web browser: 4phg.com/famag-mixer-video-library
2. O go to the footer of most any page on the PHG website, and under “Help & Info”, Click “Resources”, then scroll
down to the “Product-Use Libraries” section, and click “Videos for Famag IM- /8/10 Mixers”.
3. O scan this QR code:
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7.0 Specifications
FAMAG MIXE SPECS
Spiral Mixer
Dimensions
(inches)
Weight
Bowl
Capacity
Motor Speeds1Head
Grilletta
IM-5
19 x 10 x 15 66 lbs. 8.4 qts.
V: 110
W: 3 0
PH: 1
Variable Tilting or Fixed
IM-8 21 x 11 x17 77 lbs. 11. qts.
V: 110
W: 400
PH: 1
Variable Tilting or Fixed
IM-10 21 x 12 x17 81. lbs. 13.7 qts.
V: 110
W: 400
PH: 1
Variable Tilting or Fixed
Note: IM-5/8/10 have a 1 year commercial or 3 year home warranty.
Larger models have a 1 year commercial or home warranty.
1. The bowl and dough hook rotate at a ratio of 1:10 on regular speed models, and at a ration of 1:12-13 on
high hydration (HH) models. For a breakdown of the RPM of the bowl and hook at each speed, visit:
4phg.com/famag-mixer-rpm.
FAMAG DOUGH CAPACITIES AT
60% HYD ATION
Flour1Water Total Weight2
IM-5 6.8 lbs. / 3.1 kg 2 Q / 1.9 L 11 lbs. / kg
IM-8 11 lbs. / kg 3.2 Q / 3 L 17.6 lbs. / 8 kg
IM-10 13.8 lbs. / 6.3 kg 4 Q / 3.8 L 22 lbs. / 10 kg
Notes:
1. The flour used for these capacity tests was 00 durum wheat flour.
2. Heavier doughs can be mixed when the hydration level is higher than the
60% hydration formulas listed above.
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8.0 Parts Diagram
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9.0 Parts List
ef Part
1 Frame
2 Main Switch (Reversing) Outer Assembly
3 Bowl Bumper Disk
4 Speed Controller
Control Board
6 8x2 mm Flanged Socket Head Undercarriage Bolt
7 Speed Control Knob Assembly
8 Top Drive Shaft Bearing Support
9 6mm Flanged Nut
10 Drive Sprocket
11 8x8mm Set Screw for Drive Sprocket
12 3/8” Chain
13 Mixer Head Cover
14 4.2mm Self-Drilling Screw
1 8x20mm Set Screw for Dough Hook Sprocket
16 Dough Hook Sprocket
17 11x1 x3 mm Bearing
18 Dough Hook Support
19 8x16mm Stainless Washer
20 8x24mm Stainless Bolt
21 Shim for Bowl Feet
22 8x1 mm Bolt
23 Spiral Dough Hook
24 Bowl Guard
2 8x16mm Stainless Allen Screw
26 Variable Speed Control Board Harness
27 Breaker Bar
28 Bowl w/4 Feet
29 Bowl Spindle
30 Plate Stop Screw w/Sleeve
31 Recessed Socket Head Screw (6x10mm or 8x12mm)
32 14x20x47 Bearing
33 Bowl Drive Assembly Support
34 8mm Set Screw for Large Pulley
3 Pulley, Large
36 Drive Belt, Bowl
37 Drive Shaft
38 Bottom Drive Shaft Bearing Support
39 6mm Set Screw for Small Pulley
40 Pulley, Small
41 Drive Belt, Motor
42 Rear Cover
43 8mm Flanged Nut
44 Rubber Foot w/Screw
4 Single Phase Plug
46 Three Phase Plug
47 Single Phase Motor
48 Three Phase Motor
49 Bowl Guard Switch
0 Bowl Guard Grommet
1 Bowl Locking Plate, Bottom
2 Bowl Locking Plate, Top
3 Main Switch Inner Assembly
4 Bowl Sensor
Bowl Guard Rest
6 Screw for Bowl Guard Rest
7 Head Lift Assist Cylinder
8 Screw for Bowl Bumper Disk
9 Gap Guard
60 Head Lever, Set of 2
61 Bowl Foot
62 Cord Storage Bracket w/Screws
63 1 Amp Fuse
64 Sub Shaft with Pulley End
6 8x16mm Galvanized Washer
66 8x16mm Bolt
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10.0 Troubleshooting
IMPO TANT: Some parts of this section refer to resources in the online Famag Use Video Library at
www.pleasanthillgrain.com. Those resources are an essential part of the Famag User Manual and are necessary for complete
troubleshooting and maintenance. Following are three different options to access the Famag Use Video Library:
1: Enter the web address into your web browser: 4phg.com/famag-mixer-video-library
2. O go to the footer of most any page on the PHG website, and under “Help & Info”, Click “Resources”, then scroll
down to the “Product-Use Libraries” section, and click “Videos for Famag IM- /8/10 Mixers”.
