Fisher & Paykel ACTIVESMART RF730Q Troubleshooting guide

USER/INSTALLATION GUIDE
NZ AU
ACTIVESMART™ REFRIGERATOR
CONTEMPORARY
QUAD DOOR FRIDGE FREEZER ICE & WATER
RF70Q

3
CONTENTS
Safety and warnings 5
Before you begin 9
Using the control panel 10
Using your appliance 11
Cleaning and care 22
Foodcare 32
Moving or storing your appliance 33
ActiveSmart™ sounds 34
Troubleshooting 35
Manufacturer’s warranty 40
Registration
To register your product visit our website: fisherpaykel.com/register

5
WARNING!
Electric Shock Hazard
Failure to follow this advise may result in
death, electric shock, fire or injury to persons.
• Read and follow the safety and warnings
outlined in this user guide before operating
this appliance.
WARNING!
Risk of fire/flammable material
This refrigerator contains flammable refrigerant
isobutane (R600a).
READ AND SAVE THIS GUIDE
Use this appliance only for the intended purpose as described in this user guide.
When using this appliance always exercise basic safety precautions
including the following:
General
zThis product has been designed for use in a normal domestic (residential) environment.
zThis appliance can be used by children aged 8years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.
zChildren aged 3 to 8 years may load and unload this appliance under supervision.
zChildren should be supervised to ensure that they do not play with the appliance.
zCleaning and user maintenance shall not be made by children without supervision.
zDo not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
zDo not damage the refrigerant circuit.
zIn case of damage to the refrigerant circuit, ventilate the area by opening all windows.
Do not operate electrical equipment or any other equipment that may produce arcs,
sparks or flames in the area. Contact your Fisher&Paykel trained and supported
service technician immediately to arrange for the appliance to be repaired.
zIt is hazardous for anyone other than an Authorised Service Person to service this
appliance. In Queensland – the authorized Service Person MUST hold a Gas Work
Authorisation for hydrocarbon refrigerants, to carry out Servicing or repairs which
involve the removal of covers
zOpening the door for long periods can cause a significant increase of the temperature
in the compartments of the appliance.
zThis refrigerating appliance is intended to be used at ambient temperatures ranging
from 16°C to 43°C. The product performance may be compromised when operating
outside of this temperature range.
SAFETY AND WARNINGS

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Electrical
zThis appliance must be installed in accordance with the installation instructions
before use.
zTo allow disconnection of the appliance from the supply after installation, incorporate a
switch in the fixed wiring in accordance with the wiring rules.
zNever unplug your refrigerator by pulling on the power cord. Always grip the plug
firmly and pull straight out from the outlet.
zDo not plug in any other appliance at the same power point as your refrigerator or use
extension cords or double adapters.
zRepair or replace immediately all electric service cords that have become frayed or
otherwise damaged. Do not use a cord that shows cracks or abrasion along its length or
at either the plug or appliance end.
zIf the power supply cord is damaged, it must only be replaced by your Fisher&Paykel
trained and supported service technician because special purpose tools are required.
zWhen moving your appliance away from the wall, be careful not to roll over or damage
the power cord.
zDo not use electrical appliances inside the food storage compartments of the appliance,
unless they are of the type recommended by the manufacturer.
zWhen positioning the appliance, ensure the power cord is not trapped or damaged.
zDo not locate multiple portable socket-outlets or portable power supplies at the rear of
the appliance.
Servicing
zThe LED light cannot be serviced by the user. Contact your Fisher & Paykel trained and
supported service technican.
zYour refrigerator is designed to operate for many years without the need for service
checks. However, if your refrigerator is malfunctioning, have it attended to by your
Fisher&Paykel trained and supported service technician as soon as possible. All
electrical repairs must be carried out by an adequately trained service technician or
qualified electrician.
zIt is hazardous for anyone other than a Fisher&Paykel trained and supported service
technician to service thisappliance.
Cleaning
zMany commercially available cleaning products contain solvents that may attack the
plastic components of your refrigerator and cause them tocrack.
zAvoid using anti-bacterial cleaning products on either the interior or exterior
of the cabinet as they may cause rusting of metal components and cracking of
plastic components.
zPlease refer to the ‘Cleaning and care’ section of this user guide for further information.
Disposal
zExtreme care must be taken when disposing of your old appliance to avoid hazards:
zThe flammable refrigerant gas must be safely removed.
zThe thermal insulation foam in this appliance contains flammable insulation blowing
gases, any exposed foam may be highly flammable and must be carefully treated
during disposal.
zThe doors and panels should be removed and the shelves left in place so that
children may not easily climb inside.
SAFETY AND WARNINGS

