Fujitsu F9600 Interface User manual

DIGITAL TELEPHONE
USER GUIDE
F9600
F9600c


DIGITAL TELEPHONE
USER GUIDE
SECTION 119-034-015
Issue 1, January 2001
Copyright © 2001 Fujitsu Business Communication Systems
All rights reserved.
Fujitsu Business Communication Systems shall not be liable for
any commercial losses, loss of revenues or profits,
loss of goodwill, inconvenience, or exemplary, special, incidental,
indirect or consequential damages whatsoever, or
claims of third parties, regardless of the form of any claim
that may result from the use of this practice.
N
O
I
T
A
C
I
T
F
I
E
C
9001
ISO
R
THE SPECIFICATIONS AND INFORMATION PROVIDED
HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND
ARE NOT A WARRANTY OF ACTUAL PERFORMANCE,
WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS
AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON
INDIVIDUAL CONFIGURATIONS, USE OF COLLATERAL
EQUIPMENT, OR OTHER FACTORS.
FUJITSU BUSINESS
COMMUNICATION SYSTEMS
Return to:
MENU

i
TABLE OF CONTENTS
Title Page
INTRODUCTION ..................................................................................1
Hookflash Signal to Trunk ....................................................................2
DIGITAL TELEPHONE DESCRIPTION ...............................................3
STANDARD FEATURES ......................................................................3
Fixed (Basic) Feature Buttons .......................................................5
Programmable Feature Buttons .....................................................5
Button Indicators ............................................................................5
Microphone and Speaker ...............................................................5
Display Capability ..........................................................................6
Contrast Control .............................................................................6
Ringer Tone Control .......................................................................6
Ringer, Handset Receiver, and Speaker Volume Control ..............6
Wall-Mounting Capability ...............................................................6
Tape Recording Capability on Digital Telephones .........................6
FIXED FEATURE BUTTONS ...............................................................7
NEW CALL Button .........................................................................7
PARK Button ..................................................................................7
FLASH Button ................................................................................7
CAMP-ON Button ...........................................................................7
TRANSFER Button ........................................................................8
MIC-OFF Button .............................................................................8
HOLD Button ..................................................................................8
SPEAKER Button ...........................................................................8
PROGRAMMABLE FEATURE BUTTONS ...........................................9
OPTIONS ...........................................................................................10
30-Button Add-on Module ............................................................10
Custom Colored Faceplate ..........................................................10
Analog Modem Port/Recording Module .......................................10
MOUNTING AND REMOVING THE CLEAR FACEPLATE ................11
FEATURE OPERATION ....................................................................13
Account Code .....................................................................................13
Account Code - Forced .......................................................................15
Annoyance Call Alarm ........................................................................16
Annoyance Call Hold ..........................................................................17
Attendant Recall .................................................................................18
Authorization Code .............................................................................19

ii
TABLE OF CONTENTS (Cont’d)
Title Page
Autodial ...............................................................................................20
Automatic Alternate Routing (AAR) ....................................................22
Automatic Answer ...............................................................................23
Automatic Handsfree Operation .........................................................24
Automatic Route Selection (ARS) ......................................................25
Automatic Route Selection - Manual ..................................................26
Advance ..............................................................................................26
Bad Line Reporting .............................................................................27
BLF/DSS .............................................................................................29
Call Forward - All Calls .......................................................................30
Call Forward - Busy/No Answer .........................................................33
Call Forward - Flexible ........................................................................35
Call Forward - Follow Me ....................................................................37
Call Forward - Forced .........................................................................39
Call Forward - No Answer ..................................................................40
Call Forward Password ......................................................................42
Call Forward Password - Follow Me ...................................................46
Call Hold .............................................................................................49
Call Park/Retrieval ..............................................................................52
Call Pick-Up ........................................................................................55
Call Pick-Up - Directed .......................................................................56
Call Pick-Up Multi-Group ....................................................................57
Call Transfer (to an Attendant) ...........................................................58
Call Transfer (to another Extension) ...................................................59
Call Transfer (to an Outside Party) .....................................................60
Call Transfer (to a Single Line Telephone of
Same Line Appearance) ..............................................................61
Call Waiting - Answer/Alternate/Transfer ...........................................63
Camp-On ............................................................................................66
Code Call ............................................................................................68
Consultation Hold ...............................................................................69
Consultation Hold - Release ...............................................................70
Data Secure - Selective ......................................................................71
Day/Night Change ..............................................................................72
Dial Intercom Line (Private) ................................................................73
Dial Intercom Line (1- or 2-Digit) ........................................................74
Dictation Machine Access ..................................................................75
Direct Outward Dialing ........................................................................76
Directory Book ....................................................................................77
Display of Non-Prime Line Ringing Call Information ..........................82

