FLOWBIRD CWT S5 Instruction Manual

CWT S5 Installation &
Maintenance Manual

Page 2CWT S5 Installation & Maintenance ManualIssue 5
CWT S5 Installation & Maintenance Manual
Issue 5,
Published: 2021-07-28.
© 2021 Flowbird. All rights reserved. Flowbird reserves all proprietaryrights relating to the contents of this
document. Flowbird reserves all rights over usage, reproduction, representation, marketing, translation,
adaptation or modification, and generally all rights over present and future utilisation by any means, for any
purpose and in any territory, throughout the period of protection. All use of the contents of this document
requires the prior written permission of Flowbird. Flowbird reserves the right to change data, drawings and
descriptions without prior notice. Certain characteristics may varyaccording to customer requirements and do
not represent a commitment by Flowbird.
Flowbird
Headoffice 100 avenue de
Suffren,
75015 Paris - France
Box 1031
164 21 KISTA, Sweden
Sweden office
Website:
Support https://flowbird.force.com
www.flowbird.group

Page 3CWT S5 Installation & Maintenance ManualIssue 5
Table of Contents
Table of content
1. Aprovals 6
2. Introduction 6
2.1 About this Manual ............................................................................................. 6
2.2 Available formats .............................................................................................. 6
2.3 List of major changes ....................................................................................... 7
2.4 Target audience ................................................................................................ 7
2.5 Structure of this book ....................................................................................... 7
2.6 References ....................................................................................................... 7
2.7 Terminology ...................................................................................................... 8
3. Safety 9
3.1 High voltage ...................................................................................................... 9
3.2 Batteries ........................................................................................................... 9
3.2.1 Back-Up battery holder on CPU board ............................................................. 9
3.2.2 Short-circuit risk .............................................................................................. 10
3.2.3 Corrosive acid ................................................................................................. 10
3.2.4 Risk of explosion ............................................................................................. 10
3.2.5 Disposal .......................................................................................................... 11
3.3 Display ............................................................................................................ 11
3.4 Heavy lifting ..................................................................................................... 11
3.5 Risk of tipping ................................................................................................. 11
3.6 ESD protection ............................................................................................... 11
3.6.1 What is ESD? ................................................................................................. 11
3.6.2 Avoiding ESD damage .................................................................................... 12
4. Product description 13
4.1 Terminal interface ........................................................................................... 14
4.2 Display unit ..................................................................................................... 15
4.3 Means of payment .......................................................................................... 15
4.3.1 Payment applications ..................................................................................... 15
4.3.2 Payment methods .......................................................................................... 16
4.3.2.1 Mobile payments ........................................................................................ 16
4.3.2.2 Cards ......................................................................................................... 16
4.3.2.3 Coins .......................................................................................................... 16
4.3.3 Card readers ................................................................................................... 17
4.3.4 Coin system .................................................................................................... 17
4.3.4.1 Coin detection sensor ................................................................................ 18
4.3.4.2 Coin validator ............................................................................................. 19
4.3.4.3 Escrow ....................................................................................................... 20
4.3.4.4 Coin box ..................................................................................................... 20
4.4 Bar code Scanner .......................................................................................... 21

