Panasonic KX-TDE200NZ User manual

Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDE100/KX-TDE200: PMMPR Software File Version 1.0000 or later
KX-TDE100
Model KX-TDE200
Pure IP-PBX
User Manual

2 User Manual
Feature Highlights
Consult your dealer Consult your dealer
Consult your dealer 1.8.12 Using Your PS in Parallel with a Wired
Telephone (Wireless XDP Parallel Mode) (Page
139)
1.1 Before Operating the Telephones (Page 16) 1.6.2 Using Voice Messaging (Built-in
Simplified Voice Message [SVM]) (Page 104)
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labelling and/or Bluetooth
wireless headsets, and SIP Extensions (SIP
Hardphone/SIP Softphone).
IP Communication
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
IP Softphone
You can install a software-based telephone
(Panasonic IP Softphone) on your computer to
make and receive calls using Internet Protocol
(IP) and access PBX features without a wired
IP Proprietary Telephone.
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
Built-in Simplified Voice Message

User Manual 3
Consult your dealer Consult your dealer
1.9 Utilising the Call Centre (Page 141)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
ACD Report Server
(KX-NCV200)
<Report Sample: Incoming Calls>
Jack
5
Nick
5
John
7
This application allows you to use your computer
to access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
Computer
(Client)
Computer
(Client)
Computer
(PA Server)
Phone Assistant (PA)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre

4 User Manual
In This Manual,
• The following abbreviations are used:
APT →Analogue Proprietary Telephone
Display PT →Proprietary Telephone with a Display
DPT →Digital Proprietary Telephone
IP-PT →IP Proprietary Telephone
PS →Portable Station
PT →Proprietary Telephone
SIP Extension →Session Initiation Protocol Extension
SLT →Single Line Telephone
• The suffix of each model number is omitted.
• The illustrations of the PBX are based on the KX-TDE200.
• The following icons are used frequently.
Important Notice
Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
• This manual provides basic information on how you can access commonly used PBX functions
with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and
DSS Consoles. For detailed information about each feature or setting, consult your dealer.
• In this manual, several kinds of PTs appear, as follows:
– IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analogue Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports
specific PTs, such as IP-PTs, the available telephone types are clearly indicated.
• This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features
may not be available for SIP Extensions, depending on your telephone type.
• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls,
depending on the network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your PBX, consult your dealer.
• Product specifications are subject to change without notice.
ConditionsHints
!!
!!

User Manual 5
Trademarks
• The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such
marks by Matsushita Electric Industrial Co., Ltd. is under licence.
• All other trademarks identified herein are the property of their respective owners.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
– Making calls
– Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types
displayed at the top left of each operation.
c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialling using
the feature number, are not available. However, it is possible to enable these features at SIP
Extensions if set through system programming.
d. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or
the tone types may vary depending on the type of telephone being used. For example, when you
put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard.
e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to
activate Automatic Callback Busy, will be ignored.
f. The operations for SIP Extensions may differ from the steps in this manual, and may vary
depending on the type of telephone being used.