FOUNTAINS.COM TOP-500EIS-100-12 User manual

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TABLE OF CONTENTS
SYSTEM OVERVIEW................................................................................................................................3
ELECTRONICS.........................................................................................................................................3
GAS VALVE AND PILOT COMPONENTS ...............................................................................................3
GAS REQUIREMENTS.............................................................................................................................4
IGNITION CONTROL SPECIFICATIONS ................................................................................................4
INSTALLATION.......................................................................................................................................5
PROPER VENTING..................................................................................................................................8
ACCEPTABLE MEDIA..............................................................................................................................8
OPERATION............................................................................................................................................8
MAINTENANCE ......................................................................................................................................9
HELPFUL TIPS FOR PROPER OPERATION......................................................................................... 10
12V SYSTEM CLEARANCE FROM COMBUSTIBLES ........................................................................... 14
TROUBLESHOOTING .......................................................................................................................... 15
PARTS LIST & ACCESSORIES .............................................................................................................. 17
WARRANTY.......................................................................................................................................... 18

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The Smart Weather Electronic Ignition System utilizes CSA certied components to be added
to an outdoor product.
Installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas
Code, ANSI Z223.1 / NFPA, or International Fuel Gas Code.
The appliance, when installed, must be electrically grounded in accordance with local codes or, in the
absence of local codes, with the National Electric Code, ANSI/NFPA 70, if applicable.
»Components are CSA Certied ANSI Z21.97-(2017) /
CSA 2.41-(2017) certied.
»-20° to 175° temperature range.
»Durable connections designed to resist outdoor
conditions.
»TC Flame-sense system.
»Hot Surace Igniter (HSI).
»LED diagnostics.
»CSA Certied ANSI Z21.97-(2017) / CSA 2.41-(2017)
certied
»12 or 14 VAC or installations within 5 eet owater.
»110V or installations arther than 5 eet rom water.
»Potted control module to protect against moisture
and damage.
»Hot Surace Ignition (HSI), provides stable burner
ignition in harsh conditions.
»Thermocouple Flame Sense, fast responding and
resistant to wind, moisture and corrosion.
»LED diagnostics or eld service and
troubleshooting.
»All connectors are water resistant.
»Certied CSA ANSI Z21.97-(2017) / CSA 2.41-(2017)
certied.
»Coils are encapsulated to protect against moisture.
»Pilot has robust ame pattern, wind resistant.
»Pilot injectors are stainless steel.
»Thermocouple is nickel plated for durability.
»Hot Surace Igniter (HSI) with protective cage.
»Hot Surace Igniter (HSI) connection is waterproo.
»The Power Wire connector is waterproof.
GAS VALVE AND PILOT COMPONENTS
ELECTRONICS
SYSTEM OVERVIEW
CALIFORNIA PROPOSITION 65
WARNING
This product can expose you to Chromium, which is known to the state o
Caliornia to cause cancer and birth deects or other reproductive harm.
(For more inormation, go to: www.p65warnings.ca.gov)
VIEW

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GAS REQUIREMENTS
FUEL TYPE
Prior to making gas connections, ensure appliance
being installed is compatible with the available
gas type. Check the label on the appliance to
conrm appliance gas type requirement.
GAS PRESSURE
Proper input gas pressures are required or
optimum appliance perormance.
GAS PRESSURE REQUIREMENTS
Pressure Natural Gas Propane Gas
Minimum 3.5” W.C. 1/8 PSI 8” W.C. 1/3 PSI
Nominal 7” W.C. 1/4 PSI 11” W.C. 1/3 PSI
Maximum 14” W.C. 1/2 PSI 14” W.C. 1/2 PSI
IGNITION CONTROL SPECIFICATIONS
RECOMMENDED WIRE SIZE
Note: There are numerous electrical devices that can
be used to turn the re eature on and of. Devices
such as wall switches and remote control devices that
are used should be UL listed and approved devices or
turning high voltage (110v electrical power) on and of.
SWEIS IGNITION CONTROL TIMING
ELECTRICAL REQUIREMENTS
ELECTRICAL CONNECTIONS
Pre-Purge 3.25 Seconds
HSI Warm-Up 5 Seconds
Trial for Ignition 20 Seconds
Flame Failure Response 10 Seconds Max
Inter-Purge 5 Seconds
Flame Loss Recycles 15 Seconds
Flame Loss Recycles Delay None
WARNING: The 12/14V Smart Weather
Electronic Ignition System operates on
12/14 Volts AC power. DO NOT attempt
to power using 110 Volts AC Power!
DAMAGE WILL RESULT!
Acceptable Input Voltages to Supplied 12 Volt AC
Transormer are 110 / 120 Volt AC
(Only 12V systems include the transormer)
Read label on supplied transformer for
proper connection information.
The SWEIS has a red and a black wire protruding from
it. These are the power wires. When multiple SWEIS are
connected, the polarity between them must be the same.
To achieve this, all othe red wires must be connected to
the same wire from the transformer and all of the black
wires connected to the other wire from the transformer.
THE PROVIDED TRANSFORMER IS CAPABLE OF
PROVING POWER TO UP TO 4 12V SWEIS UNITS
The SWEIS is supplied with an external 12 VAC
Transormer (Only 12V systems include this).
It is highly recommended to use dielectric grease or
silicon to ll any and all wire nuts used in installation o
the SWEIS.