iii
TABLE OF CONTENTS (Cont’d)
Title Page
Do Not Disturb (DND) .........................................................................83
Do Not Disturb (DND) - Advisory Message ........................................85
Do Not Disturb (DND) - from Another Extension ................................88
Do Not Disturb Override .....................................................................89
Do Not Disturb (DND) - Selective Exemption .....................................90
Eight-Way Conference .......................................................................92
Emergency Call to Attendant ..............................................................95
Executive Busy Override ....................................................................96
Executive Camp-On ...........................................................................97
External Dialer ....................................................................................99
Group Paging through DT Speakers ................................................101
Headset Operation ...........................................................................103
Hold ..................................................................................................104
Hookflash Signal to Trunk ................................................................106
ISDN Calling Number Privacy ..........................................................108
Joint Call ...........................................................................................110
Last Number Redial ..........................................................................112
Meet-Me Conference ........................................................................113
Message Waiting (MW) - Overview .................................................114
Message Waiting Display .................................................................115
Message Waiting - Multiple Indicators ..............................................124
Message Waiting - Time Stamped Callback .....................................125
Message Waiting - Canned ..............................................................130
Message/Semi-Free Text .................................................................130
Paging ..............................................................................................132
Personal CO Line .............................................................................135
Placing a Call ....................................................................................136
Privacy/Privacy Release ...................................................................138
Remote System Access (RSA) .........................................................140
Ring Over Busy ................................................................................141
Saved Number Redial ......................................................................142
Self Number Display .........................................................................143
Speakerphone ..................................................................................144
Silent Monitor ....................................................................................145
Silent Monitor by ACD Group ...........................................................148
Speed Calling ...................................................................................151
Three-Way Conference - Extension .................................................153
Three-Way Conference - Outside Party ...........................................154
Universal Night Answer ....................................................................155
Universal Registration/Cancellation ..................................................156

iv
TABLE OF CONTENTS (Cont’d)
Title Page
Voice Calling .....................................................................................161
Voice Message .................................................................................162
Whisper Call Announce ....................................................................164
PROGRAM MODE ...........................................................................165
DESCRIPTION .................................................................................165
PROGRAM MODE - OPERATING PROCEDURES ........................169
Feature Button Assignment Via Program Mode ..............................169
Alarm/Reminder Setting ...................................................................171
Automatic Handsfree Operation .......................................................175
Feature Button Programming ...........................................................176
Last Number Display ........................................................................177
Post-Selection Option .......................................................................178
Ring Over Busy ................................................................................179
Ringing Line Preference ...................................................................180
Saved Number Display .....................................................................181
Security Code Assignment ...............................................................182
Touch Tone Option ...........................................................................184
DISPLAY FEATURES ......................................................................185
Call Duration Display .................................................................185
Calling/Called Name Display .....................................................185
Calling/Called Number Display ..................................................185
Calling Number Display Masking ...............................................188
Call Status/Dialed Number Display ............................................188
Ringing Call Information Display ................................................188
DEFINITIONS ...................................................................................191
Call Tones ..................................................................................191
Class of Service/Restriction Mode (COS/RSM) .........................191
Dial Intercom and Extension Buttons .........................................191
Display .......................................................................................191
Extension ...................................................................................192
Facility Restriction Level (FRL) ..................................................192
Feature Codes ...........................................................................192
Idle Line Preference ...................................................................193
Line Status Indicators ................................................................193
Manual Selection .......................................................................193
Mask ..........................................................................................193

