Frisco Citizen User manual

Your electric-assisted or e-bike works reliably under all weather
conditions, although an excessive water exposure could damage
the electronics and/or the electric motor.
Never touch the electronics on the e-bike with wet hands and
never touch the plus and minus poles at the same time, as the
strong short-circuit current could cause injury.
The batteries used are subject to weather influences. Cold
temperatures can affect battery performance. The performance
of the batteries can decrease by up to 1/3 in below-zero
temperatures. Please remember that your range will decrease if
you ride in winter. When the temperature reaches 20°C/68°F
again, the batteries will revert to full performance.
Never attempt to repair electronics on the e-bike yourself,
always ask a specialist in the event of a problem.
Before we begin

In order to maintain and enjoy your e-bike, please read the operating instructions carefully before
getting started. Familiarize yourself with the safety regulations and all the controls to guarantee
safe, trouble-free riding .
Computer
Battery
Motor
Max speed
15.5 mph (limited) to 20 mph
Max distance
30+ mi depending on assist level
Battery
Samsung 36 V 8.8 AH
Motor
250 W high speed rear motor
Charge time
4 hours

RANGE OVERVIEW
The performance of your e-bike depends on the load, the road conditions, braking and
accelerating maneuvers and tire pressure. Please keep these factors in mind while you are riding.
With the wind, normal
temperature, normal load
Against the wind,
normal temperature and
normal load
With the wind, ≤2° gradient,
normal temperature and
normal load
Even Road
Even Road
Hilly Road
Bike weight < 50 lbs
Rider < 220 lbs
Maximum Assist
Moderate Assist
RANGE

STARTING, PARKING AND RANGE
Maximizing your range
Many factors influence the performance of the battery which
has impact on your range.
Charge the battery completely before a long ride.
More energy is required on uneven roads and hilly conditions.
Frequent speed changes use up more energy.
Bigger loads use up more energy.
Check your tire pressures and always keep your e-bike clean
and well lubricated, as this helps save energy.
Make sure that both wheels can move freely. It helps save
energy if the brakes are not rubbing or sticking. Check your
brakes regularly.
Vigorous pedaling helps save the battery and increases your
range.
Parking
Avoid parking in rain or snow.
If your e-bike gets wet, dry it off with a dry towel at the end of
your ride

Take your first ride in an open space so you can get used to the
acceleration. Once you are used to the bike, you can enjoy the
assistance of the electric motor in normal riding conditions.
The control unit has a low-voltage protection system which
automatically switches off the power assist if the battery voltage
falls below a certain level.
Do not use power assist on slippery or dirty ground.
Switch power assist off if the drive is not behaving normally to
avoid damaging the electrical components.
Never take passengers with you or overload your e-bike. This
could damage the electrical components.
Concentrate on the road in front of you. Avoid potholes, gravel,
wet road markings, oil and other obstacles.
Be careful when braking. Always brake with the rear wheel brake
first, as it is less aggressive than the front wheel brake.
WARNING!
Be very careful the first time you ride
your e-bike! In power mode, the
e-bike is considerably faster than a
normal bike!
YOUR FIRST RIDE
Please read the operating instructions
carefully and completely. Check all parts
before your first ride.

BATTERY CHARGING INSTRUCTIONS
Warning!
Always switch the power off before charging the battery.
Never cover the battery charger.
Place the charger on an even surface.
There are two ways to charge the battery:
Charging when removed from your e-bike.
Charging directly on your e-bike.
Warning!
Beginning the charging process:
Connect the charging plug on the charger to the charging socket
on the battery and then connect the 120V plug to the socket.
Ending the charging process:
First disconnect the 120V plug from the main and then the
charging plug on the charger from the charging socket on the
battery.
POWER
RED POWER ON
CHARGE
RED CHARGING
GREEN CHARGED

