FLOWBIRD STRADA PAL User manual

REF.504022915_1
Strada PAL
Maintenance manual
Brand name: STRADA
Model name: StradaPAL

STRADA PAL –MAINTENANCE MANUAL
2/149
Copyright 2018 Flowbird. All rights reserved.
Flowbird reserves all proprietary rights relating to the contents of this document.
Flowbird reserves all rights over usage, reproduction, representation, marketing,
translation, adaptation or modification, and generally all rights over present and
future utilisation by any means, for any purpose and in any territory, throughout
the period of protection. All use of the contents of this document requires the
prior written permission of Flowbird. Flowbird reserves the right to change data,
drawings and descriptions without prior notice. Certain characteristics may vary
according to customer requirements and do not represent a commitment by
Flowbird.
Flowbird S.A.S.
Parc La Fayette, 6 rue Isaac Newton,
25075 Besançon Cedex 9 - France
Phone [phone] –Fax [phone]
Head office: 100 avenue de Suffren, 75015 Paris - France
Phone [phone] –Fax [phone]
Flowbird S.A.S au capital de 35.456.049 euros
444 719 272 R.C.S. Paris
Printed in France.

STRADA PAL –MAINTENANCE MANUAL
3/149
TABLE OF CONTENTS
1. About this document..................................................................................................5
2. Security .......................................................................................................................6
3. Presentation of the equipment..................................................................................9
3.1 General presentation.............................................................................................9
3.2 Terminal dimensions and weight.........................................................................10
3.3 Presentation of the user interface........................................................................12
3.4 Presentation of the floor fixation compartment ....................................................15
4. Presentation and access to the operating / maintenance menu ..........................17
4.1 Sales mode..........................................................................................................17
4.2 Off-sales mode....................................................................................................17
4.3 Accessing the operating / maintenance menu.....................................................18
4.4 Navigating the operating / maintenance menu ....................................................19
4.5 Navigating the reduced operating / maintenance menu ......................................19
4.6 Tickets.................................................................................................................20
5. Tools and consumables...........................................................................................22
6. Preliminary operations.............................................................................................23
6.1 Opening / Closing the maintenance door with an electronic lock.........................23
6.2 Opening / Closing the maintenance door with a mechanical lock........................25
6.3 Opening / closing the transfer collection door......................................................26
6.4 Opening / closing the trapdoor of the floor fixation compartment.........................27
6.5 Powering off / up the equipment..........................................................................29
7. Preventive maintenance procedures......................................................................30
7.1 Preparing a battery..............................................................................................30
7.2 Basic functions ....................................................................................................32
7.3 Checking the batteries voltage ............................................................................35
7.4 Recommendations for the batteries.....................................................................36
7.5 Replacing the batteries........................................................................................37
7.6 Cleaning ..............................................................................................................40
7.7 Lubrication of mechanical locks...........................................................................48
8. Procedures of corrective maintenance...................................................................49
8.1 Neops mainboard connections............................................................................49
8.2 Replacing components of the maintenance door.................................................50
8.3 Replacing the components of the maintenance compartment.............................76
8.4 Replacing the PCBs ............................................................................................92

STRADA PAL –MAINTENANCE MANUAL
4/149
8.5 Replacing the components of the Rapide collection compartment....................102
8.6 Replacing the components of the Transfer collection compartment..................112
8.7 Replacing the compnents of the BNA collection compartment..........................118
8.8 Replacing the upper part components...............................................................131
8.9 Replacing components of the floor fixation trapdoor..........................................138
9. Warnings and failures ............................................................................................143
9.1 Green warning LED...........................................................................................143
9.2 Red failure LED.................................................................................................144
9.3 Exchangeable coin box failure code..................................................................146
9.4 M1000/P1000 reader kit failure codes...............................................................147

STRADA PAL –MAINTENANCE MANUAL
5/149
1. ABOUT THIS DOCUMENT
This document is intended to:
Personnel in charge of maintenance.
This document gives information and advice to properly perform maintenance the Strada
PAL terminal.
These instructions are applicable to the procedures in use on this document release date.
Information and visuals in this document are subject to change. Refer to your Flowbird
contacts to check the validity of your document.
The illustrations may not correspond in all point to the screen of the terminal: Screens
shown in this document are examples.
Guarantee on Flowbird equipment and software is only available if the transport, storage,
installation, operation and maintenance conditions defined in the installation, user and
maintenance guides have been respected.
Flowbird shall not be liable in the event of any changes or incorrect use of the machine
other than as described in this document.
Refer to the user and collection guide for information on general operation
procedures.
Refer to the installation guide for information on installation procedures.

