Fisher & Paykel WA3927G1 Mounting instructions

US CA
WashSmart clothes washer
Laveuse WashSmart Instructions d’installation
et Guide d’utilisation
Installation instructions
and User guide

WARNING!
Electric Shock Hazard
Read and follow the IMPORTANT SAFETY INSTRUCTIONS outlined in this
UserGuide before operating this appliance, pages 3 – 5.
Failure to do so can result in death, electric shock, fire or injury to persons.
Please note: to obtain maximum efficiency, your Fisher & Paykel WashSmart washer has the ability
to learn and adapt to the local environment. This may take several wash cycles, therefore maximum
energy efficiency may not be achieved until a number of wash cycles have been completed.
This usually takes about 5 cycles.
English Page 1 – 47
Français Page 49 – 95

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Contents
Important!
SAVE THESE INSTRUCTIONS
The models shown in this User Guide may not be available in all markets and are
subject to change at any time. For current details about model and specification
availability in your country, please visit our website listed on the back cover or
contact your local Fisher & Paykel dealer.
Introduction 2
Important safety instructions 3
Installation instructions 6
Water supply 7
Leveling 11
Before you do your first wash 15
Getting started quickly 16
WashSmart controls 18
WashSmart safety features 19
Eco Active™ wash 20
Sorting and loading 21
Detergent 22
Before you wash 23
Bleach 23
Fabric softener 23
Wash cycles 25
Wash options 26
Customizing wash cycles 31
Changing pre-set options 32
Caring for your washer 37
Before you call for service 39
Solving operating problems 41
Solving wash problems 43
Limited warranty 45
How to get service 47

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Introduction
Welcome to WashSmart
Thank you for buying a Fisher & Paykel WashSmart clothes washer. We are proud of this washer
and trust it will serve you well for many years.
At Fisher & Paykel we aim to provide innovative products that are simple to use, ergonomic
and kind to the environment. Thousands of tonnes of washing and over 80 years of laundry
experience have been programmed into your clothes washer to help give you the best
possible performance.
Your Fisher & Paykel WashSmart washer has an extra large capacity, and numerous wash cycles
and options so you can perform every wash task with ease and spend less time in the laundry.
With the ability to select the most efficient water level for each load, your WashSmart makes it
kinder on your wallet and the environment.
Please take the time to read these instructions carefully before you begin using your machine.
Following the advice in this user guide will ensure you get the performance you expect from
your machine and that you get the best possible wash results.
We hope you enjoy your new washer. We have certainly enjoyed designing it for you.
Fig.1 WashSmart washer

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Important safety instructions
Read all safety information before using
Many washers are located near a gas dryer or a water heater in the home.
WARNING!
Risk of Fire Hazard
For your safety the information in this manual must be followed to minimize
the risk of fire or explosion or to prevent property damage, personal injury
or loss of life.
Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
What to do if you smell gas

DO NOT try to light any appliance.

DO NOT touch an electrical switch; do not use any phone in your building.

Clear the room, building or area of all occupants.

Immediately call your gas supplier from your neighbor’s phone.
Follow the gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department.
Water heater safety
Under certain conditions hydrogen gas may be produced in a water heater that has not been
used for two weeks or more.
HYDROGEN GAS CAN BE EXPLOSIVE UNDER THESE CIRCUMSTANCES.
If the hot water has not been used for two weeks or more, prevent the possibility of damage or
injury by turning on all hot water faucets and allowing them to run for several minutes before
using any electrical appliance which is connected to the hot water system. This will allow any
hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or
appliance during this process.
SAVE THESE INSTRUCTIONS

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Important safety instructions
WARNING!
Risk of Fire, Electric Shock and Injury to Persons Hazards
Follow the safety precautions outlined in this User Guide.
Failure to do so can result in death, electric shock, fire or injury to persons.
Important safety precautions

Read all instructions before using the appliance.

Use this appliance only for its intended purpose as described in this User Guide.

This washer must be properly installed and located in accordance with the Installation
Instructions before it is used.

This washer must be properly grounded to conform with all governing codes and ordinances.
Follow details in the Installation Instructions.

