Fisher & Paykel RB90S64MKIW1 User manual

Before you call for service
Please read the following pages before you call for service.
You can correct many of your appliances problems yourself using the checklists on the following pages.
Your appliance is capable of diagnosing its own problems. If it has a problem it will beep and display the service
(spanner) icon to alert you.
Also check that:
• Your appliance is correctly installed.
• You are familiar with its normal operation.
If your appliance beeps for help and the service light (spanner) is flashing:
1. Turn your appliance off at the wall.
2. Wait 5 minutes and turn it back on.
3. Check your appliance is level and installed correctly (refer to installation instructions).
4. If the fault re-occurs call your Fisher & Paykel Dealer
If the appliance will still not work, call your Fisher & Paykel Dealer or Authorized Service Agent to arrange a service visit
(refer to 'How to get service').
Problem Possible causes What to do
Appliance does not
operate.
No electricity at power
outlet.
heck that the plug is correctly connected to outlet and
that power is switched on.
Could the household supply be at fault? Try plugging in
another appliance at the same outlet.
Power cord not attached
at rear of appliance. Has the appliance just been installed?
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Problem Possible causes What to do
Check your installation instructions to ensure the
installer signed saying the product was working after
installation then call an authorized service agent.
Interior light and/ or
control panel not working.
No electricity at power
outlet.
Check that appliance is connected to power and power
is switched on.
Sabbath mode may be
activated.
Press and hold the Lock and Mode Select buttons
together for 4 seconds, until candle icon disappears.
Light not functioning. The light cannot be serviced by the user. Contact your
Fisher & Paykel Dealer or Authorized Service Agent.
Key Lock mode may be
activated.
Is the Lock light on? If so, press and hold the Lock
button for 3 seconds until the Lock light goes out.
Motor operates for long
periods
This is normal. This appliance uses an energy efficient
variable speed compressor that saves energy by
running for long periods of time on a low speed. This is
more energy efficient than the conventional on/off
method.
Unfamiliar noises coming
from appliance.
Freezer is defrosting. This is normal.
Refrigerant noises, eg.
cracking, popping, hissing,
running water, humming.
This is normal. Refer to 'Operating Sounds' section.
Condensation inside fresh
food compartment.
Frequent or long drawer
openings. Minimize drawer openings.
Drawer not sealing or
closing properly.
Move items in compartment so drawer can close
tightly.
Check that seal is sitting flat and sealing tightly.
Check that drawer skin is not clashing with surrounding
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Problem Possible causes What to do
cabinetry.
High humidity
environment. May occur during periods of high humidity. Wipe dry.
Drawer hard to open or
close. Tray or bin hard to
pull out.
Appliance may not be
level. Refer to installation instructions.
Slides not extending fully.
Hold onto sides of drawer or tray, extend the slides fully
and evenly by using a firm pull on both sides. This will
reset the slides.
Food or packaging
trapped.
Move items in compartment so drawer can close
tightly.
Drawer not sealing or
closing properly. Check that seal is sitting flat and sealing tightly.
When compartment is set to Freezer mode slides will
not move as freely as they will when set to the
Fridge modes due to low temperature.
Slides not extending fully.
Hold onto sides of drawer or tray, extend the slides fully
and evenly by using a firm pull on both sides. This will
reset the slides.
Drawer skin not sitting
flush with cabinetry.
Drawer skin not fitted or
adjusted correctly. Adjust drawer skin. Refer to Installation instructions.
Storage compartment too
warm or too cold.
Temperature setting not
correct. Refer to 'Temperature adjustment' section.
Frequent drawer openings Minimize drawer openings to allow temperature to
stabilize.
Warm, humid weather. Minimize drawer openings to allow temperature to
stabilize.
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Problem Possible causes What to do
Drawer not sealing or
closing properly.
Move items in compartment so drawer can close
tightly.
Check that seal is sitting flat and sealing tightly.
Check that drawer skin is not clashing with surrounding
cabinetry.
Large amount of food
recently added.
Minimize drawer openings to allow temperature to
stabilize.
The storage mode of the
compartment has recently
been changed.
Wait for the storage mode icon on control panel to stop
flashing and recheck temperature.
Food freezing when set to
Fridge mode.
Temperature setting not
correct. Refer to 'Temperature adjustment' section.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from the back wall of
the appliance.
Food freezing when set to
Chill mode.
Temperature setting not
correct.
Refer to 'Temperature adjustment' section.
Items with high water
content may freeze. Select Fridge storage mode.
Ice buildup inside freezer
compartment.
Drawer not sealing
correctly.
Move items in compartment so drawer can close
tightly.
Check that drawer seal (gasket) is sitting flat and
sealing tightly.
Frequent drawer
openings. Minimize drawer openings.
High humidity
environment Not unusual during periods of high humidity. Wipe out.
Small amount of frost on This is normal.
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Problem Possible causes What to do
the inside, bottom left-
hand side of the
compartment.
Water in the storage bins.
Condensation is formed
from the water vapor
produced by fruit and
vegetables.
A small amount of condensation is beneficial for fruit
and vegetable storage.
If there is too much water, set humidity control button to
fruit
setting or store fruit and vegetables loosely wrapped in
plastic bags.
Wipe out water with a cloth.
Odor coming from
appliance.
Initial ‘new’ smell from
manufacturing.
This is normal and will disappear once the
compartment is in operation.
Strong smelling food that
has not been covered or
contained.
Cover all strong smelling and odorous foods carefully
with food wrap or place food into sealed containers.
Wipe compartment out with a mix of water and vanilla
essence to reduce residual odor.
Expired food. Clear out old food from compartment. If in doubt, throw
it out.
Spills.
Clean up all spills as soon as they occur.
Clean compartment with a mix of warm water and liquid
dishwashing detergent.
If a spill has escaped from large bottom tray and into
the compartment, mop up as much of the spill as you
can. If odor persists call an authorized service agent.
If problems persist, please contact your Fisher & Paykel Dealer, Customer Care Center or
Authorized Service Agent to arrange service.
https://producthelp.fisherpaykel.com/nz/Cool/Built-In_Refrigeration/CoolDrawer%E2%84%A2/RB90S64MKIW1/User_Guide_…
Updated: Thu, 27 Feb 2020 15:11:55 GMT
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