STRADA PAL –MAINTENANCE MANUAL
6/149
2. SECURITY
Flowbird products are designed to limit the risks for customers and operators with regard to power sources,
high temperatures, fires, mechanics, radiations, or chemicals.
The product is thus in conformity with the European Directives for EC Marking (see hereafter) and with the
following directives:
Directive 2013/35/EU of the european parliament and of the council of 26 June 2013 on the
minimum health and safety requirements regarding the exposure of workers to the risks arising
from physical agents.
Respect the basic precautions below on personnel safety and environment protection. This non-
exhaustive list is intended to raise the customer’s attention on potential risks related to incorrect
maintenance or negligence:
All maintenance procedures to be carried out on the product require a specific training.
Maintenance on the mains power supply must only be carried out by adequately trained
personnel.
Wear personal protective equipment appropriate to the maintenance procedure to be carried out.
Flowbird recommends the following equipment:
safety gloves and goggles, hard hat, hearing protection, protective mask, and safety footwear
when installing a new device.
safety gloves and goggles, and protective clothing to protect the operator’s own clothing in the
event of splashing when replacing a used battery.
Use tools that are appropriate and in good condition, and respect the purpose for which they were
conceived.
Mark out the anchoring system in the street while the concrete is drying in order to inform others
of the risk of obstruction. The signalling must comply with local rules. Below are examples of
signalling:
EC marking - Europe
This product complies with the rules for CE marking. The applicable directives depend on the presence of
the radio communication option:
With the radio communication option (GPRS, Wi-Fi, short-range device, …)
The product complies with the following European standards:
Directive 2014/53/EU of the European Parliament and of the Council of 16 April 2014 on the
harmonisation of the law of the Member States relating to the making available on the market
of radio equipment and repealing Directive 1999/5/EC
Council Recommendation 1999/519/EC of 12 July 1999 on the limitation of exposure of the
general public to electromagnetic fields (0 Hz to 300 GHz)
Without the GPRS option
The product complies with the following standards:
Directive 2014/35/UE of the European Parliament and of the Council on the harmonisation of
the laws of Member States relating to electrical equipment designed for use within certain
voltage limits.
Directive 2014/30/UE of the European Parliament and of the Council on the approximation of
the laws of the Member States relating to electromagnetic compatibility.

STRADA PAL –MAINTENANCE MANUAL
7/149
Canada
The product complies with the following requirements:
RSS-Gen —General Requirements for Compliance of Radio Apparatus
ICES-003 —Information Technology Equipment (Including Digital Apparatus) —Limits and
Methods of Measurement
Electricity
All maintenance procedures to be carried out on the product require a specific training.
Only personnel correctly trained and authorised to national standards may work on the power
supply. Personnel must also wear personal protective equipment appropriate with the
maintenance operations to perform.
According to this guide, switch off the power to the product depending on the maintenance
operation.
While repairing a circuit breaker installed in a device, the main circuit breaker located in an
equipment room must be disconnected and an Operation board is to be put up to protect the
worker from electric shocks.
Isolate the mains power supply with a cut-out, and press the on/off button to cut out the lower
voltage.
The protective earth conductor of the supply cable must be green and yellow.
Mains power supply cable cross-section: 1.5 to 2.5 mm² (AWG 12).
Depending on the country of installation, the equipment may be connected to a 230 V single-
phase earthing system.
For products installed outside and supplied by the mains power, transient overvoltages may
occur. In compliance with the IEC61643 standard, a surge suppressor compliant with the
IEC61642 standard must be installed on the main circuit breaker to avoid this phenomenon.
Mechanical parts
Keep your hands away from moving and sharp parts, door hinges and locks, wheels and blades.
Take care not to hurt yourself with the open door or any other projecting parts or parts fixed on
the terminal.
Temperature
Always wait for a few minutes after turning the TVM off before you start working close to hot
areas of the intermittent heating devices.
Dry cells / Batteries
Always take care to comply with the polarity of batteries and cells.
Never discard, burn, or open the buffer batteries or cells. Use appropriate disposal procedures as
recommended by the competent health and safety authorities. Comply with the applicable local
regulations while disposing of these items.
There is a risk of explosion if batteries recommended by Flowbird are replaced by other batteries.
Always replace batteries by batteries certified by Flowbird.
IMPORTANT:Flowbird shall not be liable in the event of any changes or incorrect use of
the machine other than as described in this document.

