2019 US: www.FoodSaver.com | CA: www.FoodSaver.ca | MX: www.oster.com.mx/foodsaver Consumer Service: US: 1-877-777-8042 CA: 1-877-804-5383 MX: +52 55 5366 0800
TROUBLESHOOTING
Troubleshooting
Red Seal LED
flashing
• Unit is overheated. Always allow 20 seconds between seals. Under heavy
usage, appliance will shut off automatically and Red Light will flash. Wait
for 20 minutes for unit to cool off.
• Always wait 20 seconds between seals.
• Vacuum pump running more than 120 seconds. Under heavy usage
appliance will shut off automatically and Red Light will flash. See next
section ‘Vacuum Pump is running, but bag is not evacuating air’.
Vacuum Pump is
running, but bag is
not evacuating air
• If making a bag from a Roll, make sure one end of the bag is sealed. (See
“How to Make a FoodSaver®Bag” on pg 8.)
• Adjust the bag and try again. Make sure the open end of the bag is down
inside the Drip Tray.
• Check for wrinkles in bag along Sealing Strip. To prevent wrinkles in the
seal, gently stretch bag flat while inserting bag into Drip Tray.
• Open unit and make sure upper gasket has no foreign objects, dirt or
debris on it (See “Care & Cleaning” on pg. 12).
Upper Gasket is
loose or has a tear
• Contact consumer services at the number or website listed below.
Bag is not sealing
properly
• Too much liquid in bag, freeze before vacuuming.
• Check for food debris around seal area. If present, clean Gasket (See
“Care & Cleaning” on pg. 12)
• Bag has wrinkles: To prevent wrinkles in the seal, gently stretch bag flat
while inserting bag into Vacuum Channel.
• Make sure unit is turned on.
• Unit overheated. Wait several minutes for unit cool down.
No lights on the
control panel
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Make sure Vacuum View Window is all the way down.
• Make sure unit is turned on.
Nothing happens
when Vacuum View
Window is closed.
• Make sure unit is plugged in.
• Make sure unit is turned on.
• Make sure wall outlet is functional.
• Press on Vacuum and Seal Activation bar.
Problem Solution
GUIDELINES
Troubleshooting
Problem Solution
Cannot insert bag into
machine
• Make sure there is enough bag material to reach center of Drip Tray.
Always allow three inches (7.62 cm) of extra space to allow the bag to seal
tightly around food contents.
• Gently stretch bag flat while inserting. Insert bag curled down into Drip
Tray.
Air was removed from
the bag, but now air has
re-entered
• Examine the seal. A wrinkle along the seal may cause air to re-enter the
bag. To prevent wrinkles in the seal, gently stretch bag flat while inserting
bag into Drip Tray.
• Sometimes moisture or food material (such as juices, grease, crumbs,
powders, etc.) along seal prevents bag from sealing properly. Cut bag open,
wipe top inside of bag and re-seal.
• Sharp food items may have punctured bag. Use a new bag if there is a
hole. Cover sharp food items with a soft cushioning material, such as a
paper towel, and re-seal.
• Fermentation or the release of natural gases from inside the foods may
have occurred. When this happens, food may have begun to spoil and
should be discarded.
•
Faulty bag. Bag could be punctured. Try another bag.
Bag melts
• Sealing Strip may have become too hot. Always wait at least 20 seconds
for appliance to cool down before you vacuum seal another item.
• Use FoodSaver®brand bags. Our FoodSaver®Bags and Rolls are specially
designed for FoodSaver®units.
Container does not
vacuum
• The FoodSaver®Container Lid must be correctly aligned with the Container
opening. (See “Owner’s Manual” provided with accessory.)
• Make sure you press the Accessory button.
• Make sure Container Lid is closed securely on all 4 sides of the Container.
• Make sure rubber Gasket on inside of Lid is free from food residues.
• Examine Container rim for cracks or scratches and make sure Container
valve is clean.
Roll not
dispensing:
• Please pull roll firmly from bag dispenser. It is located under the
Lower Cut and Seal bar.
If you need further
assistance:
• Contact consumer services at the number below or visit the website and
click the ‘Support’ tab.
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