v
TABLE OF CONTENTS (Cont’d)
Title Page
Message Waiting Indicator .........................................................193
Mode Change Button .................................................................194
Multi-Line Capability ...................................................................194
Non-Prime Line ..........................................................................194
Parking Position .........................................................................194
Prime Line Preference ...............................................................195
Private Intercom .........................................................................195
Ringing Line Preference ............................................................195
Ringing Patterns ........................................................................195
Voice Message Indicator ............................................................195
SYSTEM TONES .............................................................................197
Internal Dial Tone .......................................................................197
External Dial Tone .....................................................................197
Recall Dial Tone .........................................................................197
Busy Tone ..................................................................................197
Service Tone ..............................................................................197
Reorder Tone .............................................................................197
Call Waiting Tone .......................................................................198
Call Warning Tone .....................................................................198
Override Tone ............................................................................198
Meet-Me Conference Tone ........................................................198
Confirmation Tone .....................................................................198
Ringing .......................................................................................198
Distinctive Ringing .....................................................................198
CUSTOMIZED LISTINGS ................................................................204

vi
LIST OF TABLES
Table Title Page
1 Digital Telephone Models ........................................... 3
2 Programmable Features ......................................... 165
3 Function Codes....................................................... 166
4 Line Status LED Indicators ..................................... 199
5 Ringing Patterns ..................................................... 200
6 Feature Codes ........................................................ 201
LIST OF ILLUSTRATIONS
Figure Title Page
1 Digital Telephone Model Types .................................. 4
2 Digital Telephone Controls and Indicators.................. 4
3 Analog Modem Port/Recording Module for
Digital Telephones.................................................... 10
4 Faceplate Removal/Replacement............................. 12

INTRODUCTION
1
INTRODUCTION
Your new F9600/ F9600cDigital Telephone is among the first of its
kind to be incorporated into a PBX telephone system. The F9600/
F9600cintegrates both data interface units and telephones. This gives
you the performance capabilities of each of these separate units. The
advanced technology behind the new Digital Telephone provides
access to the system's digital facilities and supports the concept of the
worldwide Integrated Services Digital Network (ISDN).
Each Digital Telephone model can access all extension features that
are programmed within your particular PBX system. There is an
optional 30-button add-on module that supports additional lines and/or
features and an optional Analog Modem Port/Recording Module that
allows data access from some Digital Telephones. All FT model
telephones are ADA-compliant and hearing-aid compatible.
The following models are available with this release.
•FT12
• FT12D
• FT12DS
• FT24DS
Please take time to look through this guide in order to become familiar
with the contents and organization. The following sections are
included:
•Digital Telephone Description: Describes your telephone's
external features and basic configuration (see Table 1).
•Feature Operation: Describes the operating procedures for the
available extension features on all Digital Telephone models. Many
of these features can be assigned a programmable feature button
for single button operation (see Table 2 towards the end of this
guide for a list of programmable features).
F9600is a registered trademark of Fujitsu Business Communication Systems.

2
•Program Mode: Explains the methods for:
- Assigning features to specific buttons on your Digital
Telephones.
- Changing features at your Digital Telephones.
- Displaying features or functions on your Digital Telephones.
•Program Mode/Operating Procedures: Details the specific
instructions for assigning each feature.
•Display Features: Describes the various types of displays with
definitions.
•Definitions: Clarifies any unfamiliar terminology used in this
guide.
•System Tones: Details the various tones heard while using your
telephone.
Convenient tables are included at the end of this guide that briefly
explain line status LED (lamp) indications, and ringing patterns (Tables
4 and 5). Table 6 provides a place for you to record feature codes
specific to your system. There are also customized lists for you to
record paging and code call zones.
Hookflash Signal to Trunk
The Hookflash Signal to Trunk feature enables an extension user to
send a hookflash signal to a CO trunk or remote PBX in order to use
the features associated with that outside source. When this feature is
activated in your system, replace all references to the FLASH button
with the TRANSFER button. Only when this feature is in service will
this change be necessary. Contact your System Administrator to
determine whether or not this feature has been implemented.

