FLOWBIRD CWT S5 Instruction Manual

CWT S5 Installation &
Maintenance Manual

Page 2CWT S5 Installation & Maintenance ManualIssue 5
CWT S5 Installation & Maintenance Manual
Issue 5,
Published: 2021-07-28.
© 2021 Flowbird. All rights reserved. Flowbird reserves all proprietaryrights relating to the contents of this
document. Flowbird reserves all rights over usage, reproduction, representation, marketing, translation,
adaptation or modification, and generally all rights over present and future utilisation by any means, for any
purpose and in any territory, throughout the period of protection. All use of the contents of this document
requires the prior written permission of Flowbird. Flowbird reserves the right to change data, drawings and
descriptions without prior notice. Certain characteristics may varyaccording to customer requirements and do
not represent a commitment by Flowbird.
Flowbird
Headoffice 100 avenue de
Suffren,
75015 Paris - France
Box 1031
164 21 KISTA, Sweden
Sweden office
Website:
Support https://flowbird.force.com
www.flowbird.group

Page 3CWT S5 Installation & Maintenance ManualIssue 5
Table of Contents
Table of content
1. Aprovals 6
2. Introduction 6
2.1 About this Manual ............................................................................................. 6
2.2 Available formats .............................................................................................. 6
2.3 List of major changes ....................................................................................... 7
2.4 Target audience ................................................................................................ 7
2.5 Structure of this book ....................................................................................... 7
2.6 References ....................................................................................................... 7
2.7 Terminology ...................................................................................................... 8
3. Safety 9
3.1 High voltage ...................................................................................................... 9
3.2 Batteries ........................................................................................................... 9
3.2.1 Back-Up battery holder on CPU board ............................................................. 9
3.2.2 Short-circuit risk .............................................................................................. 10
3.2.3 Corrosive acid ................................................................................................. 10
3.2.4 Risk of explosion ............................................................................................. 10
3.2.5 Disposal .......................................................................................................... 11
3.3 Display ............................................................................................................ 11
3.4 Heavy lifting ..................................................................................................... 11
3.5 Risk of tipping ................................................................................................. 11
3.6 ESD protection ............................................................................................... 11
3.6.1 What is ESD? ................................................................................................. 11
3.6.2 Avoiding ESD damage .................................................................................... 12
4. Product description 13
4.1 Terminal interface ........................................................................................... 14
4.2 Display unit ..................................................................................................... 15
4.3 Means of payment .......................................................................................... 15
4.3.1 Payment applications ..................................................................................... 15
4.3.2 Payment methods .......................................................................................... 16
4.3.2.1 Mobile payments ........................................................................................ 16
4.3.2.2 Cards ......................................................................................................... 16
4.3.2.3 Coins .......................................................................................................... 16
4.3.3 Card readers ................................................................................................... 17
4.3.4 Coin system .................................................................................................... 17
4.3.4.1 Coin detection sensor ................................................................................ 18
4.3.4.2 Coin validator ............................................................................................. 19
4.3.4.3 Escrow ....................................................................................................... 20
4.3.4.4 Coin box ..................................................................................................... 20
4.4 Bar code Scanner .......................................................................................... 21