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zYour Fisher&Paykel trained and supported service technician will be able
to give advice on environmentally friendly methods of disposing of your old
refrigerator or freezer.
Food Safety
zRegularly clean surfaces that come into contact with food.
zEnsure any raw meat or fish is stored in sealed containers to prevent
cross-contamination.
zImmediately clean any drips or spills on surfaces.
zIf the appliance will be left empty for long periods, switch off, defrost, clean, dry, and
leave the door open to prevent mould developing within the appliance.
zOpening the door for long periods can cause a significant increase of the temperature
in the compartments of the appliance.
Storing food and drinks
zDo not store explosive substances such as aerosol cans with a flammable propellant in
this appliance.
zNever store volatile or flammable materials in your refrigerator as they may explode.
zNever freeze liquids in glass containers. Liquid expands during freezing, which may
cause the container to explode.
zNever freeze carbonated drinks. They may explode.
zDo not consume food if it is too cold. Food removed from the freezer compartment
may be cold enough to cause damage when brought into contact with bare skin, eg
frozen ice cubes.
Power failure — food safety
zDo not refreeze frozen foods that have thawed completely. The food may be dangerous
to eat. Follow the recommendations below if you discover food in your freezer
has thawed:
zIce crystals still visible — food may be refrozen but should be stored for a shorter
period than recommended.
zThawed but refrigerator cold — refreezing generally not recommended. Fruits
and some cooked food can be refrozen but use as soon as possible. Meat, fish,
poultry — use immediately or cook then refreeze. Vegetables — discard as they usually
go limp and soggy.
zThawed and warmer than 5°C — discard all food.
Water filter
zThe water filter cartridge needs to be changed when the replacement indicator icon
illuminates. This will happen every 6 months.
zIf the water filtration system has been allowed to freeze, replace filter cartridge. Failure
to replace the disposable filter at recommended intervals may lead to reduced filter
performance and failure of the filter, causing property damage from water leakage
or flooding.
zWhen installing the product use new tubing supplied with the refrigerator, DO NOT
reuse any existing water connections.
zThe water system is designed to operate between 138–827kPa (20–120psi). DO NOT
install if water pressure exceeds 827kPa (120psi).
zIn cases of excessively reduced filter life — we recommend that you consult a local
SAFETY AND WARNINGS

8
plumber or your water supplier for advice on suitable filtration requirements for the
water supplied to your home.
zFilter replacement is the consumer’s responsibility and will not be covered by the
warranty except in the case of faulty parts or materials within the filter cartridge.
zTo reduce the risk associated with choking:
zDO NOT allow children under 3 years of age to have access to small parts during the
installation of the water filter.
zIf using the automatic icemaker after an extended period of no use, or if the ice has
developed an unpleasant taste of odour, dispose of ice in the storage container.
If the problem persists, replace the water filter cartridge and refer to the flushing
instructions detailed in the guide provided with your filter or your installation guide for
your appliance.
zIf the water tank has not been used for an extended period of time, or has developed
an unpleasant taste or odour, flush the water system. If the problem persists, replace
the water filter cartridge and refer to the flushing instructions detailed in the guide
provided with your filter or your installation guide for your appliance.
zTo avoid serious illness or death, only connect your water filter to safe drinking water.
Ice making
zAvoid contact with the moving parts of the ice maker ejector mechanism, and do not
place your fingers on the automatic ice-making mechanism while the appliance is
inoperation.
SAFETY AND WARNINGS