Do not install or store washer where it will be exposed to temperatures below freezing or exposed
to the weather.

Connect to a properly rated, protected and sized power supply circuit to avoid electrical overload.

Connect to adequate plumbing and drain facilities as described in the Installation Instructions.

Turn off water faucets when the washer is not in use to relieve pressure on hoses and valves and
to minimize leakages if a hose or valve should break or rupture.

Do not repair or replace any part of the appliance or attempt any servicing unless specifically
recommended in this User Guide or in published user repair instructions that you understand, and
have skills to carry out.

When disconnecting the appliance pull by the plug rather than the cord or junction of cord to
avoid damage to the cord or junction of the cord and plug.

Make sure that the cord is located so that it will not be stepped on, tripped over or otherwise
subject to damage or stress.

Keep all laundry aids (such as detergents, bleach, fabric softener, etc.) out of the reach of children,
preferably in a locked cabinet. Observe all warnings on container labels to avoid personal injury.

Do not tamper with the controls.

Keep the area around/underneath your appliance free from the accumulation of combustible
materials, such as lint, paper, rags, chemicals, etc.

Keep the floor around your appliance clean and dry to reduce the possibility of slipping.

Never reach into the washer if the tub or agitator is moving.

Before loading, unloading or adding clothes, press START/PAUSE and wait until the washer has
completely stopped before opening the lid.
SAVE THESE INSTRUCTIONS

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Important safety instructions

Close supervision is necessary if this appliance is used by or near children. Do not allow children
to play inside, or on, or with this appliance or any discarded appliance.

Dispose of discarded appliances and shipping/packing materials properly. Before discarding a
washer, or removing from service, remove the washer lid.

Do not leave the washer lid up during the cycle. The washer will not function. To start, close lid
and press START/PAUSE.

Do not wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with
combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning
solvents, kerosene, etc.) which give off vapors that could ignite or explode. Do not add these
substances to the wash water. Do not use these substances around your washer and/or dryer
during operation, as they give off vapors that could ignite or explode.

The laundry process can reduce the flame retardancy of fabrics. To avoid such a result, the
garment manufacturer’s care instructions should be followed very carefully.

Do not mix chlorine bleach with ammonia or acid such as vinegar and/or rust remover. Mixing
can produce a toxic gas which may cause death.

Never climb on or stand on the washer top or lid.

Do not wash fiberglass articles in your washer. Skin irritation could result from the remaining
particles that may be picked up by clothing during subsequent washer use.

To minimize the possibility of electric shock, unplug this appliance from the power supply or
disconnect the washer at the household distribution panel by removing the fuse or switching off
the circuit breaker before attempting any maintenance or cleaning.

Note: pressing the POWER button does NOT disconnect the appliance from the power supply,
even though the lights are out.

Do not operate this appliance if it is damaged, malfunctioning, partially disassembled or has
missing or broken parts, including a damaged cord or plug.

Do not operate this appliance if the lid has been incorrectly fitted.

For grounding instructions and warnings related to this appliance please refer to the relevant
sections of pages 6 and 14 of this User Guide.
SAVE THESE INSTRUCTIONS

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Before you begin – read these instructions completely and carefully.
WARNING!
Electric Shock Hazard
Read and follow the IMPORTANT SAFETY Instructions outlined in this User
Guide before operating this appliance, pages 3 – 5.
Improper connection of an equipment-grounding conductor can result in a
risk of electric shock. Check with a qualified electrician or serviceman if you
are in doubt as to whether the appliance is properly grounded.
Do not modify the plug provided with the appliance – if it will not fit the
outlet, have a proper outlet installed by a qualified electrician.
Failure to do so can result in death, electric shock, fire or injury to persons.
Important!
Observe all governing codes and ordinances.
Installation Requirements
Location
Your washer must be installed on firm, level flooring to minimize vibration during spin cycles.
Concrete flooring is best, but wood base is sufficient providing the floor support meets FHA
standards.
Your washer must not be installed on any textured floor coverings (eg carpet, rugs) to ensure the
opening at the bottom of the machine is not obstructed.
Your washer must also be installed where it is not exposed to the weather.
Plumbing
Water Temperature
Your cold water should not exceed 95˚F (35˚C) and your hot water should not exceed 149˚F (65˚C).
Temperatures above this may damage your washer.
Shut Off Valves
Both hot and cold shut-off valves (faucets) should be available in the laundry area.
Drain
Water may be drained into a standpipe or tub/sink. The standpipe must be 1½” (38 mm) minimum
interior diameter and must be open to the atmosphere.
Electrical
This appliance must be supplied with 110V – 120V, 60Hz electrical supply and connected to an
individual, properly grounded branch circuit, protected by a 15 or 20 amp circuit breaker or time
delay fuse.