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Table of Contents
4.5 Print system ................................................................................................... 21
4.5.1 Flowbird printer ............................................................................................... 23
4.5.1.1 Paper supply .............................................................................................. 23
4.5.1.2 Printer mounting ........................................................................................ 23
4.5.2 Pre-printing on printer media .......................................................................... 24
4.6 Data communication ...................................................................................... 25
4.6.1 WebOffice ....................................................................................................... 25
4.6.2 Transaction processing .................................................................................. 25
4.7 Mechanical design .......................................................................................... 25
4.7.1 Terminal measurements ................................................................................ 25
4.7.2 General ........................................................................................................... 27
4.7.3 Product label ................................................................................................... 28
4.7.4 Inside the cabinet ............................................................................................ 28
4.7.5 Inside the pedestal .......................................................................................... 30
4.7.5.1 COIN BOX Vault ........................................................................................ 31
4.7.6 Door locks ....................................................................................................... 32
4.7.6.1 Mechanical locks ....................................................................................... 32
4.7.6.2 Electronic locks ......................................................................................... 32
4.7.6.3 Door-open sensors .................................................................................... 35
4.7.7 Heating system ............................................................................................... 35
4.8 Power supply .................................................................................................. 35
4.8.1 Power control .................................................................................................. 36
4.8.2 Battery charging by solar power ..................................................................... 36
4.8.3 Battery charging by mains power ................................................................... 37
4.9 Administrative tools ........................................................................................ 37
4.9.1 The service menu ........................................................................................... 37
4.10 CWT S5 interconnections .............................................................................. 38
4.10.1 CPU board version 0501-E0153 Rev B .......................................................... 38
5. Installation 41
5.1 Site preparations ............................................................................................ 41
5.1.1 Minimal site dimensions & Mounting holes ..................................................... 41
5.1.2 Solar power positioning .................................................................................. 42
5.1.3 Placing the terminal on an existing concrete foundation ................................ 43
5.1.4 Pouring a new concrete foundation ................................................................ 44
5.1.5 Power supply .................................................................................................. 45
5.2 Installing the terminal ...................................................................................... 46
5.2.1 Mounting the pedestal in its foundation ........................................................... 46
5.2.2 Mounting the cabinet on top of the pedestal ................................................... 46
5.2.3 Installing the battery ........................................................................................ 46
5.2.4 Connecting to the mains power grid ............................................................... 47
5.2.5 Installing a modem .......................................................................................... 49
5.2.5.1 Checking modem contact with network provider ...................................... 51
5.2.6 Loading paper in the Flowbird printer ............................................................. 52
5.2.7 Installing the coin box ...................................................................................... 56

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Table of Contents
5.3 Program loading ............................................................................................. 56
5.4 Changing the settings of the terminal ............................................................. 57
6. Daily operation 57
6.1 Changing and emptying the coin box ............................................................. 57
6.2 Paper refill ....................................................................................................... 58
7. Maintenance 61
7.1 Batteries ......................................................................................................... 62
7.1.1 Battery levels .................................................................................................. 62
7.1.2 Battery on CPU board ..................................................................................... 62
7.1.3 Lead-acid batteries ......................................................................................... 63
7.1.4 Battery replacement ....................................................................................... 63
7.1.4.1 CPU board lithium cell replacement .......................................................... 63
7.1.4.2 Replacing the Lead-acid battery ................................................................ 64
7.2 Flowbird printer ............................................................................................... 64
7.2.1 Correcting paper jams in the printer ............................................................... 64
7.2.1.1 Correcting paper jams and cleaning the print head in the printer ............. 64
7.2.2 Printer Replacement ....................................................................................... 66
7.3 Coin unit .......................................................................................................... 67
7.3.1 Coin validator .................................................................................................. 67
7.3.1.1 Cleaning of the coin validator ..................................................................... 67
7.3.1.2 Replacing the coin validator ....................................................................... 69
7.3.2 Replacing the escrow ..................................................................................... 69
7.4 Card readers .................................................................................................. 70
7.4.1 Card reader replacement ............................................................................... 70
7.5 Display module ............................................................................................... 70
7.5.1 Display Module replacement .......................................................................... 72
7.5.1.1 Connecting the display to the CPU board ................................................. 74
7.6 Bar code Scanner .......................................................................................... 74
7.6.1 Bar code Scanner replacement ..................................................................... 74
7.7 Cabinet & pedestal ........................................................................................ 75
7.7.1 E-lock replacement ......................................................................................... 75
7.7.2 Door replacement ........................................................................................... 77
7.7.3 Lacquer touch-up ............................................................................................ 78
7.8 Solar panel ...................................................................................................... 79
8. Changing the CWT software and firmware 79
81Keyword Index