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INSTALLATION
WARNING: Inspect all components beore installation.
Iany parts are damaged contact your supplier. DO NOT
INSTALL DAMAGED PARTS.
WARNING: RISK OF FIRE! Provide adequate clearances.
Keep appliance area clear and ree rom combustible
materials, gasoline, and other ammable vapors and
liquids. (See diagram on page 11).
Only a qualied installer, service agent, or local gas
supplier may install and service this product.
WARNING: Check or gas leaks ater installation
is complete.
GAS TYPE
Beore making gas connections ensure appliance
being installed is compatible with the available
gas type.
GAS PRESSURE
Proper input pressures are required for optimum
appliance perormance. Gas line sizing requirements
need to be made ollowing NFPA51.
PRESSURE REQUIREMENTS FOR APPLIANCE
(Natural Gas or Propane)
Maximum Inlet Pressure:
1/2 psi
TYPICAL PRESSURE REQUIREMENTS FOR APPLIANCE:
Minimum Inlet Pressure:
1/4 psi
Nominal Operating Inlet Pressure:
7” WC (NG) / 11” WC (LP)
GAS CONNECTION
Have the gas supply line installed in accordance with
local building codes, iany. Inot, ollow ANSI 223.1.
Installation should be done by a qualied installer
approved and/or licensed as required by the locality.
Note: A listed manual gas shutof device must be installed
prior to the location othe appliance.
PILOT ASSEMBLY
The pilot is congured or natural gas. A propane gas
injector is provided in the kit. Additional injector sizes
are available to provide proper ame pattern. Please
contact The Outdoor Plus or assistance.
STARTUP
A small amount of air will be in the gas supply lines. When
rst lighting appliance it will take a short time or air to
purge from lines. Subsequent lighting of the appliance
will not re-quire such purging.
Pilot must be clear of all media.
»Check all ttings and connections.
»Do not use open ame to check or leaks.
»Check or leaks with a commercially available,
noncorrosive leak check solution.

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MUST READ! BURNING MEDIA INSTALLTION
WARNING: Ithe inormation in this manual is not ollowed exactly, a re or
explosion may result causing property damage, personal injury, or loss olie.
WARNING: Placement omedia (glass, lava, stone,
etc.) MUST NOT cover the pilot assembly.
DO NOT USE SAND!
DO NOT COVER PILOTS WITH SAND!
USE ONLY FIRE-RATED MEDIA

CORRECT INSTALLATION
ONLY FIRE-RATED MEDIA
PAN TO HOLD MEDIA
PROPER VENTING & CAVITY
WRONG INSTALLATION
NO PAN TO HOLD MEDIA
IMPROPER VENTING
COVERS PILOT IGNITER

