Fiberme FCM630A User manual

FIBERME Communications LLC.
FCM630A Series IP PBX - Busy Camp-on Guide

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Table of Contents
OVERVIEW...................................................................................................................................2
CALL COMPLETION FEATURE CODE..................................................................................3
CALL COMPLETION FOR LOCAL EXTENSIONS...............................................................4
Configuration......................................................................................................................................................... 4
Sample Application............................................................................................................................................... 5
CALL COMPLETION FOR TRUNKS.......................................................................................6
Configuration......................................................................................................................................................... 6
Using SIP Register Trunks..........................................................................................................................6
Using SIP Peer Trunks ................................................................................................................................8
Sample Application.............................................................................................................................................10
Table of Figures
Figure 1: Call Completion Feature Code................................................................................................................ 3
Figure 2: Enable Call Completion for Extensions.................................................................................................. 4
Figure 3: Enable Call Completion for SIP Register Trunk.................................................................................... 6
Figure 4: Create SIP Register Trunk....................................................................................................................... 7
Figure 5: SIP Register Trunk Status ....................................................................................................................... 7
Figure 6: Create SIP Peer Trunk............................................................................................................................. 8
Figure 7: Edit SIP Peer Trunk.................................................................................................................................. 9
Figure 8: SIP Peer Trunk –Advanced Settings..................................................................................................... 9
Figure 9: SIP Peer Trunk Status............................................................................................................................10

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OVERVIEW
Busy Camp-on/Call Completion is a feature where the PBX will camp on a called party and inform the caller as
soon as the called party becomes available given the previous attempted call cannot be successfully
established.
When trying to reach an extension which is already busy, the caller could request the FCM630A to camp on
the called party by dialing the call completion request code. Then the FCM630A will give a call to the caller as
soon as the called party becomes available. By answering the call from FCM630A, a call from the caller to the
called party will be initiated automatically by the FCM630A to complete the call.
The call completion can be configured for individual extensions as well as SIP register/peer trunks.
• When call completion is configured for individual extensions, the specific extension will get notified to
complete the call when the called extension is available.
• When call completion is configured for SIP register/peer trunks, any extension in one FCM630A will get
notified to complete the call when the called extension in the peer FCM630A is available if the extension
has call completion configured too.
This document describes how to configure call completion for the above two applications.

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CALL COMPLETION FEATURE CODE
The feature code for call completion request can be modified on web GUI →Call Features →Feature Codes
page. The default setting is *11 for “Call Completion Request” and *12 for “Call Completion Cancel”.
Figure 1: Call Completion Feature Code

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CALL COMPLETION FOR LOCAL EXTENSIONS
Configuration
1. OnFCM630Aweb GUI →Extensions/Trunk →Extensions page, create or edit an extension (e.g., 2000)
to bring up the dialog in below figure.
2. Click on “Features” tab and make sure the following are configured:
• “Enable CC”: selected
• “CC Mode”: set to “Normal”
Figure 2: Enable Call Completion for Extensions
3. Configure the above steps to another extension 2001 if extension 2001 is the party that will be on the call
with extension 2000.

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Sample Application
Assuming “user A” is using FCM630A extension 2000, and user B is using FCM630A extension 2001. Both
extensions have “Enable CC” selected and “CC Mode” set to “Normal” as mentioned above.
1. Extension 2000 calls extension 2001.
2. The call fails to be established due to the following possible reasons:
a) Extension 2001 is busy, e.g., talking on the phone.
b) Extension 2001 rejects the call or the call goes to timeout.
3. At this time, extension 2000 dials “Call Completion Request” code (*11 by default) to activate camp on
feature. Please note “Enable CC” option must be selected and “CC Mode” must be set to “Normal” for both
extensions 2000 and 2001. Otherwise the user is not allowed to dial the call completion request code.
4. Once extension 2001 becomes available, FCM630A will call extension 2000. Extension 2000 has to
answer the call. The following conditions for extension 2001 are considered as available:
a) If extension 2001 was busy when 2000 called 2001, 1001 is considered as available after the previously
active call hangs up.
b) If extension 2001 rejected the call or the call went to timeout when 2000 called 2001, 2001 is considered
as available after a new call is completed. This means extension 2001 has to initiate a new call or answer
another incoming call and the newcall hangs up. Otherwise, the FCM630A will not know whether extension
2001 is available or not.
5. Acall will be initiated to extension 2001 to establish call between 2000 and 2001.

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CALL COMPLETION FOR TRUNKS
Configuration
Call completion for trunks is applicable to SIP register trunks and SIP peer trunks. Two FCM630As must be
first configured with SIP trunks to each other. For the sake of the following illustration, we name the two
FCM630As involved in this example FCM1 with IP address 192.168.6.133 and FCM2 with IP address
192.168.5.143 respectively.
Using SIP Register Trunks
1. On FCM1, create extension 2000. This extension is for FCM2 to register SIP trunk to FCM1.
2. On FCM1 extension 2000, go to “Features” tab and make sure the following are configured:
• “Enable CC”: selected
• “CC Mode”: set to “For Trunk”
Figure 3: Enable Call Completion for SIP Register Trunk
3. Make the same configuration for extension 5000 on FCM2. This extension is for FCM1 to register SIP trunk
on FCM2.
4. On FCM1, create a SIP register trunk and register to the extension 5000 on FCM2. This can be done by
clicking on web GUI →Extension/Trunk →VoIP Trunks. The following figure
shows the configuration for new SIP trunk on FCM1.

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Figure 4: Create SIP Register Trunk
• Type: Select “Register SIP Trunk”.
• Host Name: Enter the IP address of the FCM to register to.
• Username: The extension number on the FCM to register to.
• AuthID: Same as Username.
• Password: The password of the extension number on the FCM to register to.
5. Similar to step 4, on FCM2, create a SIP register trunk and register to the extension 6000 on FCM1.
6. Check the registration status of the trunks on web GUI→System Status →Dashboard. If configured
successfully, the status for the trunk should show as “Registered”.
Figure 5: SIP Register Trunk Status

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7. Configure inbound and outbound rules on two FCMs to make sure the extensions on FCM1 can reach the
extensions on FCM2 through the SIP register trunk and vice versa.
8. For the extensions on both FCM630A that you would like to use call completion, go to the FCM630A web
GUI→Extension / Trunk →Extensions page, create or edit extension with the following configured in
“Features” tab:
• “Enable CC”: selected
• “CC Mode”: set to “Normal”
Now, Call Completion feature for trunks is ready to be used when making calls between the 2 FCM6X30A
extensions.
Using SIP Peer Trunks
1. On FCM1, create a SIP peer trunk with FCM2. This can be done by clicking on web
GUI →Extension/Trunk →VoIP Trunks. The following figure shows the configuration for new SIP trunk
on FCM1.
Figure 6: Create SIP Peer Trunk
• Type: Select “Register SIP Trunk”.
• Host Name: Enter the IP address of the FCM to register to.
1.1. After saving, press edit button as shown in figure below:

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Figure 7: Edit SIP Peer Trunk
1.2. Access “Advanced Settings” tab and set following options:
• “Enable Heartbeat Detection”: selected. This setting is optional, if activated it will help to check the
status of the trunk.
• “Enable CC”: selected.
Figure 8: SIP Peer Trunk –Advanced Settings