SAFETY INSTRUCTIONS FOR THE BATTERY AND CHARGER
Your e-bike has a lithium-ion battery. Never charge the battery
with a replacement charger which is not designed for this
purpose. Using an unsuitable charger on a lithium ion battery
could lead to overheating, fire or explosion.
Keep the battery charged when your e-bike is not in use. You
can charge the battery separately or directly on the e-bike.
Never charge the battery near flammable materials.
Never charge the battery near infants and small children.
Remove any valuable objects from near battery while it is
charging.
The charging time depends on how full the battery was. If the
battery was completely empty, it will take 4 to 6 hours before it
is fully charged. When the battery is fully charged, the LED on
the charger switches from red to green. You should now discon-
nect the charger from the battery.
Never leave the charger connected to the battery for an
extended period. Lithium-ion batteries have very low discharge
rates, they do not need to be connected to the charger all the
time (charging overnight is safe).
It is normal for the battery and the charger to get warm while
charging.
The battery is half charged when new. Please charge it as
quickly as possible. The first three times, charge the battery for
at least 12 hours.
There is a control light on the charger. The red control light
means that the battery is charging, the green one means that
the battery is fully charged (the green light is also lit if no
battery is connected).
Please make sure that the charger voltage matches your local
voltage.
The charger must always be used indoors.
Charge the battery out of reach of children.
Do not open the charger, it is a high-voltage unit.
Never touch the two battery electrodes at the same time as this
could cause an electric shock.
Never take the battery out of the e-bike while it is charging.
Please charge the battery for at least 2 hours every 2 months.
Do not allow liquids or metals to penetrate into the charger.
Never use the charger in oily, dusty, dirty or damp environments.
Avoid direct sunlight.
Avoid using the charger in thunderstorms.
Always use the charger in cool, well ventilated places.
Never use the battery near heat sources such as open fires or
flames.
Do not hit the battery and avoid strong vibrations.
The warranty is voided if the battery is opened or damaged.
Your e-bike is designed for normal road traffic and for a single
person.
Never use your e-bike for extreme maneuvers, such as extreme
off-road use, jumps or excess load. This could damage the ebike
and cause serious injuries.

WARNING!
Do not over-lubricate. If oil gets onto
the wheels or the brake pads, this
reduces the performance of the
brakes and increases braking
distances.
MAINTENANCE
Do not clean your e-bike with a pressure washer. Water could
penetrate into the motor causing damage to the electrical
components.
Only use a damp cloth with a neutral detergent to clean your
e-bike. Do not use acidic detergents as these could damage the
frame or components of your e-bike.
In everyday use, please keep the control unit clean and dry, keep
it away from water, vibrations and dirt as these could damage
the controller.
The drive chain can throw excess oil onto the wheels, wipe any
excess oil away immediately. Never oil the pedal step. Wash
excess oil from the wheels or brake pads with soapy water. Dry
the e-bike before using it again.
PEDALS
CHAIN
BOTTOM
BRACKET
MOTOR
Put 4 drops of oil
on the axle.
Put 1 drop of oil on
each link of the chain.
Ask your bike shop.
Ask your bike shop.
Every 6 months
Every 6 months
Every 6 months
Every year
Oil the following components with light engine oil (20W) as follows:

Make sure you carry out the following safety checks before you ride
SERVICE OVERVIEW
Brakes
Check that the brakes are working properly.
Visually inspect the brake cables to check correct alignment to
the wheels.
Make sure that the handbrake cables are lubricated and there is
no evidence of wear. Make sure the brake levers are lubricated
and tightly fixed to the handlebars.
Wheels and tires
Check the tire pressure (printed on the sidewall of the tire).
Check the wheels are running correctly and that there is no
damage.
Check the tension and make sure all spokes are in place.
Check the axle nuts are tightened properly.
Control Unit
Make sure the handlebars and stem are properly adjusted and
tightened.
Check that the handlebars and fork are pointing straight ahead.
Check that the control bearing lock is properly adjusted and
tightened.
Chain
Make sure the drive is oiled and clean and runs smoothly.
Bearings
Check that all bearings are lubricated and turn freely.
Check the control bearings, wheel bearings, pedal bearings and
bottom brackets.
Crank and pedals
Check that the pedals and crank are seated correctly.
Check that the crank arm is properly fitted to the axle.
Derailleur gears
Check the function of the front and rear gears.
Check the gear lever is properly fitted to the handlebars.
Make sure that the gear, gear levers and handbrake cables are
properly lubricated.
Frame and forks
Check that the frame and fork are not bent or broken.
If parts are bent or broken, they must be replaced immediately.
Accessories
Make sure that all reflectors are properly fitted and not covered.
Make sure that all other connections on the e-bike are correctly
and securely fastened and working correctly.
Always wear a helmet.