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Table of Contents
4.5 Print system ................................................................................................... 21
4.5.1 Flowbird printer ............................................................................................... 23
4.5.1.1 Paper supply .............................................................................................. 23
4.5.1.2 Printer mounting ........................................................................................ 23
4.5.2 Pre-printing on printer media .......................................................................... 24
4.6 Data communication ...................................................................................... 25
4.6.1 WebOffice ....................................................................................................... 25
4.6.2 Transaction processing .................................................................................. 25
4.7 Mechanical design .......................................................................................... 25
4.7.1 Terminal measurements ................................................................................ 25
4.7.2 General ........................................................................................................... 27
4.7.3 Product label ................................................................................................... 28
4.7.4 Inside the cabinet ............................................................................................ 28
4.7.5 Inside the pedestal .......................................................................................... 30
4.7.5.1 COIN BOX Vault ........................................................................................ 31
4.7.6 Door locks ....................................................................................................... 32
4.7.6.1 Mechanical locks ....................................................................................... 32
4.7.6.2 Electronic locks ......................................................................................... 32
4.7.6.3 Door-open sensors .................................................................................... 35
4.7.7 Heating system ............................................................................................... 35
4.8 Power supply .................................................................................................. 35
4.8.1 Power control .................................................................................................. 36
4.8.2 Battery charging by solar power ..................................................................... 36
4.8.3 Battery charging by mains power ................................................................... 37
4.9 Administrative tools ........................................................................................ 37
4.9.1 The service menu ........................................................................................... 37
4.10 CWT S5 interconnections .............................................................................. 38
4.10.1 CPU board version 0501-E0153 Rev B .......................................................... 38
5. Installation 41
5.1 Site preparations ............................................................................................ 41
5.1.1 Minimal site dimensions & Mounting holes ..................................................... 41
5.1.2 Solar power positioning .................................................................................. 42
5.1.3 Placing the terminal on an existing concrete foundation ................................ 43
5.1.4 Pouring a new concrete foundation ................................................................ 44
5.1.5 Power supply .................................................................................................. 45
5.2 Installing the terminal ...................................................................................... 46
5.2.1 Mounting the pedestal in its foundation ........................................................... 46
5.2.2 Mounting the cabinet on top of the pedestal ................................................... 46
5.2.3 Installing the battery ........................................................................................ 46
5.2.4 Connecting to the mains power grid ............................................................... 47
5.2.5 Installing a modem .......................................................................................... 49
5.2.5.1 Checking modem contact with network provider ...................................... 51
5.2.6 Loading paper in the Flowbird printer ............................................................. 52
5.2.7 Installing the coin box ...................................................................................... 56

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Table of Contents
5.3 Program loading ............................................................................................. 56
5.4 Changing the settings of the terminal ............................................................. 57
6. Daily operation 57
6.1 Changing and emptying the coin box ............................................................. 57
6.2 Paper refill ....................................................................................................... 58
7. Maintenance 61
7.1 Batteries ......................................................................................................... 62
7.1.1 Battery levels .................................................................................................. 62
7.1.2 Battery on CPU board ..................................................................................... 62
7.1.3 Lead-acid batteries ......................................................................................... 63
7.1.4 Battery replacement ....................................................................................... 63
7.1.4.1 CPU board lithium cell replacement .......................................................... 63
7.1.4.2 Replacing the Lead-acid battery ................................................................ 64
7.2 Flowbird printer ............................................................................................... 64
7.2.1 Correcting paper jams in the printer ............................................................... 64
7.2.1.1 Correcting paper jams and cleaning the print head in the printer ............. 64
7.2.2 Printer Replacement ....................................................................................... 66
7.3 Coin unit .......................................................................................................... 67
7.3.1 Coin validator .................................................................................................. 67
7.3.1.1 Cleaning of the coin validator ..................................................................... 67
7.3.1.2 Replacing the coin validator ....................................................................... 69
7.3.2 Replacing the escrow ..................................................................................... 69
7.4 Card readers .................................................................................................. 70
7.4.1 Card reader replacement ............................................................................... 70
7.5 Display module ............................................................................................... 70
7.5.1 Display Module replacement .......................................................................... 72
7.5.1.1 Connecting the display to the CPU board ................................................. 74
7.6 Bar code Scanner .......................................................................................... 74
7.6.1 Bar code Scanner replacement ..................................................................... 74
7.7 Cabinet & pedestal ........................................................................................ 75
7.7.1 E-lock replacement ......................................................................................... 75
7.7.2 Door replacement ........................................................................................... 77
7.7.3 Lacquer touch-up ............................................................................................ 78
7.8 Solar panel ...................................................................................................... 79
8. Changing the CWT software and firmware 79
81Keyword Index