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BEFORE YOU BEGIN
zEnsure the installer has completed the final checklist in the installation guide.
zRead this guide, taking special note of the safety and warnings section.
zRemove all packaging and dispose of it responsibly. Recycle items that you can.
Refrigerator features
1 Adjustable shelving
2 Humidity control bins - small
3 Humidity control bin - large
4 Door shelves
5 Water filter
Freezer features
1 Ice storage bin with scoop
2 Tray
3 Mid bin
4 Bottom bin - large
5 Variable Temperature Zone
Freezer compartment
5
2
3
1
1
3
4
Fridge compartment
5
4
2

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1Illuminates to indicate that the keys on the control panel are locked. When the
door is closed the display is automatically locked.
Illuminates when the water filter needs replacing.
IIluminates to indicate that Sabbath mode is activated.
Illuminates to indicate key press sounds are deactivated.
2Fridge/Freezer activates control panel when pressed. Allows you to select the fridge
or freezer compartment to adjust the temperature.
zUpper light to indicate the fridge compartment is selected.
zLower light to indicate the freezer compartment is selected.
3Alarm mute deactivates the door alarm for 20minutes.
4Displays the set temperature of the Fridge/Freezer compartments.
To change between Celsius and Fahrenheit on the display:
Press for sixseconds.
5Allows you to adjust the temperature of the selected compartment.
6Displays the set temperature of the Variable Temperature Zone.
To change between Celsius and Fahrenheit on the display:
Press for sixseconds.
7Allows you to select the food mode for the Variable Temperature Zone—FRIDGE, CHILL,
SOFT FREEZE, FREEZER. Lights illuminate to indicate which food mode is selected.
8Allows you to scroll and select features: FAST FREEZE, BOTTLE CHILL, ICE ON/OFF,
ICE BOOST.
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2 3
4
5
8
7
6
USING THE CONTROL PANEL

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How to adjust the temperature — Fridge compartment
Press once.
The fridge compartment light will illuminate.
Press to increase the temperature,
press to decrease the temperature.
1
2
Temperature control
When you turn your refrigerator on for the first time, the cooling system will automatically
cool all compartments to their set temperatures within 2–3 hours.
The internal control panel enables you to change and control the temperature of all
compartments accurately and independently. The internal control panel default setting is to
show the set temperature for the fridge compartment.
For common foodstuffs, the factory default setting provides the optimum setting
for foodcare.
USING YOUR APPLIANCE

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1
Key mute
To activate/deactivate KEY MUTE, press for
fourseconds.
Once KEY MUTE is activated the icon on
the internal control panel illuminates, all key
sounds are silenced.
Door alarms and the BOTTLE CHILL alarm are
still operational.
86.116%150%>70%
Door alarms
If the fridge compartment door is left open, the alarm will beep after 90seconds, if the
freezer compartment door is left open the alarm will beep after 60seconds. If either of the
doors remains open, subsequent beeps will sound every 30 seconds for fiveminutes and
the internal light(s) will turn off.
Alarm mute
To activate/deactivate ALARM MUTE, press
once. The light above the button
will illuminate to indicate the refrigerator
is muted.
ALARM MUTE will automatically deactivate
after 20minutes or when the door is closed.
BOTTLE CHILL alarm is still operational.
1
Press twice to adjust the frozen food
compartment temperature.
The freezer compartment light will illuminate.
How to adjust the temperature — Freezer compartment
Press to increase the temperature,
press to decrease the temperature.
1
2
USING YOUR APPLIANCE

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Key lock
KEY LOCK allows you to disable the buttons on the internal control panel. This is useful
when cleaning your refrigerator.
To activate/deactivate KEY LOCK,
press and together for fourseconds.
When KEY LOCK is activated the icon on
the internal control panel will illuminate.
Pressing any of the buttons will sound several
beeps to tell you that they are disabled.
1
Sabbath mode
In SABBATH MODE, alarms, lights and displays are deactivated for 80 hours.
Once in Sabbath mode:
zThe interior light will not turn on when you open the refrigerator.
zThe door alarms will not operate.
zThe display will not illuminate, except the Sabbath mode icon.
zThe internal and external control panels will not operate.
zSabbath mode automatically deactivates after 80 hours.
To activate/deactivate SABBATH MODE,
press , and together for
fourseconds. The icon on the internal
control panel will illuminate when
SABBATH MODE is activated.
1
If you turn off your refrigerator while in SABBATH MODE it will resume automatically once
the refrigerator is switched on again.
USING YOUR APPLIANCE