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Installation or repair should be perormed by a qualied
service technician who is locally licensed. The appliance
should be inspected before use and at least annually by
a qualied technician.
DO NOT remove any decal/rating plates rom the
SWEIS. A gas shut of must be installed outside the
exterior othe re eature or emergency shut of and
maintenance. A sediment trap is highly recommended
to alleviate any problems rom debris or sediment
in the gas line. It is the installers responsibility to
ensure the fuel supply and line are adequate to
supply the maximum BTU or the burner used.
Note: a heat sheild/plate MUST be installed between the
SWEIS and the burner ring to avoid over heating.
The SWEIS box may now be mounted to the burner or
burner & pan combination. Thread sealant must be
used on all pipe thread connections. The Outdoor Plus
recommends you use a 2” stainless steel nipple or longer
to help protect the SWEIS from radiant heat from the
burner.
The SWEIS is designed to automatically close the gas
valve and shut down should temperatures exceed 175°
Fahrenheit. To keep the unit cool, proper ventilation and
a heat sheild must be provided.
The Outdoor Plus Recommends a Stainless Steel Whistle-
Free Flex Hose to eliminate the noise.
GAS CONNECTION
PILOT ASSEMBLY CONNECTIONS
We recommend mounting the pilot on top of the burner
pan and in that conguration, the pilot line, thermocouple
and igniter lead should be lowered through a hole in
the pan prior to connecting to the control box. The pilot
comes pre-assembled rom the actory, so the installer
can simply connect the assembly to the main control box.
The igniter has a “shaped” push on waterprooconnector
ensuring that is can only be connected the correct way.
Push this black plastic connector parts rmly together
until it locks in place. Gently tug on wires to assure
connection is secure. The exible corrugated pilot tube
has a are tting that should be connected 1/4 turn past
hand tight. Please double check to ensure the tting is
snug both into the control box and the are connection.
The thermocouple should now be connected. It screws
onto the 11/32” brass tting on the control box closest
to the black connector. It should be snug, but do not
over-tighten.
Next, you may mount the pilot to the burner pan. The
shield is designed with perforated material which you
can use to secure to the pan with self tapping screws.
The installer can determine the best placement for the
pilot depending on the burner conguration keeping the
pilot within 1” rom a burner port or quick ignition. Once
all connections are complete, it is highly recommended
to perform a leak test. Turn on the gas supply and using
gas test solution or soapy water solution, spray the gas
connections on the SWEIS including the pilot connector
to ensure it is leak free.
BURNER
PILOT ASSEMBLY
SWEIS BOX
GAS SUPPLY LINE
BURNER PAN/PLATE
(MANDATORY)
ELECTRICAL SUPPLY
FROM TRANSFORMER
12V ELECTRONIC IGNITION