DIGITAL TELEPHONE DESCRIPTION
3
DIGITAL TELEPHONE DESCRIPTION
STANDARD
FEATURES
Each Digital Telephone model has an
assigned number that indicates the hardware
features included. This is shown in Table 1.
Table 1. Digital Telephone Models
Each Digital Telephone is equipped with a
dialpad, fixed and programmable buttons, and
a conveniently styled handset with modular
cord (see Figures 1 and 2). Additional features
(depending on the Digital Telephone model)
include the following:
• Basic (Fixed) Feature Buttons.
• Programmable Buttons.
• Dual-Colored Indicators (lamps).
• Microphone and Speaker.
• Display Capability.
• Contrast Control.
• Ringer Tone Control.
• System Tones.
• Wall-Mounting Capability.
• Ringer, Handset Receiver, Speaker
Volume Control.
• Analog Modem Port/Recording Module.
Hardware Feature FT12 FT12D FT12DS FT24DS
Display No Yes Yes Yes
Speakerphone No No Yes Yes
Programmable Buttons 12 12 12 24
Add-On Module N/A Optional Optional Optional
Analog Modem Port/
Recording Module
No Optional Optional Optional

4
Figure 1. Digital Telephone Model Types
Figure 2. Digital Telephone Controls and Indicators

5
Fixed (Basic)
Feature Buttons
Every Digital Telephone has eight fixed
feature buttons (see Figure 2). The features
accessed by these buttons are standard on all
Digital Telephones, except for speakerphone
operation.
NOTE
Programmable
Feature Buttons
Figure 2 shows the programmable feature
buttons. One programmable feature button is
always assigned to the extension number
(prime line). The remaining buttons can be
used to automatically dial either an extension,
feature, or speed calling code. All extension
lines on your telephone can be programmed
as either a ringing or non-ringing line using the
system M&A commands. Features, however,
are programmable by the user.
NOTE
Button Indicators Each fixed and programmable button has an
associated indicator lamp that lights whenever
you use the button or assigned feature.
Microphone and
Speaker
A speaker is built-in on every Digital
Telephone. It lets you hear the various audible
ringing patterns that come from the
telephone's electronic ringer.
The FT12DS and FT24DS sets include a
microphone that let you use your telephone
without lifting the handset (speakerphone
operation) (see Table 1).
Basic feature buttons are shown in
CAPITALIZED, BOLDFACE letters.
Programmable feature buttons are shown in
lowercase, boldface letters.

6
Display Capability The FT12D, FT12DS, and FT24DS models
have unique 2-line, 40-character LCD displays
that show:
• The current date and time (when the
phone is not in use).
• Information such as the calling/called
name and number, called party status,
and call duration (when the phone is in
use).
Contrast Control The contrast control button (arrows on either
side of the RG TONE button) lets you adjust
the contrast of the display screen. Press the
up arrow to darken the display or the down
arrow to lighten the display while handset is
on-hook.
Ringer Tone
Control
The RG TONE button adjusts the ringer pitch
to one of eight possible settings. These
settings can be adjusted using the RG TONE
button while the telephone is ringing.
Ringer, Handset
Receiver, and
Speaker Volume
Control
This control button is located on the lower
front exterior of the Digital Telephone. It
regulates the volume of the ringer, the handset
receiver, and the speaker while in use.
Wall-Mounting
Capability
Digital Telephones can be easily adapted to
mount on a wall. See your System
Administrator to have your telephone
instrument wall-mounted.
Tape Recording
Capability on
Digital Telephones
The FT12D, FT12DS, and the FT24DS have
an audio output jack on the underside of the
instrument which provides the capability of
connecting a customer-provided tape
recording device that will record voice
conversations. When using the tape recording
capability of the Digital Telephones, a warning
beep tone is not provided. The jack on the
phone is output only; even if a beep tone is
generated by the recorder, it cannot be heard
by either party.
NOTE: Check with your local/state/federal
agencies for legal restrictions when
using this feature.