STRADA PAL –MAINTENANCE MANUAL
8/149
Environment
The product complies with the following standards and regulations:
Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the
restriction of the use of certain hazardous substances in electrical and electronic equipment
Directive 2012/19/EU of the European Parliament and of the Council of 4 July 2012 on waste
electrical and electronic equipment (WEEE)
Directive 2006/66/EC of the European Parliament and of the council of 6 September 2006 on
batteries and accumulators and waste batteries and accumulators.
Regulation (EC) No 1907/2006 of the European Parliament and of the council of 18 December
2006 concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals
(REACH), establishing a European Chemicals Agency
Disposal of waste equipment
The presence of this symbol on a product or its packaging means that it may not be disposed of with
ordinary waste.
Products marked with this symbol require special treatment in accordance with European Directive 2012/19
on waste electrical and electronic equipment.

STRADA PAL –MAINTENANCE MANUAL
9/149
3. PRESENTATION OF THE EQUIPMENT
3.1 General presentation
The terminal is composed of 4 main zones:
a 16W or 5W solar top or antenna cover
incorporating an antenna,
a housing with a compartment dedicated to the
user interface and maintenance,
a collection compartment (Trasnfer, Rapide,
Cashless),
a floor fixation compartment.
General description

STRADA PAL –MAINTENANCE MANUAL
10/149
3.2 Terminal dimensions and weight
The terminal has the following dimensions:

STRADA PAL –MAINTENANCE MANUAL
11/149
External dimensions
The terminal weighs about 90 kg without the battery (the weight may differ depending on
the options included).

STRADA PAL –MAINTENANCE MANUAL
12/149
3.3 Presentation of the user interface
The following elements are visible on the user interface (1):
the colour screen 7" (2),
the keyboard (7),
the payment zone (3), with:
the payment card reader,
the numeric keypad,
the contactless antenna,
the coin slot,
the coin bowl, (4),
the ticket bowl with optional banknote slot(5),
the maintenance compartment lock (6).
External view without BNA External view with BNA
With the extended keyboard option, the keys configuration depends on the customisation
of the terminal.
In any case, the extended keyboard has a validation button (green) and a cancellation
button (red).
Examples of extended keyboards

STRADA PAL –MAINTENANCE MANUAL
13/149
The following elements are visible on the maintenance door:
the keyboard card (1),
the screen (2),
the numeric keypad (3),
the contactless antenna (4) (not visible from the inside of the maintenance door),
the coin slot(7)(8),
the position of the payment card slot (6),
the coin bowl (8),
the ticket slot with the key / lock collection interface and optional banknote
slot(5).
Inside of the maintenance door

STRADA PAL –MAINTENANCE MANUAL
14/149
The following elements are visible inside the maintenance compartment:
the main board with the solar and modem charger board (1),
the payment card reader (2),
the selector (3),
the escrow (4),
the 12V / 27Ah battery with strand (7),
the door open detection (8),
the ticket stock (9),
the printer (10
The banknote reader (11).
Maintenance compartment
Sans option BNA Avec option BNA

STRADA PAL –MAINTENANCE MANUAL
15/149
3.4 Presentation of the floor fixation compartment
3.4.1 Electrical equipment
The floor fixation compartment is supplied with a trapdoor that can be unlocked from the
maintenance compartment (except in the UK) using a mechanical square key.
This floor fixation compartment includes the following elements:
electrical equipment (1) with integrated power supply,
the power supply strand that connects the Intelligence Module mains charger
board to the integrated electrical equipment power supply,
the fixation and removal protective system of the terminal.
The mains battery is located in the maintenance compartment.
Floor fixation compartment
3.4.2 Solar battery
Do not disconnect batteries or batteries strands when the equipment is powered.
The floor fixation compartment is supplied with a trapdoor that can be unlocked from the
maintenance compartment (except in the UK) using a mechanical square key.
This floor fixation compartment includes the following elements:
42 Ah solar battery (1)
a base (2)
the fixation and removal protective system of the terminal.