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PROPER VENTING
Certain re pit enclosures may require extra ventilation
depending on size, material or extended use.
1 Square Inch oventilation is REQUIRED or every 25,000
BTUs.
This is especially important for propane units, as propane
gas is heavier than air and can pool in the bottom oan
enclosure.
ACCEPTABLE MEDIA
»Lava rock no smaller than 1/2" average diameter.
»1/2" to 3/4" Fire glass specically designed and
approved or re eatures.
»Stones oman made materials (reractory) designed
or re pits.
»DO NOT USE SAND, DO NOT FILL HOLLOW AREAS.
Media used in the re eature enhances the look othe
ame and improves the re pit perormance. As gas is
emitted from the burner, the media helps mix air with
uel resulting in a more uniorm ame and a cleaner
burn. The media will also help spread the ame across
all areas othe burner resulting in aster and more even
ignition.
The media covering the burner should never exceed 2".
Iusing re glass, we recommend you use 1/2" diameter
minimum and only cover the burner 1/2" to 3/4". With all
media, the pilot burner MUST be let open to the air or
proper ignition. When the media is placed correctly, you
should see the top of the pilot burner shield. If ignition is
delayed or inconsistent, you may need to remove some
media from the pilot burner area. When using propane
gas it is important to check for back pressure created
by excessive use omedia that could result in gas being
forced back through the air mixer.
OPERATION
FIRE FEATURE START UP
1. Beore turning appliance on, visually inspect re
eature to ensure combustible materials have not
collected inside the feature which could burn once the
re eature is turned on. Be sure anyone standing near
the re eature is aware you will be turning the re
feature on before actually turning it on.
2. Turn re eature on by turning on the electrical device
used to power the re eature.
SEQUENCE OF OPERATION DURING IGNITION
When powered, indicating a call for heat, the unit will wait
or Pre-Purge time. The HSI will be energized or warm
up time, then the pilot gas valve will energize or Trial-
or-Ignition time. The HSI will turn of ater Ignition Time.
Ithe ame is detected on the thermo-couple beore the
end othe trial or ignition time, the HSI will turn of. The
main valve will turn on and the pilot valve will remain on
until power is removed or ame signal is lost. I ame is
lost, the control will turn of the gas valve, and ater the
ame loss recycle delay, restart the ignition sequence. I
aame is not detected during the Trial-or-Ignition time
and Trials-or-Ignition remain, the pilot and HSI will turn
of and wait or Inter-Purge time beore starting the next
ignition attempt. Iaame is detected prior to turning
on the gas valve, the control will stop sequence and
remain in saety shutdown until the ame signal is below
minimum threshold, or drops continuously by minimum
threshold value beore continuing.
»Power is applied.
»Hot Surace Igniter (HSI) becomes hot and 4
seconds later the pilot gas valve opens.
»Within 10 seconds opower application pilot ame
should be visible
»Within 10 seconds opilot ame ignition, the burner
(re ring/burner bar) should ignite.
FIRE FEATURE SHUTDOWN
Turn re eature of by turning of the electrical device
used to power the re eature.
WARNING: Venting is required to dissipate heat and
any residual uel. Failure to provide proper ventilation
could result in overheating and or explosion.
WARNING: Do not use any other material as media
in the re eature other than those listed below.
WARNING: HOT - DO NOT TOUCH - MAY RESULT IN
SEVERE BURNS
- Supervise children in same area as the appliance.
- Alert children and adults to dangers of high
temperatures.
- Flammable materials should not be hung rom the
appliance or placed on or near the appliance.
WARNING: The appliance must be inspected beore
use and at least annually by a qualied service technician.
Any guard or protective device removed or servicing
must be replaced prior to operation. Keep the appliance
area clear and ree rom combustible materials, gasoline
and other ammable vapors and liquids.
WARNING: Do NOT use this appliance iany part has
been under water.
Immediately call a qualied service technician to inspect
the appliance and to replace any part othe control
system and any gas control which has been under water

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PRIOR TO EACH USE
Inspect or debris in re eature – remove debris prior
to use.
SEMI-ANNUALLY
»Visually inspect pilot igniter or debris/insect
inestation (spider webs).
»Visually inspect burner holes to ensure they are clear.
»Clean either othe above as necessary using
compressed air.
ANNUALLY
»Visually inspect pilot igniter or excess corrosion due
to heat and moisture.
»Turn re eature on to ensure proper operation.
WARNING: Maintenance should only be perormed
by a qualied service technician. The appliance should
be inspected beore use and at least annually by a
qualied service technician.
WARNING: Ensure gas and power are shut of and
appliance is cool beore servicing.
WARNING: Any guard or protective device removed
or servicing must be replaced prior to operation.
MAINTENANCE
MAINTENANCE INSTRUCTIONS
REMOVAL OF DEBRIS
»Do NOT perorm the maintenance until suraces othe re eature are cool to the touch, The Outdoor Plus
recommends leaving the re pit of or at least 1 hour prior to servicing.
»Remove any debris on or around the re eature such as spider webs, dirt, etc. by using a dry brush or
compressed air.
»Pilot debris removal: Unscrew the pilot cover rom the igniter. Use a dry brush or compressed air to clean out
the pilot igniter. Place the pilot cover back on with the screw, ater pilot igniter is cleaned.
WARNING: Keep ree rom constant water. Unit is
not water-proo

