Hughes HX50 User manual

1037106-0001
Revision B.03-Draft
August 10, 2006
Hughes
Draft
Remote Terminal
Installation Guide
Models: HX50, HX100

Copyright © 2006 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other
trademarks are the property of their respective owners.

• Important safety information
1037106-0001 Revision B.03-Draft iii
Important safety information
For your safety and protection, read this entire manual before
attempting to install the remote terminal. In particular, read this
safety section carefully. Keep this safety information where you
can refer to it if necessary.
Types of warnings used
in this manual This section introduces the various types of warnings used in this
manual to alert you of possible safety hazards.
DANGER
Indicates an imminent electric shock hazard, which, if not
avoided, will result in death or serious injury.
WARNING
Indicates a potential electric shock hazard, which, if not
avoided, could result in death or serious injury.
DANGER
Indicates an imminently hazardous situation, which, if not
avoided, will result in death or serious injury.
WARNING
Indicates a potentially hazardous situation, which, if not
avoided, could result in death or serious injury.

• Important safety information
iv 1037106-0001 Revision B.03-Draft
CAUTION
Indicates a potentially hazardous situation, which, if not
avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.

• Contents
1037106-0001 Revision B.03-Draft v
Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Audience profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Contact information for product users . . . . . . . . . . . . . . . . . . . xvi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvii
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvii
Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX50 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX50 Hardware specifications. . . . . . . . . . . . . . . . . . . . . . . . .2
HX100 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
HX100 Hardware specifications. . . . . . . . . . . . . . . . . . . . . . . .5
Supported configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Commissioning methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . .8
Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installation process summary . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 2
Preparing for the Installation . . . . . . . . . . . . . . . . . . . . .11
Inventorying the items required for installation . . . . . . . . . . . . .11
Confirming installer laptop and customer site requirements . . .13
Installer laptop requirements . . . . . . . . . . . . . . . . . . . . . . . . .13
Remote site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Conducting the site survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 3
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . .17
Assembling and adjusting the antenna . . . . . . . . . . . . . . . . . . . .17
Attaching the HX50 remote terminal to the pedestal base. . . . .17
Connecting the receive and transmit cables to the remote
terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . .20

• Contents
vi 1037106-0001 Revision B.03-Draft
Powering up and observing HX50/HX100 LEDs . . . . . . . . . . .22
Chapter 4
Commissioning the
HX50/HX100 Remote Terminal . . . . . . . . . . . . . . . . . . .25
Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .25
Obtaining an IP address from the remote terminal. . . . . . . . .25
Uploading the SBC configuration file to the HX50/HX100 .27
Commissioning the HX50/HX100 . . . . . . . . . . . . . . . . . . . . .29
Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Entering manual commissioning parameters . . . . . . . . . . . . .38
Antenna pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 5
Completing the Installation. . . . . . . . . . . . . . . . . . . . . . .43
Confirming that all files are current . . . . . . . . . . . . . . . . . . . . . .43
Connecting the HX50/HX100 remote terminal to a computer. .44
If the customer cannot use enterprise resources . . . . . . . . . . .44
Connecting serial devices to the HX50/HX100 remote
terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Printing the System Information page . . . . . . . . . . . . . . . . . . . .47
Creating a shortcut to the System Control Center . . . . . . . . . . .48
Chapter 6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Initial troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Cannot access the System Control Center . . . . . . . . . . . . . . . . .51
Can access the System Control Center but cannot use enterprise
network resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Access the System Control Center . . . . . . . . . . . . . . . . . . . . .53
Confirming that the remote terminal is commissioned . . . . .53
Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . . .53
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . .53
Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . . .54
Checking that TCP Acceleration is operational . . . . . . . . . . .54
Checking that Web Acceleration is operational . . . . . . . . . . .54
Checking HX System gateway connectivity . . . . . . . . . . . . .55
Enterprise network connectivity. . . . . . . . . . . . . . . . . . . . . . .56
Checking enterprise naming system settings . . . . . . . . . . .57
Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Using the remote terminal LEDs for troubleshooting . . . . . . . .58
LED appearances during normal operation . . . . . . . . . . . . . .59
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
HX50 Ethernet port LEDs . . . . . . . . . . . . . . . . . . . . . . . . .60
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