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Installation instructions
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Water supply

This washer must be plumbed into both a hot and cold water supply or it will not work correctly.
Please ensure that both hot and cold water are connected to the washer.

If you have an uncontrolled water-heating source (eg a wet back or solar heating) you should
have a tempering device fitted. This will ensure the hot water temperature remains within
safe limits. For the most suitable type of tempering device we recommend you contact a local
plumber or plumbing supply merchant.

Inlet water static pressure: Min. 5psi (34kPa) to Max. 150psi (1MPa) is required.

Minimum flow rate from the faucet supplying the clothes washer should be greater than
1 ½ gallons/min (6 liters/min) (assumes ½” (12.7 mm) diameter pipes).
Note: your washer does not have an internal water heater to heat water.
Draining

Regularly check that your standpipe or tub/sink is free from lint or other obstructions, which may
affect how your washer works or may cause flooding.

In multi-storey apartments or any upper floor, the washer should be installed on floor equipped
with a drain.

Draining must comply with local by-laws.
Important!
If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does not come into contact with water or moisture.
Accessories and spare parts
Available from your Fisher & Paykel Dealer or Authorized Service Center.
Drain Hose Extension Part No. 425627p
Power Cord If the Power Cord of your clothes washer is damaged it must be
replaced by a Fisher & Paykel Authorized Service Agent, as it is not a
standard power cord.

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Specifications
A
D
CB
Fig.2 Washer dimensions and connections
Allow for
adjustable
feet
Standpipe height
33 ½” to 94 ½”
(850 – 2400 mm)
Inlet water pressure
Max 150 psi (1MPa)
Min 5 psi (34kPa )
Faucet end of hose
Washer end of hose
Dimensions
Product dimensions inches mm
A
Overall height of product (to highest point on console)* 41 ¾ – 43 1060 – 1090
B
Overall width of product 27 685
C
Overall depth of product 28 700
D
Height (lid open)* 56 ¾ – 57 ⁄ 1440 – 1470
* The exact height of your washer is dependant on how far the feet are extended from the base
of the machine.
Note: the depth of the machine is the cabinet only, ie does not include the distance the inlet
hoses and drain hose extend from the rear of the cabinet. Another 50 mm should be allowed for
in the installation cavity to accommodate the inlet hoses and drain hose.

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Installation instructions
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Unpacking
To ensure the best performance from your new WashSmart
clothes washer please follow the instructions below.
Removing the packaging
1 Remove the outer packaging.
2 Tilt the washer backwards and walk it off the base packer
one foot at a time (ensure the lid remains taped down).
3 Remove the base packer from under the washer by pulling
it out from the front.
Important!
Operating the washer when the base packer is in place can result in damage to the washer.
Ensure the base packer has been removed BEFORE OPERATING your washer.
4 Remove the tape, lift the lid and remove the basket packer from the basket.
5 Remove the hoses and accessories.
6 Keep the base packer and basket packer in case they are required for future transit.
Installation
In your clothes washer you will find:

1 hose guide.

2 inlet hoses.

4 rubber foot inserts (if not already inserted into the feet of your washer).