Page 6CWT S5 Installation & Maintenance ManualIssue 5
Aprovals
1 Aprovals
PCIData SecurityStandard (PCIDSS), Level 1.
A set of comprehensive requirements for enhancing payment account data
security. Developed by the founding payment brands of the PCI Security
Standards Council, including American Express, Discover Financial Services,
JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help
facilitate the broad adoption of consistent data security measures on a global
basis. This is a multifaceted security standard that includes requirements for
security management, policies, procedures, network architecture, software
design and other critical protective measures. This comprehensive standard is
intended to help organizations proactively protect customer account data.
EN 12414 - Vehicle parking control equipment – Pay and display ticket
machines – Technical and functional requirements.
Flowbird has the IP 33 approved
EN 14450 - Secure storage units. Requirements, classification and
methods of test for resistance to burglary.
Secure safe cabinets. The CWT Compact is tested according to this standard
with very good result, but a pay and display terminal cannot be certified to this
standard due to the requirements of the standard. Test documentation is
available from Flowbird.
FCC part 15 (2006) Subpart B, class B
ADA, DDA and Article 11
CE
2 Introduction
2.1 About this Manual
This Manual describe the Installation and Maintenance of your CWT S5 terminal
All available functions are described in the manual without specifically mentioning
which functions are implemented as standard and which of them that is optional.
Some of the figures show optional items.
2.2 Available formats
The handbook is available in the following formats:
· Adobe Acrobat Reader (PDF)
· WebHelp (HTML)

Page 7CWT S5 Installation & Maintenance ManualIssue 5
Introduction
Flowbird distributors can download them from www.flowbird.group. We
recommend that you visit the web site regularly to ensure that you have the latest
version of the handbook.
Keep previous issues of the manual because Flowbird cannot guarantee that
new issues will include information on older versions of the CWT products.
2.3 List of major changes
The list below contains major changes since the last released versions.
Area
Page
Change
Issue
Initial draft
1
Product description
CPU board version
0501-E0153 Rev B
updated com port
information
2
Update after review
3
Mechanical design
Added extra short
terminal
4
Remove old reverences
5
2.4 Target audience
This manual is intended primarily for personnel who plan and carry out the
installation and maintenance of the CWT terminals in the field.
This document is focused on the CWT S5
2.5 Structure of this book
The structure of this document is outlined below.
· Introduction introduces this document itself, as well as to WebOffice in
terms of a system overview and general functions.
· Safety describes the risks when working with the terminal
· Product presentation describes the product and its use
· Installation describes how to best install the terminal
· Operation describes how to operate the terminal on a daily base
· Maintenance describes the maintenance you can do to keep the terminal
working fault free
· changing the CWT software and firmware describe the process of
upgrading the terminal to the latest software
2.6 References
1. CWT Configuration Handbook (0400-T0232). This document also describes
the service menu AVR and program updating procedures, information that
may be required during installation and maintenance.
13
38
25
6
9
13
41
57
61
79

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Introduction
2. Exploded view drawings for each model
3. CWT User Interface Design Handbook
4. CWTC OS Update for CPU board version 0501-E0150.docx
5. Mounting of Top Hat
2.7 Terminology
Term
Meaning
AVR
The AVR is an 8-bit RISC single chip micro controller. The AVR
uses on-chip flash memory for program storage. See more about
AVR updates in the CWT Software Configuration Handbook.
CWT
Common term for all Cale WebTerminal models (CWT 2110,
CWT 2115, CWT 2120, CWT Compact Classic, CWT 104, CWT
104 S, CWT Compact all models).
ESD
Electrostatic Discharge
Firmware
Firmware is a computer program that is embedded in a hardware
device, for example a micro controller. Firmware is somewhere
between hardware and software. Like software, it is a computer
program which is executed by a computer. But it is also an
intimate and vital part of a piece of hardware and has little
meaning outside of that hardware.
GPRS
General Packet Radio Service is a mobile data service available
to users of GSM (see below) based mobile phones and
modems. GPRS is packet-switched meaning that multiple users
share the same transmission channel, only transmitting when
they have data to send. Thus, the total available bandwidth can
be immediately dedicated to users who are actually sending at
any given moment, providing higher utilization where users only
send or receive data intermittently. Usually, GPRS data are
billed per kilobytes of information transferred.
GSM
The Global System for Mobile communications is the most
popular standard for mobile phones in the world. It includes
packet data capabilities by means of GPRS (see above).
LAN
Local Area Network
Magstripe
Short for Magnetic stripe
Residual-current device
(RCD)
Also known as a ground fault circuit interrupter (GFCI), ground
fault interrupter (GFI) or an appliance leakage current interrupter
(ALCI). In Australia, they are sometimes known as "safety
switches". The device disconnects a circuit whenever it detects
that the electric current is not balanced between the live and the
neutral conductors. Such an imbalance is sometimes caused by
current leakage through the body of a person who is grounded
and accidentally touching the energized part of the circuit.