3. O scan this QR code:
T OUBLESHOOTING GUIDE
WA NING: If any inspection or work inside the mixer needs to be done, the mixer must first be disconnected from
power. (Note that some internal diagnostic work for some potential issues must be done with power connected, and
all such work must be done only by an individual competent to do such work while avoiding contact with electric
power and moving parts.)
10.1 PROB EM: Rattling, knocking, or other irregular noises coming from mi er head:
◦(10.1.1) Drive chain in head of mixer may be too tight, or loose due to wear or sprocket mount slippage
▪Inspect chain and adjust to relieve tension or remove excess side-play. Either can create unusual noises.
▪See video #08 in the PHG Famag Use Video Library.
▪Famag mixers run exceptionally quiet overall, so it’s normal to hear the chain running and other sounds that
would be drowned out by loud motor or gear noise in other mixers.
10.2 PROB EM: Ringing or tinging noises coming from bowl area:
◦(10.2.1) Bowl Guard (over the top of the bowl) may be touching the bowl either constantly or intermittently
▪Replace the Bowl Guard Rest with SKU# GF8RT, the Nylon #2 Bowl Guard Disks (Pair). This retrofit will raise
the guard’s position off the bowl.
◦(10.2.2) Bowl may be touching a Bowl Side Gap Guard either constantly or intermittently
Bowl Side Gap Guards are vertically-mounted stainless steel strips designed to block hands from being caught
between the bowl and the mi er’s frame. If one has been bent out of shape, the turning bowl may contact it and
make noise. To correct, bend the Gap Guard back into correct position, or replace it.
10.3 PROB EM: Mi er is plugged in but motor doesn’t run when start switch is pushed.
◦(10.3.1) Bowl Sensor (For mixers with tilting heads): The bowl sensor is located just above the rim of the bowl
(when the mixer head is lowered).
NOTE: When a mi er doesn’t run, the problem is less often a defective part, and more often a need for
readjustment, or cleaning of the bowl sensor or bowl rim. Concluding prematurely that a part is defective can
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cause unnecessary e pense, effort and delay, so be sure to read through all of the potential causes, below,
before taking action.
▪A: The bottom end of the sensor and the bowl rim must both be clean, not coated with flour or dough. The
sensor must be positioned no more than 1/8” above the rim of the bowl. It also must be positioned directly
above the rim of the bowl (view this from the side, not the front). Adjust as necessary and retighten firmly,
being careful not to strip the fine threads of the sensor barrel.
▪B: The bowl sensor must be functioning properly internally. Function of the bowl sensor can be tested by
holding (or wrapping) a piece of aluminum foil against the bottom of the sensor and attempting to start the
mixer. Do not use hard metal objects for this testing, as injury or machine damage could occur.