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HELPFUL TIPS FOR PROPER OPERATION
1. Cross ventilation is REQUIRED! A minimum o1 square inch oventilation is required or every 25,000 BTUs on
each side othe installation. Air ow is your riend!
2. Media (lava rock and glass) minimum o1/2" and no larger than 2" in diameter.
3. Media must not cover the pilot. The pilot needs air. Avoid packing media against the pilot.
4. Media must be approved by the appliance manuacturer.
5. Large BTU applications (above 150,000 BTU’s) could require a large injector.
6. A heat shield/Pan MUST be installed between the burner and SWEIS
7. The SWEIS has a temperature saety shutof at 175° F.
8. Be sure the gas shut of valve is open.
9. If using wire nuts, be sure they are weather proof and use dielectric grease on the wires.
10. The unit is water resistant. NOT water proo! DO NOT PUT IN WATER OR SUBMERGE.
LED DIAGNOSTIC CODES
OFF NO POWER / INTERNAL FAULT
ON NORMAL OPERATION
1 FLASH HOT START, THERMOCOUPLE HOT AT POWER UP
2 FLASHES TRIAL LOCKOUT, MAXIMUM IGNITION TRIALS EXCEEDED WITHOUT FLAME DETECTION
3 FLASHES FLAME LOSS LOCKOUT, EXCEEDED MAXIMUM LOSSES OF FLAME AFTER PROVING BURNER ON.
4 FLASHES FLAME SENSE FAULT
5 FLASHES VALVE FAULT
FAST FLASH SAFETY SHUTDOWN
LED DIAGNOSTIC CODES
WIRING GAUGE CHART

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14V

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14V
MINIMUM 12" CLEARANCE
FROM BURNER TO FLOOR

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THE SWEIS IS INSTALLED BUT WHEN TURNED ON
NOTHING HAPPENS:
The most common cause is an electrical wiring
or power issue. Inspect all electrical connections
careully to conrm all wires rom the transormer
to the re eature are connected properly. Iwiring
is properly connected, disconnect the wires at the
re eature and use a multimeter to conrm a
minimum o12 volts when the re eature is turned
on. Ithere is not a minimum o12 volts at the re
feature, conduct the same test at the transformer
to determine if the transformer is truly producing
a minimum o12 volts. Iyou do have a minimum
o12 volts at the re eature contact us or urther
assistance.
THE SWEIS IS TURNED ON, THE IGNITER GLOWS
ORANGE AND GAS CAN BE HEARD FLOWING,
BUT DOES NOT IGNITE:
The two most common causes to this fault are; Air
in the Gas Line or low Electrical Current to the re
feature.
Air in the Gas Line:
New gas line installations oten have air trapped
inside that must be removed or purged prior to
installing the SWEIS. If the line has not been properly
purged, it may take several cycles oturning the re
eature on and of beore the all the air is purged
from the gas line.
Understanding how the SWEIS operates will help you
go through the purging process. When you turn on
the SWEIS, the igniter will begin to glow, followed by
the pilot gas valve opening 4 seconds later. During
next 3 minutes the igniter will cycle on and of every
30 seconds while the pilot gas valve will remain on
the entire time. Accordingly, if you are attempting to
purge air from the gas line, engage the system and
leave it on or approximately 3 minutes. Next turn
it of and then back on. Let the system run or an
additional 3 minutes. When purging air rom a new
gas line, you may need to cycle the power several
times as described above beore gas begins to ow.
Iat any point you smell gas and still don't have
ignition, you should attempt to light the pilot ame
with a hand held lighter. If ignition occurs when you
light it by hand, go to the section, see Electrical
Current in column 2.
Electrical Current:
Ipurging the gas line does not solve the problem,
the ignition failure is most likely that the igniter is
not getting hot enough to light the gas. The main
reason an igniter will not reach full temperature is
low amperage.
Electricians will commonly check the electrical
power, note there are a minimum o12 volts and
think everything is ne electrically, so there must be
a problem with the SWEIS.
The deciency is not in the volts but rather the amps.
Amperage reaching the re eature is dependent on
the gauge wire used between the transformer and
the re eature. Our installation instructions require
no less than 12 gauge wire up to 50 eet and 10
gauge or installs over 50 eet. Smaller wire size will
often be the problem in ignition. Steps to check for
sucient amperage:
»CAUTION: Turn of the gas supply beore proceeding.
»Utilizing clamp on ammeter, clamp the ammeter
around one othe wires providing power to the
SWEIS.
»Turn on the re eature.
»Amperage should range between 1.4 to 1.6 amps
initially. Four seconds ater being turned on the
amperage will jump to approximately 2.0 amps.
Ithe amperage listed previously is not present AND
the wire gauge used was less than listed above,
change the wiring. Otherwise contact us or urther
assistance.
THE FIRE FEATURE WAS TURNED OFF, BUT SMALL
FLAMES CAN STILL BE SEEN FLICKERING FROM
THE FIRE FEATURE.
Turn the re eature back on, let the main burner light
and then turn it of again. You may need to do this
several times. Small pieces odebris in the gas line
may get caught in the main or pilot valve preventing
it from completely closing. This is common a new
gas line. By cycling power you can oten dislodge the
debris. If cycling power does not rectify the problem,
turn the gas of using the manual gas shutof and
contact us for further assistance.
TROUBLESHOOTING