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Safety
3 Safety
This manual uses the labels listed below to indicate specific type of risks that you
will encounter during certain procedures:
Danger:
Danger means that an accident may occur if the safety precautions are not
followed. This type of accident is likely to be fatal to human beings.
Warning:
Warning means that an accident may occur if the safety precautions are not
followed. This type of accident may be fatal or cause severe injuries to human
beings or may create essential damage to the product.
Caution:
an accident could occur if safety instructions are not followed. This type of
accident may cause injury to people or may create damage to the product.
ESD-sensitive component. Followprocedures for ESD protection. See section
ESD protection .
3.1 High voltage
Danger:
Contact with live components of equipment powered by high-voltage current can
be life-threatening. Also, bear in mind that moist components may conduct
electricity although they possess insulating properties when dry.
Some parts inside the pedestal and in the heating system inside the cabinet are
live with hazardous voltage even when the terminal is switched OFF.
Before working on components that conduct high-voltage electricity:
Turn OFF the power supply. Unscrew or switch OFF the fuse if there is one.
Make sure that the equipment is not exposed to moisture while you are working.
Follow all applicable local worker safety regulations.
3.2 Batteries
3.2.1 Back-Up battery holder on CPU board
The CPU board contains a lithium battery (button cell CR2032, 3 V, 210 mAh, 20
mm diameter) to keep the terminal's memory alive on power down.
Caution:
It is very important that the battery is of an approved brand (Duracell, Eveready,
Panasonic, Ray-O-Vac, Sanyo, Varta, Toshiba, Seiko, or another major battery
manufacturer).
The battery must be replaced at least every 5 years. See Batteries for a
description how best to replace the battery.
11
62

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Safety
Figure 1, Backup Battery case
3.2.2 Short-circuit risk
Warning:
Although the battery voltage is relatively low, there is a risk of personal injury
(such as burns) if the battery poles are short-circuited. Make sure you do not
short-circuit the battery when using tools and other metal objects.
When working with equipment connected to the power supply:
· Remove rings, necklaces, watches, key rings with chains, etc.
· Always use insulated tools.
· Follow all applicable local worker safety regulations.
3.2.3 Corrosive acid
Only batteries that are not maintenance-free need to be checked regularly.
Warning
The sulphuric acid used in lead batteries is corrosive. Always wear eye
protection when checking the battery acid level and refilling with water. If you get
acid in your eyes, flush them immediately with water. There should possibilities
for flushing eyes available on facilities where the battery is charged. If you get
acid on your skin, wash immediately with soap and water.
Handle the battery with care during transportation and installation.
Follow all applicable local worker safety regulations.
3.2.4 Risk of explosion
Warning:
Battery charging develops hydrogen gas that is highly explosive and
inflammable. The charging area must therefore be well ventilated. Besides
hydrogen gas, an acid fog is also developed.
An explosion may also occur within a few seconds if the battery poles are short
circuited by a metal object such as a wrench and sulphuric acid will then be
spread around.

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Safety
Fire extinguishers must be accessible and clearly marked. You must not smoke,
weld, cut, or use an open flame in the charging area. The charger must be OFF
both when you connect and when you disconnect the battery.
Follow all applicable local worker safety regulations.
3.2.5 Disposal
Lead acid batteries should be disposed of according to the manufacturer's
instructions.
Old batteries must be discharged according your countries policies and laws.
3.3 Display
Warning:
The liquid inside the LCD display is a hazardous substance.
If the display panel is damaged and the liquid crystal substance leaks out, be
sure not to get any in your mouth. If the substance comes into contact with your
skin or clothes thoroughly and promptly wash it off using soap and water.
See Display Module replacement for a description how to replace the display
unit.
3.4 Heavy lifting
Warning:
When lifting equipment that weighs more than 20 kg, always use a hoist, or let
two or more people lift it. There is a major risk of back injury or sprain.
The weight of the terminal depends on the configuration.
Follow all applicable local worker safety regulations.
3.5 Risk of tipping
Warning:
Before the terminal is fixed with screws to the floor or ground, there is a risk that
it may tip, especially if you open the doors.
The top cabinet can tip forward if it is not fixed to the pedestal.
3.6 ESD protection
3.6.1 What is ESD?
ESD is an abbreviation for Electrostatic Discharge.
Electrical charges are built up when materials are rubbed or
separated – e.g. when you walk across a carpet or get out of
your car. The charge, which may be several thousand volts,
can then be transferred to other objects if they get close
enough.
72