•If the aluminum foil allows the mixer to run, this means the sensor is good and you can skip to point
10.3.2, below. But if the mixer still does not run, that would not necessarily mean that the sensor is
bad; the cause of non-running may be something else. The following directions, about the sensor light,
are for qualified personnel only, because they require the machine to be powered with the top cover
removed. (An individual is qualified if they are competent to avoid contact with dangerous moving parts
and electrical components.) There is a small LED indicator light embedded below the dark plastic top of
the sensor. (When it is not lit, the LED cannot be seen.) With the top panel removed and with tin foil
against the bottom of the sensor, if the sensor light is lit, this indicates that the sensor detects the
metal, and, in most cases, also indicates that the sensor is also completing its part of the safety circuit
and is not the cause of the mixer not running.
With the machine connected to power and foil against the bottom of the sensor, if the sensor light i s
not lit, then either the sensor or the main control board is defective. Determination of which one is
defective begins with replacement of the bowl sensor, because it is more often at fault and is quicker to
replace. For convenient testing, a new bowl sensor can be wired into its junction block and machine
function tried again without mechanically mounting the new sensor into position above the bowl: Just
wrap foil around the end of the new sensor and if the old sensor was bad, the mixer will run because
the sensor doesn’t “know” where it is—it only knows whether there is metal in its detection zone.
Before normal operation of the mixer, the new sensor must be mounted in its proper position above the
rim of the bowl. If your mixer does not run with a new bowl sensor, the control board may be defective
and require replacement.
▪C: For more information about troubleshooting the bowl sensor, see video #06 in the online Famag Use
Video Library.
•(10.3.2) Bowl Guard Safety Switch
▪A: The bowl guard must be in the lowered position, covering the bowl, or the mixer will not run.
▪B: The arm on the microswitch inside the head of the mixer must be adjusted properly so that it is
mechanically actuated (causing that switch to click audibly) when the bowl guard is lowered.
▪C: The microswitch must be functioning correctly electrically, so that it actually completes its circuit when it
clicks.
▪D: For important info about the bowl guard safety switch, see video #03 the online Famag Use Video
Library.
•(10.3.3) Defective Control Board: If power is supplied to the mixer and you have determined that neither the bowl
sensor or the bowl guard safety switch is the cause, the main control board may be defective. Individual
components of the control board are not replaceable; the solution would be replacement of the entire control board.
If a new board is installed and the mixer runs, this confirms that the original board was bad.
•(10.3.4) GFCI Tripping: Some homes are equipped with GFCI power outlets, and a small percentage of Famag
users experience GFCI tripping.
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▪Famag mixers are certified to meet strict European electrical safety standards. GFCIs are in use throughout
Europe as well, but specific construction standards differ in some ways, and incompatibility may exist
between a home’s GFCIs and the Famag mixer’s VFD (Variable Frequency Drive) circuitry. Experience has
shown that if your GFCIs trip with one Famag mixer, the same thing would happen with any other Famag
mixer, as well.
▪For most users who have the GFCI problem, replacement of their outlet with an Eaton GFCI, model
TWRSGF1 W, has solved the problem. This GFCI outlet is available from various sources online, and a
replacement like this should be done only by a qualified electrician.
▪We’ve heard of only a handful of cases where the Eaton breaker also tripped, and those were resolved by
installing a Siemens QF120A circuit breaker. The Siemens breaker is available online, and is probably the
most sure-fire cure for tripping, so you might just want to go with one of these from the start. The Siemens
breaker is a different type that does not incorporate an outlet, and instead is installed in your home’s main
circuit breaker box, replacing your existing breaker for that circuit. This installation is something that should
only be done by a qualified electrician, and if your old GFCI was the type that was built into an outlet, that
old one would need to be replaced with a standard outlet, so that your GFCI protection for the circuit is
supplied only by the new Siemens breaker.
▪Some users have used a common device called a “Three Prong/Two Prong” adapter, and this reportedly
has stopped GFCI-tripping for them. These adapters plug in between the appliance and the outlet. We
mention this type of device here because on Internet forums or elsewhere you may encounter advice to use
one. We cannot endorse the use of one of these adapter plugs because they eliminate the appliance’s
ground connection.