COMPUTER
C
O
M
P
U
T
E
R

UP Button
POWER Button
DOWN Button
Pass Level
Battery Capacity
Cruise Function
Power-Assisted Function
Single Trip Time
Total Trip Time
Throttle Display
6Km/H Power Assist
Riding Speed (metric)
Riding Speed (US)
Maximum Speed
Average Speed
Distance (metric)
Distance (US)
Trip Distance
Total Distance
Battery Voltage
Brake Display
Backlight & Headlight
1
2
3
4
5
6
7
9
10
8
11
12
13
14
Km/H
MPH
MXS
AVS
KM
MIL
DST
ODO
VOL
ASSIST
CRUISE
PAS
TM
TTM
THROTTLE
14 13 12 11
10
9
765
4
3
2
1
8

1. ON/OFF
Hold the button long enough to turn on the power. Hold a second time to
turn off the power. When the motor stops driving and the EBike is not in use
for 5 consecutive minutes, it will automatically shut down and turn off the
motor power supply.
OPERATING INSTRUCTIONS
Hold the button long enough to turn on backlight and
headlights. Hold a second time to turn them off.
2.1 Turn On Backlight & Headlights
Hold the or button shortly to switch 1-5 file gear.
Gear 1 s for minimum power and Gear 5 is for the
maximum power. Each startup will automatically retstore
to the last setting (the user can set randomly). Gear 0 is
for no booster function.
2.2 Assist Ratio Gear (ASSIST) Switch
Hold the button. When flashes, the bike
drives at a speed of no higher than 6Km/h. Release
the button to disengage.
2.3 6KM/H Assist Function
Turn on throttle, THROTTLE display.
2.4 THROTTLE Display
When power-assited riding is activated.
2.5 PAS Display
Once the cruise function is turned on and the trip
riding speed is greater than 7Km/h, hold down the
button to enter cruise mode. To cancel, just
brake or hold any button.
2.6 CRUISE Function
After the power has been turned on for 5 seconds,
hold down the and buttons at the same time.
The single trip riding time (TM) ans the single trip
distance (DST)will flash. Hold the shortly to clear
the content.
2.7 Display & Delete Single Data

Hold the button shortly while in display 1 to enter
display 2. After 5 seconds in riding mode, display 2
will automatically retun to display 1.
3. Display 2
Hold the button shortly while in display 2 to
enter display 3. After 5 seconds in riding mode, a
single maximum speed (MXS) display will
automatically return to real riding speed (Km/H).
4. Display 3
After the power is on for 5 seconds, hold the and
the buttons at the same time. The maximum
riding speed MXS and KM/H will flash. Press the
same buttons shortly to set the maximum riding
speed (default 25KM/H). Press the button
shortly to go to the next parameter setting.
1. Set Maximum Riding Speed
Once you set the maximum riding speed, the wheel
diameter specification flashes. Press the or the
button shortly to set the specifications of the wheel
diameter. Press the shortly to go to the next
parameter setting.
2. Wheel Diameter Setting
5. In display 3, press button shortly to re-enter display 1.
6. Hold button to turn off the display and the power supply of the
controller.
7. Automatically prompt interface.
Once the wheel diameter is set, the KM/H and Km
will flash. Press the and the shortly to select
the metric units of speed and mileage.
3. Set the Metric Units
Display
Riding Speed
Total Distance
Metric
KM/H
Km
US
MPH
Mil
4. KM/H and Km stop flashing after metric unit setting is complete.
Press the shortly again to re-enter the maximum riding speed
interface; or hold the to exit, save the settings and return to
display 1.
OPERATING INSTRUCTIONS
(continued) GENERAL PROJECT SETTINGS