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Safety
Caution:
Handling ordinary plastic causes a charge to build up.
Most modern integrated circuits are extremely sensitive to ESD. The component
either ceases functioning altogether, causing the equipment to stop working, or
suffers damage that makes it extremely susceptible to further injury. This can
eventually result in intermittent faults that are extremely difficult to locate.
Caution:
Never expose ESD-sensitive components to shocks of static electricity.
3.6.2 Avoiding ESD damage
Rule number 1: Prevent charge build-up!
Plastic packaging and other large plastic objects can transfer charges to
conductive objects, which can then damage components. Except for special
anti-static plastic, all plastic must be kept away from unconnected printed circuit
board assemblies.
Rule number 2: If you need to work with electronic components or modules,
connect yourself through a wristband to a grounded part inside the terminal.
Avoid touching connector pins/poles and components on printed circuit board
assemblies.
Ensure that all components containing electronic parts are always stored in an
ESD protection bag when handled outside the terminal.
Remember that the bags’ insulating properties gradually wears out.
Always use a new bag.
The following ESD protection accessories can be ordered from Flowbird.
0401-E0360
Wristband (for connection to the ticket terminal cabinet)
0040-07012
ESD bag, small (fits print head and coin validator, etc.)
0040-07013
ESD bag, large (fits CPU board etc.)

Page 13CWT S5 Installation & Maintenance ManualIssue 5
Product description
4 Product description
Figure 2, Compact S5 with Tophat
360
The CWT S5 system is equipped with a touch
enabled 768x1024 pixels colour display with
adjustable luminescence. The CWT S5 features
a wake-up button.
All buttons required for the user interaction are
part of the user interface design presented in the
display. Even a full alpha-numeric keyboard can,
for instance, be presented in the display.

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Product description
4.1 Terminal interface
Figure 3, Terminal interface
The display assembly is built up with the following components:
1. Touch enabled Display
2. Warning/Error Indicator
3. Contactless Card Reader. See Card readers
4. Wake Up Button
5. Coin insertion slot. See Coin system
6. Card reader with pin-pad .
7. Bar code Scanner
8. Ticket outlet. See Print system
9. Coin return cup. See Coin system
Warning/error indicator
The warning/error indicator can light with either red or yellow color.
RED = Error
YELLOW = Warning
The slot for the warning indicator also supports the ambient light sensor
Wake Up button
15
17
17
17
21
21
17

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Product description
When in sleep mode the display is dark. This button wakes the terminal and will
display the default panel.
4.2 Display unit
The display is an 768x1024 pixels touch enabled colour display mounted in
portrait.
The display is inwards tilted for a better visibility.
Figure 4, Display unit
4.3 Means of payment
The CWT S5 support different means of payment and several payment
applications.
4.3.1 Payment applications
Currently the CWT S5 offers:
1. With pre-payment the user pays in advance and receives a ticket
A special pre-payment application is Code Payment which requires that the
user enters a code or number, for instance a license plate number. The user
pays at the terminal using an available payment option.
2. Pre-requisites payments use a third party to set the current tariff. In this case
the terminal requests a tariff via WebOffice from the third party. After
receiving the tariff, the purchase is handled as a pre-payment
3. With Post-payment, the user pays afterwards for the time used and receives
a ticket depending on the configuration.