1 User Guide

1 spirit level
Refer to page 6 for location installation requirements.
Fig.3 Tilt washer backwards
to remove base packer

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Drain hose
1 Carefully pull the drain hose out from the back of
the washer by pulling the exposed part of the hose
downwards and outwards.
2 To guide the drain hose over the tub/sink or
standpipe the hose guide MUST be fitted to the
drain hose.
Important!
To prevent siphoning the drain hose should not
extend more than ¾”(20mm) from the end of the
guide. The height of the standpipe or tub/sink should
be between 33 ½” to 95”(850–2413 mm).
The drain hose can be trimmed to length.
3 Place the drain hose in the tub/sink or standpipe. Do
not fit the hose to a drain spigot. Drainage must not
be airtight in order to prevent siphoning.
Important!

In multi-story apartments or any upper floor installation, the washer should be installed on a
floor that is equipped with a drain.

Check that the tub or standpipe is free from lint or other obstructions before operating the washer.

In a basement installation do not exceed a standpipe height of 96” (2438 mm).
Inlet hoses
Important!

New hose sets provided with the washer shall be used
to connect the washer to the water mains.

Old hose sets should not be re-used.
1 Install hoses with the straight end (with filters) fitted
to the faucets (refer to Fig.5).
2 Install elbow ends of hoses onto clothes washer inlet
valves (refer to Fig.6). The valves are marked on the
back of the washer (H=hot, C=cold). Ensure the hot
valve is connected to the hot faucet and the cold
valve is connected to the cold faucet.
Inlet hose replacement
Important!
The inlet hoses should be replaced every 5 years. Hoses should be checked from time to time and
replaced if any wear, cuts, bulges, kinks or leaks are found. WARNING!: Failure to do so may result
in a flood and damage to property.
Fig.6 Washer end of
hose (elbow end)
Fig.5 Faucet end of
hose (straight end)
Fig.4 Fitting the drain hose guide
Flex hose
guide apart
Standpipe 33 ½” to 95”
(850 – 2400 mm)
¾” (20 mm)
maximum
Pull hose
through guide

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Leveling instructions
It is IMPORTANT to level the machine to ensure good spin performance and effective detergent
and fabric softener dispensing.
A spirit level is provided with your machine. Use this to level your machine, placing it bottom
side down in the locations specified below (ensure the surfaces are clean). The machine is level
when the bubble sits in the center, within the two lines.
Your washer is equipped with self-locking feet to ensure they do not move once you have
leveled your machine. To adjust the feet, tip the washer back or forward to locate the foot you
wish to adjust, pull down gently and then twist to move it up or down to the required level.
Repeat if necessary.
Important!
After leveling, the corners of the washer
should be clear of the floor (by at least
⁄”(10 mm) and the machine must not
rock in any direction.
1 If not already installed, fit the rubber
inserts into all 4 feet on the base of the
machine.
2 Extend all 4 feet by three full turns before
moving the machine to its final position.
3 Move the machine to its final position
using the top corners to manoeuvre the
product into place (do not push against
the center front of the machine). We
recommend a minimum clearance of
¾”(20mm) each side and 2”(50mm) at
the rear of the machine.
4 With the lid closed, place the spirit
level at the center back of the lid (near
the control panel). If not level, pull the
machine out and adjust the rear feet
until the machine is level side to side
when in position.
5 Open the lid. Place spirit level on the
flat surface on the left side, inline with
the center of the basket. If necessary,
adjust the front left foot until the
machine is level.
Adjustable feet
Rubber insert
Fig.7 Leveling – Step 1 & 2
Fig.8 Leveling – Step 4
Spirit level
Fig.9 Leveling – Step 5
Spirit level

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Installation instructions
6 Move the spirit level to the right side, in line
with the center of the basket. If necessary,
adjust the front right foot until the machine
is level, and does not rock. There should
be equal weight on both front feet so that
neither can be turned by hand when the
machine is in position.
7 Place the spirit level at the center front of
the topdeck, forward of the lid lock slot.
Check the machine is level. Adjust the front
feet again if necessary. Move the spirit level
around to all positions once more, checking
the machine is level in all areas. Check the
machine does not rock side to side, front to
back, or corner to corner.
Important!

Keep your spirit level for the next time you move or reposition your washer.