• Contents
1037106-0001 Revision B.03-Draft vii
All LEDs off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
LAN LED is lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
If LAN LED stays lit . . . . . . . . . . . . . . . . . . . . . . . . . . .65
If LAN LED goes dark . . . . . . . . . . . . . . . . . . . . . . . . . .65
Problems when using additional devices . . . . . . . . . . . . . . . .66
Receive LED not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
System LED not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Power LED not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Power LED blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Chapter 7
The System Control Center . . . . . . . . . . . . . . . . . . . . . .69
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .69
Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Test Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
System Status page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Receive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .77
Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Appendix A
Configuring a Windows computer to support DHCP .89
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Appendix B
Updating the remote terminal software. . . . . . . . . . . . .97
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . . .97
Configuring the TCP/IP properties on the installer laptop. . . . .98
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Windows 98 SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Updating the fallback.bin file. . . . . . . . . . . . . . . . . . . . . . . . . .105
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

• Contents
viii 1037106-0001 Revision B.03-Draft
Appendix C
Disabling a Web browser’s proxy connection. . . . . . .107
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Appendix D
Conforming with standards and directives . . . . . . . . .111
Safety – operating conditions for Canada . . . . . . . . . . . . . . . .112
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . .113
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . .114
R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . .114
IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
FCC Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Ringer equivalence number (REN) . . . . . . . . . . . . . . . . . . .115
Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . .116
Canada – equipment attachment limitations. . . . . . . . . . . . .116
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .117
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

• Figures
1037106-0001 Revision B.03-Draft ix
Figures
Chapter 1
1. HX50 Remote terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
2. HX50 rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
3. HX100 Remote terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
4. HX100 rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
5. Single-host configuration EPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
6. Multiple-host configuration: Ethernet hub or router (wired LAN) . . . . . . . . . . .7
7. Multiple-host configuration: wireless base station (wireless LAN). . . . . . . . . . .8
Chapter 2
8. HX50 installation kit components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
9. HX100 installation kit components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 3
10. Attaching the HX50 to the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
11. Connecting the receive and transmit cables to the HX50 remote terminal . . . .19
12. Connecting the receive and transmit cables to the HX100 remote terminal . . .19
13. Connecting HX50 component cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
14. Connecting HX100 component cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 4
15. Successful ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
16. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
17. HX100 Broadband Satellite Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
18. Antenna Location screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
19. Entering location manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
20. Selecting the satellite and transponder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
21. Entering satellite parameters manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
22. Verifying satellite parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
23. Selecting the transmit radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
24. Receive pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
25. Accessing the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
26. Accepting the security certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
27. Registering a remote terminal (enterprise customer) – entering site ID. . . . . . .37
28. Manual Commissioning Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
29. Antenna pointing screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
30. Receive pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

• Figures
x1037106-0001 Revision B.03-Draft
Chapter 5
31. Final configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
32. Connecting a serial device to the HX50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
33. Connecting a serial device to the HX100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
34. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . .48
35. Entering the System Control Center URL in the Create Shortcut window . . . .49
36. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 6
37. HX50 Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
38. HX100 Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
39. Ethernet port LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
40. HX50 power and cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
41. HX100 power and cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Chapter 7
42. System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
43. System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
44. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .71
45. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
46. Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
47. Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
48. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
49. Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
50. Successful connectivity test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
51. Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Appendix A
52. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
53. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . . .90
54. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
55. Network and Dialup Connections - Windows 2000. . . . . . . . . . . . . . . . . . . . . .92
56. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . .92
57. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . .93
58. Control Panel - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
59. Network window - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . .95
60. TCP/IP Properties - Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . .95
61. Gateway tab - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Appendix B
62. Saving the Fallback Updater utility on the installer laptop . . . . . . . . . . . . . . . .97
63. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
64. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . .100