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Using your water dispenser
Ensure you have followed the steps outlined in your installation guide prior to your first use
of the water dispenser.
1 To dispense water, gently press the dispensing pad with a
glass or container.
2 To stop the flow of water, simply pull your glass or container
away from the dispensing pad.
Pressing hard against the dispensing pad will not increase the
flow or dispense more water.
Dispensing
Your water dispenser is designed for one-handed operation.
1Filter change
indicator
Icon will illuminate when water filter requires changing.
2Bottle Chill
indicator
An alarm will sound and BOTTLE CHILL will flash after the
elapsed time to remind you to remove your beverage.
3Dispenser lock
button and
LED light
Locks/unlocks the water dispenser. The LED above the lock
button will illuminate when dispenser is locked.
Water-dispensing
3
2
1
USING YOUR APPLIANCE

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Dispenser lock
The DISPENSER LOCK is located on the external display and can be activated to prevent
water from being dispensed. Thisisuseful when you are cleaning the external display or
when there are small children around.
To activate/deactivate DISPENSER LOCK, press
for fourseconds.
When activated the light above the button
will illuminate.
When the dispenser pad is pressed, several
beeps will sound to alert the user that water
cannot be dispensed.
1
USING YOUR APPLIANCE
Water filter
The water supplied to your refrigerator is filtered to remove impurities through a filter
located internally between the vegetable bins in the refrigerator.
zThere is a replacement indicator icon on the internal control panel and external
display which will appear when the filter needs replacing. The icon will flash, as a
reminder, when water isdispensed.
zReplacement filter cartridges are available from your Fisher & Paykel dealer, online or
from a Fisher & Paykel service technician. The details of the replacement filter cartridge
are labelled on the cartridge.
Changing the water filter cartridge
Guidance of how to replace your water filter can be found at fisherpaykel.com/water-filter.
To reset the filter indicator:
zPress and together for 4 seconds.
zThe on the control panel will turn off when reset.
We recommend the water filter to be used from the time of installation.
Do not reset indicator before filter is changed or filter monitoring will be inaccurate.

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Glass shelves
There are two glass shelves that can be repositioned in the fridge compartment.
We do not recommend moving the bottom glass shelf from above the bins.
USING YOUR APPLIANCE
Humidity control lids
The humidity control lids are fitted to the bins in your fridge compartment.
These lids provide a humid microclimate to extend the storage times of fruit and
vegetables.
The lids have specially designed grooves that retain moisture to prevent condensation
from dripping onto the fruit and vegetables at times of high humidity.
Information about your ice maker
Your automatic ice maker will produce eight cubes of ice every 2–3hours, depending on
the freezer compartment temperature and the number of door openings.
The ice tray will fill with water. When cubes are frozen, they will be ejected from the ice tray
into the ice storage bin. Ice making will continue until the storage bin is full. Ice making will
resume once you start to use the stored ice.
Your Ice & Water product comes with a smaller ice bin inside a tray. Attached to the ice
storage bin is the scoop for the ice. This scoop provides hygienic access to the ice. For
maximum ice storage, level the stored cubes with the ice scoop. Do not remove the ice bin
when using the ice making function.
If ice is not used often, old cubes will become cloudy, taste stale, will shrink and may
stick together. Empty the ice storage bin periodically and wash in lukewarm water. Dry
thoroughly and place back into the correct position.
Turn your ice maker off if:
zThere is no water supply for several hours.
zYou are removing the ice storage bin for a period of time.
zYou are going on holiday/vacation.