STRADA PAL –MAINTENANCE MANUAL
16/149
Floor fixation compartment

STRADA PAL –MAINTENANCE MANUAL
17/149
4. PRESENTATION AND ACCESS TO THE OPERATING /
MAINTENANCE MENU
4.1 Sales mode
In sales mode, the terminal displays a home screen that differs depending on the sales
options and other functions (access to the parking mode as a visitor or other profile,
access to the service mode, choice of user type, plate number entry, etc.).
The terminal enters the screen-saver mode:
after 20 seconds of inactivity on the home screen (can be modified in the
customisation),
after 10 seconds of inactivity if no means of payment is entered,
after 40 seconds of inactivity if no action is performed after a means of payment
is entered.
4.2 Off-sales mode
In case of malfunction with a means of payment (for instance, coins payment unavailable
because the coin box is full):
if other means of payment are available, the terminal suggests them and stays in
operation,
if no means of payment is available, the terminal switches to off-sales mode and
displays an unavailability message.
Example: Terminal in off-sales mode

STRADA PAL –MAINTENANCE MANUAL
18/149
4.3 Accessing the operating / maintenance menu
Open the maintenance door A. Press the Maintenance Mode button (1) at the back of the display module.B.
Maintenance Mode button
The terminal displays the complete main maintenance menu in the language C.selected when customising the terminal.
Maintenance menu

STRADA PAL –MAINTENANCE MANUAL
19/149
4.4 Navigating the operating / maintenance menu
Use the integrated keys of the extended keyboard to navigate the operating / maintenance
menu.
Example of extended keyboard with integrated navigation keys
The left and right arrows are used to navigate horizontally through the menus as
well as navigate in the menus with their numerical value (going from menu 001 to
002, 003, etc.).
The up and down arrows are used to navigate vertically through the menus.
The Ckey is used to go up one level in the menu structure (to exit the current
menu) or to cancel a function.
When the main menu is displayed, the Ckey is used to exit the maintenance
mode.
The V key is used to confirm a selection or an entry or to enter a menu.
The numeric keys are used to enter a maintenance function code. The operator
can then validate it with the Vkey.
This method avoids browsing the maintenance menu when the operator knows
the function code.
The numeric keys are also used to enter numbers in the menus.
The maintenance function code is displayed on the top left of the screen, which allows the
maintenance operator to memorise the codes of the most frequently used functions for a
quicker access at subsequent interventions.
4.5 Navigating the reduced operating / maintenance menu
It is possible to use the reduced version of the maintenance menu without opening the
maintenance door. It limits access to the maintenance compartment for a category of
operators.
Refer to section Accessing the operating / maintenance menu for the access to the
complete menu.
All the functions are then accessible with the door closed or open after introduction of a
maintenance card (provided the card reader is configured to accept maintenance cards).

STRADA PAL –MAINTENANCE MANUAL
20/149
4.6 Tickets
4.6.1 Standard parking ticket
A parking ticket can be customised.
For instance, it can include the following information:
The date,
The hour of end of parking,
The date of end of parking,
The ticket price.
A resident ticket can also include the RES trigram.
4.6.2 Control ticket
A control ticket (or test ticket) can be printed using the programming keyboard (Tbutton)
or function 211. It controls if the general operations are correct. It can indicate:
the time and date,
the word TEST,
the parking terminal ID number,
the last 20 warning or failure codes (customisable), if applicable.
4.6.3 Token ticket
A "token" ticket can be obtained with a test token. A test token is a fake coin used to test
the transactions operations, especially the coins conduit and the printer.
When this operation is carried out correctly, the minimal and maximal payments are
displayed on the screen and the terminal returns the test token and prints a control ticket
with the word TOKEN.
4.6.4 After-sales ticket
An "after-sales" ticket can be delivered using a control card. It is used to test the
transactions operations, especially the card reader and the printer.
4.6.5 Supply voltage ticket
A supply voltage ticket (accessible with programming function 95) allows to print the
battery voltages when idle and when in operation, as well as the mains voltages.