• Figures
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65. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . .100
66. Network and Dial-up Connections - Windows 2000 . . . . . . . . . . . . . . . . . . . .101
67. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . .102
68. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . .102
69. Control Panel - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
70. Network window - Windows 98SE and Me. . . . . . . . . . . . . . . . . . . . . . . . . . .104
71. TCP/IP Properties - Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . .104
72. Entering the remote terminal IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Appendix C
73. Selecting the Connections tab - IE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
74. Accessing LAN settings - IE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
75. Accessing proxy settings - Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Appendix D
76. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

• Figures
xii 1037106-0001 Revision B.03-Draft

• Tables
1037106-0001 Revision B.03-Draft xiii
Tables
Chapter 1
1. HX50 equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. HX100 equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 6
3. Front panel LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Chapter 7
4. Receive code (RxCode) messages and corrective actions . . . . . . . . . . . . . . . . .75
5. Transmit code (TxCode) messages and corrective actions . . . . . . . . . . . . . . . .78
Appendix D
6. HX50 and HX100 standards compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

• Tables
xiv 1037106-0001 Revision B.03-Draft

• About this document
1037106-0001 Revision B.03-Draft xv
About this document
Scope and audience This manual describes installing, commissioning,
troubleshooting, and servicing HX50 and HX100 remote
terminals. The manual also provides additional reference
information for the installation and operation of the remote
terminals.
While the HX50 and HX100 share a basic set of features and
functionalities, the HX100 offers these additional features over
the HX50:
•rack mounting kit
•higher speed inroutes
The HX100 is packaged in a thin horizontal enclosure and
includes a mounting kit for optional rack installation. The HX50
has a smaller, more portable desktop form-factor and includes an
attachable pedestal base for optional vertical mounting.
Audience profile This manual is intended for use by the following audiences:
•Professional installers
•Installer trainers, who prepare separate instructions for the
installers
Organization This manual is organized into the following chapters and
appendices:
Chapter 1 – Introduction gives an overview of the HX50/HX100
remote terminal.
Chapter 2 – Preparing for the Installation discusses steps that
must be completed before installing an HX50 or HX100 remote
terminal.
Chapter 3 – Installing the Hardware explains how to assemble
and install HX50 and HX100 remote terminals.
Chapter 4 – Commissioning the HX50/HX100 Remote Terminal
explains how to register for use the HX50/HX100, either
manually or using a satellite-based method.

• About this document
xvi 1037106-0001 Revision B.03-Draft
Chapter 5 – Completing the Installation discusses those tasks that
must be completed after the remote terminal is installed and
commissioned to make it fully operational.
Chapter 6 – Troubleshooting describes procedures for correcting
problems encountered while installing or commissioning remote
terminals.
Chapter 7 – The System Control Center describes the System
Control Center, an embedded web application that provides
remote terminal status and configuration information to the user.
Appendix A – Configuring a Windows computer to support
DHCP explains how to configure a PC connected to the remote
terminal to use the Dynamic Host Control Protocol (DHCP),
which is used to manage the assignment of IP addresses to
devices on the remote LAN.
Appendix B – Updating the remote terminal software explains
how to use the Fallback Updater utility to update the
fallback.bin file on an HX50/HX100 remote terminal.
Appendix C – Disabling a Web browser’s proxy connection
explains how to disable proxy server settings for Internet
Explorer and Netscape.
Appendix D – Conforming with standards and directives lists the
standards and directives that apply to HX50 and HX100
terminals.
This manual also contains a safety summary, a list of
abbreviations and acronyms, and an index.
Contact information for
product users
For warranty or repair support, your contact information varies
depending on your location. If you need service, warranty or
repair support, please contact your customer service
representative in accordance with your service agreement.
%%BUSINESS GROUP REVIEWER: PLEASE VERIFY
THAT THIS IS THE CORRECT CONTACT
INFORMATION??%%