7
FIXED FEATURE
BUTTONS
There are eight standard fixed feature buttons
on every Digital Telephone. The following is a
brief description of each of these buttons.
NEW CALL Button The NEW CALL button disconnects your
current call and gives you new dial tone. This
eliminates the need to hang up the handset to
make a new call. This button is convenient
when you use the headset or speaker. In
Program mode, the NEW CALL button also
assumes other functions.
PARK Button The PARK button lets you “park” a call or pick
up a parked call from your extension or from a
different extension. Once a call is parked, you
can make or receive other calls on your
extension.
FLASH Button The FLASH button is used to:
• Enter feature codes that are programmed
into your system.
• Alternate between calls when using the
Call Waiting - Answer/Alternate/Transfer
feature.
Pressing the button once is the same as
briefly pressing the hookswitch on a standard
single line telephone.
This fixed feature button is used when the
Hookflash Signal to Trunk feature is in effect.
Refer to this feature for more information.
CAMP-ON Button The CAMP-ON button is used whenever you
get a distinctive busy signal when dialing an
outside number. When you press this button,
your outgoing call automatically goes into a
waiting pattern until an outside line is
available.

8
TRANSFER Button The TRANSFER button lets you transfer a call
to another extension or outside line and
activate features.
Pressing the button once is the same as
briefly pressing the hookswitch on a standard
single line telephone.
MIC-OFF Button The MIC-OFF button turns the telephone
microphone on or off. You use this button in
speakerphone operation to keep the
connected party from hearing any
conversation. This button does not turn off the
handset.
HOLD Button The HOLD button places a call on non-
exclusive or exclusive hold.
• Non-exclusive hold lets any telephone with
the same extension button pick up the call.
• Exclusive hold lets only your telephone
pick up the call. Other telephones with the
same line appearance are not allowed to
pick up the call.
The Program Mode section describes other
functions of the button.
SPEAKER Button The SPEAKER button operation for those
models using the Speakerphone feature is as
follows:
If the handset is in place on the telephone,
pressing the SPEAKER button is the same as
picking up the handset. Pressing the
SPEAKER button again is the same as
placing the handset back on the cradle
(hanging up). If the handset is lifted, each
press of the SPEAKER button causes you to
alternate between handset and speaker
operation.

9
SPEAKER Button
(Cont'd)
When your Digital Telephone is in Speaker
mode and you are currently connected to an
extension or outside call, your extension
automatically becomes available when the
calling or called party hangs up.
If your Digital Telephone is not equipped with
the Speakerphone capability, the SPEAKER
button is used for handsfree dialing or
handsfree monitoring only. Conversation
cannot occur without the use of the handset.
PROGRAMMABLE
FEATURE
BUTTONS
FT12, FT12D, and FT12DS sets have twelve
programmable feature buttons. The FT24DS
has 24 programmable feature buttons. FT12D,
FT12DS, and FT24DS telephones that are
equipped with the 30-button add-on module
have additional button capabilities.
Each programmable feature button can be
assigned to access a specific extension,
feature, or speed calling code. Programming is
accomplished by assigning a particular feature
code (Table 6) to one of these buttons. A list
of programmable features is shown in Table 2
in the Program Mode section towards the end
of this guide.
Instructions for assigning these features are
found in the Program Mode section. Operation
procedures for the specific features are
provided in the Feature Operation section.
NOTE
Programmable feature button names appear
in bold, lowercase letters in this guide to
distinguish them from basic feature buttons.

10
OPTIONS
30-Button Add-on
Module
This enhancement increases the number of
programmable feature buttons. The FT12D,
FT12DS and FT24DS are the only models that
can accommodate the 30-button module.
Adding this module allows 42 or 54-button
capability depending on Digital Telephone
model type. Each button on the add-on
module has a corresponding lamp indicator
which lights whenever the programmed
feature is used.
Custom Colored
Faceplate
The optional custom colored faceplate is
available for each Digital Telephone. It mounts
underneath the standard clear plastic
faceplate.
Analog Modem
Port/Recording
Module
With the FT12D, FT12DS, and FT24DS, an
optional analog modem port/recording module
can be installed in the base of the Digital
Telephone for PC-based external dialing.
Refer to Figure 3.
Figure 3. Analog Modem Port/Recording Module for Digital
Telephones