If moving or transporting your washer in the future, ensure you tape the lid down beforehand.
Spirit level
Fig.10 Leveling – Step 6
Fig.11 Leveling – Step 7
Spirit level

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Installation instructions
Completing your installation

Turn on the water and check all hose connections for leaks. Make sure there are no kinks in the
hoses. Check the hose connections for leaks again after 24 hours.

Uncoil the power cord, remove and discard the plastic pin cover, and plug into power outlet and
turn the power on.
Installation test cycle
Your washer must be correctly installed before use. Check the machine’s installation and
operation using the following procedure:
1 Touch POWER to activate your washer.
2 Touch both the KEYLOCK and OPTIONS buttons at the same time, and hold for three seconds.
3 Touch START/PAUSE to start the installation test cycle.
4 The machine will beep to signal the end of the installation test cycle. Any faults will be displayed
on the screen (refer to the back of this User Guide to help identify faults). If you need further
assistance, please contact a Fisher & Paykel Customer Care Representative. Refer to page 47 for
contact details.
Note: if there are no faults found, the washer will automatically turn off at the end of the
installation test cycle.
Clothes washer safety

This clothes washer is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning use of the appliance by a person responsible
for their safety.

The lid will be locked from the start of the cycle until the cycle is complete for safety reasons.
To open the lid during operation, you must touch START /PAUSE.

Supervise children at all times to ensure they do not play with the washer.

The only user-removable parts of the washer are the inlet hoses and dispenser funnels. No other
parts are designed to be removed by anyone other than a Fisher & Paykel Authorized Service Agent.

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Special requirements for alcove or closet installation
The minimum ventilation clearance between the washer and adjacent walls or other surfaces is:
1” (25 mm) minimum either side and front
3” (75 mm) minimum rear
Consideration must be given to providing adequate
clearance for installation and servicing.
The minimum vertical space required from floor
to overhead shelves, cabinets, ceilings etc is
58”(1470 mm).
Closet doors must be louvered or otherwise
ventilated and have at least 60 square inches
of open area for a washer only, or if the closet
contains both a washer and dryer, doors must
contain at least 120square inches of open area
equally distributed.
Caution!
Do not install this appliance in a closet with a solid door.
Mobile home installation
Installation must conform to the STANDARD FOR MOBILE HOMES, ANSI A119.1 and NATIONAL
MOBILE HOME CONSTRUCTION & SAFETY STANDARDS ACT OF 1974 (PL93-383).
Grounding instructions
This appliance must be grounded. In the event of malfunction or break down, grounding will
reduce the risk of electric shock by providing a path of least resistance for electric current. This
appliance is equipped with a cord that has an equipment-grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
Specification subject to change without notice.
Additional instructions
Cleaning your washer
Due to the water and energy efficient nature of your machine, regular cleaning of the inside of
your washer is necessary and important. Please refer to page 37 for more information.
60 Sq. In
(388 Sq. cm)
60 Sq. In
(388 Sq. cm)
Fig.12 Louvered door Washer & Dryer

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Before you do your first wash
You owe it to yourself and your Fisher & Paykel WashSmart to have it installed correctly by an
Authorized Service Agent.
Before you start, it is a good idea to go through the following checklist:
1 Has the base packer been removed?
2 Is the drain hose threaded through the ‘U bend’ hose guide (with no
more than ¾” (20 mm) extended) and hooked on to your standpipe or
tub/sink?
3 Is the hot hose connected to the hot valve marked ‘H’?
Is the cold hose connected to the cold valve marked ‘C’?
4 Is the washer leveled correctly, with the feet extended and cabinet
corners clear of the floor? Refer to pages 11 and 12.
5 Have you performed the installation test cycle? Refer to page13.
WARNING!
Electric Shock Hazard
Read and follow the IMPORTANT SAFETY INSTRUCTIONS outlined in this
User Guide before operating this appliance, pages 3 – 5.
Failure to do so can result in death, electric shock, fire or injury to
persons.
WashSmart water consumption
Load Size Regular*
22 lb (10 kg) 31 G (117 L)
15.5 lb (7 kg) 28 G (108 L)
11 lb (5 kg) 25 G (93 L)
7 lb (3 kg) 18 G (69 L)
2 lb (1 kg) 13 G (49 L)
*Regular cycle is the default wash cycle for WashSmart.
Note: water consumptions are based on the WashSmart default settings.