Page 6CWT S5 Installation & Maintenance ManualIssue 5
Aprovals
1 Aprovals
PCIData SecurityStandard (PCIDSS), Level 1.
A set of comprehensive requirements for enhancing payment account data
security. Developed by the founding payment brands of the PCI Security
Standards Council, including American Express, Discover Financial Services,
JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help
facilitate the broad adoption of consistent data security measures on a global
basis. This is a multifaceted security standard that includes requirements for
security management, policies, procedures, network architecture, software
design and other critical protective measures. This comprehensive standard is
intended to help organizations proactively protect customer account data.
EN 12414 - Vehicle parking control equipment – Pay and display ticket
machines – Technical and functional requirements.
Flowbird has the IP 33 approved
EN 14450 - Secure storage units. Requirements, classification and
methods of test for resistance to burglary.
Secure safe cabinets. The CWT Compact is tested according to this standard
with very good result, but a pay and display terminal cannot be certified to this
standard due to the requirements of the standard. Test documentation is
available from Flowbird.
FCC part 15 (2006) Subpart B, class B
ADA, DDA and Article 11
CE
2 Introduction
2.1 About this Manual
This Manual describe the Installation and Maintenance of your CWT S5 terminal
All available functions are described in the manual without specifically mentioning
which functions are implemented as standard and which of them that is optional.
Some of the figures show optional items.
2.2 Available formats
The handbook is available in the following formats:
· Adobe Acrobat Reader (PDF)
· WebHelp (HTML)

Page 7CWT S5 Installation & Maintenance ManualIssue 5
Introduction
Flowbird distributors can download them from www.flowbird.group. We
recommend that you visit the web site regularly to ensure that you have the latest
version of the handbook.
Keep previous issues of the manual because Flowbird cannot guarantee that
new issues will include information on older versions of the CWT products.
2.3 List of major changes
The list below contains major changes since the last released versions.
Area
Page
Change
Issue
Initial draft
1
Product description
CPU board version
0501-E0153 Rev B
updated com port
information
2
Update after review
3
Mechanical design
Added extra short
terminal
4
Remove old reverences
5
2.4 Target audience
This manual is intended primarily for personnel who plan and carry out the
installation and maintenance of the CWT terminals in the field.
This document is focused on the CWT S5
2.5 Structure of this book
The structure of this document is outlined below.
· Introduction introduces this document itself, as well as to WebOffice in
terms of a system overview and general functions.
· Safety describes the risks when working with the terminal
· Product presentation describes the product and its use
· Installation describes how to best install the terminal
· Operation describes how to operate the terminal on a daily base
· Maintenance describes the maintenance you can do to keep the terminal
working fault free
· changing the CWT software and firmware describe the process of
upgrading the terminal to the latest software
2.6 References
1. CWT Configuration Handbook (0400-T0232). This document also describes
the service menu AVR and program updating procedures, information that
may be required during installation and maintenance.
13
38
25
6
9
13
41
57
61
79

Page 8CWT S5 Installation & Maintenance ManualIssue 5
Introduction
2. Exploded view drawings for each model
3. CWT User Interface Design Handbook
4. CWTC OS Update for CPU board version 0501-E0150.docx
5. Mounting of Top Hat
2.7 Terminology
Term
Meaning
AVR
The AVR is an 8-bit RISC single chip micro controller. The AVR
uses on-chip flash memory for program storage. See more about
AVR updates in the CWT Software Configuration Handbook.
CWT
Common term for all Cale WebTerminal models (CWT 2110,
CWT 2115, CWT 2120, CWT Compact Classic, CWT 104, CWT
104 S, CWT Compact all models).
ESD
Electrostatic Discharge
Firmware
Firmware is a computer program that is embedded in a hardware
device, for example a micro controller. Firmware is somewhere
between hardware and software. Like software, it is a computer
program which is executed by a computer. But it is also an
intimate and vital part of a piece of hardware and has little
meaning outside of that hardware.
GPRS
General Packet Radio Service is a mobile data service available
to users of GSM (see below) based mobile phones and
modems. GPRS is packet-switched meaning that multiple users
share the same transmission channel, only transmitting when
they have data to send. Thus, the total available bandwidth can
be immediately dedicated to users who are actually sending at
any given moment, providing higher utilization where users only
send or receive data intermittently. Usually, GPRS data are
billed per kilobytes of information transferred.
GSM
The Global System for Mobile communications is the most
popular standard for mobile phones in the world. It includes
packet data capabilities by means of GPRS (see above).
LAN
Local Area Network
Magstripe
Short for Magnetic stripe
Residual-current device
(RCD)
Also known as a ground fault circuit interrupter (GFCI), ground
fault interrupter (GFI) or an appliance leakage current interrupter
(ALCI). In Australia, they are sometimes known as "safety
switches". The device disconnects a circuit whenever it detects
that the electric current is not balanced between the live and the
neutral conductors. Such an imbalance is sometimes caused by
current leakage through the body of a person who is grounded
and accidentally touching the energized part of the circuit.