▪NOTE: For more information on solving GFCI tripping, including photos of the devices mentioned above,
see video #11 in the PHG Famag Use Video Library.
10.4 PROB EM: Bowl turns too slowly or doesn’t turn, with motor running (may be observed with bowl empty or
loaded):
◦(10.4.1) Belts in base of mixer may be loose or burned-through
▪See video #01 in the PHG Famag Use Video Library.
10.5 PROB EM: Dough hook turns too slowly, or doesn’t turn at all, with motor running (may be observed with bowl
empty or loaded):
◦(10.5.1) Belts in base of mixer may be loose or burned-through
▪See video #01 in the PHG Famag Use Video Library.
◦(10.5.2) Chain in head of mixer may be detached
▪See video #07 and video #08 in the PHG Famag Use Video Library.
10.6 PROB EM: Mi er’s head won’t lower all the way down. (Note that slight contact of the head’s vertical locking
pins and their sockets, during lowering, is normal.)
◦(10.6.1) Upper and lower parts of the drive shaft coupler are probably turned slightly out of alignment.
▪Manually turn the dough hook slightly in either direction. This will turn the upper coupler and allow lowering.
◦(10.6.2) Head of mixer may be out of alignment at the hinge, requiring slight loosening of hinge bolts, and
realignment.
▪See video #13 in the PHG Famag Use Video Library.
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10.7 PROB EM: Bowl is rubbing plastic bumper disk. NOTE: Light to moderate contact between bowl and bumper
disk is not a problem, and the bowl will eventually wear a shallow groove in the disk, which is by design in those
cases. If there is strong pressure between bowl and disk, see solutions below.
◦(10.7.1) The bowl mount assembly in the mixer’s base may have loosened, allowing the bowl mounting disks to
move backward toward the mixer. If this has happened, the drive belts in the mixer’s base also will be too loose,
and the assembly will need to be tightened before further operation.
▪See video #01 in the PHG Famag Use Video Library.
◦(10.7.2) If the bowl rubs the disk only during parts of each rotation, the bowl may be out of round. This is sometimes
caused by dropping. Measure the bowl’s top diameter across various points. Perfect roundness is not required, but
roundness can be restored by squeezing across the bowl’s rim with a strong bar clamp.
10.8 PROB EM: Mi er shakes when running.
◦(10.8.1) Mixer may be sitting on uneven surface such as tiles
▪A: Move mixer to a flat surface.
▪B: Place a customer-provided shim between the surface and one foot.
▪C: If you want to operate the mixer in exactly the same spot and the surface there isn’t flat, some number of
feet can be custom-shimmed downward with common flat washers. Get help to put the mixer on its top (remove
the bowl first to lighten the mixer, and put down a towel to prevent scratching). Remove the nut from any foot
you want to shim downward, place the necessary number of /16” flat washers between foot and mixer base
(not directly under the nut) and replace the nut. (Note that shimming unevenly in this way to accommodate a
particular uneven surface will result in the mixer rocking if it is subsequently operated on a flat surface.)
10.9 PROB EM: When lifted, the mi er’s head drops on its own rather than staying in the raised position.
◦(10.9.1) The lift assist cylinder is worn out and needs to be replaced.
▪A: Remove motor to replace cylinder.
10.10 PROB EM: The e ternal part of the start/stop switch is broken.
•A: The outer part of this switch is available separately from the inner switch assembly. You will need to specify
whether your mixer has three buttons (forward, on/off, and reverse) or only two buttons (on and off).
•B: See video #14 in the PHG Famag Use Video Library.