Page 16CWT S5 Installation & Maintenance ManualIssue 5
Product description
The user checks in on the terminal on arrival with her credit or fleet card and
checks out and pays when she leaves. All steps of this process can be
followed in the WebOffice Post Payment menu. The feature is licensed.
4.3.2 Payment methods
The card and coin payment systems work independently of each other. Should
one payment unit be out of order for some reason, the other payment unit will
remain operable. A message in the display informs the customer about available
payment methods.
4.3.2.1 Mobile payments
Mobile payments like Swish (Sweden) and Vipps (Norway) allow the user to pay
for their parking by using a mobile phone.
The payment request is stated in the terminal and finalized on the mobile phone.
Purchases are registered in WebOffice to enable enforcement.
4.3.2.2 Cards
CWT terminals offer the possibility to pay with credit/debit magnetic stripe cards,
smart cards (chip cards), contact less cards, and hybrid cards using various
card reader configurations.
The standard card reader in the CWT S5 is a hybrid reader capable of reading all
track-2 ISO payment magstripe cards (common credit/debit cards) and ISO
smart cards (chip cards). The reader requires manual card insertion and
retraction of the card which enables the customer to remove the card if the
terminal or transaction fails. It is also possible to install card reader solutions to
be used with certain chip card applications, such as EMV 2.0. The reader
automatically detects if an inserted card is a magnetic card or a chip only card
and the card functions are adapted accordingly.
To verify that a card is valid, the card number is evaluated according to
prescribed rules before being checked against a blacklist containing non-valid
card numbers.
Credit cards are validated by our collector directly from the card reader without
any involving of the terminal.
4.3.2.3 Coins
The CWT S5 supports coin payment. The terminal uses various techniques for
rejecting and disposing of foreign objects and not accepted coins. The coins
used for payment are collected in a coin box that needs to be emptied or
replaced on site.
Cash collection system
Flowbird provides a complete system for secure collection and transport of
coins. With this system, the coins will never be displayed at any stage of the
collection process. Contact Flowbird or your local representative for more
information.

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Product description
4.3.3 Card readers
The CWT S5 model is equipped with EMV enabled Globalcom card readers.
Figure 5, Card reader unit
1. Contactless card reader A1000
2. Pin-pad P1000
3. Adapter
4. Card reader M1000
For detailed information see:
Globalcom External PayUnit - User Guide
Globalcom External PayUnit - Mounting Instructions for CWT S5
4.3.4 Coin system
The Coin system is managed as an external Pay Unit.
see the Smart Coin Acceptor User Guide (SCA External PayUnit user guide) for
details.
The coin system consists of the coin unit in the cabinet and the vault with its coin
box in the pedestal.

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Product description
Figure 6, Coin Flow through the coin unit
1. Coin detection sensor
2. Coin validator
3. Escrow
4. Coin return cup
5. Coin funnel to coin box
Important:
The function of the coin system may be interrupted if the terminal leans too
much in any direction.
Purchase flow
Inserting a coin in the coin detection sensor (1) will activate and open the coin
validator (2).
Invalid coins will be discarded in the coin Return Cup (4).
Valid coins will be routed into the Escrow (3).
If the purchase is cancelled the coins will be returned in the coin Return Cup (4).
If the purchase is accepted the coins will be forwarded to the coin Box (not
depicted) via the coin funnel (5).
4.3.4.1 Coin detection sensor
The function of the coin detection sensor is to activate the coin validator. The
coin validator is in its default position closed. If a coin is presented to the Coin
detection sensor, it will send a command to the coin validator to open to accept
and validate the coin.

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Product description
The Coin detection sensor is mounted in the door and has 2 pins on the back
that will guide the coin validator to line-up with the coin detection sensor. it also
sports a lip (red arrow) that will push the coin validator in place when the door is
closed.
Figure 7, Coin detection sensor
front
Figure 8, Coin detection sensor
back
4.3.4.2 Coin validator
The coin validator reveals if valid coins have been used. The validator also
includes sophisticated electronics for determining what type of coin is passing.
Figure 9, Coin validator

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Product description
Figure 10, Coin validator back side
4.3.4.3 Escrow
The task of the escrow is to store the inserted coins until the customer accepts
or cancels the purchase. Accepted coins are guided into the coin box (4).
Cancelling the purchase empties the coins into the coin return cup (1). The
volume of the escrow is approximately 25 2€ coins.
Figure 11, Escrow unit opened
The figure above shows the Escrow unit without its cover.
To the left is the scrap channel (1) through which any objects rejected by the
coin validator will fall into the coin return cup.
In the middle is the escrow (2) container with the Coin inlet (3) on top of it
On the right side the coin validator is open to the funnel (4)
At the bottom of the unit is the motor (5) located
The escrow can be rotated to the left or right by the motor via a gear system
attached to the flap.
4.3.4.4 Coin box
The coin box has 4.6 litre capacity. A presence sensor and software detection of
when the box is near full (75%) and full (100%) is also built into the system.