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SEQUENCE OF
OPERATION FAULT CHECK RESULT ACTION(S)
Power ON No Function / No LED
Indication
Check or 14V at
Transformer
No or low
voltage
Make sure transormer is powered. Iso, replace
transformer.
Check or 14V at
Control Box
No or low
voltage
Check wiring or continuity, replace ibroken.
Ensure wire is <50 feet long and 12AWG minimum
(smaller number is bigger wire). Replace with
larger wire or shorten length. Replace with correct
wiring if incorrect.
Igniter
Warm-up LED on, No Ignition
Check or breaks in Pilot
Igniter Broken Replace Pilot Igniter.
Check Pilot Igniter wiring &
Connector
Damaged or
Broken Repair.
Trial for
Ignition
Igniter ON, does not light Control
goes through all ignition attempts
then enters 2 LED ash lockout
Is pilot valve opening?
No. Pilot gas
ow
Check input gas pressure. Maximum pressure 1/2
PSI. Install regulator if higher.
Check voltage to pilot valve. Voltage should read
>10.2VDC. Check "No or Low Voltage" above iless.
Check pilot coil or open circuit. Replace pilot valve
iopen.
Yes. Gas ow
at pilot. No
ignition/low
ame
Ensure air has been bled rom gas line
Consult burner manuacturer or minimum gas
pressure
Inatural gas, ensure pilot jet is not or LP
Check pilot injector or clogged jet. Clean or
replace.
Ipilot can be lit with a match, check igniter
position and adjust, or check "No or Low Voltage"
above.
Pilot lights but goes of at end o
trial without main burner. 2 ash
lockout ater end otrials. Flame is
not detected.
Ensure pilot ame
is impinging on the
thermocouple
No
Check or clogged pilot or injector and clean.
Check or correct pilot injector. (LP or NG)
Is the thermocouple securely
connected to the control
box?
No Tighten Connection
Yes Replace Thermocouple
Burner ON Units shuts down ater ame
detected
LED ashing 3 times, no
recycle? Yes
Maximum ame losses per heat cycle exceeded.
Recycle power to reset.
Ensure pilot ame is impinging on the
thermocouple and is adequately sheltered rom
the wind. Iimpingement is consistent and no
wind present, replace thermocouple.
LED ashing 4 times, no
recycle? (Flame sense ault) Yes Turn power of or 10 seconds and back on. I persistent, replace control module.
LED ashing 5 times, no
recycle? (Valve Fault) Yes
Turn power of or 10 seconds and back on. I
persistent, check "No or Low Voltage" above. I
voltage is okay, replace control module.
Shuts down beore main
burner lights Yes Check "No or Low Voltage" above.
Shuts down ater being on
or several minutes or hours
and does not re-light
Yes
Over temperature - ensure control compartment
remains under 175° F. Icontinued operation
above this temperature, lie oproduct will be
reduced.
Unit shuts down for 1 minute
every 24 hours Yes This is normal operation or validation osaety circuitry.
TROUBLESHOOTING GUIDE

WWW.THEOUTDOORPLUS.COM PAGE 18 909.460.5579
PARTS LIST & ACCESSORIES
24" PILOT IGNITER
ASSEMBLY
TOP-500PIR
MINI & STANDARD CAPACITY UNITS
TOP-500PIRHC
HIGH CAPACITY UNITS
PILOT IGNITER
COVER
TOP-PIC
PILOT IGNITER
GLOW PLUG
TOP-PIGP
12V
TRANSFORMER
OPT-12V
BLUETOOTH
CONTROLLER
TOP-500BLU
PILOT
ORIFICE(S)
TOP-PI23 | #23 ORIFICE
MINI CAPACITY UNITS
TOP-PI30 | #30 ORIFICE
STANDARD & HIGH CAPACITY UNITS