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USING YOUR APPLIANCE
FOOD MODES
FREEZER
MODE
(-18°C)
For general frozen food items that
require storage between 1–12 months.
Meat, poultry, seafood,
pre-cooked foods and leftovers,
some fruits and vegetable, ice
cream, and other frozen desserts.
SOFT FREEZE
MODE (-7°C)
Allows easy portioning of food and
the ability to heat, cook or serve foods
straight from the compartment without
waiting for it to thaw.
Meats, seafood, soups, sauces,
pureed foods, bread, desserts and
pastries.
Not recommended for storage of
creamy desserts such as ice cream.
CHILL MODE
(0°C)
Is an extension of FRIDGE MODE
providing the perfect storage zone for
highly perishable food to ensure they
retain their vital freshness and quality.
These items will last slightly longer
here compared with storage at
FRIDGE MODE.
Highly perishable meats,
poultryand seafood.
Alcoholic beverages such asbeer.
FRIDGE MODE
(3°C)
The ideal mode for fresh everyday
foods such as fruit and vegetables,
dairy products, meats and drinks.
Fruit and vegetables, dairy
products, jams and chutneys/
preserves, meats and drinks.
Variable temperature zone
Changing the Food Mode
Press the VTZ FOOD MODE button.
The digital display for the Fridge/Freezer
compartment will not be illuminated.
The FOOD MODE scrolls from top to bottom
(warmest setting to coldest setting).
The FOOD MODE selected will illuminate.
1
The FOOD MODE will be activated once the control panel is locked.
The Variable Temperature Zone display will automatically lock after 10 seconds or once the
door is closed.

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Adjusting the temperature
To increase the temperature of your selected
FOOD MODE press .
The digital display will change, at the
warmest setting pressing the button will
sound the invalid button press melody. The
digital display will not change.
To decrease the temperature of your selected
FOOD MODE press .
The digital display will change, at the coldest
setting pressing the button will sound
the invalid button press melody. The digital
display will not change.
1
2
Each FOOD MODE will automatically default to the recommended temperature setting for
that food mode, which is illuminated on the digital display. Once you have selected the
required FOOD MODE the temperature can be adjusted as desired.
If you adjust the temperature for a FOOD MODE this adjustment will be remembered for the
next time you use this FOOD MODE.
USING YOUR APPLIANCE

19
For best results activate the function before it is required. Alternatively, activate it
whenplacing food into the freezer.
2
To activate, press the button to scroll
through the features to FAST FREEZE.
The light next to the feature will flash.
To select the feature, press the button for
two seconds until flashing light turns solid.
To activate, press the button, scroll to
BOTTLE CHILL. The light next to the feature
will flash.
Press the button for two seconds until the
flashing light turns solid.
An alarm will sound after 15minutes to
remind you to remove your beverage.
1
1
To deactivate before the 12 hours has
elasped, press the button and scroll to
FAST FREEZE.
Press button for two seconds.
USING YOUR APPLIANCE
Features
Fast Freeze
FAST FREEZE boosts freezing speed by dropping the lower left freezer compartment to its
coldest temperature for 12 hours, helping retain freshness, texture and taste during the
freezing process.
Bottle Chill
BOTTLE CHILL rapidly chills your beverages in the freezer for a set time of 15 minutes.
Depending on bottle size, you may need to return it to the freezer and reset.

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USING YOUR APPLIANCE
To deactivate before the time has elapsed,
press the button, scroll to BOTTLE CHILL.
Press button for two seconds.
When BOTTLE CHILL is deactivated the light
will not illuminate.
3
To activate, press the button, scroll to
ICE ON/OFF. The light next to the feature
will flash.
Press the button for two seconds until
the light turns solid.
1
Ice On/Off
ICE ON/OFF activates automatic ice – this is only available in the lower left compartment.
Your ice maker is designed to automatically dispense ice into the ice storage bin below
until it detects the bin is full. The more ice you use, the more it makes. Before first use the
automatic ice systems needs to be flushed.
To deactivate, press the button, scroll
to ICE ON/OFF.
Press button for two seconds.
When ICE ON/OFF is deactivated the light
will not illuminate.
2
2The icon will flash on the external display.
Press on the external display to silence
the alarm.