• About this document
1037106-0001 Revision B.03-Draft xvii
Conventions This manual follows the typographical conventions shown below
to help clarify instructions:
Related publications The following documents provide more detailed information
about HX system and System gateway (GTWY) components.
•HX System Overview (1037105-0001)
•HX System Gateway (GTWY) Installation Manual,
Volume 1: Overview and Rack Installation (1036936-0001)
•HX System Gateway (GTWY) Installation Manual,
Volume 2: Component Configuration (1036937-0001)
•HX System Gateway (GTWY) Operations and
Troubleshooting Manual, Volume 1: Remote Terminal
Operations (1036938-0001)
•HX System Gateway (GTWY) Operations and
Troubleshooting Manual, Volume 2: GTWY Operations
(1036939-0001)
•HX System Gateway (GTWY) Reference Manual,
Volume 1: UEM References (1036940-0001)
•HX System Gateway (GTWY) Reference Manual,
Volume 2: Other Native Interface References
(1036941-0001)
•Remote Terminal User Guide, Models HX50, HX100
(1036942)
Example Explanation
Click Exit.Indicates the names of command
buttons that execute an action.
The system displays the following:
Are you ready?
Indicates all system messages
and prompts as the system
displays them.
Ty p e exit Indicates operator input.
Enter a value in the Time field. Indicates the names of fields on
windows.
Retrieve the following file:
O:\template\techman_r3
Indicates file names or file paths
referenced in the manual.
Press ALT+V to view the menu. Indicates function or keyboard
keys. Press two keys
simultaneously—in this case, Alt
and V.
Select the Edit menu. Indicates the names of menu bar
options on a software screen.
Go to Edit → Spelling Checker Indicates a menu/submenu
sequence for selecting an action
or option

• About this document
xviii 1037106-0001 Revision B.03-Draft
Revision record
Revision Date of issue Scope
AMay 31, 2006 Production Release
B.01 July 25, 2006 First draft of Revision B
B.02 August 7, 2006 Second draft of Revision B
B.03 August 10, 2006 Third draft of revision B
(Bookmarks inspection)

Chapter 1 • Introduction
1037106-0001 Revision B.03-Draft 1
Chapter 1
Introduction
The HX50 and HX100 are the two remote terminals that can be
used with an HX system. This chapter discusses these general
HX50 and HX100 remote terminal topics:
•HX50 overview on page 1.
•HX100 overview on page 4.
•Supported configurations on page 6
•Commissioning methods on page 8
•Installation process summary on page 9
HX50 overview The HX50 remote terminal, shown in Figure 1, is a very small
aperture terminal (VSAT) that provides satellite connectivity
between a remote IP device such as a computer, POS device, or
small LAN, and the HX system gateway (GTWY). The HX50 is
designed for desktop use, either resting horizontally or mounted
vertically using a provided pedestal base. Like the HX100, the
HX50 is equipped with a serial port, two Ethernet ports, a
telephone line port, and an internal modem, as shown in Figure 2.
Figure 1: HX50 Remote terminal

Chapter 1 • Introduction
21037106-0001 Revision B.03-Draft
HX50 Hardware
specifications
Refer to Table 1 for HX50 equipment specifications.
Figure 2: HX50 rear panel
Table 1: HX50 equipment specifications
Product Element Specification
Weight 2.4 lb (1.089 kg)
Width 1.7 in (4.32 cm)
4.5 in (11.43 cm) with pedestal base
Height 9.5 in (24.13 cm)
9.75 in (24.77 cm) with pedestal base
Depth 10.5 in (26.67 cm)
AC/DC power supply for
1 W radio (64 W)
Electrical requirements:
• Input line voltage
• Input line frequency
• Rated power
consumption
Power cord
PN 1031105-0001
100 - 240 V - 2A max
50-60 HZ AC
64 W
Detachable power cord for 110 VAC outlet
type