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Getting started quickly

Place the load evenly around the agitator (refer to ‘Sorting’ and ‘Loading’, page 21).

Remove fabric softener dispenser cup.
Detergent

For the correct detergent dose, please follow the
manufacturer’s instructions, outlined on the detergent
package.

Use the mark on the agitator nearest to the top of the
clothes as a guide to the correct amount of detergent
touse (refer to ‘Detergent’, page 22).

Pour the detergent down the center of the agitator stem.

Replace the fabric softener dispenser cup (this stops
small articles falling down the center of the agitator
when you load the machine).
Bleach
If you wish to use bleach:

Use half the recommended dose of bleach.

Dilute bleach with water and pour carefully down the inner surface of
the agitator stem, in-line with the fins (refer to Bleach page 23).

Select the BLEACH option. This will ensure that any residual bleach is
well rinsed out of your washer.
Fabric softener

If you wish to use fabric softener, place it in the dispenser on the top
of the agitator.

Select the SOFTENER option so that the softener will be dispensed
correctly into the final rinse (refer to ‘Fabric softener’ page 23 and 29).
Fig.13 Adding detergent
Fig.16 Adding fabric softener
Fig.15 Adding bleach
1 5 2
Fig.14 WashSmart control panel

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Getting started quickly
If you wish to stop your WashSmart washer

Press START/PAUSE.
During a spray rinse or spin, there will be a slight delay while the basket slows to a stop and the
lid is unlocked.
Important!
Failure to follow the advice in this guide may result in damage to your garments, and your
expectations of wash performance may not be met.
Using your washer
The SmartTouch™ buttons require only a gentle touch to activate.
1 Touch POWER to activate your Fisher & Paykel WashSmart washer.
2 Select your desired wash cycle by touching the corresponding button (refer to page 25).
3 Choose your wash options, eg you may want a WARM wash temperature and a SLOW spin speed
(refer to pages 26 – 30).
4 Touch START/PAUSE to start the cycle. The washer will start to fill with water and select the
correct wash action for your load.

For best fabric and color care, remove your clothes as soon as the cycle has finished.
5 Use KEYLOCK mode to lock the buttons on the display, which prevents them from being
activated accidently by a laundry basket or little fingers (refer to page 18).
6 DELAY START allows you to delay the start of your wash by 5 mins up to 18 hours (refer to page 29).
436

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WashSmart controls
SmartTouch™ buttons
The smooth easy clean buttons require only a gentle touch to activate.
Digital display screen
The digital display screen provides feedback on how long the wash cycle has to go, to keep you
informed throughout the cycle. The screen also displays your DELAY START selection, should you
choose one. The delayed time remaining will show on the screen until the machine starts. The
screen will also display messages to help you with the overall running of your machine.
Time to go
Your WashSmart washer will display how many minutes a wash cycle has remaining, so that you
can tell at a glance when your washing will be finished. Once you have selected your wash cycle
and options, the time the wash cycle will take to complete will be displayed. Please be aware
that actual cycle times may vary as they are influenced by a number of factors, eg the flow rate
of your water supply, the load size and cycle selection.
Keylock mode
Keylock can be used to lock the buttons on your WashSmart when not in use. This will avoid
accidental button pushes from items left on the lid of the washer and also from any little fingers.
To turn Keylock mode ON or OFF:

Touch and hold the KEYLOCK button for 2 seconds.
Note: when activated, the light above the KEYLOCK button is illuminated.
If Keylock mode is activated:

To turn your washer on, touch and hold the POWER button for 2 seconds. This will activate the
control panel. Keylock mode will remain activated but will allow you to select your wash cycle
options and start the cycle.
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To PAUSE your washer at any time during the cycle, touch and hold the START/PAUSE button for
2seconds, or touch the START/PAUSE button twice in quick succession.
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To STOP your washer or power off at any time, simply touch the POWER button.