Page 9CWT S5 Installation & Maintenance ManualIssue 5
Safety
3 Safety
This manual uses the labels listed below to indicate specific type of risks that you
will encounter during certain procedures:
Danger:
Danger means that an accident may occur if the safety precautions are not
followed. This type of accident is likely to be fatal to human beings.
Warning:
Warning means that an accident may occur if the safety precautions are not
followed. This type of accident may be fatal or cause severe injuries to human
beings or may create essential damage to the product.
Caution:
an accident could occur if safety instructions are not followed. This type of
accident may cause injury to people or may create damage to the product.
ESD-sensitive component. Followprocedures for ESD protection. See section
ESD protection .
3.1 High voltage
Danger:
Contact with live components of equipment powered by high-voltage current can
be life-threatening. Also, bear in mind that moist components may conduct
electricity although they possess insulating properties when dry.
Some parts inside the pedestal and in the heating system inside the cabinet are
live with hazardous voltage even when the terminal is switched OFF.
Before working on components that conduct high-voltage electricity:
Turn OFF the power supply. Unscrew or switch OFF the fuse if there is one.
Make sure that the equipment is not exposed to moisture while you are working.
Follow all applicable local worker safety regulations.
3.2 Batteries
3.2.1 Back-Up battery holder on CPU board
The CPU board contains a lithium battery (button cell CR2032, 3 V, 210 mAh, 20
mm diameter) to keep the terminal's memory alive on power down.
Caution:
It is very important that the battery is of an approved brand (Duracell, Eveready,
Panasonic, Ray-O-Vac, Sanyo, Varta, Toshiba, Seiko, or another major battery
manufacturer).
The battery must be replaced at least every 5 years. See Batteries for a
description how best to replace the battery.
11
62

Page 10CWT S5 Installation & Maintenance ManualIssue 5
Safety
Figure 1, Backup Battery case
3.2.2 Short-circuit risk
Warning:
Although the battery voltage is relatively low, there is a risk of personal injury
(such as burns) if the battery poles are short-circuited. Make sure you do not
short-circuit the battery when using tools and other metal objects.
When working with equipment connected to the power supply:
· Remove rings, necklaces, watches, key rings with chains, etc.
· Always use insulated tools.
· Follow all applicable local worker safety regulations.
3.2.3 Corrosive acid
Only batteries that are not maintenance-free need to be checked regularly.
Warning
The sulphuric acid used in lead batteries is corrosive. Always wear eye
protection when checking the battery acid level and refilling with water. If you get
acid in your eyes, flush them immediately with water. There should possibilities
for flushing eyes available on facilities where the battery is charged. If you get
acid on your skin, wash immediately with soap and water.
Handle the battery with care during transportation and installation.
Follow all applicable local worker safety regulations.
3.2.4 Risk of explosion
Warning:
Battery charging develops hydrogen gas that is highly explosive and
inflammable. The charging area must therefore be well ventilated. Besides
hydrogen gas, an acid fog is also developed.
An explosion may also occur within a few seconds if the battery poles are short
circuited by a metal object such as a wrench and sulphuric acid will then be
spread around.