10.11 PROB EM: The rubber ring around the bowl locking disk is not staying on around part of the ring and/or is
separated where its ends were originally joined
◦(10.11.1) The rubber ring has a “U” cross section, with adhesive inside. To reposition the ring onto the steel disk,
heat the rubber with a heat gun (like a hair dryer, but hotter), then reposition the rubber ring and clamp it in place
during cooling. ¼” office-supply binder clips are ideal for clamping. To rejoin separated ends, clean the ends with
acetone or similar cleaner, heat the rubber ring 6” away from the ends in both direction with a heat gun, and pull the
ends toward each to eliminate the gap. Then apply super glue and clamp the ends together with binder clips. Allow
24 hours for super glue to achieve full strength. The rubber ring has excellent “memory” that is reset by heating to a
highly pliable temperature, so it will stay where you put it after clamping and cooling.
10.12 PROB EM: The bowl locking ring won’t lock onto the bowl’s feet.
◦(10.12.1) Shims in an assortment of thicknesses are available from Pleasant Hill Grain (SKU YC339). The bowl feet
can be unscrewed and shims added, to custom-fit your bowl to your mixer’s locking plate. Don’t use more shims
than necessary, or your bowl will make excessive noise during operation. Adding shims to a bowl is usually
necessary only when replacing a lost or damaged bowl, or adding one or more extra bowls.
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11.0 Warranty
FA.M.A.G. Ltd. guarantees the machines of their own construction for three years for personal (non-commercial) users,
and one year for commercial and institutional users (including any commercial or institutional use conducted within a
home).
The WARRANTY consists of the undertaking by the company to repair or replace for free mechanical parts, during the
limited warranty period, that have manufacturing defects.
Wear-parts are not covered by the warranty; excluded wear parts include, but are not limited to, belts, chains, pulleys
and sprockets. Also excluded is damage caused to any parts by failure to perform proper maintenance of the mixer as
described in the User Manual, consisting of both this document and all resources in the Famag Use Video Library online
at www.pleasanthillgrain.com.
Warranty repairs may be made exclusively by Pleasant Hill Grain, or by another party only by written authorization from Pleasant Hill
Grain. The warranty excludes shipping charges to and from the authorized service center.
Warranty is voided in the event of damage done by any improper service of a machine. The warranty is void in the
event of failures due to the operator's carelessness, negligence or misuse.
At the sole discretion of FA.M.A.G. Ltd. or their authorized service provider, full refund of the purchase price of the
product shall be deemed to be full remedy for any and all warranty claims.
F.A.M.A.G. is not responsible for tampered machines or for accidents caused by improvised use of the mixer. For any
dispute the jurisdiction is in Barcelona P.G. (ME).
12.0 Service
Factory authorized service for Famag mixers is provided in the U.S. by Pleasant Hill Grain.
Before sending any machine for service, please call or email first.
Shipping address:
Pleasant Hill Grain
210 South 1st Street
Hampton, NE 68843-0007
Phone: [phone]
All shipping costs are the responsibility of the machine owner. Please note that provision of sufficient shipping insurance
is also the responsibility of the machine owner, and that carriers will not pay for damages they deem to have occurred
due to lack of proper packaging, including lack of proper void fill that is sufficient in quantity and quality for the size,
weight, and durability of the item.
Packaging for Shipment
Proper packaging requires at least 2” of void fill material on every side of the mixer. Void fill material must be of a type
that will absorb impacts without developing compaction, which renders the fill useless against additional impacts.
Crumpled paper of any type compacts rapidly and is not a sufficient void fill material for a machine as heavy as a
Famag mixer.
When packing a mixer for shipping, special care must be given to protect the speed control knob and the on/off switch
from damage. Use firm void fill sheets that will reliably prevent that side of the mixer from ever contacting the box wall.
Owners are strongly encouraged to retain the Famag mixer carton and all internal void fill materials, in case you need to
ship your mixer for any reason in the future. Fatigued void fill materials must be replaced, not reused.
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13.0 Certificate of Conformity
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FA.MAG. S.r.l.
Via Pioppi, C.da Brugazza, 2
98041 Monforte San Giorgio - Fraz. Marina (ME) ITALY P.I. 02618120832
LITOFAST - Venetico (ME)
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